
BusWorks® Model 989EN U
ser’s Manual Modbus TCP/IP Digital I/O & Counters
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Acromag, Inc. Tel:248-295-0880 Fax:248-624-9234 Email:
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SYMPTO
M…
POSSIBLE CAUSE
POSSIBLE FIX
Outputs Don’t Stay Shutdown After Fault with GSRC Register Bit Clear…
Internal refresh cycle is enabled?
(see also Global Shutdown & Retry
Control Register)
Also disable the Auto Output Refresh
cycle if you want outputs to stay
shutdown after a fault.
Outputs Not Working
…
Missing external excitation?
You must connect an excitation
supply between the EXC+ & Return
(RTN) terminals to power the output
circuit.
Have you checked I/O operation
via self-test feature?
To verify I/O is operational and has
not been damaged, use the Self Test
feature (see Utility Page). Be sure to
unplug the terminals to avoid signal
contention with external I/O signals.
Output Fault has occurred.
(Outputs may shutdown in
response to a fault
—see the
Global Shutdown & Retry Control
register)
Review the info of the I/O Config
Page and note outputs may shut-
down for over- current, temperature,
and voltage faults. Identify any
potential faults or shorts and correct
them. Remove output field wiring to
see if operation is restored.
Output TVS has failed?
(Note
– The TVS working voltage
limit is 31V)
Outputs include transient voltage
suppressors that will squelch over-
voltage of short duration, but may fail
for sustained over-voltage fault
conditions without current-limiting. In
this case, the unit must be returned
to the factory to replace this TVS.
Cannot Browse Unit…
Your browser may be setup to use
a proxy server for LAN
communications.
Temporarily disable the use of a
proxy server by your browser (see
procedure on bottom of page).
I/O Status Flags Appear Intermittent…
Your unit is periodically retrying its
control while a fault is present.
Auto-refresh should be OFF if you
wish faulted outputs to stay OFF. See
the Global Shutdown & Retry Control
register to affect this behavior.
Unit Fails to Start-
up or Initialize…
Input power voltage below 18V
minimum?
Check your power supply voltage and
make sure that it is at least 18V.
Communication To Unit is Lost…
Was communication interrupted by
severe interference or shock?
Reset the unit via cycling power.
TROUBLE-
SHOOTING
Diagnostics Table
…continued
Upon power-up, after blinking
momentarily the green “Run”
LED should remain ON and
the “Status” LED turns OFF.
This indicates the unit is
properly powered and
operating normally. If RUN
continues to blink, then the
unit may not be connected to
the network or the cable is
bad. Otherwise, a continuous
blinking RUN LED can indicate
unit is in “wink” ID mode, or it
may be indicative of a
firmware initialization error.