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Chapter 4

IDE Drive 0 Error
IDE Drive 1 Error
IDE Drive 2 Error
IDE Drive 3 Error

1.  Enter BIOS Setup and load the default settings.
2.  Check IDE drive jumper.
3.  IDE hard disk drive power.
4.  IDE hard disk drive cable/connection.
5.  IDE hard disk drive.

IRQ Setting Error
Expansion ROM Allocation Fail
I/O Resource Conflict(s)
Memory Resource Conflict(s)

1. Load default settings in Setup.
2. Enter BIOS Setup and set the

Reset Resource

Assignments

of the

PnP/PCI Options

to Yes,

then reboot the system.

3. Remove all adapter cards that are NOT factory-

installed, then reboot the system

PCI Device Error

1. Load default settings in Setup.
2. Enter BIOS Setup and set the

Reset Resource

Assignments

of the

PnP/PCI Options

to Yes,

then reboot the system.

3. Remove all adapter cards that are NOT factory-

installed, then reboot the system.

PS/2 Pointing Device Interface Error
PS/2 Pointing Device Error

1.  Re-connect PS/2 keyboard and mouse.
2.  Enter BIOS Setup and load the default settings.
3.  PS/2 mouse
4.  PS/2 keyboard
5.  System board

DMI Table Was Destroyed

1. Flash BIOS

Press CTRL + ALT + DEL

key to enter Setup or F1

key to continue

1. Press CTRL + ALT + DEL to enter Setup and

reconfigure the system.

Press ESC to turn off NMI, or any key to reboot

1. Press ESC to reject NMI error or press any other key

to reboot the system.

Insert system diskette and press ENTER key to
reboot

1. Insert a bootable disk into the floppy disk drive or

remove this disk if a hard disk is installed.

BIOS Messages

Action/FRU

Содержание Power Sx

Страница 1: ...wer Sx Sxb Sc Service Guide PART NO 49 39J03 001 DOC NO SG3410003A PRINTED IN TAIWAN Service guide files and updates are available on the AIPG CSD web for more information please refer to http csd acer com tw ...

Страница 2: ...ent Test section 03 23 2001 Chapter 4 Add troubleshooting information 05 29 2001 Cover Chapter 2 Chapter 5 Add AcerPower Sxb on the top cover Product Information and Onboard Perpherals BIOS screen were added for AcerPower Sxb model Add a NOTE indicating the part number used by AcerPower Sx and AcerPower Sxb mainboard 07 16 2001 Chapter 5 Add a note under the table for Socket 370 core bus clock rat...

Страница 3: ...pect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and an...

Страница 4: ... bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Страница 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Страница 6: ...VI ...

Страница 7: ...Time 39 System Security 40 Setting a Password 41 Changing or Removing the Password 42 Bypassing the Password 42 Advanced Options 43 Memory Cache Options 43 PnP PCI Options 45 Chipset Settings 46 Load Default Settings 47 Abort Settings Change 48 Exiting Setup 49 Chapter 3 Machine Disassembly and Replacement 51 Removing a DIMM 52 Removing the CPU Fan sink and CPU Board 53 Opening the Housing 55 Remo...

Страница 8: ... Appendix A Model Definition and Configuration 91 Appendix B Test Compatible Components 93 Microsoft DOS V6 22 Environment Test 94 Microsoft Windows 98 SE En TC SC Environment Test 95 Microsoft Windows 2000 Environment Test 97 Microsoft Windows NT 4 0 Environment Test 98 IBM OS 2 Warp 4 0 Environment Test 99 Novell Netware 3 12 4 11 5 0 Environment Test 100 SCO UNIX Linux Environment Test 101 Appe...

Страница 9: ...Chapter 1 1 Overview The AcerPower Sx is an Intel Pentium III or Cyrix III processor with socket 370 based micro ATX IBM PC AT compatible system with LPC PCI bus System Specifications Chapter 1 ...

Страница 10: ... No 55 39J01 M06 will not support LAN even though chipsets are still present on the mainboard PS 2 mouse and keyboard interface Low Pin Count LPC I F 3 PCI slots 2 DIMM slots Software shutdown for Windows 95 98 Hardware Monitor function only support SMB bus On board FDD interface 360K 720K 1 2MB 1 44MB 2 88MB 3 mode FDD Multimedia On board Audio with AC 97 98 compliant Embedded in SiS630 chipset L...

Страница 11: ...or USB mouse and keyboard interface Low Pin Count LPC I F 3 PCI slots 2 DIMM slots Software shutdown for Windows 98se ME 2K XP On board FDD interface 360K 720K 1 2MB 1 44MB 2 88MB 3 mode FDD Multimedia On board Audio with AC 97 CODEC with 16 pin CD quality stereo output On Die Controller SiS 630ET chipset Stereo Input and output mono microphone input interfaces Connectivity On board serial port On...

Страница 12: ...ne Earphone port 2 CD ROM tray 3 Stop Eject button 4 Skip Forward button 5 CD ROM LED 6 Increase volume button 7 Decrease volume button 8 Turbo LED 9 Power LED 10 Hard disk drive LED 11 Power button 12 3 5 inch floppy disk drive eject button 13 3 5 inch floppy disk drive 14 3 5 inch floppy disk drive LED ...

Страница 13: ...n 1 Fan 2 PS 2 keyboard port 3 USB ports 4 Serial port 5 VGA Monitor port 6 Speaker out Line out port 7 Line in port 8 Microphone in port 9 Add on brackets 10 System main power switch 11 Voltage selector 12 System power socket 13 PS 2 mouse port 14 LAN port 15 Parallel port 16 Game MIDI port ...

Страница 14: ...6 Chapter 1 AcerPower Sx Main Board Layout ...

Страница 15: ... Game MIDI port 17 LAN LED 5 Audio CD connector 18 Power LED 6 Fax voice modem connector 19 Hard Disk Drive LED connector 7 PCI slots three slots 20 IDE 1 connector 9 Wake on LAN connector 21 IDE 2 connector 10 Serial port 1 22 DIMM sockets two sockets 11 SiS950 chipset 23 CPU socket 12 BIOS chipset 24 SiS630 chipset 13 Floppy disk drive connector 25 ATX power connector ...

Страница 16: ...ctor 11 DIMM sockets 3 Hard Disk Drive LED connector 12 CPU socket 4 RTC Battery 13 ATX power connector 5 ROM 14 Audio CD connector 6 Optional USB ports 15 Audio in connector 7 Floppy disk drive connector 16 PCI sockets three slots 8 SiS950 chipset 17 PS 2 keyboard and mouse port 9 Wake on LAN connector ...

Страница 17: ... has three lock keys which you can toggle on and off to switch between two functions Lock Key Description Caps Lock When activated all alphabetic characters typed appear in uppercase same function as pressing Shift letter Num Lock When activated the keypad is set to numeric mode i e the keys will function as a calculator complete with arithmetic operators such as x and Scroll Lock When activated t...

Страница 18: ...th this key perform special functions such as Windows Tab Activate the next Taskbar button Windows E Explores My Computer Windows F Finds a Document Windows M Minimizes All Shift Windows M Undoes Minimize All Windows R Displays the Run dialog box Application key Opens the application s context menu same function as clicking the right button of the mouse ...

Страница 19: ...em without setting any jumper BIOS Item Specification BIOS code programmer Acer BIOS version AcerPower Sx V4 0 R01 A4 AcerPower Sc R07 B3 BIOS ROM type Bulk mode flash ROM BIOS ROM size AcerPower Sx 256Kbyte AcerPower Sc 4MB BIOS ROM package 32 pin DIP package Support protocol PCI 2 2 APM1 2 DMI 2 00 1 E IDE ACPI 1 0 ESCD 1 03 ANSI ATA 3 0 PnP 1a Bootable CD ROM 1 0 ATAPI Boot from CD ROM feature ...

Страница 20: ... BIOS Setup Utility Press in BIOS Setup Utility main menu screen the Advanced Options menu then appears The items on the Advanced Options menu are Memory Cache Options PnP PCI Options Chips Options BIOS Hotkey List Hotkey Function Description ...

Страница 21: ... memory voltage 3 3 V Support memory module package 168 pin DIMM Support to parity check feature Yes Support to Error Correction Code ECC feature Yes Memory module combinations You can install memory modules in any combination as long as they match the above specifications Memory Combinations DIMM 1 DIMM 2 Total 32M None 32M 64M None 64M 128M None 128M 256M None 256M 512M None 512M None 32M 32M No...

Страница 22: ...cheme Fixed in write back Video Memory Item Specification Memory size 8 MB or above Memory type SDRAM Synchronous Dynamic RAM Memory configuration 1M 16 2 Fixed on board or upgradeable Fixed on board by BIOS setting Memory speed 66 100 133 MHz Memory voltage 3 3V Memory package 54 pin FPGA Video Interface Item Specification Video controller SiS630 Video controller resident bus AGP bus Video interf...

Страница 23: ... operation High performance audio accelerator and AC 97 98 support Full native DOS games compatibility Virtual FM enhances audio experience through real time FM to Wavetable conversion MPU 401 UART mode interface for wavetable synthesizers and MIDI devices Integrated dual game port Meets AC 97 98 and WHQL specifications Music synthesizer Yes internal FM synthesizer Sampling rate 48 KHz max MPU 401...

Страница 24: ...tional ECP DMA channel in BIOS Setup DMA channel 1 DMA channel 3 Optional parallel port I O address via BIOS Setup 378h 278h Optional parallel port IRQ via BIOS Setup IRQ5 IRQ7 Serial Port Item Specification Serial port controller SiS950 Serial port controller resident bus ISA bus Number of serial port 2 Serial ports location CN4 5 16550 UART support Yes Connector type 9 pin D type female connecto...

Страница 25: ...emory 0E0000 0EFFFF 64Kbytes BIOS Extension Memory Setup and Post Memory PCI Development BIOS 0F0000 0FFFFF 64Kbytes System BIOS Memory 100000 UPPER LIMIT Main Memory UPPER LIMIT 4GBytes PCI Memory PCI INTx and IDSEL Assignment Map PCI INTx PCI Devices Device IDSEL ADxx INTA ADIMM slot N INTB PCI Slot1 AD20 INTC PCI Slot2 AD22 INTD PCI Slot3 AD24 PCI Slot IRQ Routing Map PCI INTX INTA INTB INTC IN...

Страница 26: ...rinter Port 2 Serial Asynchronous Port 2 Parallel Printer Port 1 Floppy Disk Controller Secondary IDE Primary IDE Serial Asynchronous Port 1 Configuration Address Register Configuration Data Register Parallel Printer Port 1 IRQ Assignment Map IRQx System Devices Add On Card Devices IRQ0 Timer N IRQ1 Keyboard N IRQ2 Cascade Interrupt Control N IRQ3 Serial Alternate Reserved IRQ4 Serial Primary Rese...

Страница 27: ...ller SiS630 HDD controller Built in SiS630 Keyboard controller Built in SiS630 RTC Built in SiS630 Environmental Requirements Item Specifications Temperature Operating 10 35 C Non operating 20 60 C Storage package Humidity Operating 20 to 80 RH Non operating 20 to 80 RH Vibration Operating unpacked 5 16 Hz 0 015 mm 16 250 Hz 0 21 G Non operating packed 5 27 1 Hz 0 6 G 27 1 50 Hz 0 016 mm 50 500 Hz...

Страница 28: ... Supply 102W Input Frequency Frequency Variation Range 50MHz 47MHz to 53MHz 60MHz 57MHz to 63MHz Input Voltage Variation Range 100 120 VRMS 90 132 VRMS 200 240 VRMS 180 264 VRMS Input Current Measuring Range 4A 90 132 VRMS 2A 180 264 VRMS Output Requirements Regulation Current Rating 5V 5 15A 12V 5 3A 12V 10 0 3A 3 3V 4 12A 5Vaux 5 3A ...

Страница 29: ...l state by pushing external switch button keyboard and mouse for ACPI mode Suspend Mode Independent power management timer 2 120 minutes time step 10 minutes or pushing external switch button CPU goes into SMM CPU asserts STPCLK and goes into the Stop Grant State LED on the panel turns amber colour Hard disk drive goes into SLEEP mode for ATA standard interface Disable H sync and V sync signals to...

Страница 30: ...22 Chapter 1 ...

Страница 31: ...guration values into the battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM NOTE If you repeatedly receive Run Setup messages the battery may be bad In this case the system cannot retain configuration values in CMOS Before you run Setup make sure that you have saved all open files The system reboots immediately after you exit Setup System Utilities Cha...

Страница 32: ...vanced Level To view the Advanced Level menu press F8 or the Alt F4 keys simultaneously NOTE The F8 and Alt F4 keys work only when you are in the main menu This means that you can activate the advanced level and hidden information only when you are in the main menu The following screen shows the Advanced Level main menu Setup Utility System Information Product Information Disk Drives Onboard Perip...

Страница 33: ... to the next page or to return to the previous page To change a parameter setting press or until the desired setting is found Press to return to the main menu If you are already in the main menu press again to exit Setup The parameters on the screens show default values These values may not be the same as those in your system The grayed items on the screens have fixed settings and are not user con...

Страница 34: ...Specifies the current configuration of the IDE device connected to the master port of the primary IDE channel Drive type capacity IDE Primary Channel Slave Specifies the current configuration of the IDE device connected to the slave port of the primary IDE channel Drive type capacity IDE Secondary Channel Master Specifies the current configuration of the IDE device connected to the master port of ...

Страница 35: ...pe capacity in MB 2nd Bank Indicates the type of DRAM installed in the DIMM 2 socket The None setting indicates that there is no DRAM installed DIMM type capacity in MB Serial Port 1 Shows the serial port 1 address and IRQ settings Address IRQ Serial Port 2 Shows the serial port 2 address and IRQ settings Address IRQ Parallel Port Shows the parallel port address and IRQ settings Address IRQ PS 2 M...

Страница 36: ...ese information is necessary for troubleshooting maybe required when asking for technical support Product Information Product Name AcerPower Sx System S N N A Main Board ID S57M Main Board S N N A System BIOS Version V4 0 SMBIOS Version 2 3 System BIOS ID R01 A4 EN JA BIOS Release Date Jan 06 00 Product Information Product Name AcerPower Sxb System S N N A Main Board ID S57M Main Board S N N A Sys...

Страница 37: ...in board s serial number System BIOS Version Specifies the version of your BIOS utility SMBIOS version The System Management Interface SM BIOS allows you to check your system hardware components without actually opening your system Hardware checking is done via software during start up This parameter specifies the version of the SMBIOS utility installed in your system System BIOS ID Specifies the ...

Страница 38: ... 88 MB 3 5 inch IDE Primary Channel Master Allows you to configure the hard disk drive connected to the master port of IDE channel 1 IDE Primary Channel Slave Lets you configure the hard disk drive connected to the slave port of IDE channel 1 IDE Secondary Channel Master Allows you to configure the hard disk drive connected to the master port of IDE channel 2 IDE Secondary Channel Slave Lets you c...

Страница 39: ...er of cylinders and is automatically set depending on your Type parameter setting Only Device Detection Mode is set to User the item Cylinder will be available Otherwise it is non configurable Head Specifies your hard disk s number of heads and is automatically set depending on your Type parameter setting Only Device Detection Mode is set to User the item Head will be available Otherwise it is non...

Страница 40: ... works only under DOS Windows 3 x Windows 95 98 Windows NT and Novell NetWare Enabled or Disabled Advanced PIO Mode When set to Auto the BIOS utility automatically detects if the installed hard disk supports the function it allows for faster data recovery and read write timing that reduces hard disk activity time This results in better hard disk performance Auto Mode 0 1 2 3 or 4 DMA Transfer Mode...

Страница 41: ...Base Address IRQ Serial Port 2 Enabled Base Address 3F8h IRQ 4 Parallel Port Enabled Base Address 378h IRQ 7 Operation Mode EPP ECP DMA Channel Floppy Disk Controller Enabled IDE Controller Both PS 2 Mouse Controller Enabled USB Host Controller Enabled USB Legacy Mode Disabled Onboard Audio Chip Enabled Game Port Address 201 MIDI Port Address 330 MIDI Port IRQ 5 Onboard Modem Chip Disabled Onboard...

Страница 42: ...ed 3F8h 3E8h 2E8h IRQ Lets you assign an interrupt for each serial port This parameter is configurable only if the Serial Port parameter is enabled 4 or 11 Parallel Port Lets you enable or disable the parallel port Enabled or Disabled Base Address Lets you set a logical base address for the parallel port This parameter is configurable only if the Parallel Port parameter is enabled 378h 278h IRQ Le...

Страница 43: ...u enable or disable the onboard PS 2 mouse controller Enabled or Disabled USB Host Controller Lets you enable or disable the onboard USB host controller Enabled or Disabled USB Legacy Mode Lets you activate or deactivate the USB keyboard connected to your system When activated the USB keyboard functions in a DOS environment Enabled or Disabled Onboard Audio Chip Lets you enable or disable the onbo...

Страница 44: ...ending on your setting 1 to 15 minutes or Off System Sleep Timer Automatically puts the system to power saving mode after a specified period of inactivity Any keyboard or mouse action or any activity detected from the IRQ channels resumes system operation 2 5 10 15 20 30 40 50 120 minutes or Off Sleep Mode Lets you specify the power saving mode that the system will enter after a specified period o...

Страница 45: ...tem from Sleep mode once any fax modem activity is detected Enabled or Disabled PCI Power Management Allows the system to be awaken by the PME function Enabled or Disabled Restart on AC Power Failure Enabled or Disabled Parameter Description Options ...

Страница 46: ...e screen displays the operating system prompt as in DOS or logo as in Windows If any error occurs while booting the system automatically switches to the text mode You may also switch to the text mode while booting by pressing F9 after you hear a beep that indicates the activation of the keyboard Enabled or Disabled Num Lock After Boot Allows you to activate or deactivate the Num Lock function upon...

Страница 47: ...ound in this menu Parameter Description Options Date Lets you set the date following the weekday month day year format Weekday Sun Mon Tue Wed Thu Fri Sat Month Jan Feb Dec Day 1 to 31 Year 1980 to 2099 Time Lets you set the time following the hour minute second format Hour 0 to 23 Minute 0 to 59 Second 0 to 59 Date and Time Date Mon Jan 03 2000 Time HH MM SS ...

Страница 48: ...er Password Secures your system against unauthorized use Once you set this password you have to type it whenever you boot the system Disk Drive Controller Allows you to protect your system s floppy drive and hard disk data from being modified possible under DOS mode only Floppy Drive Protects your floppy drive data from being modified Normal Write Protect All Sectors Write Protect Boot Sectors Har...

Страница 49: ...highlight the Set or Change Password option 6 Press Esc to return to the System Security screen 7 Press Esc to return to the Main menu 8 Press Esc to exit the BIOS utility A dialog box appears asking if you want to save the CMOS data 9 Select Yes to save the changes and reboot the system 10 After rebooting turn off the system then open the housing If you have set a Supervisor password the next tim...

Страница 50: ...the CMOS data 8 Select Yes to save the changes To remove the password simply select the Supervisor Password parameter for Supervisor password or the User Password parameter a Supervisor Password must be set first before you can change the User password from the System Security menu and set it to None Bypassing the Password If you forgot your password you can bypass the password security feature th...

Страница 51: ...s parameters CAUTION Do not change any settings in the Advanced Options menu if you are not a qualified technician to avoid damaging the system Memory Cache Options Selecting Memory Cache Options from the Advanced Options menu displays the following screen This menu lets you configure the system memory Advanced Options Memory Cache Options PnP PCI Options Memory Cache Options Level 1 Cache Enabled...

Страница 52: ... e the processor memory Enabled or Disabled Level 2 Cache Lets you enable or disable the secondary cache memory Enabled or Disabled Memory at 15MB 16MB Reserved for To prevent memory address conflicts between the system and expansion boards reserve this memory range for the use of either the system or an expansion board Some VGA cards have required settings for this feature Check your VGA card man...

Страница 53: ...if you installed more than one VGA card in the system allowing the control palette register CPR to manage and update the VGA RAM DAC Digital Analog Converter a color data storage of each VGA card installed in the system The snooping process lets the CPR send a signal to all the VGA cards so that they can update their individual RAM DACs The signal goes through the cards continuously until all RAM ...

Страница 54: ...RQ conflict when installing non PnP and PnP PCI cards This clears all resource assignments and allows BIOS to reassign resources to all installed PnP devices the next time the system boots Yes or No After clearing the resource data it is recommended that you reset the parameter to its default i e No Parameter Description Options Advanced Options Memory Cache Options PnP PCI Options Chipset Setting...

Страница 55: ...r Description Options Spread Spectrum In order to force EMI pass this function allows frequency to modulate in an acceptable range Enabled or Disabled Memory Stable Register This function enables memory run in stable status Enabled or Disabled RIMM TRDLY value This field defines the minimum round trip propagation time of the RAMbus channel in unit of Rambus clocks 0 1 2 3 4 or Auto ICH Audio Contr...

Страница 56: ...ys the following dialog box Choosing Yes discards all the changes that you have made and reverts the parameters to their previously saved settings Choosing No returns you to the main menu BIOS retains all changes that you have made Abort Settings Change Do you really want to abort settings change Yes No ...

Страница 57: ...ect No to return to the main menu If you have made changes in the parameter settings you will be asked if you want to keep the changes made to the BIOS Select Yes to save your changes before you exit Setup Select No to discard all changes and exit Setup Exit Setup Settings have been changed Do you want to save CMOS settings Yes No ...

Страница 58: ...50 Chapter 2 ...

Страница 59: ...st grounding strap and conductive mat for preventing electrostatic discharge Flat bladed screwdriver Phillips screwdriver Hexagonal screwdriver Plastic stick NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatches when putting back the components Machine Disassembly and Replacement Chapter 3 ...

Страница 60: ... clips on both sides of the socket outward to release the DIMM 2 Gently pull the DIMM out of the socket NOTE The system automatically detects the amount of memory installed Run Setup to view the new value for total system memory and make a note of it ...

Страница 61: ...Chapter 3 53 Removing the CPU Fan sink and CPU Board 1 Detach the fan sink and fan from the CPU 2 Pull up the socket lever ...

Страница 62: ...54 Chapter 3 3 Remove the CPU ...

Страница 63: ...r connecting or removing any peripheral device 1 Place the system unit on a flat steady surface 2 Remove the four screws from the rear panel Set the screws aside You will need them when replacing the housing cover 3 Push the housing cover slightly backward 4 Pull the housing cover upward and remove it from the chassis ...

Страница 64: ...oving an Expansion Board 1 Remove the screw on the bracket of an expansion board Set the screw aside You will need it when replacing the expansion board 2 Gently pull out the board to remove it from the expansion slot ...

Страница 65: ...Chapter 3 57 Removing a 3 5 inch Drive Follow these steps to install a 3 5 inch diskette drive or a hard disk drive 1 Disconnect the disk drive cables and the power cable ...

Страница 66: ...d NOTE A metal drive cover should be pulled out before you install a new drive into an empty 3 5 inch bay This cover should be removed if a 3 5 inch drive is installed The function of the cover is to prevent EMI effects 3 Remove the screws along the sides of the drive frame and carefully pull out the 3 5 inch disk drive ...

Страница 67: ...ch Drive To remove a 5 25 inch diskette drive or a CD ROM drive 1 Disconnect the diskette drive cable and the power cable 2 Remove the screws on the sides and gently pull out the diskette drive or CD ROM to remove it from the housing ...

Страница 68: ...60 Chapter 3 Removing the Main board 1 Lay the housing on its side with the open area facing upward 2 Remove all the necessary screws and carefully pull out the main board ...

Страница 69: ...Chapter 3 61 Removing a Daughterboard 1 Remove the two screws from the daughterboard 2 Pull up the daughterboard ...

Страница 70: ...62 Chapter 3 ...

Страница 71: ...apter provides troubleshooting information for AcerPower Sx model Power On Self Test POST Index of Error Messages Index of Error Codes and Error Beeps Index of Error Symptoms Undetermined Problems Chapter 4 Troubleshooting ...

Страница 72: ...r even halts the system if the error is fatal The main components on the main board that must be diagnosed and or initialized by POST to ensure system functionality are as follows Microprocessor with built in numeric co processor and cache memory subsystem Direct Memory Access DMA controller Interrupt system Three programmable timers ROM subsystem RAM subsystem RTC RAM subsystem and real time cloc...

Страница 73: ...and initialization 18H Memory refresh test refresh occurrence verification IRQ0 1CH 1 Verifies CMOS shutdown byte battery and check sum NOTE Several parts of the POST routine require the system to be in protected mode When returning to real mode from protected mode the processor is reset therefore POST is re entered In order to prevent re initialization of the system POST reads the shutdown code s...

Страница 74: ...USB Function 60H 1 Initializes SRAM cache capacity 2 Enables the cache function 70H Initializes parallel port s 74H Initializes parallel port s 78H Reset math coprocessor 7CH Check and initialize pointing device 80H Set security status 82H Prepare entering SETUP for user pressing CTRL ALT DEL 84H Keyboard device initialization 6CH 1 Tests and initializes FDD 2 The FDD LED should flash once and its...

Страница 75: ...pter 4 67 ACH 1 Enables NMI 2 Checks parity if set 3 Clear screen B0H 1 Checks power on password 2 Displays configuration mode table 3 Clear memory buffer used for POST B1H Bootint Check Point Description ...

Страница 76: ...ime Clock Error CMOS Battery Bad CMOS Checksum Error 1 Enter BIOS Setup and load the default settings 2 RTC Battery 3 System Board Equipment Configuration Error 1 Ensure the system configuration set in BIOS Setup is correct 2 Enter BIOS Setup and load the default settings 3 RTC battery 4 System board System Management Memory Bad Memory Error at MMMM SSSS OOOOh 1 Insert the memory modules in the DI...

Страница 77: ...S Setup and set the Reset Resource Assignments of the PnP PCI Options to Yes then reboot the system 3 Remove all adapter cards that are NOT factory installed then reboot the system PS 2 Pointing Device Interface Error PS 2 Pointing Device Error 1 Re connect PS 2 keyboard and mouse 2 Enter BIOS Setup and load the default settings 3 PS 2 mouse 4 PS 2 keyboard 5 System board DMI Table Was Destroyed 1...

Страница 78: ...oot the system 2 Memory module 3 System board System works but fails to enter power saving mode when the Power Management Mode is set to Enabled and power saving timer set in BIOS has elapsed 1 Enter BIOS Setup and load default settings In Windows 98 check settings in Power Management Property of Control Panel 2 Reload software from Recovery CD System hangs before system boot 1 See Index of Sympto...

Страница 79: ...rror 1 Enter BIOS Setup and Load default settings 2 Hard disk drive Hard disk drive LED fails to light but system operates normally 1 With the system power on measure the voltage of hard disk LED connector 2 Hard drive LED cable CD DVD ROM Drive NOTE Ensure CD DVD ROM drive is configured correctly in BIOS Setup cable jumper are set correctly and its laser beam is clean before diagnosing any CD DVD...

Страница 80: ...r modem and set to receive messages and or fax Data fax modem software program invokes but cannot receive send data fax 1 Ensure the modem card is installed properly Fax voice modem software program invokes but has no sound output Data files are received normally voice from modem cannot be produced but system sound feature works normally 1 Ensure the modem voice in cable from modem adapter card to...

Страница 81: ...g power switch does not turn off system Only unplugging the power cord from electrical outlet can turn off the system 1 Ensure the Power Switch 4 sec in BIOS Setup of Power Management is not set to Suspend 2 Power switch cable assembly Pressing power switch does not turn on the system 1 Ensure the power override switch situated at the back of the machine just above the connector for the power cabl...

Страница 82: ...re 2 2 2 1 Base 128K memory test failure The first 128KB of base memory r w test failure 2 2 1 2 Flash ROM BIOS failure The BIOS code in flash ROM is corrupted Beep Code Warning Message Description 2 1 1 VGA Video buffer error 1 1 Com Port Boot Console does not exist and message displayed to terminal Beep Code Warning Message Description 2 2 1 1 1 No Memory or EDO DIMM 2 2 100 MHz DIMM SPD rev bef...

Страница 83: ...eps list The successful beep defined as TWO long beeps ONE short beep then ONE long beep and success code is 00h Error Description Error code Error Beeps BIOS File Size Mismatch F1h 1 long 1 short beeps BIOS File Reading Error F2h 1 long 1 short beeps Model ID MIsmatch F3h 3 short beeps Flash Memory Erase Error E1h 2 long 1 short beeps Flash Memory Programming Error include failure on comparison E...

Страница 84: ...u have isolated the problem FRU 4 Load default settings in setup 5 Check all system board jumper positions and switch settings 6 Check all adapter card jumper positions 7 Check all device jumper positions 8 Check all cables and connectors for proper installation 9 If the jumpers switches and voltage settings are correct remove or disconnect the following one at a time 10 Non Acer devices External ...

Страница 85: ...nectors on the main board NOTE SW1 and JP11 are only available in 99129 1M PCB NOTE AcerPower Sx and AcerPower Sxb were using the same mainboard with different part number because the BIOS used by both models were also different AcerPower Sxb 91 39J10 008 AcerPower Sx 53 39J01 071 Jumper and Connector Information Chapter 5 ...

Страница 86: ...modem CN18 WAKE ON LAN CN19 36 pin USB AUDIO connector CN20 RF connector CN21 Slim CD ROM connector JP1 1 2 Disable on board codec 2 3 Enable on board codec JP2 PWR LED JP3 1 2 4 5 4M flash ROM 2 3 5 6 2M flash ROM JP4 Reset JP5 Intrusion JP6 LAN LED JP7 PWR switch JP11 1 2 Clear CMOS 2 3 NOP no operation SW1 ON OFF NOTE Set this to ON when CPU is packaged by FCPGA hence it can avoid system resour...

Страница 87: ...Chapter 5 79 AcerPower Sc Jumpers and Connectors Refer to the following figure for the location of the jumpers and connectors on the main board NOTE PCB No 99129 2 ...

Страница 88: ...LED connector CN16 Fax voice modem connector CN18 Wake on LAN connector CN22 Optional USB ports CN23 Audio in connector JP1 1 2 Disable on board codec 2 3 Enable on board codec JP2 Power LED connector JP3 1 2 and 4 5 4M flash ROM 2 3 and 5 6 2M flash ROM JP6 LAN LED connector JP7 Power switch connector SW1 ON OFF NOTE Set this to ON when CPU is packaged by FCPGA hence it can avoid system resource ...

Страница 89: ...e is made it will not be noted in the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts you sh...

Страница 90: ...82 Chapter 6 ...

Страница 91: ...B Socket 370 Coppermine Intel Coppermine 533EBMHz 133MHz FSB 256K 01 COPRM 53A NS CPU 750MHz 100MHz FSB Coppermine Intel Coppermine 750MHz 100MHz FSB 256K 01 COPRM 75A NS CPU 700MHz 100MHz FSB Socket 370 Coppermine Intel Coppermine 700MHz 100MHz FSB 256K 01 COPRM 70B NS CPU 650MHz 100MHz FSB Socket 370 Coppermine Intel Coppermine 650MHz 100MHz FSB 256K 01 COPRM 65B NS CPU 600EMHz 100MHz FSB Socket...

Страница 92: ...s 72 64830 L02 NS DIMM 128MB 8M 8 PC 133 Siemens DIMM 128MB HYS64V16220GU 7 5 B Siemens 72 64162 L03 Monitor NS Monitor 15 for AAC ACLA 110V 1555 121 API Comel 91 71602 301 NS Monitor 15 for ACI AEB ACLA 110V 220V 1555 410 API Comel 91 71602 302 NS Monitor 15 for ACI ACLA 110V 220V 1555 610 API Comel 91 71602 303 NS Monitor 15 for ACI 110V 220V 1555 510 API Comel 91 71602 304 NS Monitor 15 for STK...

Страница 93: ...3 5 LCT 13 0GB LCT8 EJ Series Quantum HDD 13GB Quantum 13AT LA13A 56 02A84 041 NS 3 5 10GB Titan Series Maxtor HDD 10GB Maxtor 91021U2 56 02A72 071 NS 3 5 15GB Titan Series Maxtor HDD 15GB Maxtor 91531U3 56 02B61 011 NS 3 5 20GB Titan Series Maxtor HDD 20GB Maxtor 2041U4 56 02B34 041 CD ROM drive NS CD ROM 40X API CD ROM 40X API 640A 247 Acer color 56 10212 021 NS CD ROM 40X AO Flash ROM CD ROM 40...

Страница 94: ...AIN BD S57M 55 39J01 01A Boards NS Modem board WS 5614PMMU MODEM 33 6 B GVCSF1136HV 11R 16 54 09242 241 NS Modem board 1456VQH20E MODEM D F 56K ASKEY 1456VQH20E 54 09551 051 NS Modem board T62M154 00 MODEM 56K D F AMBIT MRT62M154 54 09011 281 NS Modem board ANI RA05P MODEM S W 90 56 NETX AMI RA05P 54 09301 001 NOTE Models with Part No 55 39J01 M03 can support 10 100M LAN Embedded in SiS630 chipset...

Страница 95: ...0 104 Power Supply NS Power Supply 145W 5Vsb 3A API SPS 145W API API 9502 071 56 04145 551 NS Power Supply 145W 5Vsb 3A Delta SPS 145W DELTA DPS 145PB 82A 56 04145 1Q1 NS Power Supply 145W 5Vsb 3A High Power SPS 145W HI PWR SI X145M3 V B1 56 04145 4U1 Case Cover Bracket Assembly NS Lower Case H61 ASSY L CASE H61 60 92210 003 4 Upper Case H61 CASE UP SECC 002 H61 30 92204 021 5 HDD EMI bracket CVR ...

Страница 96: ...60 92206 111 14 Add On board port BRKT BKT PORT SECC H51 33 94600 001 Screws 13 Add on board port BRKT SPS Case M B screws SCRW MACH PAN W SPG 6 32 5 16 86 1B526 7R9 16 Back case screws SCRW MACH FLAT M3 0 5P 8L NI 86 5A524 8R0 NS HDD screws SCRW MACH BDG 6 32 3 16 NI 86 4A5A6 012 NS FDD CDR DVD screws SCRW PAN W FLT SPG M3 6L NI 86 1H524 6R0 NS HEX screws SCREW HEX I 4 40 O 4 40 L5 5 NI 34 00015 ...

Страница 97: ... HOLDER WIRI NYLON66 IDC DT 42 02801 011 NS plate name for I O port PLT NAME IO PORT for H61 40 92201 341 NS Mainboard Rubber Foot Rubber Foot T 6 8 IDB3 47 91012 001 18 Bracket port spring PLT SLOT B CU H40 31 93401 001 NS Switch LED cable kit ASSY SWITCH LED CABLE PACK H61 6K 92201 001 Keyboard NS Keyboard 104 key US 52VL API KB 104 Key US 6511 V41 L 99 P0481 L41 NS Keyboard US 104 key 62C API K...

Страница 98: ...Mouse wheel MOUSE WHEEL LOGITECH S48A S61 90 35G26 001 NS Mouse 2 button MUSXJ MOUSE 2 BUTTON PRIMAX MUSXJ 90 00026 067 NS Mouse wheel MOUSE WHEEL PRIMAX MOSXK D002 90 00026 070 Speaker NS Speaker USB Midiland SPK USB PWR MIDILAND A 1 V66M 90 38A12 003 Picture No Partname Description Part No ...

Страница 99: ...pset based PC system 4 Model No AP Sx Acer Power Sx S57M H61 5 Product Name Acer Power Sx The AcerPower Sc Model No Define 1 Trade Mark 2 Brand Name Acer 3 Description SiS 630ET chipset based PC system 4 Model No AP Sc S57M 2 H61 5 Product Name Acer Power Sc Model Definition and Configuration Appendix A ...

Страница 100: ...92 Appendix A ...

Страница 101: ...0 Windows NT 4 0 IBM OS 2 4 0 Netware 3 12 4 11 5 0 and UNIX Linux environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the AcerPower Sx Compatibility Test Report released by the Acer Desktop System Testing Department Test Compatible Components Appendix B ...

Страница 102: ...ster 8 6 GB 13 0 GB 17 2 GB 20 GB EIDE Channel 1 Slave 4 3 GB 8 4 GB 8 6 GB 15 GB EIDE Channel 2 Master API 40X CD ROM 640A 247 AO 40X CD ROM CD 940E Hitachi 6x 32x GD3000 BV Hitachi 8x 40x GD5000 BVAC EIDE Channel 2 Slave Hitachi 6X DVD Mouse Logitech S42 2 button Logitech S48 wheel Primax MUSXJ 2 button Primax wheel Monitor API 1555 API MPRII 77C Jean JD177H7M API 1555 Keyboard API 52VL 6511 V41...

Страница 103: ...i 6x 32x GD3000 BV Hitachi 8x 40x GD5000 BVAC EIDE Channel 2 Slave Hitachi 6X DVD VGA Card ATI Xpert play 98 3D Rage Pro Diamond Viper V330 RIVA 128 Mouse Logitech S42 2 button Logitech S48 wheel Primax MUSXJ 2 button Primax wheel Monitor API 1555 Jean JD177H7M API 1555 Keyboard API 52VL 6511 V41 L API 62C 6511 CX41 API 52VL 6511 V41 L API 62C 6511 CX41 Joystick GamePad SideWinder Precision Pro Mi...

Страница 104: ... V330 RIVA 128 Sound MPEG Adapter SiS630 Crystal 4297 onboard Fax Modem Adapter Askey Conexant for US 1456VQH75A Askey Conexant for EMEA 1456VQH75A Acer Netxus Conexant for US AMI RA06P D Askey Pc tel for US V1456VQH20B Askey Pc tel for EMEA V1456VQH20B Item Specifications ...

Страница 105: ...128 MB 256 MB Cache 128 KB 256 KB Floppy Disk Drive Mitsumi D353M3 Panasonic EIDE Channel 1 Master 17 2 GB U8 Series 20 GB Titan EIDE Channel 1 Slave 4 3 GB U8 Series 8 4 GB LCT8 EJ Series EIDE Channel 2 Master API 40X CD ROM AO 40X CD ROM Mouse Logitech S42 Primax MUSXJ Monitor API 1555 Jean JD177h7m Keyboard API 52VL API 62C ...

Страница 106: ...el 1 Master 17 2 GB U8 Series 20 GB Titan EIDE Channel 1 Slave 4 3 GB U8 Series 8 4 GB LCT8 EJ Series EIDE Channel 2 Master API 40X CD ROM AO 40X CD ROM Mouse Logitech S42 Primax MUSXJ Monitor API 1555 Jean JD177h7m Keyboard API 52VL API 62C Fax Modem Card Askey Conexant Acer Netxus AMI RA06P D Askey Pc tel Acer Netxus AMI RA06P D Adapters Sound Adapter SiS630 Crystal CS4297A onboard Display Adapt...

Страница 107: ...fications Processor Coppermine 600EB MHz Memory 256 MB Cache 256 KB Floppy Disk Drive Panasonic 3mode EIDE Channel 1 Master Seagate 20 GB Titan Series EIDE Channel 2 Slave Aopen 40X CD ROM Mouse Acer Primax 2 button PS 2 Monitor API 1555 Keyboard API 6511 V41 L ...

Страница 108: ...rmine 650 MHz Coppermine 677 MHz Memory 64 MB 96 MB 128 MB 256 MB Cache 128 KB 256 KB Floppy Disk Drive Mitsumi Panasonic EIDE Channel 1 Master 4 3 GB 8 4 GB 10 GB 13 GB EIDE Channel 2 Master AO CD 940E API 640A 247 Hitachi GD5000 AO 40X Monitor API 1555 AcerView 77C Jean JD177H7M Keyboard API 52P Adapter SCSI Adapter AHA 2940UW ...

Страница 109: ...at Linux Item Specifications Processor Celeron 533 MHz Coppermine 667 MHz Memory 128 MB Cache 128 KB 256 KB Floppy Disk Drive Mitsumi D353M3 Panasonic 3mode EIDE Channel 1 Master 13 GB 20 GB EIDE Channel 2 Master AO CD 940E API 640A 247 Mouse Logitech S42 Primax MUSXJ 002 Monitor Acer 1555 AcerView 1777 Keyboard API 52VL API 62C ...

Страница 110: ...102 Appendix B ...

Страница 111: ...tebook Desktop and Server models including Service guides User s manuals Training materials Main manuals Bios updates Software utilities Spare parts lists Chips TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed information on Acer s International T...

Страница 112: ...104 Appendix C ...

Страница 113: ... fast boot 38 Language Type 38 memory test 38 Num Lock after boot 38 silent boot 38 C Cache Memory 14 scheme 14 size 14 speed 14 type 14 voltage 14 CD ROM connector 78 Chipset Settings 46 Delay Transaction 47 ICH Audio Controller 47 ICH Modem Controller 47 Memory Stable Register 47 RIMM TRDLY value 47 Spread Spectrum 47 System Utilities 46 Chipsets 19 CMOS Setup 23 Compatibility Test 93 Connector ...

Страница 114: ...ode 32 cylinder 31 Device Detection Mode 31 Device Type 31 DMA transfer mode 32 Hard disk 32 bit access 32 Hard disk block mode 32 Hard Disk LBA Mode 31 head 31 sector 31 Size 31 IDE Interface 15 IDE Primary Secondary Channel Master Slave 31 IDE1 connector 78 IDE2 connector 78 IDSEL 17 Interface audio 15 Floppy disk drive 16 IDE 15 Video 14 Intrusion jumper 78 80 IRQ Assignment Map 18 J Jumper and...

Страница 115: ...nging 42 removing 42 setting 41 PCI INTx 17 PCI Slot IRQ 17 PnP PCI Options Graphics Aperture Size 45 IRQ Sharing 45 PCI IRQ Setting 45 Plug and Play OS 46 Reset Resource Assignments 46 VGA Palette Snoop 45 ports left panel 5 POST 64 Post Check Points 65 POST Error Messages List 64 Power LED jumper 78 Power Management 21 36 IDE hard disk timer 36 modem ring indicator 37 modes 36 PCI Power Manageme...

Страница 116: ... disk drive 40 hard disk drive 40 Processor Serial Number 40 Supervisor password 40 User password 40 System Specifications 1 design 2 3 Features 2 System Utilities 23 Abort Settings Change 48 Advanced Options 43 Boot Options 38 Date 39 Disk Drives 30 Exiting Setup 49 Load Default Settings 47 Memory Cache Options 43 Onboard Peripherals 33 PnP PCI Options 45 Power Management 36 Product Information 2...

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