Acer ENDURO Urban N3 Скачать руководство пользователя

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Frequently asked questions - 69

Troubleshooting

This chapter shows you how to deal with common system problems.

Read it before calling a technician if a problem occurs. Solutions to

more serious problems require opening up the computer. Do not

attempt to open the computer yourself; contact your dealer or

authorized service center for assistance.

Troubleshooting tips

This computer incorporates an advanced design that delivers

onscreen error message reports to help you solve problems.
If the system reports an error message or an error symptom occurs,

see "Error messages" below. If the problem cannot be resolved,

contact your dealer.

Error messages

If you receive an error message, note the message and take the

corrective action. The following table lists the error messages in

alphabetical order together with the recommended course of action.

Error messages

Corrective action

CMOS battery bad

Contact your dealer or an authorized service

center.

CMOS checksum

error

Contact your dealer or an authorized service

center.

Disk boot failure

Insert a system (bootable) disk, then press

Enter

to reboot.

Equipment

configuration error

Press

(during POST) to enter the BIOS

utility, then press

Exit

in the BIOS utility to

reboot.

Hard disk 0 error

Contact your dealer or an authorized service

center.

Hard disk 0

extended type error

Contact your dealer or an authorized service

center.

Frequently asked questions

Содержание ENDURO Urban N3

Страница 1: ......

Страница 2: ...his manual contains proprietary information that is protected by copyright laws The information contained in this manual is subject to change without notice Some features described in this manual may...

Страница 3: ...1 Entering passwords 42 BIOS utility 43 Boot sequence 43 Setting passwords 43 Power management 44 Saving power 44 Battery pack 46 Battery characteristics 46 Charging the battery 46 Optimizing battery...

Страница 4: ...of contents Internet and online security 71 First steps on the net 71 Protecting your computer 71 Choose an Internet Service Provider 71 Network connections 73 Surf the Net 74 Internet security softw...

Страница 5: ...for your computer and your health Where to find the power button ports and connectors Tips and tricks for using the touchpad and keyboard How to create recovery backups Guidelines for connecting to a...

Страница 6: ...leshooting Once you have connected to the internet you can download updates for your computer from http go acer com id 17883 1 The link will open the Acer Support webpage 2 Scroll down to Drivers and...

Страница 7: ...r device Do not expose the computer to direct sunlight Do not place it near sources of heat such as a radiator Do not expose the computer to temperatures below 0 C 32 F or above 50 C 122 F Do not subj...

Страница 8: ...cleaning the computer follow these steps 1 Turn off the computer 2 Disconnect the AC adapter 3 Use a soft moist cloth Do not use liquid or aerosol cleaners If your computer is dropped or visibly dama...

Страница 9: ...d the warranty If you plan to store the device for a long period of time turn off the device remove AC power and store the product at room temperature 0 C 35 C in a dry humidity 45 80 well ventilated...

Страница 10: ...at temperatures below 0 C 32 F or above 35 C 95 F The full performance of a new battery is achieved only after two or three complete charge and discharge cycles The battery can be charged and discharg...

Страница 11: ...household waste Wireless devices may be susceptible to interference from the battery which could affect performance Internal battery Do not attempt to replace a built in rechargeable battery battery...

Страница 12: ...s show you around your new Acer computer Screen view Icon Item Description 1 Webcam Web camera for video communication or taking photos A light next to the camera indicates that the camera is active 2...

Страница 13: ...entering data into your computer See Using the keyboard on page 18 2 Touchpad Touch sensitive pointing device 3 Click buttons left and right The left and right buttons function like the left and righ...

Страница 14: ...g Connects to USB devices 4 USB port Connects to USB devices 5 USB Type C Thunderbolt 4 port Connects to USB devices with a USB Type C connector Supports Thunderbolt 4 and displays 6 SD card reader Ac...

Страница 15: ...ified devices Defined by the USB 3 2 Gen 1 specification SuperSpeed USB Icon Item Description 1 USB port Connects to USB devices 2 Battery indicator Indicates the computer s battery status Charging Th...

Страница 16: ...s the computer to stay cool Do not cover or obstruct the openings Icon Item Description 1 Drain holes Liquid spilled on the keyboard can drain out of the holes in the underside of the housing 2 Waterp...

Страница 17: ...computer tour 17 3 Battery reset pinhole Simulates removing and reinstalling the battery Insert a paperclip into the hole and press for four seconds 4 Speakers Deliver stereo audio output Icon Item De...

Страница 18: ...n uppercase Num Lock When Num Lock is on the keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric d...

Страница 19: ...ries depending on configuration Fn F9 Speaker toggle Turns the speakers on and off Fn F10 Volume down Decreases the sound volume Fn F11 Volume up Increases the sound volume Fn F12 NumLk Numeric Lock T...

Страница 20: ...lide a finger across the touchpad to move the cursor Single finger press or tap Press the touchpad down or lightly tap the touchpad with your finger to perform a click which will select or start an it...

Страница 21: ...pe down to minimize all open windows and show Desktop swipe upwards to restore the minimized windows Swipe left or right to switch between open windows Four finger press Lightly tap the touchpad with...

Страница 22: ...n the lower right hand corner of the screen select the Notifications icon to open the Notifications pane 2 Select All settings 3 Select Devices Touchpad 4 Now you can adjust the settings to suit your...

Страница 23: ...click Settings in the Start menu select Update Security and then click Recovery Creating a factory default backup Recovery Management allows you to quickly and easily back up your operating system ins...

Страница 24: ...Center then Recovery Management 2 Select the Backup tab and click Get started for Create backup to open the Backup window 3 If you would like to backup not only your files but also the entire system s...

Страница 25: ...Recovery 25 4 Select Security and Maintenance in the left pane 5 Select Recovery to open the Advanced recovery tools window...

Страница 26: ...26 Recovery 6 Select Create a recovery drive to open the Recovery Drive window 7 Make sure Back up system files to the recovery drive is selected and click Next...

Страница 27: ...wireless and LAN drivers Back up your wireless and LAN drivers You can use these backups to install the wireless and LAN drivers if you install another operating system 1 From Start select Control Cen...

Страница 28: ...back to its default status You can choose to keep your files or remove them before reinstalling Windows Reset this PC and keep my files 1 From Start select Control Center then Recovery Management 2 Se...

Страница 29: ...g system without removing your personal files Click Next to continue 5 Choose from the two options Cloud download or Local reinstall to reinstall Windows Ensure you are connected to the internet when...

Страница 30: ...t to continue 9 You will be shown the reset progress on the screen The screen will turn off during the reset process 10 The screen will turn back on when it is installing Windows Your PC will restart...

Страница 31: ...Reset this PC and remove everything 1 From Start select Control Center then Recovery Management 2 Select the Restore tab and click Get started to open the Recovery window 3 Click Get started under Re...

Страница 32: ...reinstall your operating system and remove all of your personal files apps and settings 5 Choose from the two options Cloud download or Local reinstall to reinstall Windows Ensure you are connected t...

Страница 33: ...will be shown the reset progress on the screen The screen will turn off during the reset process 10 The screen will turn back on when it is installing Windows Your PC will restart several times during...

Страница 34: ...er is available Enable Bluetooth and add a device Every new device must first be paired with your computer s Bluetooth adapter This means it must first be authenticated for security purposes You only...

Страница 35: ...icon in the lower right hand corner of the screen to open the Notifications pane From here you can enable or disable Bluetooth or right click on Bluetooth Go to Settings to enter the Bluetooth setting...

Страница 36: ...al area network which can link two or more computers without using wires Once connected to WLAN you can access the internet You can also share files other devices and even your internet connection its...

Страница 37: ...name and password if necessary If you are trying to connect to a public network such as at a coffeeshop make sure you have the wireless network s name 2 Click Network icon in the notification area 3 Y...

Страница 38: ...38 Connecting to the Internet 4 Once you select a wireless network select Connect 5 If required enter the network s password...

Страница 39: ...to fit your needs No Item Description 1 Low Reduction Reduces blue light emission from the LED backlit screen by 10 to 25 for basic protection 2 Medium Reduction Reduces blue light emission from the L...

Страница 40: ...Keeping your computer and data safe In this section you will find How to secure your computer Setting passwords What you need to prepare when you re traveling How to get the most out of your battery...

Страница 41: ...uthorized access Setting these passwords creates several different levels of protection for your computer and data Supervisor Password prevents unauthorized entry into the BIOS utility Once set you mu...

Страница 42: ...e appears Try again and press Enter When the User Password is set and the password on boot parameter is enabled a prompt appears at boot up Type the User Password and press Enter to use the computer I...

Страница 43: ...ayed Boot sequence To set the boot sequence in the BIOS utility activate the BIOS utility then select Boot from the categories listed on the top of the screen Setting passwords To set a password on bo...

Страница 44: ...rtup Your computer uses Fast startup to start quickly but also uses a small amount of power to check for signals to start These checks will slowly drain your computer s battery If you prefer to reduce...

Страница 45: ...Power management 45 4 Select Change settings that are currently unavailable 5 Scroll down and disable Turn on fast startup 6 Select Save changes...

Страница 46: ...nect to a mains power outlet Conditioning a new battery pack Before you use a battery pack for the first time there is a conditioning process that you should follow 1 Connect the AC adapter and fully...

Страница 47: ...ective life An embedded battery has a life span of more than 1 000 charge discharge cycles Optimizing battery life Optimizing battery life helps you get the most out of battery operation prolonging th...

Страница 48: ...ortant Connect the AC adapter as soon as possible after the battery low warning appears Data may be lost if the battery is allowed to become fully depleted and the computer shuts down Situation Recomm...

Страница 49: ...ington Noble lock if you are using one to secure the computer Moving around When you are just moving within short distances for example from your office desk to a meeting room Preparing the computer B...

Страница 50: ...key or close the display cover whenever you are not actively using the computer Taking the computer home When you are moving from your office to your home or vice versa Preparing the computer After di...

Страница 51: ...reater than 10 C 18 F allow the computer to come to room temperature slowly If possible leave the computer for 30 minutes in an environment with a temperature between outside and room temperature Sett...

Страница 52: ...e computer home follow these guidelines to protect your computer while traveling Always take the computer as carry on luggage If possible have the computer inspected by hand Airport security X ray mac...

Страница 53: ...the computer In addition these tips are useful when traveling internationally When traveling in another country check that the local AC voltage and the AC adapter power cord specifications are compat...

Страница 54: ...In this section you will find Information on the ports and connectors fitted to your computer Ports and connectors...

Страница 55: ...to a single USB port Note Two USB standards are currently available on Acer computers USB 2 0 High speed USB and USB 3 2 Gen 1 SuperSpeed USB USB 2 0 ports on Acer computers have a black tongue in the...

Страница 56: ...USB Type C ports support up to USB 3 2 SuperSpeed USB 10 Gbps Other USB devices with a USB Type C connector are supported but transfer speed may be reduced and certain functions will be disabled such...

Страница 57: ...depends on the contents of the card and ask you if you wish to use a program to access the contents of the card SD SDHC and SDXC cards Different types of SD cards cover different capacities while usi...

Страница 58: ...olution and refresh rate should be detected automatically If necessary change the display settings used by the computer Headphones and microphone One or more 3 5 mm jacks on your computer allow you to...

Страница 59: ...compatible digital audio video source such as your computer a set top box DVD player and audio video receiver to any compatible digital audio and or video monitor such as a digital television DTV wit...

Страница 60: ...estion In this section you will find Frequently asked questions Tips for using Windows 10 Troubleshooting information How to protect yourself while online Where to find Acer service center contact inf...

Страница 61: ...s being supplied to the computer check the following Do you have a USB storage device USB drive CD drive or smartphone plugged into your computer Unplug it and press Ctrl Alt Del to restart the system...

Страница 62: ...the printer is connected to a power outlet and that it is turned on Make sure that the printer cable is connected securely to a USB port and the corresponding port on the printer I want to restore my...

Страница 63: ...the ITW passport If the country you are traveling in does not have an Acer authorized ITW service site you can still get in contact with our offices worldwide Please visit www acer com Before you cal...

Страница 64: ...Windows key or select the Windows Start button and select the power icon Shut down You can also turn off the computer by right clicking the Windows Start button Shut down or sign out Shut down Can I...

Страница 65: ...to use your Pictures folder will open by default Select Choose this folder to add the folder to the lock screen slideshow 4 Select a folder and select Remove to remove the folder from the lock screen...

Страница 66: ...mputer can act as an alarm clock Type Alarms to search for the Alarms Clock app 1 Select an alarm from the list or select the in the lower right corner to create a new alarm 2 Enter the Alarm name 3 S...

Страница 67: ...lect More Pin to taskbar How do I install apps You will need to have a Microsoft ID to purchase and download apps from Microsoft Store I can t find apps like Notepad and Paint Where are they Move your...

Страница 68: ...crosoft account and want to get one press the Windows key or select the Windows Start button Settings Accounts Sign in with a Microsoft account instead and follow the onscreen instructions How do I ch...

Страница 69: ...be resolved contact your dealer Error messages If you receive an error message note the message and take the corrective action The following table lists the error messages in alphabetical order togeth...

Страница 70: ...O parity error Contact your dealer or an authorized service center Keyboard error or no keyboard connected Contact your dealer or an authorized service center Keyboard interface error Contact your dea...

Страница 71: ...t Service Provider ISP which supplies the connection between your computer and the internet You should research the ISPs available in your region not forgetting to talk to friends and family about the...

Страница 72: ...s fast and always on internet service via a cable television line This service is generally available in large cities You can use your telephone and watch cable TV at the same time you are connected t...

Страница 73: ...Mobility Wireless LAN systems allow you and other users of your home network to share access to files and devices connected to the network for example a printer or scanner Also you can share an inter...

Страница 74: ...er Microsoft Edge provides an easy and secure web browsing experience As soon as you have your internet access installed and you are connected from the Start Menu click the Microsoft Edge tile or the...

Страница 75: ...ometimes with little action on the user s part Immediately after a software manufacturer announces an update hackers are ready with malware that can breach holes in the software that would have been p...

Страница 76: ...hey ve got into a device and what to do if you re ever infected Ransomware A form of malware that will encrypt personal data files on your computer and attached devices Encryption converts files into...

Страница 77: ...a virus is just one type of malicious threat A virus is classified as a self replicating piece of malicious code that travels by inserting itself into files or programs What to do if you re infected T...

Страница 78: ...uppercase and lowercase letters symbols and numbers Don t click on random links or open unsolicited messages and attachments particularly from people you don t know Don t access any personal informat...

Страница 79: ...security 79 However do not blame every computer problem on a virus If you suspect your computer is infected the first thing to do is update if you have not already done so and run your antivirus and a...

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