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72 - Frequently asked questions

How do I get one?

If you've already installed Windows 10 and didn't sign in with a
Microsoft account or you don't have a Microsoft account and want to
get one, tap the

Windows Start button

Settings

Accounts

Sign

in with a Microsoft account instead

, and follow the onscreen

instructions.

How do I check for Windows updates?

Tap the

Windows Start button

Settings

Update & security

Windows Update

. Tap

Advanced options

to configure the settings.

Where can I get more information?

For more information please visit the following pages:

• Windows 10 information:

go.acer.com/windows-tutorial

• Support FAQs:

support.acer.com

Содержание Switch 7 Black Edition

Страница 1: ...USER S MANUAL Switch 7 Aspire V15Nitro ...

Страница 2: ...site www acer com byoc start Important This manual contains proprietary information that is protected by copyright laws The information contained in this manual is subject to change without notice Some features described in this manual may not be supported depending on the Operating System version Images provided herein are for reference only and may contain information or features that do not app...

Страница 3: ... Fingerprint reader desigh with POA Power on Authentication 47 Power on and login with one touch 47 BIOS utility 48 Boot sequence 48 Setting passwords 48 Power management 49 Saving power 49 Battery pack 51 Battery characteristics 51 Charging the battery 51 Optimizing battery life 52 Checking the battery level 53 Battery low warning 53 Traveling with your computer 54 Disconnecting from the desktop ...

Страница 4: ...e of contents Internet and online security 75 First steps on the net 75 Protecting your computer 75 Choose an Internet Service Provider 75 Network connections 77 Surf the Net 78 Internet security software 79 ...

Страница 5: ...g for your computer and your health Where to find the power button ports and connectors Tips and tricks for using the touchpad and keyboard How to create recovery backups Guidelines for connecting to a network and using Bluetooth Information on using Acer s bundled software ...

Страница 6: ...hooting Once you have connected to the internet you can download updates for your computer from http go acer com id 17883 1 The link will open the Acer Service Support webpage 2 Scroll down to Drivers and Manuals and search for your model by pasting in or manually entering the serial number SNID or product model 3 From this page you can also download and install the Acer identification utility tha...

Страница 7: ... device Do not expose the computer to direct sunlight Do not place it near sources of heat such as a radiator Do not expose the computer to temperatures below 0º C 32º F or above 50º C 122º F Do not subject the computer to magnetic fields Do not expose the computer to rain or moisture Do not spill water or any liquid on the computer Do not subject the computer to heavy shock or vibration Do not ex...

Страница 8: ...he total ampere ratings of the equipment plugged in should not exceed the ampere rating of the cord if you are using an extension cord Also the total current rating of all equipment plugged into a single wall outlet should not exceed the fuse rating Cleaning and servicing When cleaning the computer follow these steps 1 Turn off the computer 2 Disconnect the AC adapter 3 Use a soft moist cloth Do n...

Страница 9: ...em Description 1 Speakers Deliver stereo audio output 2 Front camera Camera for video communication or taking photos A light next to the camera indicates that the camera is active 3 Touchscreen Displays computer output supports multi touch input 4 Fingerprint reader Fingerprint reader for Windows Hello and POA Power on Authentication Specifications vary depending on model 2 3 4 1 ...

Страница 10: ... video communication or taking photos 2 Acer AutoStand Allows the computer to function as a display 3 Stylus pen Insert the stylus pen into the slot Icon Item Description 1 Microphones 4 array microphones for far field technology that allows users to access Cortana up to 4 meters away 1 3 2 1 ...

Страница 11: ...y status Charging The light shows amber when the battery is charging Fully charged The light goes off when fully charged Power on The light shows blue when in power on mode 3 Stylus slot Holds the stylus pen Icon Item Description 1 USB Type C Thunderbolt 3 port Connects to USB devices with a USB Type C connector 2 USB port Connects to USB devices 3 DC in jack Connects to an AC adapter 1 2 3 1 2 3 ...

Страница 12: ... to 3 A at 5 V DC for USB charging DC in requires power adapter or power source providing 15 65 W at 12 20 V For optimal performance please use a certified Acer power adapter or USB Power Delivery device Base view 4 Headset speaker jack Connects to audio devices e g speakers headphones or a headset with microphone 5 MicroSD card slot Insert a microSD card into this slot Icon Item Description Icon ...

Страница 13: ...oard For entering data into your computer See Using the keyboard on page 18 3 Touchpad Touch sensitive pointing device The touchpad and selection buttons form a single surface Press down firmly on the touchpad surface to perform a left click Press down firmly on the lower right corner to perform a right click 1 2 3 ...

Страница 14: ... the keyboard The Acer Snap Hinge Gold makes attaching and detaching the keyboard fast and easy Attach the pad and keyboard to function as a laptop Prop the keyboard up using the magnetic strip at the top of the keyboard for a better typing experience ...

Страница 15: ...Detach the computer from the keyboard by lifting one corner to release it from the keyboard to function as a tablet The adjustable kickstand allows the computer to also function as a display that you can control using touch input ...

Страница 16: ...16 Your Acer computer tour Acer AutoStand feature 1 Press down the trigger buttons on a flat surface 2 The Acer AutoStand automatically will pop out 1 2 ...

Страница 17: ...Your Acer computer tour 17 Adjust the display forward and backward to the suitbable viewing angle ...

Страница 18: ...ls are not printed on the keys Lock key Description Caps Lock When Caps Lock is on all alphabetic characters typed are in uppercase Num Lock Fn F12 When Num Lock is on the keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry Desired access Num Lock on Num Lock off Number keys on embedded...

Страница 19: ...reen brightness Display toggle Switches display output between the display screen external monitor if connected and both Display off Turns the display screen backlight off to save power Press any key to return Touchpad toggle Turns the built in touchpad on and off Keyboard backlight toggle Turns the keyboard backlight on and off Speaker toggle Turns the speakers on and off Volume down Decreases th...

Страница 20: ...pecific functions Hotkey Function Description Fn Special keys see page 19 Function keys Activates the F1 to F12 keys Fn Pg Up Home Scrolls to the beginning of a document Fn Pg Dn End Scrolls to the end of a document Key Description Windows key Pressed alone it returns to the Start screen or to return to the last open app It can also be used with other keys for special functions please check Window...

Страница 21: ...Slide a finger across the touchpad to move the cursor Single finger press or tap Press the touchpad down or lightly tap the touchpad with your finger to perform a click which will select or start an item Quickly repeat the tap to perform a double tap or double click Two finger press Lightly tap the touchpad with two fingers to perform a right click In the Start screen this will toggle the app comm...

Страница 22: ...o exit Task View Swipe down to minimize all open windows and show Desktop swipe upwards to restore the minimized windows Swipe left or right to switch between open windows Four finger press Lightly tap the touchpad with four fingers to open the Action Center Four finger swipe Swipe across the touchpad with four fingers Swipe up to open Task View Move the cursor over a window and tap the touchpad t...

Страница 23: ...the Notifications icon to open the Notifications pane 2 Select All settings 3 Select Devices Mouse 4 Now you can adjust the settings to suit your personal needs You can change the primary button for left or right handed use turn the touchpad off if you prefer to use a mouse or set a delay to prevent the cursor from moving if you accidentally tap the touchpad with your palm while working Scroll dow...

Страница 24: ...24 Using the Precision Touchpad ...

Страница 25: ...nu select Update security and then click Recovery Creating a factory default backup Backup allows you to quickly and easily back up your operating system installed apps and data 1 From Start select All apps then Acer Select Acer Recovery Management in the list of Acer apps Note Acer Care Center vary depending on model or Operating System Important We recommend that you create a Factory Default Bac...

Страница 26: ... Get Started for Create Factory Default Backup to open the Recovery Drive window 3 Make sure Back up system files to the recovery drive is selected and click Next 4 Plug in the USB drive and wait for the PC to detect the USB drive then click Next ...

Страница 27: ...process until it completes 8 After creating the recovery backup you can choose to delete the recovery information on your computer If you delete this information you can only use the USB recovery backup to restore your computer if you lose or erase the USB drive you cannot restore your computer 9 Unplug the USB drive and label it clearly Important Write a unique descriptive label on the backup suc...

Страница 28: ...p tab and click Get started for Backup wireless and LAN drivers Choose a folder to save your drivers and select OK Restoring your computer Recovery Management allows you to quickly and easily restore your computer back to its default status You can choose to keep your files or remove them before reinstalling Windows Reset this PC and keep my files 1 From Start select All apps then Acer Select Acer...

Страница 29: ...gress on the screen The screen will turn off during the reset process 6 The screen will turn back on when it is installing Windows Your PC will restart several times during the reset process 7 Follow the process until it completes 8 When your PC has completed the reset process Windows will have been reset back to its factory default settings without removing your personal files Reset this PC and r...

Страница 30: ...tory default This process will reinstall your operating system and remove all of your personal files apps and settings 4 Select Just remove my files if you are keeping your computer This will be quicker but less secure Files may still be recovered with a file recovery program Select Remove files and clean the drive if you are not keeping ...

Страница 31: ...reen will turn back on when it is installing Windows Your PC will restart several times during the reset process 8 Follow the process until it completes 9 When your PC has completed the reset process Windows will use factory default settings Warning Selecting Remove files and clean the drive will remove all of your personal files and accounts along with pre existing drivers that may affect your Wi...

Страница 32: ...r s USB port if no internal Bluetooth adapter is available Enable Bluetooth and add a device Every new device must first be paired with your computer s Bluetooth adapter This means it must first be authenticated for security purposes You only need to pair once After that simply turning on the Bluetooth adapter of both devices will connect them Bluetooth on your computer is disabled by default To e...

Страница 33: ...ng the Notifications icon in the lower right hand corner of the screen to open the Notifications pane From here you can enable or disable Bluetooth or right click on Bluetooth Go to settings to enter the Bluetooth settings Note Some devices using older versions of the Bluetooth technology require both devices to enter a PIN In the case of one of the devices not having any inputs as in a headset th...

Страница 34: ...ea network which can link two or more computers without using wires Once connected to WLAN you can access the internet You can also share files other devices and even your internet connection itself Your computer s wireless connection is turned on by default and Windows will detect and display a list of available networks during setup Select your network and enter the password if required Acer not...

Страница 35: ...ss network s name and password if necessary If you are trying to connect to a public network such as at a coffeeshop make sure you have the wireless network s name 2 In the icon tray in the lower right hand corner of the screen select the Notifications icon to open the Notifications pane 3 Select All settings 4 Select Network internet Note Please refer to your ISP or router documentation for detai...

Страница 36: ...36 Connecting to the Internet 5 Make sure Wi Fi is On and select Show available networks 6 You will see a list of available wireless networks Select the one you wish to use ...

Страница 37: ...Connecting to the Internet 37 7 Once you select a wireless network select Connect 8 If required enter the network s password ...

Страница 38: ...des to fit your needs No Item Description 1 Low Reduction Reduces blue light emission from the LED backlit screen by 10 to 25 for basic protection 2 Medium Reduction Reduces blue light emission from the LED backlit screen by 26 to 45 to protect your eyes 3 High Reduction Reduces blue light emission from the LED backlit screen by 46 to 65 for maximum protection 4 Long Hour Mode Professionally tuned...

Страница 39: ...Keeping your computer and data safe In this section you will find How to secure your computer Setting passwords What you need to prepare when you re traveling How to get the most out of your battery ...

Страница 40: ...resume from Hibernation if available for maximum security Password on Boot secures your computer against unauthorized use Combine the use of this password with password checkpoints on boot up and resume from Hibernation if available for maximum security Entering passwords When a password is set a password prompt appears in the center of the display screen When the Supervisor Password is set a prom...

Страница 41: ...correctly a warning message appears Try again and press Enter Important You have three chances to enter a password If you fail to enter the password correctly after three tries the system halts Press and hold the power button for four seconds to shut down the computer Then turn on the computer again and try again ...

Страница 42: ...o use the fingerprint reader to sign in and unlock your Acer notebook In order to use the fingerprint reader you must first configure the fingerprint reader to recognize your fingerprint to confirm your identity How to use the fingerprint reader 1 Select the Start button then select Settings Accounts Sign in options to set up Windows Hello ...

Страница 43: ...Fingerprint Reader 43 2 Set a PIN code 3 In Windows Hello select Set up to configure the fingerprint reader ...

Страница 44: ...44 Fingerprint Reader 4 In the Windows Hello set up window select Get started to begin the fingerprint configuration 5 Enter your PIN to confirm your identity ...

Страница 45: ...ader 45 6 When the Windows Hello setup window appears follow the onscreen directions Press and hold your finger on the fingerprint sensor and then lift Repeat this step until the fingerprint configuration is complete ...

Страница 46: ...le to sign in or unlock your computer by placing your fingerprint on the fingerprint reader You may select Add another to add another fingerprint to unlock the computer Note If the notebook has multiple accounts you can set up access separately and automatically switch between accounts ...

Страница 47: ...dows Hello fingerprint authentication One touch fingerprint authentication allow you to automatically power on and log into with your computer Status Condition Shut down Hibernation Successful Blue light flash once Unsuccessful Amber light flash twice Sleep mode Successful Blue light flash once Unsuccessful Without any light ...

Страница 48: ...ayed Boot sequence To set the boot sequence in the BIOS utility activate the BIOS utility then select Boot from the categories listed on the left of the screen Setting passwords To set a password on boot activate the BIOS utility then select Security from the categories listed on the left of the screen Find Set Supervisor Password and enter a password to enable this feature Once you have entered a...

Страница 49: ...tartup Your computer uses Fast startup to start quickly but also uses a small amount of power to check for signals to start These checks will slowly drain your computer s battery If you prefer to reduce your computer s power requirements and environmental impact turn off Fast startup 1 Open the desktop 2 Click Power Options in the Notification area 3 Select Power sleep settings 4 Select Additional...

Страница 50: ...50 Power management 6 Select Change settings that are currently unavailable 7 Scroll down and disable Turn on fast startup 8 Select Save changes ...

Страница 51: ... adapter into the computer and connect to a mains power outlet Conditioning a new battery pack Before you use a battery pack for the first time there is a conditioning process that you should follow 1 Connect the AC adapter and fully charge the battery 2 Turn on the computer and complete setting up the operating system 3 Disconnect the AC adapter 4 Operate the computer using battery power 5 Reconn...

Страница 52: ...fective life An embedded battery has a life span of more than 1 000 charge discharge cycles Optimizing battery life Optimizing battery life helps you get the most out of battery operation prolonging the charge recharge cycle and improving recharging efficiency You are advised to follow the suggestions set out below Use AC power whenever possible reserving battery for mobile use Remove accessories ...

Страница 53: ...portant Connect the AC adapter as soon as possible after the battery low warning appears Data may be lost if the battery is allowed to become fully depleted and the computer shuts down Situation Recommended Action The AC adapter and a power outlet are available 1 Plug the AC adapter into the computer and then connect to the main power supply 2 Save all necessary files 3 Resume work Turn off the co...

Страница 54: ...external monitor and other external devices 7 Disconnect the Kensington Noble lock if you are using one to secure the computer Moving around When you are just moving within short distances for example from your office desk to a meeting room Preparing the computer Before moving the computer close and latch the display cover to place it in Sleep mode You can now safely take the computer anywhere you...

Страница 55: ... putting the computer in Sleep mode Press the Sleep hotkey or close the display cover whenever you are not actively using the computer Taking the computer home When you are moving from your office to your home or vice versa Preparing the computer After disconnecting the computer from your desktop follow these steps to prepare the computer for the trip home Check that you have removed all media and...

Страница 56: ...s in temperature and humidity can cause condensation Allow the computer to return to room temperature and inspect the screen for condensation before turning on the computer If the temperature change is greater than 10 C 18 F allow the computer to come to room temperature slowly If possible leave the computer for 30 minutes in an environment with a temperature between outside and room temperature S...

Страница 57: ...dapter Additional printer driver files if you plan to use another printer Special considerations In addition to the guidelines for taking the computer home follow these guidelines to protect your computer while traveling Always take the computer as carry on luggage If possible have the computer inspected by hand Airport security X ray machines are safe but do not put the computer through a metal d...

Страница 58: ...velers Warranty passport Special considerations Follow the same special considerations as when traveling with the computer In addition these tips are useful when traveling internationally When traveling in another country check that the local AC voltage and the AC adapter power cord specifications are compatible If not purchase a power cord that is compatible with the local AC voltage Do not use c...

Страница 59: ...In this section you will find Information on the ports and connectors fitted to your computer Ports and connectors ...

Страница 60: ...e devices to a single USB port Note Two USB standards are currently available on Acer computers USB 2 0 High speed USB and USB 3 0 SuperSpeed USB USB 2 0 ports on Acer computers have a black tongue in the port while USB 3 0 ports have a blue tongue For best performance USB 3 0 devices should always be plugged into USB 3 0 ports Consult your device s documentation to see which standard it supports ...

Страница 61: ...h can be connected to a single Thunderbolt 3 port If an adapter is used DisplayPort or compatible devices including HDMI DVI or VGA can be used Note Thunderbolt 3 ports support transfer speeds up to 40 Gbps and USB devices with a Type C connector at lower speeds typically up to 5 Gbps Other USB or older Thunderbolt devices with a USB Type C connector or adapter are supported but transfer speeds ma...

Страница 62: ...s depends on the contents of the card and ask you if you wish to use a program to access the contents of the card SD SDHC and SDXC cards Different types of SD cards cover different capacities while using the same overall design SD cards contain up to 4 GB SDHC cards contain up to 32 GB and SDXC cards can contain up to 2048 GB 2 TB Your computer provides an SDHC or SDXC compatible card reader Impor...

Страница 63: ...esolution and refresh rate should be detected automatically If necessary change the display settings used by the computer Headphones and microphone One or more 3 5 mm jacks on your computer allow you to connect audio devices Use the headphone port to plug in stereo headphones or powered speakers connecting an audio device to the headphone port disables the built in speakers Use the microphone port...

Страница 64: ...uestion In this section you will find Frequently asked questions Tips for using Windows 10 Troubleshooting information How to protect yourself while online Where to find Acer service center contact information ...

Страница 65: ...is being supplied to the computer check the following Do you have a USB storage device USB drive CD drive or smartphone plugged into your computer Unplug it and press Ctrl Alt Del to restart the system Nothing appears on the screen The computer s power management system automatically blanks the screen to save power Press any key to turn the display back on If pressing a key does not turn the displ...

Страница 66: ...t and that it is turned on Make sure that the printer cable is connected securely to a USB port and the corresponding port on the printer I want to restore my computer to its original settings This recovery process helps you restore the C drive with the original software content that is installed when you purchased your computer Before performing a restore operation please check the BIOS settings ...

Страница 67: ...o the ITW passport If the country you are traveling in does not have an Acer authorized ITW service site you can still get in contact with our offices worldwide Please visit www acer com Before you call Please have the following information available when you call Acer for online service and please be at your computer when you call With your support we can reduce the amount of time a call takes an...

Страница 68: ...ndows Start button and tap the power icon Shut down Can I turn off notifications You can turn off notifications so that you can leave your computer running but not be disturbed by notifications Tap the Windows Start button and tap Settings System Notifications actions From here you can enable disable notifications for all of your apps or choose which apps to enable disable How do I unlock my compu...

Страница 69: ...rom the lock screen slideshow 5 Change the other settings to suit your needs How do I move tiles Tap on a tile and drag it to the place on Start that you want it to appear Other tiles will be moved to accommodate the tile in its new location Can I arrange tiles in groups Yes you can Tap and hold a tile until you see the screen dim Drag the tile to arrange Start to your liking Can I make tiles bigg...

Страница 70: ... or PM 5 Choose which days the alarm should go off 6 Select the sound notification 7 Select the snooze time 8 Tap the Save icon in the bottom right hand corner to save the alarm 9 Select On or Off to activate or deactivate the alarm Where are my apps Tap Search and type the name of the app you would like to open using the pop up keyboard To view the complete list of apps tap the Windows Start butt...

Страница 71: ... apps from Store You will need to have a Microsoft ID to purchase and download apps from Store I can t find apps like Notepad and Paint Where are they Tap Search and type the name of the app you would like to open using the pop up keyboard Alternatively open All apps and scroll to Windows Accessories to see the list of legacy programs What is a Microsoft ID account A Microsoft account is an email ...

Страница 72: ...n Settings Accounts Sign in with a Microsoft account instead and follow the onscreen instructions How do I check for Windows updates Tap the Windows Start button Settings Update security Windows Update Tap Advanced options to configure the settings Where can I get more information For more information please visit the following pages Windows 10 information go acer com windows tutorial Support FAQs...

Страница 73: ...ror messages If you receive an error message note the message and take the corrective action The following table lists the error messages in alphabetical order together with the recommended course of action Error messages Corrective action CMOS battery bad Contact your dealer or an authorized service center CMOS checksum error Contact your dealer or an authorized service center Disk boot failure I...

Страница 74: ...ed service center for assistance Keyboard error or no keyboard connected Contact your dealer or an authorized service center Keyboard interface error Contact your dealer or an authorized service center Memory size mismatch Press F2 during POST to enter the BIOS utility then press Exit in the BIOS utility to reboot Error messages Corrective action ...

Страница 75: ...et Service Provider ISP which supplies the connection between your computer and the internet You should research the ISPs available in your region not forgetting to talk to friends and family about their experiences or to check reviews and consumer reports The ISP you select will provide instructions on how to connect to the internet you may need additional software or a special box that connects ...

Страница 76: ...es fast and always on internet service via a cable television line This service is generally available in large cities You can use your telephone and watch cable TV at the same time you are connected to the internet Cellular A cellular connection allows you to use cellular networks such as those used by a mobile phone to connect to the internet while away from home The socket for a SIM card may be...

Страница 77: ...k Mobility Wireless LAN systems allow you and other users of your home network to share access to files and devices connected to the network for example a printer or scanner Also you can share an internet connection with other computers in your home Installation speed and simplicity Installing a wireless LAN system can be fast and easy and eliminates the need to pull cables through walls and ceili...

Страница 78: ...alled an internet browser Microsoft Edge provides an easy and secure web browsing experience As soon as you have your internet access installed and you are connected from the Start Menu click the Microsoft Edge tile or the icon located in the taskbar and take your internet experience to a new level Acer website To get you started why not visit our website www acer com Acer is dedicated to provide ...

Страница 79: ...sometimes with little action on the user s part Immediately after a software manufacturer announces an update hackers are ready with malware that can breach holes in the software that would have been patched if the update was installed How to stay safe Perform any and all software updates as soon as they are available Keep a lookout for fake or phishing emails Beware of emails that appear to be fr...

Страница 80: ...they ve got into a device and what to do if you re ever infected Ransomware A form of malware that will encrypt personal data files on your computer and attached devices Encryption converts files into another format that can only be opened with a specific decryption key Once the ransomware installs itself it will display a warning message that the computer is now locked The user is given a specifi...

Страница 81: ... a virus is just one type of malicious threat A virus is classified as a self replicating piece of malicious code that travels by inserting itself into files or programs What to do if you re infected Take steps to avoid infection by staying protected with internet security software like Norton Security If you subscribed to Norton Security and think you may have a virus contact Norton s on call tec...

Страница 82: ...0 uppercase and lowercase letters symbols and numbers Don t click on random links or open unsolicited messages and attachments particularly from people you don t know Don t access any personal information or social media accounts over unprotected Wi Fi networks Use security software on your devices to help protect yourself from the latest threats Protect your computer with Windows security tools W...

Страница 83: ... security 83 However do not blame every computer problem on a virus If you suspect your computer is infected the first thing to do is update if you have not already done so and run your antivirus and anti spyware software ...

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