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32 - Frequently asked questions
• The computer may be in Sleep or Hibernate mode (if there is a
power LED, it will flash). Press and release the power button to
resume.
No audio is heard from the computer.
Check the following:
• The volume may be muted. Look at the volume control
(speaker) icon in the taskbar. If it is crossed-out, click the icon
and drag the slider to the right to increase the volume.
• The volume level may be too low. Check the volume from the
volume control (speaker) icon in the taskbar. You can also use
the volume control hotkeys to adjust the volume.
• If headphones, earphones or external speakers are connected
to the headphone jack on the computer, the internal speakers
automatically turn off.
I want to eject the optical drive tray without turning on the power.
There is a mechanical eject hole on the optical drive. Insert the tip of
a pen or straightened-out paperclip into the hole and push to eject
the tray.
The keyboard does not respond.
Try attaching an external keyboard to a USB port on the
computer. If it works, contact your dealer or an authorized service
center as the internal keyboard cable may be loose.
The printer does not work.
• Make sure that the printer is connected to a power outlet and
that it is turned on.
• Make sure that the printer cable is connected securely to a USB
port and the corresponding port on the printer.