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3. Return authorisation must first be obtained by either calling or writing to Acoustic Preference
customer support prior to shipping the product. When obtaining return authorisation, please be
prepared to provide the model, serial number, and a complete, explicit description of the problem. A
copy of the original, dated Bill of Sale must be included to confirm warranty status.
4. Shipping and Transfer of Risk: The customer is responsible for shipping charges to the factory.
The risk is transferred to the buyer as soon as the shipment has been taken over by the forwarder/
forwarding agent or has left the seller's warehouse for shipment. If shipment is delayed on request
of the buyer, the risk is transferred to the buyer at the time of shipping notice.
Please always retain the original packing materials. Acoustic Preference products must be properly
packaged (in their original packing materials whenever possible) and the proper return authorisation
must be visible on the outer carton for easy identification. Improper packaging may lead to
unnecessary freight damage that is not covered by either the freight carrier or the warranty.
PRODUCT REGISTRATION
It is recommended that all purchasers of Acoustic Preference products register their item for settling
service and warranty procedures, as well as receiving news about product improvement, upgrades
and information about new products. For these reasons, it is recommended that not only first
owners, but also second-hand product owners register their Acoustic Preference product.
Registration is also useful if you purchased the product from a dealer who is no longer our official
distributor or if you purchased the product on our website. In these cases, Acoustic Preference will
arrange all your service and warranty necessities.
For product registration, click on the link "registration form" on the left menu bar on our web, fill in
and send us the requested information and you will be added to our product owner database. The
Acoustic Preference team will make their best effort to satisfy your wishes and expectations.
