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Frequently asked questions - 93

Troubleshooting

This chapter shows you how to deal with common system
problems.
Read it before calling a technician if a problem occurs.
Solutions to more serious problems require opening up the
computer. Do not attempt to open the computer yourself;
contact your dealer or authorized service center for
assistance.

Troubleshooting tips

This computer incorporates an advanced design that
delivers onscreen error message reports to help you solve
problems.
If the system reports an error message or an error
symptom occurs, see "Error messages" below. If the
problem cannot be resolved, contact your dealer.

Error messages

If you receive an error message, note the message and take
the corrective action. The following table lists the error
messages in alphabetical order together with the
recommended course of action.

Error messages

Corrective action

CMOS battery
bad

Contact your dealer or an authorized
service center.

CMOS checksum
error

Contact your dealer or an authorized
service center.

Disk boot failure

Insert a system (bootable) disk, then
press

Enter

to reboot.

Equipment
configuration
error

Press

F2

(during POST) to enter the

BIOS utility, then press

Exit

in the BIOS

utility to reboot.

Hard disk 0 error

Contact your dealer or an authorized
service center.

Frequently asked questions

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Содержание PH16-71-97KT

Страница 1: ...nike potro a ke elektronike i IT ure aja kod trgovinskih lanaca i internet prodavnica u Srbiji Na a stranica vam omogu ava da istra ite najnovije informacije detaljne karakteristike i konkurentne cene...

Страница 2: ...USER S MANUAL...

Страница 3: ...roprietary information that is protected by copyright laws The information contained in this manual is subject to change without notice Some features described in this manual may not be supported depe...

Страница 4: ...le 45 Built in network feature 45 Connecting to a cellular network 45 PredatorSense 46 The PredatorSense main screen 46 PredatorSense and Acer TrueHarmonyTM settings 47 WASD Settings 48 Boot logo cust...

Страница 5: ...hints for using Windows 10 87 How do I get to Start 87 How do I turn off my computer 87 How do I unlock my computer 87 How do I set the alarm 89 Where are my apps 90 What is a Microsoft ID account 91...

Страница 6: ...or your computer and your health Where to find the power button ports and connectors Tips and tricks for using the touchpad and keyboard How to create recovery backups Guidelines for connecting to a n...

Страница 7: ...tains detailed information on such subjects as system utilities data recovery expansion options and troubleshooting Once you have connected to the internet you can download updates for your computer f...

Страница 8: ...he Windows Start button select Power Sleep Right click the Windows Start button Shut down or sign out Sleep Taking care of your computer Your computer will serve you well if you take care of it Only u...

Страница 9: ...ects on top of it Route the power cord and any cables away from where people walk When unplugging the power cord do not pull on the cord itself but pull on the plug The total ampere ratings of the equ...

Страница 10: ...F Charging in abnormally high or abnormally low temperatures can cause battery deformation or damage The charging port must be clean and free from debris and should only be used with Acer charging eq...

Страница 11: ...ook uses a Lithium based battery Do not use it in a humid wet or corrosive environment Do not put store or leave your product in or near a heat source in a high temperature location in strong direct s...

Страница 12: ...ery This might happen for example when you carry a spare battery in your pocket or purse Short circuiting the terminals may damage the battery or the connecting object The capacity and lifetime of the...

Страница 13: ...al battery Do not attempt to replace a built in rechargeable battery battery replacement must be done by an Acer authorized repair facility Recharge the battery by following the instruction included i...

Страница 14: ...s show you around your new Predator computer Screen view Icon Item Description 1 Microphones Internal digital microphones for sound recording 2 Webcam Web camera for video communication A light next t...

Страница 15: ...r computer See Using the keyboard on page 21 3 Touchpad Touch sensitive pointing device 4 Click buttons left and right The left and right buttons function like the left and right mouse buttons 5 Preda...

Страница 16: ...hows blue when in AC mode Power indicator Indicates the computer s power status 8 Power button Turns the computer on and off Icon Item Description 1 Ventilation and cooling fan Allows the computer to...

Страница 17: ...e with USB 3 2 Gen 2 and earlier devices For optimal performance use USB 3 2 Gen 2 certified devices Defined by the USB 3 2 Gen 2 specification SuperSpeed USB Right view 4 HDMI 2 1 port Supports high...

Страница 18: ...USB 3 2 Gen 2 specification SuperSpeed USB 3 USB ports with power off charging Connect to USB devices 4 Ethernet RJ 45 port Connects to an Ethernet 10 100 1000Mbps 2 5Gbps based network Pull the lip d...

Страница 19: ...to the power connector You will feel a click indicating it is connected Then check the light of battery indicator shows amber while charging Please always plugs in the AC adaptor while operating in h...

Страница 20: ...bwoofer Delivers enhanced bass audio 3 Battery reset pinhole Simulates removing and reinstalling the battery Insert a paperclip into the hole and press for four seconds 4 SIM SIM card slot only for 5G...

Страница 21: ...rage and memory compartment Houses the computer s main storage and memory You may upgrade your computer s main storage and memory To reduce compatibility risk Acer recommends asking an approved servic...

Страница 22: ...ppercase Num Lock When Num Lock is on the keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data...

Страница 23: ...ard backlight Fn F11 Microphone toggle Turns the microphones on and off Fn F12 Scr Lk Scroll Lock Turns Scroll Lock on or off Fn Del Ins Insert Turns Insert on or off Fn Home Play Pause Plays or pause...

Страница 24: ...ard has two keys that perform Windows specific functions Key Description Windows key Pressed alone it returns to the Start screen or to return to the last open app Application key This key has the sam...

Страница 25: ...are using Touchpad gestures Single finger slide Slide a finger across the touchpad to move the cursor Single finger press or tap Press the touchpad down or lightly tap the touchpad with your finger t...

Страница 26: ...ow or swipe downwards to exit Task View Swipe down to minimize all open windows and show Desktop swipe upwards to restore the minimized windows Swipe left or right to switch between open windows Four...

Страница 27: ...l requirements please do the following 1 In the icon tray in the lower right hand corner of the screen select the Notifications icon to open the Notifications pane 2 Select All settings 3 Select Devic...

Страница 28: ...Using the Precision Touchpad 27 a mouse Or you can adjust the touchpad sensitivity to suit your needs Scroll down to see more settings...

Страница 29: ...s data or create a factory default backup If you cannot access Acer Care Center click Settings in the Start menu select Update Security and then click Recovery Creating a file history backup Recovery...

Страница 30: ...ive from the drop down list 4 Click More options to select back up options which best fit your needs such as schedule the backup interval how long you want to keep those backups default is Forever whi...

Страница 31: ...easily back up your operating system installed apps and data 1 Type Recovery Drive in the search box and then open it 2 Make sure Back up system files to the recovery drive is selected and click Next...

Страница 32: ...he PC to detect the USB drive then click Next 4 Everything on the drive will be deleted Click Create to continue 5 You will be shown the backup progress on the screen 6 Follow the process until it com...

Страница 33: ...ress on the screen Restoring your computer Recovery Management allows you to quickly and easily restore your computer back to its default status You can choose to keep your files or remove them before...

Страница 34: ...Recovery 33 2 Select the Restore tab and click Get started to open the Recovery window 3 Click Get started to Choose an option Select Keep my files to refresh your PC and reinstall your operating...

Страница 35: ...you have apps installed on your PC they will be removed If you d like not to restore apps and setting that came with your PC go to Change settings and turn off the option to not restore preinstalled a...

Страница 36: ...eset progress on the screen The screen will turn off during the reset process 6 The screen will turn back on when it is installing Windows Your PC will restart several times during the reset process 7...

Страница 37: ...36 Recovery 2 Select the Restore tab and click Get Started to open the Recovery window...

Страница 38: ...lick Get started to Choose an option Select Remove everything to reset your PC back to its factory default 4 Click Change settings to choose restore settings which best fit your needs Then click Confi...

Страница 39: ...s 8 The screen will turn back on when it is installing Windows Your PC will restart several times during the reset process 9 Follow the process until it completes 10 When your PC has completed the res...

Страница 40: ...or a separate Bluetooth dongle plugged into the computer s USB port if no internal Bluetooth adapter is available Enable Bluetooth and add a device Every new device must first be paired with your comp...

Страница 41: ...h to pair from the list of discovered devices 5 After pairing if there is a code displaying on the screen enter that code on the device to proceed the connection Note Some devices using older versions...

Страница 42: ...e Bluetooth settings by selecting the Notifications icon in the lower right hand corner of the screen to open the Notifications pane From here you can enable or disable Bluetooth or right click on Blu...

Страница 43: ...et Connecting to a wireless network Connecting to a wireless LAN A wireless LAN or WLAN is a wireless local area network which can link two or more computers without using wires Once connected to WLAN...

Страница 44: ...cess point and current internet connection through the ISP of your choice Make a note of the wireless network s name and password if necessary If you are trying to connect to a public network such as...

Страница 45: ...44 Connecting to the Internet 4 Once you select a wireless network select Connect 5 If required enter the network s password...

Страница 46: ...port on your router refer to the image below Then you ll be ready to get online Connecting to a cellular network If your computer has a SIM slot you can connect to the internet using a cellular phone...

Страница 47: ...system performance synchronize the key function settings for a specific game and launch uninstall your apps quickly The PredatorSense main screen The main screen gives you an overview of temperatures...

Страница 48: ...erdrive which boosts the screen response times in 3 milliseconds Turn keyboard backlight off automatically if no action within 30 seconds You can disable enable system boot animation sound sticky keys...

Страница 49: ...y for precise control over your character s car s speed Besides three analog curves are available for selection Linear Default Racing game FPS game Each one will give you its own preset analog curve K...

Страница 50: ...Select Typing mode then you can adjust activation point that how deep a key is pressed for it to be recognized Note MagForce Racing Key Gaming mode only supports MagForce Racing WASD keys that are ins...

Страница 51: ...se Boot logo customization Click the Notebook icon then Browse to select your preferred image to customize the boot logo Planet9 website Click the Planet9 icon and select Join Now to connect to the Pl...

Страница 52: ...nd per key RGB keyboard Create the perfect atmosphere for gaming movies videos and more Keyboard Static lighting The backlight colors of individual keys may be changed select one or more keys hold Ctr...

Страница 53: ...o see a set of animated light effects Each effect provides animation for the backlight colors which either repeats a pattern Light Bar The surrounding light bar can be turned on off and change color i...

Страница 54: ...udio Sync The light effects will follow the sound variation during playing games or listening to music Screen Sync The light effect will follow the displaying content to reflect the same visual effect...

Страница 55: ...54 PredatorSense Rear Light Static lighting The rear light bar and logo LED can be turned on off and change color individually Touchpad Select the Touchpad tab to turn on off the touchpad light...

Страница 56: ...tch instantly using the menus on the main page or in the Lighting page Select a Profile from the Lighting Profile list To add a new profile first adjust the lighting options then select New profile En...

Страница 57: ...s E learning or browsing Default Recommended for standard everyday use such as word processing office work etc Extreme For gaming CPU GPU overclocked with throttled fan speed Turbo For unleashed gamin...

Страница 58: ...and Custom If you select Custom then you will see two sliders that allow you to set CPU and GPU cooling independently Monitoring From Monitoring page click CPU GPU or System tab to check processor and...

Страница 59: ...hed automatically when the game is launched Select Add Game to create a new game setting on lower right page Click Browse to select the execution file exe of the game Then select the appropriate setti...

Страница 60: ...d the app select Add App in the lower right page Click Browse to select the execution file exe of the app and click Add to finish Then you can double click the app icon to run the application directly...

Страница 61: ...to fit your needs No Item Description 1 Low Reduction Reduces blue light emission from the LED backlit screen by 10 to 25 for basic protection 2 Medium Reduction Reduces blue light emission from the L...

Страница 62: ...Keeping your computer and data safe In this section you will find How to secure your computer Setting passwords What you need to prepare when you re traveling How to get the most out of your battery...

Страница 63: ...e key to secure the lock Some keyless models are also available Using passwords Passwords protect your computer from unauthorized access Setting these passwords creates several different levels of pro...

Страница 64: ...ess Enter When the User Password is set and the password on boot parameter is enabled a prompt appears at boot up Type the User Password and press Enter to use the computer If you enter the password i...

Страница 65: ...in the BIOS utility activate the BIOS utility then press F1 to access the Advanced Setting to select Boot from the categories listed on the left of the screen Setting passwords To set a password on bo...

Страница 66: ...rtup Your computer uses Fast startup to start quickly but also uses a small amount of power to check for signals to start These checks will slowly drain your computer s battery If you prefer to reduce...

Страница 67: ...66 Power management 4 Select Change settings that are currently unavailable 5 Scroll down and disable Turn on fast startup 6 Select Save changes...

Страница 68: ...failure Charging the battery Plug the AC adapter into the computer and connect to a mains power outlet Conditioning a new battery pack Before you use a battery pack for the first time there is a condi...

Страница 69: ...computer on constant AC power Not discharging and recharging the battery to its extremes as described above Frequent use the more you use the battery the faster it will reach the end of its effective...

Страница 70: ...to the power meter When the battery low warning appears the recommended course of action depends on your situation Important Connect the AC adapter as soon as possible after the battery low warning a...

Страница 71: ...and other external devices 6 Disconnect the Kensington Noble lock if you are using one to secure the computer Moving around When you are just moving within short distances for example from your offic...

Страница 72: ...ged you may want to bring the AC adapter with you to plug in your computer in the meeting room If the meeting room does not have an electrical outlet reduce the drain on the battery by putting the com...

Страница 73: ...with you leave the computer in the trunk of the car to avoid exposing the computer to excessive heat Changes in temperature and humidity can cause condensation Allow the computer to return to room tem...

Страница 74: ...r Prepare the computer as if you were taking it home Make sure that the battery in the computer is charged Airport security may require you to turn on your computer when carrying it into the gate area...

Страница 75: ...riate for your destination s Additional printer driver files if you plan to use another printer Proof of purchase in case you need to show it to customs officials International Travelers Warranty pass...

Страница 76: ...e with the local AC voltage Do not use converter kits sold for appliances to power the computer If you are using the modem check if the modem and connector are compatible with the telecommunications s...

Страница 77: ...In this section you will find Information on the ports and connectors fitted to your computer Ports and connectors...

Страница 78: ...single USB port Note Two USB standards are currently available on Predator computers USB 2 0 High speed USB and USB 3 2 Gen 2 SuperSpeed USB USB 2 0 ports on Predator computers have a black tongue in...

Страница 79: ...s USB Type C ports support up to USB 3 2 SuperSpeed USB 10 Gbps Other USB devices with a USB Type C connector are supported but transfer speed may be reduced and certain functions will be disabled suc...

Страница 80: ...lay with can be connected to a single Thunderbolt 4 port If an adapter is used DisplayPort or compatible devices including HDMI DVI or VGA can be used Note Thunderbolt 4 ports support transfer speeds...

Страница 81: ...olution and refresh rate should be detected automatically If necessary change the display settings used by the computer Headphones and microphone One or more 3 5 mm jacks on your computer allow you to...

Страница 82: ...compatible digital audio video source such as your computer a set top box DVD player and audio video receiver to any compatible digital audio and or video monitor such as a digital television DTV wit...

Страница 83: ...estion In this section you will find Frequently asked questions Tips for using Windows 10 Troubleshooting information How to protect yourself while online Where to find Acer service center contact inf...

Страница 84: ...r computer on again Make sure that the AC adapter is properly plugged into the computer and to the power outlet If power is being supplied to the computer check the following Do you have a USB storage...

Страница 85: ...ter the internal speakers automatically turn off The keyboard does not respond Try attaching an external keyboard to a USB port on the computer If it works contact your dealer or an authorized service...

Страница 86: ...and contains all you need to know about the ITW program A list of available authorized service centers is in this handy booklet Read this passport thoroughly Always have your ITW passport on hand espe...

Страница 87: ...upport we can reduce the amount of time a call takes and help solve your problems efficiently If there are error messages or beeps reported by your computer write them down as they appear on the scree...

Страница 88: ...Windows key or select the Windows Start button and select the power icon Shut down You can also turn off the computer by right clicking the Windows Start button Shut down or sign out Shut down Can I...

Страница 89: ...ect Slideshow 3 Select Add a folder and open the folder you wish to use your Pictures folder will open by default Select Choose this folder to add the folder to the lock screen slideshow 4 Select a fo...

Страница 90: ...he display Alternatively you can also right click anywhere on the desktop and select Display settings Display How do I set the alarm Your computer can act as an alarm clock Type Alarms to search for t...

Страница 91: ...apps list and you want to make an app appear on Start right click an app and select Pin to Start How do I remove a tile from Start Right click a tile to select it and select Unpin from Start to remove...

Страница 92: ...with friends and sign in to your favorite websites When you sign in to your PC with a Microsoft account you ll connect your PC to the people files and devices you care about Do I need one You do not...

Страница 93: ...92 Frequently asked questions Where can I get more information For more information please visit the following pages Windows 10 information www microsoft com Support FAQs support acer com...

Страница 94: ...rror messages below If the problem cannot be resolved contact your dealer Error messages If you receive an error message note the message and take the corrective action The following table lists the e...

Страница 95: ...dealer or an authorized service center I O parity error Contact your dealer or an authorized service center Keyboard error or no keyboard connected Contact your dealer or an authorized service center...

Страница 96: ...Just a few simple steps can connect you to a vast collection of knowledge and communication tools To accomplish these steps you should first select an Internet Service Provider ISP which supplies the...

Страница 97: ...socket to avoid interference To be eligible for DSL you must be located near an DSL equipped phone exchange service is sometimes unavailable in rural areas Connection speeds vary depending on your lo...

Страница 98: ...twork which may link two or more computers without using wires Setting up a wireless network is easy and allows you to share files peripheral devices and an internet connection What are benefits of a...

Страница 99: ...cess point router for detailed setup instructions Network cable RJ45 A network cable also called RJ45 cable is used to connect the host computer to the access point see illustration below this type of...

Страница 100: ...t Check out our Support section to get help tailored to your needs www acer com is your portal to a world of online activities and services visit us regularly for the latest information and downloads...

Страница 101: ...ey didn t capitalize your name or there are misspellings The email might be from cybercriminals who are trying to fool you into sending them your credit card number social security number or logging i...

Страница 102: ...rame in which to pay Even if paid the criminal might choose to not unencrypt the files anyway What to do if you re infected Avoid getting infected in the first place by staying protected with internet...

Страница 103: ...ted Take steps to avoid infection by staying protected with internet security software like Norton Security If you subscribed to Norton Security and think you may have a virus contact Norton s on call...

Страница 104: ...n of at least 10 uppercase and lowercase letters symbols and numbers Don t click on random links or open unsolicited messages and attachments particularly from people you don t know Don t access any p...

Страница 105: ...may be infected by malicious software However do not blame every computer problem on a virus If you suspect your computer is infected the first thing to do is update if you have not already done so an...

Страница 106: ...mentu stoga nismo odgovorni za eventualne gre ke propuste ili neta nosti koje se mogu na i unutar njega Tehnoteka ne odgovara za tetu nanesenu korisnicima pri upotrebi neta nih podataka Ukoliko imate...

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