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CARRIER CARD SERIES
VPX4821A XMC/PMC CARRIER
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4.
SERVICE AND REPAIR
SERVICE AND REPAIR ASSISTANCE
Surface-Mounted Technology (SMT) boards are generally difficult to repair. It
is highly recommended that a non-functioning board be returned to Acromag
for repair. The board can be damaged unless special SMT repair and service
tools are used. Further, Acromag has automated test equipment that
thoroughly checks the performance of each board.
Please refer to Acromag's Service Policy Bulletin or contact Acromag for
complete details on how to obtain parts and repair.
PRELIMINARY SERVICE PROCEDURE
Before beginning repair, be sure that all of the procedures in Section 2,
Preparation for Use, have been followed. Also, refer to the documentation of
your carrier board to verify that it is correctly configured. Replacement of the
carrier and/or XMC/PMC with one that is known to work correctly is a good
technique to isolate a faulty board.
CAUTION: POWER MUST BE TURNED OFF BEFORE REMOVING OR INSERTING BOARDS
WHERE TO GET HELP
If you continue to have problems, your next step should be to visit the
Acromag worldwide web site at
. Our web site
contains the most up-to-date product and software information.
Go to the “Support” tab to access:
Application Notes
Frequently Asked Questions (F
AQ’s)
Product Knowledge Base
Tutorials
Software Updates/Drivers
An email question can also be submitted from within the Knowledge Base or
directly from the “Contact Us” tab.
Acromag’s application engineers can also be contacted directly for technical
assistance via telephone or FAX through the numbers listed below. When
needed, complete repair services are also available.
Phone: 248-295-0310
Email: