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Chapter 4

164

General Troubleshooting Issues

Computer Shutsdown Intermittently

If the system powers off at intervals, perform the following actions one at a time to correct the problem.

Check the power cable is properly connected to the computer and the electrical outlet.

Remove any extension cables between the computer and the outlet.

Remove any surge protectors between the computer and the electrical outlet. Plug the computer directly
into a known good electrical outlet.

Disconnect the power and open the casing to check the Thermal Unit and fan airways are free of
obstructions.

Remove all external and non-essential hardware connected to the computer that are not necessary to
boot the computer to the failure point.

Remove any recently installed software.

If the Issue is still not resolved, see “Online Support Information” on page 192.

Random Loss of BIOS Settings

If the computer is experiencing intermittent loss of BIOS information, perform the following actions one at a
time to correct the problem.

If the computer is more than one year old, replace the CMOS battery.

Run a complete virus scan using up-to-date software to ensure the computer is virus free.

If the computer is experiencing HDD or ODD BIOS information loss, disconnect and reconnect the power
and data cables between devices.

If the BIOS settings are still lost, replace the cables.

If HDD information is missing from the BIOS, the drive may be defective and should be replaced.

Replace the Motherboard.

If the Issue is still not resolved, see “Online Support Information” on page 192.

Microphone Problems

If internal or external

Microphones

do no operate correctly, perform the following actions one at a time to

correct the problem.

Check that the microphone is enabled. Navigate to

Start



Control

Panel



Hardware

and

Sound



Sound

and select the

Recording

tab.

Right-click on the

Recording

tab and select

Show

Disabled

Devices

(clear by default).

The microphone appears on the

Recording

tab.

Right-click on the microphone and select

Enable

Select the microphone then click

Properties

. Select the

Levels

tab.

Increase the volume to the maximum setting and click

Test the microphone hardware:

Select the microphone and click

Configure

Select

Set up microphone

Select the microphone type from the list and click

Next

Follow the onscreen prompts to complete the test.

If the Issue is still not resolved, see “Online Support Information” on page 192.

Содержание Z5700 Series

Страница 1: ...Aspire Z5700 Z5710 Series Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw ...

Страница 2: ...II Revision History Please refer to the table below for the updates made on this service guide Date Chapter Updates ...

Страница 3: ...r expressed or implied with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all ne...

Страница 4: ...N MESSAGES Denotes actual messages that appear on screen NOTE Gives bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of proce...

Страница 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Страница 6: ...VI ...

Страница 7: ...s 36 DOS Flash Utility 37 Win Flash Utility 38 Using DMI Tools 39 Machine Disassembly and Replacement 40 Disassembly Requirements 40 General Information 40 Pre disassembly Instructions 40 Disassembly Process 42 Disassembly Flowchart 42 Removing the RAM Covers 44 Removing the RAM 46 Removing the Rear Covers 47 Removing the Back Cover 48 Removing the Hinge 50 Removing the Mainboard Shielding 51 Remo...

Страница 8: ... the CPU 120 Replacing the Fans 121 Replacing the Thermal Module 123 Replacing the WLAN Module 124 Replacing the TV Tuner Module 125 Replacing the Camera Module 126 Replacing the Power Board 128 Replacing the Inverter Board 129 Replacing the ODD Module 132 Replacing the ODD Eject Board 134 Replacing the Audio Board 135 Connect the Card Reader Board 136 Replacing the Touchscreen Board 137 Replacing...

Страница 9: ...tor Locations 175 Mainboard Top View 175 BIOS Recovery 176 FRU Field Replaceable Unit List 177 Exploded Diagrams 178 FRU List 180 Model Definition and Configuration 188 Test Compatible Components 190 Online Support Information 192 Index 193 ...

Страница 10: ...X Table of Contents ...

Страница 11: ...processor 4 MB L3 cache 3 20 3 33 3 46 GHz DDR3 1333 MHz 73 W supporting Intel EM64T Technology Intel Virtualization Technology Intel HD graphics Intel Core i5 661 processor 4 MB L3 cache 3 33 GHz DDR3 1333 MHz 87 W supporting Intel EM64T Technology Intel Virtualization Technology Intel HD graphics Intel Core i3 530 i3 540 processor 4 MB L3 cache 2 93 3 06 GHz DDR3 1333 MHz 73 W supporting Intel E...

Страница 12: ...ng HDMI High Definition Multimedia Interface with HDCP High bandwidth Digital Content Protection support Z5700 Intel HD Graphics with 1 70 GB of video memory featuring Intel Clear Video HD Technology DVD upscaling MPEG 2 VC 1 AVC H 264 decoding De interlacing sharpness detail noise reduction Film Mode detection video scaling panel scalar Microsoft DirectX 10 support Intel Dynamic Video Memory Tech...

Страница 13: ...8X CD R 10X CD RW 16X DVD R 16X DVD R 16X DVD RW 16X DVD RW 5X DVD RAM 8X DVD R DL 8X DVD R DL Card reader Multi in 1 card reader supporting MultiMediaCard MMC Secure Digital SD Card SDHC Card Memory Stick Memory Stick PRO Duo Memory Stick PRO HG Duo TV tuner Hybrid TV tuner supporting worldwide analog DVB T Digital Video Broadcasting Terrestrial TV tuner I O AIO platform RF in Hybrid TV tuner sup...

Страница 14: ...Side Multi in 1 card reader Two USB 2 0 ports High definition headphone and microphone jacks Ambient light switch BCAS card Reader Slot Japan only Rear Four USB 2 0 ports Audio Headphone speaker line out jack Microphone in jack Line in jack Video HDMI port with HDCP support Communication Ethernet RJ 45 port TV tuner IR blaster port bundled with TV tuner card TV tuner port bundled with TV tuner car...

Страница 15: ...Garden Pond Multimedia CyberLink PowerCinema CyberLink YouCam Security McAfee Internet Security Suite 2009 Trial9 MyWinLocker Entertainment Oberon TouchGames Utilities Acer eRecovery Management Security Kensington lock slot Hardware and BIOS passwords Dimensions and Weight 570 W x 484 0 H x 84 6 D mm System Compliance PC 2001 ENERGY STAR NOTE The specifications listed above are for reference only ...

Страница 16: ... USB 3 2 5 x SSD Azailia Array MIC Mini PCIE1 WLAN CNN Mini PCIE2 TV Tuner CARD CNN PCIE 2 PCIE 3 Realtek RTS5159 GR USB 2 0 LCD Panel CNN 23 16 10 34 5W LVDS Inverter CONN UMA Max 45W 6 5W 95W 802 11 b g n 3G WiMax Samsung LTM230TT01 5 1 Channel Line In Line Out 1 Line Out 1 Line Out 1 5 1 Channel 1Mb SPI 32 768KHz System Ambient Light Sensor VRM 11 1 CPU Core 3 B CAS CNN DDR3 DIMM0 Dual channel ...

Страница 17: ...o talk through when making Voice over Internet Protocol VoIP calls 2 HD webcam Use to let others see who they are communicating with when making VoIP calls 3 Display screen Also called Liquid Crystal Display LCD displays computer output 4 Acer TouchPortal Access and control some of the handy features of your new computer 5 Power Button Press this button to turn the power on or off You can also con...

Страница 18: ...his jack 2 Microphone jack pink plug Plug a microphone into this jack 3 Illumination Toggle Switch 4 Memory card reader Insert a memory card from a digital camera MP3 player PDA cellular telephone or other device into the memory card reader 5 Optical Disk Drive Use this drive to listen to audio CDs install games and programs watch DVDs and store large files onto recordable discs depending on drive...

Страница 19: ...nd indicators may vary from this illustration No Component Icon Description 1 B CAS reader Subscription service available for select models only 2 USB 2 0 port Plug USB Universal Serial Bus devices such as a USB external drive printer scanner camera keyboard or mouse into this port ...

Страница 20: ...rsal Serial Bus devices such as a USB printer scanner camera keyboard or mouse into these ports 4 Ethernet network jack Plug an Ethernet network cable or a device such as a DSL or cable modem for a broadband Internet connection into this jack 5 Line out Speaker out jack Plug an line output to an amplifier or entertainment system into this jack for sound output 6 eSATA port Plug external hard drive...

Страница 21: ...ows key Press this key to open the Windows Start menu This key can also be used in combination with other keys to open utilities See Windows Keys on page 12 Fn key Press this key in combination with keys that have alternate functions defined such as the F9 F12 keys Press Fn to increase the brightness of the display Press Fn to decrease the brightness of the display Application key Press this key t...

Страница 22: ...work domain M Minimizes all windows R Open the Run dialog box T Cycle through programs on the taskbar U Open Ease of Access Center X Open Windows Mobility Center BREAK Display the System Properties dialog box SHIFT M Restore minimized windows to the desktop TAB Cycle through programs on the taskbar by using Windows Flip 3 D SPACEBAR Bring all gadgets to the front and select Windows Sidebar CTRL F ...

Страница 23: ...SATA Ports 4 and 5 in AHCI RAID mode USB host interface with support for up to fourteen USB ports two EHCI high speed USB 2 0 Host controllers 2 rate matching hubs seven UHCI host controllers o Integrated 10 100 1000 Gigabit Ethernet MAC with System Defense System Management Bus SMBus Specification Version 2 0 with additional support for I2C devices Supports Intel High Definition Audio Supports In...

Страница 24: ...mpliance Support S0 S1 S3 S4 S5 Boot Block Recovery mode from CD ROM USB FDD USB CD ROM USB DVD ROM USB Disk On Key Security Setting Password on boot or Setup Menu BIOS update in DOS Windows Quiet Quick Boot Support SLP 1 0 2 1 Support Power On by LAN RTC Support Wake up by Keyboard Mouse Support SMBIOS V2 6 Support onboard Lan PXE boot Support the restore on AC Power Loss Support intel turboot te...

Страница 25: ... 4096MB 8192MB Item Specification Chipset SB710 embedded USB compliance level 2 0 OHCI 5 OHCI and 2 EHCI Host controllers Number of USB port s 6 Location 2 left 4 back Item Specification Model and Type Lite On WN6605LH AA Quanta EM307 WLAN EM307 Conformity 802 11 b g n WiMax Modulation Technique OFDM with BPSK QPSK 16QAM 64QAM g n DQPSK DBPSK and CCK b Frequency Range 2412 2484MHz ISM band Channel...

Страница 26: ...MB 16 32 Interface SATA Internal transfer rate MB sec max 300MB s maximum I O data transfer rate Mbytes sec max 1406 Mbits s maximum DC Power Requirements Voltage 5 0V 5 Item Specifications Vendor Model Name Seagate ST31000528AS ST3750528AS ST3500418AS ST3500410AS ST3320418AS Pharaoh Seagate ST3250318AS ST3160318AS Pharaoh Seagate ST9100822A ST9808210A ST960821A ST950212A ST9402113A ST930219A Mome...

Страница 27: ...er size 8MB 16MB 8MB 16MB Interface SATA Internal transfer rate MB sec 70MB s sustained I O data transfer rate Mbytes sec max 3000 Mbits s maximum DC Power Requirements Voltage 5 0V 5 and 12 0V 10 Item Specification Chipset UMA Ibex Peak H57 Discrete GT240M 1024MB DDR3 N10P GS G210M 512MB DDR3 N10M GS Package FCBGA951 Interface PCIE 2 0 x16 Item Specification Chipset Nvidia Geforce G210M Memory si...

Страница 28: ...oadcom BCM2046 Bluetooth2 1 EDR USB interface module Data throughput Protocol Bluetooth 2 1 EDR Connector type USB Item Specification TV Tuner ATSC QAM HRC IRC Standard Cable DVB T ISDB T DMB T H Meets Microsoft Media Center TV Tuner requirements Item Specifications VGA Controller INTEL GL40 GM45 Internal Graphics Direct 3D Integrated LVDS Dual view and Dual video TV out ATI M92 M Item Specificati...

Страница 29: ... cd m2 also called Brightness 300 Supported Colors 16 7M Contrast Ratio 1000 Response Time Optical Rise Time Fall Time msec 5 1 3 3 7 Nominal Input Voltage VDD 5 Interface LVDS Viewing Angle degree Horizontal Vertical 80 Temperature Range C Operating Storage shipping 0 50 25 60 0 35 5 35 0 50 20 60 Resolution 24 bits UMA 30 bits 36 bits Discrete 48 bits 800x600 Y N Y N 1024x768 Y N Y N 1152x864 Y ...

Страница 30: ... 5VSB 10W Uses 3 prong ICE 320 C13 or IEC 320 C5 connector for AC power Hold up time of 16ms under maximum load Meet 1W Standby Energy Star requirement for Desktop Category B Meet EU Lot 6 requirement Item Specifications Lithium Rechargeable Battery Model MIT CR2032 Voltage 2 5 3 0V Capacity 210mAh Vendor Mitsubishi Item Specification Input rating AC 100V 240V 50 60Hz Output 19V 135W Maximum input...

Страница 31: ...ices such as the CPU and hard disc may be power managed in this state Suspend to RAM S3 CPU set power down VGA Suspend PCMCIA Suspend Audio Power Down Hard Disk Power Down CD ROM Power Down Super I O Low Power mode Save to Disk S4 Also called Hibernation Mode System saves all system states and data onto the disc prior to power off the whole system ...

Страница 32: ...22 Chapter 1 ...

Страница 33: ... menu options Information Main Advanced Security Boot and Exit Follow these instructions To choose a menu use the left and right arrow keys To choose an item use the up and down arrow keys To change the value of a parameter press F5 or F6 A plus sign indicates the item has sub items Press Enter to expand this item Press Esc while you are in any of the menu options to go to the Exit menu In any men...

Страница 34: ... Utility Copyright C 1985 2010 American Megatrends Inc Product Information Standard CMOS Features Advanced Bios Features Advanced Chipset Features Integrated Peripherals Power Management Features PC Health Status Frequency Voltage Control BIOS Security Features Load Default Settings Save and Exit Setup Exit Without Saving Val ue Move F1 Gener al Help Enter Select F10 Sa ve ESC Exit F9 Optimized D ...

Страница 35: ...stem BIOS Version Displays system BIOS version BIOS Release Date This field displays the release date of the system BIOS Asset Tag Number This field displays the asset tag number EC Firmware Version This field displays the EC Firmware version number CMOS Setup Utility Copyright C 1985 2010 American Megatrends Inc Product Information Val ue Product Information Overview Help Item Processor Type Inte...

Страница 36: ...the system time The hours are displayed with 24 hour format Format HH MM SS hour minute second SATA Port 1 SATA Port 2 AHCI Port 4 Halt On Instructs the BIOS to halt during boot up for the selected error parameter Options All Errors No Errors All But keyboard CMOS Setup Utility Copyright C 1985 2010 American Megatrends Inc Standard CMOS Features Help Item System Date Tue 04 25 2010 System Time 05 ...

Страница 37: ...sk Driver Priority Enter to set the boot driver priority Press Enter to set the order priority Boot Num Lock Turns Num Lock on or off on boot up On or Off USB Beep Message Allows a beep during USB enumeration Enabled or Disabled CMOS Setup Utility Copyright C 1985 2010 American Megatrends Inc Advanced BIOS Features Help Item Quick Boot Enabled Quiet Boot Enabled 1st Boot Device HDD PO WDC WD20FAD ...

Страница 38: ...bled Video Memory Size Sets the amount of system memory used by the internal graphics device Enter to set DVMT mode Turns on DVMT mode for use with internal graphics Select DVMT DVMT Fixed Memory Size Set the memory allocated for DVMT XP only Options 128MB 256MB Maximum CMOS Setup Utility Copyright C 1985 2010 American Megatrends Inc Advanced Chipset Features Help Item Intel EIST Enabled Intel R R...

Страница 39: ...sable the audio controller Enabled or Disabled Onboard LAN Controller Enable or disable the LAN controller Enabled or Disabled Onboard LAN Option ROM Disable or enable LAN optional ROM Disabled or Enabled Onboard CIR Controller Enable or disable the CIR Controller Enabled or Disable CMOS Setup Utility Copyright C 1985 2010 American Megatrends Inc Integrated Peripherals Help Item Onboard SATA Contr...

Страница 40: ...abled Wake Up by USB KB Mouse Disable or Enable wake up when the system is in standby and a USB device is activated Enabled or Disabled Restore On AC Power Loss Set the state the device returns to in the event of AC power loss Off causes the device to remain off in the event of power loss On restarts the device when AC power resumes and Last State returns the device to the state it was at when pow...

Страница 41: ...al 5V bus This field is read only N A 3 30V Displays the power supply voltage for the nominal 3 3V bus This field is read only N A 1 1V Displays the nominal 1 1 V bus This field is read only N A 12 0V Displays the power supply voltage for the nominal 12 0V bus This field is read only N A Smart Fan Enabled allows auto fan control If disabled the fan runs continuously at maximum speed Enabled or Dis...

Страница 42: ... Enable Clock to All PCIE Enabled or disabled for reducing clock consumption Enabled or Disabled Spread Spectrum Enabled to assist with EMI emissions Disabled to assist with stability Enabled or Disabled CMOS Setup Utility Copyright C 1985 2010 American Megatrends Inc Frequency Voltage Control Help Item Enable Clock to All PCEI Enabled Spread Spectrum Enabled Options Disabled Enabled Val ue Move F...

Страница 43: ...y from unauthorized access The user can not either enter the Setup menu nor change the value of parameters N A Change User Password Press Enter to set the user password When set this password prompts the user to enter a password during the boot sequence The user must enter the correct password to be able to continue booting the system This option is only available if a supervisor password has been...

Страница 44: ...ter to Set 4 If desired you can opt to enable the Password on boot parameter 5 When you are done press F10 to save the changes and exit the BIOS Setup Utility Removing a Password Follow these steps 1 Use the and keys to highlight the Set Supervisor Password parameter and press the Enter key The Set Password box appears 2 Type the current password in the Enter Current Password field and press Enter...

Страница 45: ...hen you are done press F10 to save the changes and exit the BIOS Setup Utility If the verification is OK the screen will display as following The password setting is complete after the user presses Enter If the current password entered does not match the actual current password the screen will show you the Setup Warning If the new password and confirm new password strings do not match the screen w...

Страница 46: ...update is required for the following conditions New versions of system programs New features or options Restore BIOS when it becomes corrupted This section contains instructions for the following BIOS utilities DOS flashit utility WinPhlash utility DMI Tools ...

Страница 47: ...e the system will restart automatically 7 When the system boots then it will display Press Del to Enter BIOS Setup and Press F1 to Continue 8 Press F1 to load the CMOS defaults or press Del to go BIOS SETUP and manually configure BIOS CMOS Setup Utility Copyright C 1985 2010 American Megatrends Inc Advanced BIOS Features Help Item Quick Boot Enabled Quiet Boot Enabled 1st Boot Device HDD PO WDC WD...

Страница 48: ...ll start automatically IMPORTANT During the flash process the keyboard and mouse will not function 3 Once the flash process has finished shutdown the system and press the power button to restart 4 When the system boots then it will display Press Del to Enter BIOS Setup and Press F1 to Continue 5 Press F1 to load the CMOS defaults or press Del to go BIOS SETUP and manually configure BIOS ...

Страница 49: ...ove USB HDD to position 1 4 Boot into DOS 5 Key in qdmi30a then click Enter The following screen appears Select one of the functions to modify To modify the asset tag key in 1 and then key in a string for the new asset tag as shown below To modify the product number key in 2 then key in a new string for the product number as shown below To modify the serial number key in 3 then key in a new string...

Страница 50: ...er Three 3 sizes of Philips screwdrivers 7mm 4mm and 2mm Pin or unbent paperclip or similar Block of sponge or similar soft material smaller in surface area than the LCD and at least 1 2 5cm high NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components General Infor...

Страница 51: ... 5 0 I BNI NYLOK IRON 3 86 G8507 005 M3 4 I NI NYLOK IRON 4 86 G8507 006 6 32UNC 5 B NYLOK IRON 4 86 G8507 007 M2 0 2 5 I BNI NYLOK IRON 4 86 G8507 008 M2 0 3 0 I NI NYLOK IRON 7 86 G8507 009 Screw Quantity Part Number ...

Страница 52: ...D Bezel Remove TV Module Remove Speakers Remove Bluetooth Module Remove WLAN Board Remove FAN Remove Mainboard Shield Remove Mainboard Remove VGA Board Remove Audio Board Remove USB Board Remove LCD Panel Remove IR Receiver Remove Home Button Board Remove ODD Module Remove DIMM Module Remove Thermal Module Remove CPU Remove Frame Remove Power Board Remove Antennas Remove Webcam Remove Touchscreen ...

Страница 53: ...ODD Brackets M2 2 5 Ni 4 Inverter Board M2 5 4 Ni 2 Touchscreen Control Board M2 5 4 Ni 2 Mainboard Shielding M2 5 4 Ni 7 WLAN M2 3 1 TV Tuner Module M2 5 4 Ni 1 VGA Card M2 5 4 Ni 4 Fan M2 5 5 Ni 3 Mainboard M2 5 4 Ni 1 USB Board M2 5 4 Ni 2 IR Receiver M2 3 1 Frame M2 5 4 Ni 15 LCD Panel M3 4 4 Power Board M2 5 4 Ni 2 Camera M2 3 2 Antennas M1 7 4 2 Speakers M2 5 4 0 I NYLOK IRON 6 ...

Страница 54: ...M Covers 1 See Pre disassembly Instructions on page 40 2 Apply pressure to one end of the RAM Cover while pulling up with the opposite hand as shown 3 Lift the RAM Cover clear of the device 4 Grasp the Hinge Cover with both hands ...

Страница 55: ...45 Chapter 3 5 Lift the Hinge Cover clear of the device ...

Страница 56: ...moving the RAM Covers on page 44 2 Lift the RAM Shielding clear of the device 3 Unlock the latches on either side of the RAM by pressing down as shown There is an audible click when the latch is unlocked 4 Lift each RAM module from its slot ...

Страница 57: ... RAM on page 46 2 Remove the six 6 screws that secure the Rear Covers 3 Use both hands to gently push the rear cover outward from the device as shown 4 Repeat the previous step for the remaining rear cover Step Size Quantity Screw Type Rear Covers M2 5 6 0 6 ...

Страница 58: ...he fourteen 14 screws securing the Back Cover 3 Use both hands to move the Hinge up into the stand position There is an audible click when the Hinge is locked in position NOTE In order to lift the Back Cover away the Hinge must be in the stand position Step Size Quantity Screw Type Back Cover 2 5 8 2 4 8 ...

Страница 59: ...eat this step until all guides along the bottom of the device are unlocked 5 Place one hand firmly on the Hinge Use the opposite hand to pull the top of the Back Cover away from the Bezel working from one corner to the other as shown Repeat this step until all guides along the top of the device are unlocked 6 Lift the Back Cover clear of the device ...

Страница 60: ...ng the Hinge 1 See Removing the Back Cover on page 48 2 Replace the Hinge to the carry position 3 Remove the six 6 screws securing the Hinge 4 Lift the Hinge clear of the device Step Size Quantity Screw Type Hinge M4 8 6 ...

Страница 61: ... See Removing the Audio Board on page 63 2 See Removing the Touchscreen Control Board on page 59 3 Remove the one 1 screw from the ground wire 4 Remove the small power cable from the mainboard Step Size Quantity Screw Type HDD Ground Cable M2 5 4 1 ...

Страница 62: ...Detach the power cable from the mainboard 6 Remove the adhesive tape holding the HDD ground cable to the HDD 7 Remove the one 1 screw from the ground wire Step Size Quantity Screw Type Converter Ground Cable M2 5 4 1 ...

Страница 63: ...53 Chapter 3 8 Disconnect the HDD cable 9 Remove the power cable from the HDD 10 Remove the six 6 screws Step Size Quantity Screw Type Mainboard Shielding M2 5 4Ni 6 ...

Страница 64: ...Chapter 3 54 11 Lift the mainboard shielding away from the chassis ...

Страница 65: ...55 Chapter 3 Removing the Hard Disk Drive 1 See Removing the Back Cover on page 48 2 Disconnect the HDD cable 3 Remove the two 2 screws Step Size Quantity Screw Type HDD M2 5 4 2 ...

Страница 66: ...56 4 Slide the HDD towards the speakers to release it from the flanges 5 Lift the HDD out of the chassis 6 Remove the four 4 screws from the HDD bracket both sides Step Size Quantity Screw Type HD Bracket M3 4 4 ...

Страница 67: ...57 Chapter 3 7 Remove the brackets from the HDD ...

Страница 68: ...Removing the Power Supply 1 See Removing the Hinge on page 50 2 Remove two 2 screws securing the Power Supply as shown 3 Lift the Power Supply clear of the device Step Size Quantity Screw Type Power Supply M2 5 4 2 ...

Страница 69: ...ouchscreen Control Board 1 See Removing the Back Cover on page 48 2 Remove the one 1 ground cable screw 3 Disconnect the right top in this image touch sensor cable Step Size Quantity Screw Type Touchscreen Control Board M2 5 4 1 ...

Страница 70: ...er 3 60 4 Disconnect the left bottom in this image touch sensor cable 5 Disconnect the touchscreen board to mainboard cable 6 Remove the two 2 screws Step Size Quantity Screw Type Touchscreen Board M2 0 4 2 ...

Страница 71: ...61 Chapter 3 7 Lift the touchscreen board away ...

Страница 72: ...Chapter 3 62 Removing the Card Reader Board 1 Disconnect the Card reader cable 2 Remove the two 2 screws 3 Lift the card reader board away Step Size Quantity Screw Type Card Reader Board 2 5 4 2 ...

Страница 73: ...apter 3 Removing the Audio Board 1 See Removing the Back Cover on page 48 2 Disconnect the Audio board cable 3 Remove the two 2 screws from the audio board Step Size Quantity Screw Type Audio Board M2 5 4 2 ...

Страница 74: ...Chapter 3 64 4 Lift the audio board and cable away at an angle from the rear cover ...

Страница 75: ... 3 Removing the ODD Eject Board 1 See Removing the Back Cover on page 48 2 Disconnect the ODD Eject Board Cable 3 Remove the one 1 screw from the ODD eject board Step Size Quantity Screw Type Audio Board M2 5 4 2 ...

Страница 76: ...Chapter 3 66 4 Remove the ODD Eject Board ...

Страница 77: ...67 Chapter 3 Removing the ODD 1 See Removing the Back Cover on page 48 2 Remove the two 2 screws 3 Slide the ODD assembly out Step Size Quantity Screw Type ODD M2 5 4 2 ...

Страница 78: ...Chapter 3 68 4 Lift the ODD away from the chassis 5 Remove the two 2 screws from the side bracket and remove the bracket Step Size Quantity Screw Type ODD Side Bracket M2 2 5 2 ...

Страница 79: ...69 Chapter 3 6 Remove the two 2 screws from the ODD rear bracket and remove the bracket Step Size Quantity Screw Type ODD Rear Bracket M2 2 5 2 ...

Страница 80: ...er 3 70 Removing the Inverter Board 1 See Removing the Back Cover on page 48 2 Remove the adhesive covering the Inverter Board cable 1 3 Disconnect the LCD to Inverter Board cable 1 4 Unlock the cable clasp ...

Страница 81: ...Chapter 3 5 Disconnect the LCD to Inverter Board cable 2 6 Disconnect the mainboard to inverter cable 7 Remove the two 2 screws from the inverter board Step Size Quantity Screw Type Inverter Board M2 5 3 2 ...

Страница 82: ...Chapter 3 72 8 Remove the Inverter Board ...

Страница 83: ...oving the Home Button Board 1 See Removing the Back Cover on page 48 2 Disconnect the Home Button board cable 3 Remove the one 1 screw from the Home Button Board Step Size Quantity Screw Type Home Button Board M2 5 4 1 ...

Страница 84: ...Chapter 3 74 4 Remove the Home Button Board from the chassis ...

Страница 85: ... Removing the Camera Module 1 See Removing the Back Cover on page 48 2 Remove the two 2 screws from the Camera Module 3 Lift the Camera Module out of the chassis Step Size Quantity Screw Type Camera Module M2 0 3 2 ...

Страница 86: ...Chapter 3 76 4 Turn the Camera Module over 5 Disconnect the cable from the Camera Module ...

Страница 87: ...77 Chapter 3 Removing the TV Tuner Module 1 See Removing the Card Reader Board on page 62 2 Disconnect the TV Tuner antenna 3 Remove the one 1 screw Step Size Quantity Screw Type TV Card M2 0 3 1 ...

Страница 88: ...Chapter 3 78 4 Lift the TV module away ...

Страница 89: ...pter 3 Removing the Wireless LAN Module 1 See Removing the Card Reader Board on page 62 2 Disconnect the WLAN antennas 3 Remove the one 1 screw from the WLAN module Step Size Quantity Screw Type WLAN M2 0 3 1 ...

Страница 90: ...Chapter 3 80 4 Lift the WLAN module away ...

Страница 91: ...Removing the Thermal Module 1 See Removing the Thermal Module on page 81 2 Disconnect the two 2 fan cables 3 Loosen the four 4 captive screws in numerical order 1 2 3 then 4 s 4 Lift the thermal module away 1 2 4 3 ...

Страница 92: ...Chapter 3 82 Removing the Fans 1 See Removing the Thermal Module on page 81 2 Remove the two 2 screws 3 Remove the LVDS cable from the cable clips Step Size Quantity Screw Type Fan 2 5 5 2 ...

Страница 93: ...83 Chapter 3 4 Remove the fan 5 Remove the two 2 screws 6 Remove the fan Step Size Quantity Screw Type Fan 2 5 5 2 ...

Страница 94: ...PU 1 See Removing the CPU on page 84 2 Unlock the CPU by pressing down on the locking latch and moving it out and away from the CPU 3 Lift the CPU out of the package CAUTION Avoid any contact with a thermal pad or thermal grease ...

Страница 95: ...nnect the sixteen 16 cables from the Mainboard as shown Item Description 1 LVDS Cable 2 CCD Cable 3 Inverter Cable 4 MIC Cable 5 ODD Button Cable 6 Card Reader Cable 7 Bluetooth Cable 8 Home Button Cable 9 IR Cable 10 Touch Screen 11 Audio Cable 12 TV Tuner Cable 13 Light Foot Cable 14 USB Cable 15 Speaker Cable 16 Light Pipe Cable 1 4 3 2 5 13 16 14 11 12 10 9 6 7 8 15 ...

Страница 96: ...Chapter 3 86 5 Remove the adhesive tabs holding the Audio board cable to the mainboard 6 Remove the two 2 screws Step Size Quantity Screw Type Mainboard M2 5 4 1 ...

Страница 97: ...board away NOTE Circuit boards 10 cm have been highlighted with a yellow rectangle as shown in the previous image Please detach the Circuit board and follow local regulations for disposal 8 Disconnect the IR Board cable and remove ...

Страница 98: ...Chapter 3 88 9 Open cable clips as shown Remove all cables from cable clips NOTE Make note of the location which cables belong in which clip before removing them ...

Страница 99: ... 2 See Removing the Touchscreen Control Board on page 59 3 See Removing the Mainboard on page 85 4 See Removing the Frame on page 89 5 See Removing the Frame on page 89 6 Remove the adhesive tape holding the LVDS cable to the LCD bracket 7 Remove the LVDS connector protective cover ...

Страница 100: ...Chapter 3 90 8 Unlock the LVDS cable 9 Remove the LVDS cable ...

Страница 101: ...91 Chapter 3 10 Remove the adhesive tape from the sensor cables 11 Remove the two 2 sensor connectors ...

Страница 102: ...Chapter 3 92 12 Remove the adhesive tape covering the TBD cable and remove 13 Remove the adhesive tape covering the inverter cable ...

Страница 103: ...93 Chapter 3 14 Remove the thirteen 13 screws Step Size Quantity Screw Type Frame M2 5 4 13 ...

Страница 104: ... modules located at the top left and top right corners of the device Doing so will damage the touch screen function IMPORTANT Do not place the LCD panel face down When following the remainder of the disassembly instructions place something between the LCD face and the tabletop to prevent pressure on the touchscreen sensors ...

Страница 105: ...ng the LCD Panel 1 See Removing the Frame on page 89 2 Remove the four 4 screws from the LCD assembly 3 Lift the edge of the LCD bracket and pass the converter cables through Step Size Quantity Screw Type LCD Panel M3 4 4 ...

Страница 106: ... assembly IMPORTANT The touchscreen control board and LCD panel must be returned together for RMA purposes See Removing the Touchscreen Control Board on page 59 The touchscreen control board records the specific panel s data do not separate these for RMA ...

Страница 107: ...97 Chapter 3 Removing the Bluetooth Module 1 See Removing the Bluetooth Module on page 97 2 Lift the Bluetooth module off of the bezel 3 Disconnect the Bluetooth cable ...

Страница 108: ...Chapter 3 98 Removing the IR Board 1 See Removing the Frame on page 89 2 Disconnect the home button board cable 3 Remove the one 1 screw Step Size Quantity Screw Type Home Board M2 5 3 1 ...

Страница 109: ...99 Chapter 3 4 Remove the home button board from the bezel ...

Страница 110: ...Chapter 3 100 Removing the Home Button Board 1 See Removing the Frame on page 89 2 Lift the power board away from the bezel ...

Страница 111: ...101 Chapter 3 Removing the USB Board 1 See Removing the Back Cover on page 48 2 Remove the adhesive tape covering the USB cable 3 Remove the two 2 screws Step Size Quantity Screw Type USB Board M2 5 4 2 ...

Страница 112: ...Chapter 3 102 4 Remove the USB board from the chassis ...

Страница 113: ...eakers 1 See Removing the Frame on page 89 2 Remove the adhesive tape from the speaker cable 3 Remove the speaker cable from the LCD bezel 4 Remove the adhesive tape from the speaker assembly 5 Lift the speakers away from the bezel ...

Страница 114: ...Chapter 3 104 Removing the Antennas 1 See Removing the Frame on page 89 2 Remove the two 2 screws 3 Remove the left and right antennas from the bezel Step Size Quantity Screw Type Antennas M1 7 4 2 ...

Страница 115: ...105 Chapter 3 Reassembly Procedure Replacing the Antennas 4 Replace the left and right antennas onto the bezel 5 Replace the two 2 screws Step Size Quantity Screw Type Antennas M1 7 4 2 ...

Страница 116: ...6 Replacing the Speakers 1 Place the speakers onto the LCD bezel and apply the adhesive tape to secure the assembly 2 Place the speaker cable onto the LCD bezel 3 Place the adhesive tape to secure the speaker cable ...

Страница 117: ...7 Chapter 3 Replacing the USB Board 1 Place the USB board onto the LCD bezel 2 Replace the two 2 screws 3 Replace the adhesive tape to secure the USB cable Step Size Quantity Screw Type USB Board M2 5 4 2 ...

Страница 118: ...Chapter 3 108 Replacing the IR Board 1 Place the IR board into the LCD bezel 2 Apply pressure to set the adhesive ...

Страница 119: ...109 Chapter 3 Replacing the Home Button Board 1 Place the home button board onto the LCD bezel 2 Replace the one 1 screw Step Size Quantity Screw Type Home Board M2 5 3 1 ...

Страница 120: ...Chapter 3 110 3 Connect the home button board cable Replacing the Bluetooth Module 1 Connect the Bluetooth cable to the Bluetooth Module 2 Adhere the Bluetooth module to the bezel ...

Страница 121: ...111 Chapter 3 Replacing the LCD Panel in the Frame 1 Replace the LCD panel onto the frame 2 Lower the edge of the LCD bracket and pass the converter cables through ...

Страница 122: ...Chapter 3 112 3 Replace the four 4 screws from the LCD assembly Step Size Quantity Screw Type LCD Panel M3 4 4 ...

Страница 123: ...ng the Frame 1 Place the bezel around a raised surface so that the bezel is lower than the raised surface Lower the LCD Assembly onto the bezel 2 Replace the thirteen 13 screws Step Size Quantity Screw Type Frame M2 5 4 13 ...

Страница 124: ...Chapter 3 114 3 Replace the adhesive tape to secure the inverter cable 4 Replace the adhesive tape to secure the TBD cable 5 Replace the right and left sensor connectors ...

Страница 125: ...115 Chapter 3 6 Replace the adhesive tape to secure the sensor cables NOTE There is tape on both the top and side of the LCD bracket 7 Connect the LVDS cable ...

Страница 126: ...Chapter 3 116 8 Lock the LVDS cable 9 Adhere the LVDS connector protective cover 10 Replace the adhesive tape holding the LVDS cable to the LCD bracket ...

Страница 127: ...117 Chapter 3 Replacing the Mainboard 1 Replace all cables into the cable clips and lock them TBD 2 Connect the IR Board cable ...

Страница 128: ...apter 3 118 3 Place the mainboard onto the chassis 4 Replace the two 2 screws 5 Replace the adhesive tabs to secure the Audio board cable to the mainboard Step Size Quantity Screw Type Mainboard M2 5 4 1 ...

Страница 129: ... 1 LVDS Cable 2 CCD Cable 3 Inverter Cable 4 MIC Cable 5 ODD Button Cable 6 Card Reader Cable 7 Bluetooth Cable 8 Home Button Cable 9 IR Cable 10 Touch Screen 11 Audio Cable 12 TV Tuner Cable 13 Light Foot Cable 14 USB Cable 15 Speaker Cable 16 Light Pipe Cable 1 4 3 2 5 13 16 14 11 12 10 9 6 7 8 15 ...

Страница 130: ...r 3 120 Replacing the CPU 1 Place the CPU paying attention to the locating triangle NOTE Ensure the CPU is lined up with the Pin1 Socket locator on the mainboard 2 Press the latch down and in to lock the CPU ...

Страница 131: ...121 Chapter 3 Replacing the Fans 3 Replace the right fan 4 Replace the two 2 screws 5 Replace the left fan Step Size Quantity Screw Type Fan 2 5 5 2 ...

Страница 132: ...Chapter 3 122 6 Place the LVDS cable into the cable clips 7 Replace the two 2 screws Step Size Quantity Screw Type Fan 2 5 5 2 ...

Страница 133: ...23 Chapter 3 Replacing the Thermal Module 1 Place the thermal module on to the mainboard 2 Tighten the four 4 captive screws in reverse numerical order 4 3 2 then 1 3 Connect the two 2 fan cables 1 2 4 3 ...

Страница 134: ...3 124 Replacing the WLAN Module 1 Replace the WLAN module 2 Replace the one 1 screw 3 Replace the two 2 connectors The black cable is placed closest to the DIMM slots Step Size Quantity Screw Type WLAN M2 0 3 1 ...

Страница 135: ...125 Chapter 3 Replacing the TV Tuner Module 1 Place the TV Tuner module into the connector 2 Replace the one 1 screw 3 Connect the TV Tuner cable Step Size Quantity Screw Type TV Card M2 0 3 1 ...

Страница 136: ...Chapter 3 126 Replacing the Camera Module 1 Connect the camera cable to the Camera Module 2 Turn the Camera Module over 3 Place the Camera Module on to the chassis ...

Страница 137: ...127 Chapter 3 4 Replace the two 2 screws to secure the Camera Module Step Size Quantity Screw Type Camera Module M2 0 3 2 ...

Страница 138: ...Chapter 3 128 Replacing the Power Board 1 Place the Power Board onto the chassis 2 Replace the one 1 screw 3 Connect the Home Button board cable Step Size Quantity Screw Type Home Button Board M2 5 4 1 ...

Страница 139: ...acing the Inverter Board 1 Place the Inverter Board onto the chassis 2 Replace the two 2 screws to secure the inverter board 3 Connect the mainboard to inverter cable Step Size Quantity Screw Type Inverter Board M2 5 3 2 ...

Страница 140: ...Chapter 3 130 4 Connect the LCD to Inverter Board cable 2 5 Lock the cable clasp 6 Connect the LCD to Inverter Board cable 1 ...

Страница 141: ...131 Chapter 3 7 Apply the adhesive tape to secure the Inverter Board cable 1 ...

Страница 142: ...dule 1 Replace the rear ODD bracket and replace the two 2 screws 2 Replace the side ODD bracket and replace the two 2 screws Step Size Quantity Screw Type ODD Rear Bracket M2 2 5 2 Step Size Quantity Screw Type ODD Side Bracket M2 2 5 2 ...

Страница 143: ...133 Chapter 3 3 Place the ODD onto the chassis 4 Slide the ODD assembly into place 5 Replace the two 2 screws Step Size Quantity Screw Type ODD M2 5 4 2 ...

Страница 144: ...eplacing the ODD Eject Board 1 Place the ODD Eject Board onto the chassis 2 Replace the one 1 screw to secure the ODD eject board 3 Connect the ODD Eject Board Cable Step Size Quantity Screw Type Audio Board M2 5 4 2 ...

Страница 145: ...pter 3 Replacing the Audio Board 1 Place the audio board onto the chassis 2 Connect the two 2 screws to secure the audio board 3 Connect the Audio board cable Step Size Quantity Screw Type Audio Board M2 5 4 2 ...

Страница 146: ...er 3 136 Connect the Card Reader Board 1 Place the card reader board onto the chassis 2 Replace the two 2 screws 3 Connect the Card Reader Board cable Step Size Quantity Screw Type Card Reader Board 2 5 4 2 ...

Страница 147: ...lacing the Touchscreen Board 1 Place the touchscreen board onto the chassis 2 Replace the two 2 screws 3 Connect the touchscreen board to mainboard cable Step Size Quantity Screw Type Touchscreen Control Board M2 5 4 1 ...

Страница 148: ...Chapter 3 138 4 Connect the left bottom touch sensor cable 5 Connect the right top touch sensor cable 6 Replace the one 1 ground cable screw ...

Страница 149: ...139 Chapter 3 Replacing the Power Supply 1 Place the Power Supply onto the chassis 2 Replace two 2 screws to secure the Power Supply as shown Step Size Quantity Screw Type Power Supply M2 5 4 2 ...

Страница 150: ...apter 3 140 Replacing the HDD 1 Replace the HDD brackets 2 Replace the four 4 screws to secure the HDD bracket both sides 3 Place the HDD on to the chassis Step Size Quantity Screw Type HD Bracket M3 4 4 ...

Страница 151: ...141 Chapter 3 4 Slide the HDD away from the speakers to secure it 5 Replace the two 2 screws 6 Connect the HDD cable Step Size Quantity Screw Type HDD M2 5 4 2 ...

Страница 152: ...Chapter 3 142 Replacing the Mainboard Shielding 1 Replace the shield onto the assembly 2 Replace the six 6 screws Step Size Quantity Screw Type Mainboard Shielding M2 5 4Ni 6 ...

Страница 153: ...143 Chapter 3 3 Connect the HDD power cable 4 Connect the HDD cable to the mainboard 5 Replace the one 1 screw to secure the ground wire Step Size Quantity Screw Type Converter Ground Cable M2 5 4 1 ...

Страница 154: ...Chapter 3 144 6 Adhere the adhesive tape to secure the HDD ground cable to the HDD 7 Connect the power cable to the mainboard 8 Connect the TBD wire to the mainboard ...

Страница 155: ...145 Chapter 3 9 Connect the one 1 screw to secure the ground wire Step Size Quantity Screw Type HDD Ground Cable M2 5 4 1 ...

Страница 156: ...Chapter 3 146 Replacing the Hinge 1 Place the Hinge onto the chassis 2 Replace the six 6 screws to secure the Hinge Step Size Quantity Screw Type Hinge M4 8 6 ...

Страница 157: ...147 Chapter 3 Replacing the Rear Cover 3 Place the Back Cover on to the device 4 Press down firmly to engage the locking clips beneath the cover 5 Use both hands to move the Hinge to the down position ...

Страница 158: ...Chapter 3 148 6 Remove the fourteen 14 screws securing the Back Cover Step Size Quantity Screw Type Back Cover 2 5 8 2 4 8 ...

Страница 159: ...149 Chapter 3 Replacing the Rear Covers 1 Place the first Rear Cover onto the Back Cover and slide it into place 2 Repeat for the second Rear Cover ...

Страница 160: ...Chapter 3 150 3 Replace the six 6 screws to secure the Rear Covers Step Size Quantity Screw Type Rear Covers M2 5 6 0 6 ...

Страница 161: ...151 Chapter 3 Replacing the RAM 4 Place each RAM module into its slot 5 Lock the latches on either side of the RAM by pressing inwards as shown 6 Place the RAM Shielding onto the device ...

Страница 162: ...Chapter 3 152 Replacing the Rear Covers 1 Place the Hinge Cover onto the device 2 Apply pressure to engage the Hinge Cover latches 3 Place the RAM Cover onto the device ...

Страница 163: ...153 Chapter 3 4 Slide the RAM Cover into place ...

Страница 164: ...ossible 2 Verify the symptoms by attempting to re create the failure by running the diagnostic test or by repeating the same operation 3 Use the troubleshooting sections to try and resolve the issue 4 If the Issue is still not resolved see Online Support Information on page 192 START Hardware or Software failure Determine Hardware failure Component failure Software Issue HDD Image failure Hardware...

Страница 165: ...y does not eject Access failure screen displays The ODD is noisy Perform the following general solutions one at a time to correct the problem 1 Reboot the computer and retry the operation 2 Try an alternate disc 3 Navigate to Start Computer Check that the ODD device is displayed in the Devices with Removable Storage panel 4 Navigate to Start Control Panel System and Maintenance System Device Manag...

Страница 166: ...is correct for the selected media IMPORTANT Region can only be changed a limited number of times After Changes remaining reaches zero the region cannot be changed even Windows is reinstalled or the drive is moved to another computer a Navigate to Start Control Panel System and Maintenance System Device Manager b Double click DVD CD ROM drives c Right click DVD drive and click Properties then click...

Страница 167: ... an alternate cable if available If the drive works with the new cable the original cable should be replaced 4 Reseat the drive ensuring and all cables are connected correctly 5 Replace the ODD See Disassembly Process on page 42 Drive Read Failure If discs cannot be read when inserted in the drive perform the following actions one at a time to correct the problem 1 Remove and clean the failed disc...

Страница 168: ...lity fails use the following flowchart to determine the required action START Check WLAN cable connection Wirelss function failure Reconnect cable correctly Check WLAN module Replace WLAN module Close Close Close OK NG OK OK NG NG Replace Mainboard OK NG OK ...

Страница 169: ... fails use the following flowchart to determine the required action START Check camera cable connection Camera function failure Reconnect cable correctly Check camera module Replace camera module Close Close Close OK NG OK OK NG NG Replace Mainboard OK NG OK ...

Страница 170: ...5 Ensure that all volume controls are set mid range a Click the volume icon on the taskbar and drag the slider to 50 Ensure that the volume is not muted b Click Mixer to verify that other audio applications are set to 50 and not muted 6 Navigate to Start Control Panel Hardware and Sound Sound Ensure that Speakers are selected as the default audio device green check mark NOTE If Speakers does not s...

Страница 171: ...s from a known good date using System Restore If the issue is not fixed repeat the preceding steps and select an earlier time and date 10 Reinstall the Operating System 11 If the Issue is still not resolved see Online Support Information on page 192 ...

Страница 172: ...conds Reconnect the power and reboot the computer 3 Disconnect power and all external devices including port replicators or docking stations Remove any memory cards and CD DVD discs Restart the computer If the computer boots correctly add the devices one by one until the failure point is discovered 4 Reseat the memory modules 5 Remove the drives see Disassembly Process on page 42 6 If the Issue is...

Страница 173: ...age 42 5 Check the display resolution is correctly configured a Minimize or close all Windows b If display size is only abnormal in an application check the view settings and control mouse wheel zoom feature in the application c If desktop display resolution is not normal right click on the desktop and select Personalize Display Settings d Click and drag the Resolution slider to the desired resolu...

Страница 174: ... up to date software to ensure the computer is virus free 3 If the computer is experiencing HDD or ODD BIOS information loss disconnect and reconnect the power and data cables between devices If the BIOS settings are still lost replace the cables 4 If HDD information is missing from the BIOS the drive may be defective and should be replaced 5 Replace the Motherboard 6 If the Issue is still not res...

Страница 175: ...DD are set correctly 7 Remove any recently added hardware and associated software 8 Run the Windows Disk Defragmenter For more information see Windows Help and Support 9 Run Windows Check Disk by entering chkdsk r from a command prompt For more information see Windows Help and Support 10 Restore system and file settings from a known good date using System Restore If the issue is not fixed repeat t...

Страница 176: ...e Device Manager to determine that The device is properly installed There are no red Xs or yellow exclamation marks There are no device conflicts No hardware is listed under Other Devices 13 If the Issue is still not resolved see Online Support Information on page 192 ...

Страница 177: ...ce failed which installed devices are incorrect whether a short circuit is suspected or whether the system is inoperative Follow these procedures to isolate the failing FRU do not isolate non defective FRU NOTE Verify that all attached devices are supported by the computer NOTE Verify that the power supply being used at the time of the failure is operating correctly 1 Power off the computer 2 Visu...

Страница 178: ...lock code is copied from ROM to lower system memory and control is given to it BIOS now executes out of RAM Copies compressed boot block code to memory in right segments Copies BIOS from ROM to RAM for faster access Performs main BIOS checksum and updates recovery status accordingly D6 Both key sequence and OEM specific method is checked to determine if BIOS recovery is forced If BIOS recovery is ...

Страница 179: ... hardware Restore CPUID value back into register Give control to F000 ROM at F000 FFF0h Checkpoint Description 03 Disable NMI Parity video for EGA and DMA controllers Initialize BIOS POST Runtime data area Also initialize BIOS modules on POST entry and GPNV area Initialized CMOS as mentioned in the Kernel Variable wCMOSFlags 04 Check CMOS diagnostic byte to determine if battery power is OK and CMO...

Страница 180: ... Checkpoints section of document for more information USB controllers are initialized at this point 39 Initializes DMAC 1 DMAC 2 3A Initialize RTC date time 3B Test for total memory installed in the system Also Check for DEL or ESC keys to limit memory test Display total memory in the system 3C Mid POST initialization of chipset registers 40 Detect different devices Parallel ports serial ports and...

Страница 181: ...pup menu A7 Displays the system configuration screen if enabled Initialize the CPU s before boot which includes the programming of the MTRR s A9 Wait for user input at config display if needed AA Uninstall POST INT1Ch vector and INT09h vector AB Prepare BBS for Int 19 boot Init MP tables AC End of POST initialization of chipset registers De initializes the ADM module B1 Save system context for ACP...

Страница 182: ...nd detects if system has standard keyboard controller Function 4 searches for and configures all PnP and PCI boot devices Function 5 configures all onboard peripherals that are set to an automatic configuration and configures all remaining PnP and PCI devices Checkpoint Description AC First ASL check point Indicates the system is running in ACPI mode AA System is running in APIC mode 01 02 03 04 0...

Страница 183: ...all expansion cards except the video adapter If beep codes are generated when all other expansion cards are absent consult your system manufacturer s technical support If beep codes are not generated when all other expansion cards are absent one of the add in cards is causing the malfunction Insert the cards back into the system one at a time until the problem happens again This will reveal the ma...

Страница 184: ...Chapter 4 174 ...

Страница 185: ...1 Audio conn 2 power conn 12 light foot conn 3 LCD conn 13 light pipe conn 4 GPU FAN conn 14 B CAS conn 5 CPU FAN conn 15 USB conn 6 camera conn 16 Speaker conn 7 card reader conn 17 PSU SYS 8 Bluetooth conn 18 PSU CPU 9 Home button conn 19 SSD conn 10 IR conn 2 1 3 4 6 7 8 9 10 11 12 15 13 14 16 17 18 19 5 Chapter 5 ...

Страница 186: ...table device 2 Connect the USB key to a USB port in the system 3 Press the power button to power the system up 4 Press and hold Ctrl Home 5 Continue to press and hold Ctrl Home until the USB device LED comes on After the LED comes on release Ctrl Home 6 The system implements the upgrade and reboots automatically Upon reboot ensure the BIOS has recovered ...

Страница 187: ...er reasons a part number change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines To scrap or to return...

Страница 188: ...ssembly No Description Acer P N 1 EL5 FRONT BEZEL ZUB ASSY SILVER 34EL5FBTN00 2 LCD TFT 23 LTM230H01 A03 AA0230HT002 3 EL5LCD FRAME SUB ASSY 3SEL5LSTN00 4 EL5 MB LYN DIS W O CPU 31EL5MB0020 2 3 1 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ...

Страница 189: ...1010SLA360 0A37993 STNBSQ AB721010011 9 EL5 BACK FRAME SUB ASSY 3YEL5BATN00 10 EL5 BACK COVER SUB ASSY RED 3Q3L5BCTN00 11 REAR COVER LEFT EL8 EBEL8001 REV3A SILVER EBEL8001010 12 FRAME RAM COVER EL8 FBEL8001 REV3A FBEL8001010 13 REAR COVER RIGHT EL8 EBEL8002 REV3A SILVER EBEL8002010 14 EL8 RAM COVER SUB ASSY RED 3REL8RCTN00 15 HINGE COVER EU EL8 EBL8022 REV3A RED EBEL8022010 16 HINGE JAR EL8 FAEL8...

Страница 190: ...RD DA 4A12 QT03L 19 SCY07 001 INVERTER BOARD IV40157 T LF 19 SCY07 002 Lite On WN6602RH Ralink RT3090 WLAN Lite On WN6602RH Ralink RT3090 802 11b g n 1x1 WLAN mini car NI 10200 034 QMI QBT400UB Bluetooth Qcom Technology Inc Broadcom BCM2046 Bluetooth2 1 EDR USB interface module BT 14500 001 CAMERA FO20FF 232H 2 0M 57 SDB07 001 CAMERA CNF925021004170LH 2 0M 57 SDB07 002 AverMedia A336 D Mini Card W...

Страница 191: ...008 POWER CORD 1 8M BLACK ARGENTINE 3P 27 SC907 009 POWER CORD 1 8M BLACK US BSMI 3P 27 SC907 010 POWER CORD 1 8M BLACK JP 2P 27 SC907 011 POWER CORD 1 8M BLACK US 3P 27 SC907 012 POWER CORD 1 8M BLACK CHINA 3P 27 SC907 013 POWER CORD 1 8M BLACK EU 3P 27 SCY07 001 CABLE CABLE AUDIO B TO MB 50 SDB07 001 LVDS CABLE 50 SDB07 002 HDD CABLE 50 SCY07 003 ODD CABLE 50 SDB07 003 CABLE CONTROL BORAD TO SEN...

Страница 192: ...NNA DVB T 50 SCY07 017 TV EXTERNAL ANTENNA ATSC 50 G8507 011 ANTENNA 50 SCY07 018 CASE COVER BRACKET ASSEMBLY FRONT COVER ASSY SILVER W SPEAKER H BUTTON B ANTENNA USB PORT 60 SDB07 001 BACK COVER RED HDMI W TV IR IR BLASKER W O B CAS 60 SDB07 002 BACK COVER RED HDMI W O TV W O B CAS 60 SDB07 003 BACK COVER RED HDMI W TV W B CAS 60 SDB07 004 BACK COVER RED HDMI W O TV W B CAS 60 SDB07 005 RAM COVER...

Страница 193: ... 006 LCD FRAME 33 SDB07 001 BACK FRAME 33 SDB07 002 FRAME RAM COVER 33 SCY07 003 HINGE 60 SCY07 007 ODD BRACKET 33 SCY07 004 HDD BRACKET 33 SCY07 005 MXM BRACKET 33 SCY07 006 SPEAKER SET 23 SCY07 005 HEAT SINK THERMAL MODULE UMA DIS 60 SDB07 006 HEATSINK DIS 60 SDB07 007 FAN UMA RIGHT 23 SDB07 001 FAN DIS LEFT 23 SDB07 002 CATEGORY ACER DESCRIPTION ACER PART NO ...

Страница 194: ...EAGATE 3 5 7200rpm 1000GB ST31000528AS Pharaoh SATA II 32MB LF F W CC44 KH 01K01 007 HDD HGST 3 5 7200rpm 1000GB HDT721010SLA360 Saturn SATA II 16MB LF F W 31B KH 01K07 002 HDD HGST 3 5 7200rpm 1000GB HDS721010CLA332 Jupiter SATA II 32MB LF F W 3EA KH 01K07 003 HDD WD 3 5 5400rpm 1000GB WD10EADS 22M2B0 GP500 SATA II 32MB LF F W 01 00A01 KH 01K08 005 HDD WD 3 5 5400rpm 2000GB WD20EADS 22R6B0 GP500 ...

Страница 195: ...th new color AC MT 010 KB RF403 255 Keyboard CHICONY KG 0766 RF2 4 105KS Silver German with new color AC MT 010 KB RF403 256 Keyboard CHICONY KG 0766 RF2 4 105KS Silver Italian with new color AC MT 010 KB RF403 257 Keyboard CHICONY KG 0766 RF2 4 105KS Silver French with new color AC MT 010 KB RF403 258 Keyboard CHICONY KG 0766 RF2 4 105KS Silver Swedish with new color AC MT 010 KB RF403 259 Keyboa...

Страница 196: ... RF2 4 105KS Silver Arabic French with new color AC MT 010 KB RF403 277 Keyboard CHICONY KG 0766 RF2 4 104KS Silver Kazakh with new color AC MT 010 KB RF403 278 Keyboard CHICONY KG 0766 RF2 4 105KS Silver Nordic with new color AC MT 010 KB RF403 280 Keyboard CHICONY KG 0766 RF2 4 105KS Silver Spanish Latin with new color AC MT 010 KB RF403 281 Keyboard CHICONY KG 0766 RF2 4 105KS Silver Polish wit...

Страница 197: ...3A 250W Active PFC Custom Open Frame 100 127V 220 240V EPA 5 0 PY 25009 012 PSU LITE ON PS 5221 8AB 250W Active PFC Custom Open Frame 100 127V 220 240V EPA 5 0 PY 2500B 005 REMOTE CONTROLLER Philips Remote Controller RC2604307 01BG for EMEA pair with RV 11000 007 RT 11300 021 Philips Remote Controller RC2604302 01B MSFT code US pair with OVU430008 RT 11300 022 Philips Remote Controller RC2604301 0...

Страница 198: ...Appendix A 188 Model Definition and Configuration Appendix A ...

Страница 199: ...189 Appendix A ...

Страница 200: ...dows XP Home Edition Windows Vista Windows 7 Home Premium Windows 7 Professional and Windows 7 Starter Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the Aspire one series Compatibility Test Report released by the Acer Mobile System Testing Department Appendix B ...

Страница 201: ...191 Appendix B ...

Страница 202: ...wnload information on all of Acer s Notebook Desktop and Server models including Service guides for all models User s manuals Bios updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed information on Acer s ...

Страница 203: ...Replaceable Unit List 177 I Intermittent Problems 167 J Jumper and Connector Locations 175 Top View 175 K Keyboard Usage 11 L LCD Bezel Removing 50 LCD Brackets Removing 58 LCD Cable Removing 58 LCD Module Removing 48 M Main Unit Disassembly Flowchart 42 Model Definition 188 O Online Support Information 192 P Panel 7 front 7 S System Block Diagram 6 T Test Compatible Components 190 U Undetermined ...

Страница 204: ...194 ...

Страница 205: ...195 ...

Страница 206: ...196 ...

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