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08/ Troubleshooting
Following are a few common problems that may occur during operation. Here are some
suggestions for troubleshooting:
A. The unit does not work, no light and the fan does not work
Check the connected power.
Measure the voltage.
Check the power indicator to see whether it can be lit up or not.
B. Not responding to the DMX controller
Check whether the DMX connectors and the DMX cables are connected correctly.
Check whether the DMX address is correctly set.
If the intermittent DMX signal problem occurs, check whether the XLR socket and the
signal cable are well connected.
Try it with another DMX controller.
Check whether the DMX cables run near or alongside to the high-voltage cables, which
may damage or interfere with the signal circuit.
C. One of the channels is not working well
The stepper motor might be damaged or the cable connected to the PCB might be
broken.
The motor’s drive IC on the PCB might be out of condition.
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