Acer CP514-1H Скачать руководство пользователя | Manualshive

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Troubleshooting

1-29

Troubleshooting

This chapter shows you how to deal with common system problems. Read it before
calling a technician if a problem occurs. Solutions to more serious problems require
opening up the computer. Do not attempt to open the computer yourself; contact your
dealer or authorized service center for assistance.

Troubleshooting tips

0

This computer incorporates an advanced design that delivers on-screen error message
reports to help you solve problems.
If the system reports an error message or an error symptom occurs, see “Error messages”
below. If the problem cannot be resolved, contact your dealer.

Error messages

0

If you receive an error message, note the message and take the corrective action. The
following table lists the error messages in the alphabetical order together with the
recommended course of action.

If you still encounter problems after going through the corrective measures, please
contact your dealer or an authorized service center for assistance.

Table 1-1. Error Messages

Error Messages

Corrective Action

CMOS battery bad

Contact your dealer or an authorized service center.

CMOS checksum error

Contact your dealer or an authorized service center.

Disk boot failure

Insert a system (bootable) disk, then press Enter to reboot.

Equipment configuration
error

Press F2 (during POST) to enter BIOS utility, then press Exit
in the BIOS utility to reboot.

Hard disk 0 error

Contact your dealer or an authorized service center.

Hard disk 0 extended type
error

Contact your dealer or an authorized service center.

I/O parity error

Contact your dealer or an authorized service center.

Keyboard error or no
keyboard connected

Contact your dealer or an authorized service center.

Keyboard interface error

Contact your dealer or an authorized service center.

Memory size mismatch

Press F2 (during POST) to enter BIOS utility, then press Exit
in the BIOS utility to reboot.

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Содержание CP514-1H

Страница 1: ...LIFECYCLE EXTENSION GUIDE Acer Chromebook CP514 1H CP514 1HH CP514 1W CP514 1WH ...

Страница 2: ...i Self Repair 1 1 Disassembly Procedures 1 3 Troubleshooting 1 29 FRU Field Replaceable Unit List 1 30 Exploded Diagrams 1 31 Software Update 1 34 Personal Data Removal 1 35 ...

Страница 3: ...embly Procedures section then this component is either not present on the respective model or it is present but embedded on the motherboard and therefore not eligible for self repair NOTE NOTE Do not attempt to replace other components than those listed above NOTE NOTE For replacement parts always use only Acer certified components in order to safeguard quality optimum system performance stability...

Страница 4: ...es if not performed by an Acer Service Center or authorized Service Partner are at own risk To update Drivers Run Windows Update in order to get the latest drivers from Acer Select the Start button Go to Settings Update Security Windows Update Available Drivers will automatically be listed on the screen Press Download to start the download of the respective driver Installation of the driver will s...

Страница 5: ...wrist grounding strap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer Take off any metal objects on your arms or fingers such as bracelets rings or watches and make sure your hands are completely dry Even if your unit is unplugged there may still be some remaining electric charge If a component does not come out easily do ...

Страница 6: ...1 4 Disassembly Procedures WEEE Annex VII Component 0 These components are classified as requiring selective treatment Battery pack SSD module WLAN module Touchpad module Mainboard USB board LCD panel ...

Страница 7: ...ocedures 1 Place the system on a stable work surface 2 Remove the power adapter from the USB Type C port A or B as shown in Figure 1 1 or Figure 1 2 3 Remove all cables from system Figure 1 1 AC Adapter Outlet 4 Remove the microSD card from the microSD card slot C Figure 1 2 Figure 1 2 MicroSD Card Removal A B C ...

Страница 8: ...1 6 Disassembly Procedures NOTE NOTE Make sure the system is completely powered off ...

Страница 9: ...s from the base cover Figure 1 3 Figure 1 3 Base Cover Removal 2 Carefully pry up the base cover starting from the upper side to release the latches Then continue releasing the remaining latches on the left right and bottom sides Figure 1 4 Figure 1 4 Base Cover Removal ...

Страница 10: ...1 8 Disassembly Procedures 3 Grasp and remove the base cover from the system Figure 1 5 Figure 1 5 Base Cover Removal ...

Страница 11: ...Removal 1 Find the battery pack A on the top assembly Figure 1 6 2 Detach the tape B securing the battery cable to the mainboard connector Figure 1 6 3 Detach the transparent mylar C securing the battery cable and keyboard FPC Figure 1 6 Figure 1 6 Battery Pack Removal A B C ...

Страница 12: ...from the mainboard connector D Figure 1 7 Figure 1 7 Battery Pack Removal 5 Remove the battery pack from the top assembly Figure 1 8 Figure 1 8 Battery Pack Removal IMPORTANT Follow local regulations for battery disposal D WEEE Annex VII Component Battery Pack ...

Страница 13: ...val 1 Disconnect the 45 pin USB board FFC from the USB board connector A and the mainboard connector B Then remove the 45 pin USB board FFC Figure 1 9 Figure 1 9 SSD Module Removal 2 Remove one 1 screw securing the SSD module in place Figure 1 10 Figure 1 10 SSD Module Removal A B ...

Страница 14: ...1 12 Disassembly Procedures 3 Remove the SSD module C from the mainboard connector D Figure 1 11 Figure 1 11 SSD Module Removal C D WEEE Annex VII Component SSD Module ...

Страница 15: ...oval 1 Find the WLAN module A on the top assembly Figure 1 12 Figure 1 12 WLAN Module Removal 2 Disconnect the WLAN antennas cables from the WLAN module connectors B Figure 1 13 3 Remove one 1 screw securing the WLAN module in place Figure 1 13 Figure 1 13 WLAN Module Removal A B ...

Страница 16: ...1 14 Disassembly Procedures 4 Remove the WLAN module from the mainboard connector C Figure 1 14 Figure 1 14 WLAN Module Removal C WEEE Annex VII Component WLAN Module ...

Страница 17: ...G sensor cable Then disconnect the G sensor cable from the mainboard connector Figure 1 15 2 Unroute the G sensor cable from the cable guide B Figure 1 15 Figure 1 15 LCD Module Removal 3 Disconnect the eDP cable from the mainboard connector C Then unroute it from the cable guide Figure 1 16 Figure 1 16 LCD Module Removal A B C ...

Страница 18: ...sassembly Procedures 4 Remove five 5 screws securing the LCD hinges in place Figure 1 17 Figure 1 17 LCD Module Removal 5 Lift the top assembly until it is fully open Figure 1 18 Figure 1 18 LCD Module Removal ...

Страница 19: ...ly and lift both LCD hinges until they are fully extended Figure 1 19 Figure 1 19 LCD Module Removal 7 Open the top assembly again and then pull it backwards to remove the top assembly away from the LCD module Figure 1 20 Figure 1 20 LCD Module Removal ...

Страница 20: ...d FFC from the mainboard connector A and the touchpad connector B Then remove the touchpad FFC from the top assembly Figure 1 21 Figure 1 21 Touchpad Module Removal 2 Lift the keyboard FPC C and gently peel off the conductive tape D from the touchpad module Figure 1 22 Figure 1 22 Touchpad Module Removal A B D C ...

Страница 21: ...sh the guide pins E firmly to release them from the top assembly Figure 1 24 5 With one hand is placed underneath the touchpad module push the touchpad module slightly to disengage it from the bottom latches F and then remove the touchpad module G from the top assembly Figure 1 24 Figure 1 24 Touchpad Module Removal G F F WEEE Annex VII Component Touchpad Module E ...

Страница 22: ...t the 50 pin USB board FFC to the mainboard connector B Figure 1 26 3 Disconnect the touchpad FFC from the mainboard connector C Figure 1 26 4 Disconnect the keyboard FPC from the mainboard connector D Figure 1 26 5 Disconnect the keyboard backlight FPC from the mainboard connector E Figure 1 26 6 Disconnect the speaker cable from the mainboard connector F Figure 1 26 CAUTION Make sure all cables ...

Страница 23: ...uring the mainboard in place Figure 1 26 Figure 1 26 Mainboard Removal 8 Release the mainboard G from the I O ports slots on the top assembly Then remove the mainboard Figure 1 27 Figure 1 27 Mainboard Removal C F B E D WEEE Annex VII Component Mainboard G ...

Страница 24: ... the mylar be careful to release it from the guide pins I Figure 1 28 Figure 1 28 Mainboard Removal Figure 1 29 Mainboard IMPORTANT Circuit boards 10 cm have been highlighted with a yellow rectangle as shown in Figure 1 29 Remove the circuit board and follow local regulations for disposal H I ...

Страница 25: ...t the 50 pin USB board FFC A from the mainboard and USB board connectors Figure 1 30 Then carefully lift to detach the adhesive underneath the 50 pin USB board FFC 2 Disconnect the 45 pin USB board FFC B from the mainboard and USB board connectors Figure 1 30 3 Remove one 1 screw E securing the USB board in place Figure 1 30 Figure 1 30 USB Board Removal A B ...

Страница 26: ...1 24 Disassembly Procedures 4 Release the USB board C from the USB port slot on the top assembly Then remove the USB board Figure 1 31 Figure 1 31 USB Board Removal C WEEE Annex VII Component USB Board ...

Страница 27: ... 0 Prerequisite LCD Module Removal 1 Flatten the LCD hinge caps for easy access for the cable unrouting Figure 1 32 Figure 1 32 LCD Panel Removal 2 Pry the LCD bezel from the bottom side to release latches Figure 1 33 Figure 1 33 LCD Panel Removal ...

Страница 28: ... the double sided mounting tape A using the tweezers Figure 1 35 5 Carefully pull to detach the double sided mounting tape from the LCD cover Figure 1 35 6 Repeat the same procedures Step 4 and 5 to remove the double sided mounting tape on another side of the LCD panel Figure 1 35 CAUTION Do not remove the LCD panel yet because the eDP cable has not been released from the LCD hinge Figure 1 35 LCD...

Страница 29: ...sassembly Procedures 1 27 7 Release the eDP cable from the rubber B inside the left LCD hinge cap Figure 1 36 Figure 1 36 LCD Panel Removal 8 Remove the LCD panel C WEEE Annex VII Component LCD Panel C B ...

Страница 30: ...Module Mainboard USB Board and WLAN Antenna have been disassembled prior removing the top assembly NOTE NOTE The keyboard is included as part of the top assembly and can not be disassembled In the event that the keyboard can no longer be used replace the entire top assembly Figure 1 37 Top Assembly Keyboard ...

Страница 31: ...ou still encounter problems after going through the corrective measures please contact your dealer or an authorized service center for assistance Table 1 1 Error Messages Error Messages Corrective Action CMOS battery bad Contact your dealer or an authorized service center CMOS checksum error Contact your dealer or an authorized service center Disk boot failure Insert a system bootable disk then pr...

Страница 32: ...1 30 FRU Field Replaceable Unit List FRU Field Replaceable Unit List Please contact your local service center to find out how to obtain the part or replace your device ...

Страница 33: ...Exploded Diagrams 1 31 Exploded Diagrams Figure 1 38 System Exploded Diagram 1 14 13 4 9 10 2 19 18 16 17 20 3 6 7 8 5 11 15 19 18 12 ...

Страница 34: ... USB Board FFC H 50 HX7N7 003 7 USB Board FFC L 50 HX7N7 002 8 Mylar on mainboard 47 HX7N7 002 9 Heatsink 24 HX7N7 001 10 Fan 23 HQBN7 002 11 Speakers 23 HX7N7 001 12 Acetate Tape for battery 47 HKKN7 001 13 Battery Pack KT 0030G 024 14 Mylar on uppercase 47 HX7N7 003 15 Base Cover 60 HX7N7 001 16 Conductive Tape 47 HX7N7 001 17 Touchpad 55 HX7N7 004 18 Foils N A 19 WLAN Antenna MAIN AUX N A 20 Ga...

Страница 35: ...o Description Acer Part No 1 eDP Cable 50 HX7N7 005 2 LCD Module with LCD Bezel 6M HX4N7 001 3 LCD Cover 60 HX7N7 002 4 Camera Module KS 0HD0Q 008 5 G Sensor Board 55 HX7N7 003 6 G Sensor Cable 50 HX7N7 004 7 LCD Hinge L 33 HX7N7 001 LCD Hinge R 33 HX7N7 002 8 Microphone Rubbers 47 A9WN7 001 1 8 5 6 2 3 4 7 ...

Страница 36: ...1 34 Software Update Software Update Updating your software 0 Please visit http go acer com id 17883 ...

Страница 37: ...ion 2 Restart your PC to get to the sign in screen then press and hold down the Shift key while you select the Power icon Restart in the lower right corner of the screen After your computer restarts select Troubleshoot Reset this PC Option 3 Select Start then press and hold down the Shift key while you select the Power icon Restart to restart your computer into Recovery Mode After your computer re...

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