VPX4812/4814
User’s Manual
Single-Slot 3U VPX Bus XMC Carrier Card/Switch Card Module
Acromag, Inc. Tel: 248-295-0310 - 24 - www.acromag.com
11.0
Service and Repair
Service and Repair Assistance
Surface-Mounted Technology (SMT) boards are generally difficult to
repair. It is highly recommended that a non-functioning board be
returned to Acromag for repair. The board can be damaged unless
special SMT repair and service tools are used. Further, Acromag has
automated test equipment that thoroughly checks the performance
of each board.
Please refer to Acromag's Service Policy Bulletin or contact Acromag
for complete details on how to obtain parts and repair.
Preliminary Service Procedure
Before beginning repair, be sure that all of the procedures in the
"Preparation for Use" section have been followed. Also, refer to the
documentation for the XMC module to verify that it is correctly
configured. Replacement of the module with one that is known to work
correctly is a good technique to isolate a faulty module.
CAUTION: POWER MUST BE TURNED OFF BEFORE REMOVING OR INSERTING BOARDS
Where to Get Help
If the problem persists, the next step should be to visit the Acromag
worldwide web site at
. Our web site contains
the most up-to-date product and software information.
Go to the “Support” tab to access:
•
Application Notes
•
Frequently Asked Questions (FAQ’s)
•
Product Knowledge Base
•
Tutorials
•
Software Updates/Drivers
Acromag’s application engineers can also be contacted directly for
technical assistance via email, telephone, or FAX through the contact
information listed below. Note that an email question can also be
submitted from within the Knowledge Base or directly from the
“Contact Us” tab.
When needed, complete repair services are also
available.
•
•
Phone: 248-295-0310
