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Recovery - 19

ECOVERY

If you are having trouble with your computer, and the frequently asked
questions (

see Got a question? on page 54

) do not help, you can

recover your computer.
This section describes the recovery tools available on your computer.
Acer provides

Acer Care Center

, which allows you to reset your PC,

refresh your PC, or create a factory default backup. If you cannot
access

Acer Care Center

, click

Settings

in the Start menu, select

Update & Security

and then click

Recovery.

Creating a factory default backup

Recovery Management allows you to quickly and easily back up your
operating system, installed apps and data.

Note

Acer Care Center vary depending on model or Operating System.

Important

We recommend that you create a Factory Default Backup as soon as
possible. In certain situations a full recovery will require a USB
recovery backup.

Note

Since the recovery backup requires at least 8

GB of storage after formatting,

it is recommended to use a USB drive with a capacity of 16

GB or larger.

Содержание ConceptD 7 Pro

Страница 1: ...USER S MANUAL ...

Страница 2: ...ontains proprietary information that is protected by copyright laws The information contained in this manual is subject to change without notice Some features described in this manual may not be supported depending on the Operating System version Images provided herein are for reference only and may contain information or features that do not apply to your computer Acer Group shall not be liable f...

Страница 3: ...ck 36 Using passwords 36 Entering passwords 37 BIOS utility 38 Boot sequence 38 Setting passwords 38 Power management 39 Saving power 39 Battery pack 41 Battery characteristics 41 Charging the battery 41 Optimizing battery life 42 Checking the battery level 43 Battery low warning 43 Traveling with your computer 44 Disconnecting from the desktop 44 Moving around 44 Preparing the computer 44 What to...

Страница 4: ...4 Table of contents Protecting your computer 65 Choose an Internet Service Provider 65 Network connections 67 Surf the Net 68 Internet security software 69 ...

Страница 5: ...for your computer and your health Where to find the power button ports and connectors Tips and tricks for using the touchpad and keyboard How to create recovery backups Guidelines for connecting to a network and using Bluetooth Information on using ConceptD s bundled software ...

Страница 6: ...troubleshooting Once you have connected to the internet you can download updates for your computer from http go acer com id 17883 1 The link will open the Acer Support webpage 2 Scroll down to Drivers and Manuals and search for your model by pasting in or manually entering the serial number SNID or product model 3 From this page you can also download and install the Acer identification utility tha...

Страница 7: ... device Do not expose the computer to direct sunlight Do not place it near sources of heat such as a radiator Do not expose the computer to temperatures below 0º C 32º F or above 50º C 122º F Do not subject the computer to magnetic fields Do not expose the computer to rain or moisture Do not spill water or any liquid on the computer Do not subject the computer to heavy shock or vibration Do not ex...

Страница 8: ...he total ampere ratings of the equipment plugged in should not exceed the ampere rating of the cord if you are using an extension cord Also the total current rating of all equipment plugged into a single wall outlet should not exceed the fuse rating Cleaning and servicing When cleaning the computer follow these steps 1 Turn off the computer 2 Disconnect the AC adapter 3 Use a soft moist cloth Do n...

Страница 9: ...Setup Guide let us show you around your new ConceptD computer Screen view 2 3 1 Icon Item Description 1 Microphones Internal stereo digital microphones for sound recording 2 Webcam Web camera for video communication A light next to the webcam indicates that the webcam is active 3 Screen Displays computer output ...

Страница 10: ...ription 1 Backlit keyboard For entering data into your computer See Using the keyboard on page 14 2 Touchpad Touch sensitive pointing device 3 Power button Turns the computer on and off 4 Ventilation Allows the computer to stay cool Do not cover or obstruct the openings ...

Страница 11: ...SB port with power off charging Connects to USB devices 5 HDMI port Supports high definition digital video connections 6 Mic in jack Connects to an external microphone for recording audio 7 Headset speaker jack Connects to audio devices e g speakers headphones USB 3 1 Gen 1 information USB 3 1 Gen 1 compatible ports are blue Compatible with USB 3 1 Gen 1 and earlier devices For optimal performance...

Страница 12: ...3 port Connects to USB devices with a USB Type C connector Supports Thunderbolt 3 and displays 3 Mini DisplayPort Connects to an external display device 4 USB port Connects to USB devices 5 Ventilation and cooling fan Allows the computer to stay cool Do not cover or obstruct the openings 6 Kensington lock slot Connects to a Kensington compatible security lock USB Type C information USB 3 1 Gen 2 w...

Страница 13: ...ver or obstruct the openings Base view 1 3 2 Icon Item Description 1 Ventilation and cooling fan Allows the computer to stay cool Do not cover or obstruct the openings 2 Battery reset pinhole Simulates removing and reinstalling the battery Insert a paperclip into the hole and press for four seconds 3 Speakers Deliver stereo audio output ...

Страница 14: ...k When Num Lock is on the keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry Scroll Lock When Scroll Lock is on the screen moves one line up or down when you press the up or down arrow keys respectively Scroll Lock does not work with some applications Hotkey Icon Description Fn F1 Puts...

Страница 15: ...ty of the keyboard backlight Fn F11 NumLk Turns Numeric Lock on or off Fn F12 Scr Lk Turns Scroll Lock on or off Fn Home Stop playing the selected media file Fn Pg Up Play or pause a selected media file Fn Pg Dn Return to the previous media file Fn End Jump to the next media file Fn Increases the sound volume Fn Decreases the sound volume Hotkey Icon Description Key Description Windows key Pressed...

Страница 16: ...Slide a finger across the touchpad to move the cursor Single finger press or tap Press the touchpad down or lightly tap the touchpad with your finger to perform a click which will select or start an item Quickly repeat the tap to perform a double tap or double click Two finger press Lightly tap the touchpad with two fingers to perform a right click In the Start screen this will toggle the app comm...

Страница 17: ...window or swipe downwards to exit Task View Swipe down to minimize all open windows and show Desktop swipe upwards to restore the minimized windows Swipe left or right to switch between open windows Four finger press Lightly tap the touchpad with four fingers to open the Action Center Four finger swipe Swipe across the touchpad with four fingers Swipe up to open Task View Move the cursor over a wi...

Страница 18: ...in the lower right hand corner of the screen select the Notifications icon to open the Notifications pane 2 Select All settings 3 Select Devices Touchpad 4 Now you can adjust the settings to suit your personal needs You can switch off the touchpad if you prefer to use a mouse Or you can adjust the touchpad sensitivity to suit your needs Scroll down to see more settings ...

Страница 19: ...click Settings in the Start menu select Update Security and then click Recovery Creating a factory default backup Recovery Management allows you to quickly and easily back up your operating system installed apps and data Note Acer Care Center vary depending on model or Operating System Important We recommend that you create a Factory Default Backup as soon as possible In certain situations a full ...

Страница 20: ... Care Center then Recovery Management 2 Select the Backup tab and click Get Started for Create Factory Default Backup to open the Recovery Drive window 3 Make sure Back up system files to the recovery drive is selected and click Next ...

Страница 21: ...the wireless and LAN drivers if you install another operating system 1 From Start select Care Center then Recovery Management 2 Select the Backup tab and click Get started for Backup wireless and LAN drivers Choose a folder to save your drivers and select OK Restoring your computer Recovery Management allows you to quickly and easily restore your computer back to its default status You can choose ...

Страница 22: ...ery Management 2 Select the Restore tab and click Get started to Choose an option 3 Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files Click Next to continue Important If you have apps installed on your PC they will be removed ...

Страница 23: ...ng the reset process 6 The screen will turn back on when it is installing Windows Your PC will restart several times during the reset process 7 Follow the process until it completes 8 When your PC has completed the reset process Windows will have been reset back to its factory default settings without removing your personal files Reset this PC and remove everything 1 From Start select Care Center ...

Страница 24: ...are keeping your computer This will be quicker but less secure Files may still be recovered with a file recovery program Select Remove files and clean the drive if you are not keeping your computer This process will take longer but will be more secure Warning Selecting Remove files and clean the drive will remove all of your personal files and accounts along with pre existing drivers that may affe...

Страница 25: ... screen will turn off during the reset process 7 The screen will turn back on when it is installing Windows Your PC will restart several times during the reset process 8 Follow the process until it completes 9 When your PC has completed the reset process Windows will use factory default settings ...

Страница 26: ...ter is available Enable Bluetooth and add a device Every new device must first be paired with your computer s Bluetooth adapter This means it must first be authenticated for security purposes You only need to pair once After that simply turning on the Bluetooth adapter of both devices will connect them Bluetooth on your computer is disabled by default To enable your computer s Bluetooth adapter do...

Страница 27: ... icon in the lower right hand corner of the screen to open the Notifications pane From here you can enable or disable Bluetooth or right click on Bluetooth Go to Settings to enter the Bluetooth settings Note Some devices using older versions of the Bluetooth technology require both devices to enter a PIN In the case of one of the devices not having any inputs as in a headset the passcode is hardco...

Страница 28: ... network which can link two or more computers without using wires Once connected to WLAN you can access the internet You can also share files other devices and even your internet connection itself Your computer s wireless connection is turned on by default and Windows will detect and display a list of available networks during setup Select your network and enter the password if required ConceptD n...

Страница 29: ... name and password if necessary If you are trying to connect to a public network such as at a coffeeshop make sure you have the wireless network s name 2 Click Network icon in the notification area 3 You will see a list of available wireless networks Select the one you wish to use Note Please refer to your ISP or router documentation for details on connecting to the internet Note If Wi Fi is turne...

Страница 30: ...30 Connecting to the Internet 4 Once you select a wireless network select Connect 5 If required enter the network s password ...

Страница 31: ...ystem performance change auido mode and launch your apps quickly The ConceptD Palette main screen The main screen gives you an overview of current system status You can also switch color profile and sound effect easily Color profile setting Select Color Profile to switch the setting for the screen Two levels are available AdobeRGB and Native ...

Страница 32: ... to the default color profile setting True Harmony setting To get a different audio experience you can select TrueHarmony to adjust the audio mode Monitoring From Monitoring page click CPU GPU or System tab to check processor and system loading ...

Страница 33: ...h the installed app in your computer Select Add to add your favorite apps into the app center Advanced Settings Select the Settings to change settings for your system You can change temperature units or turn keyboard backlight off automatically if no action within 30 seconds ...

Страница 34: ... to fit your needs No Item Description 1 Low Reduction Reduces blue light emission from the LED backlit screen by 10 to 25 for basic protection 2 Medium Reduction Reduces blue light emission from the LED backlit screen by 26 to 45 to protect your eyes 3 High Reduction Reduces blue light emission from the LED backlit screen by 46 to 65 for maximum protection 4 Long Hour Mode Professionally tuned to...

Страница 35: ...Keeping your computer and data safe In this section you will find How to secure your computer Setting passwords What you need to prepare when you re traveling How to get the most out of your battery ...

Страница 36: ...authorized access Setting these passwords creates several different levels of protection for your computer and data Supervisor Password prevents unauthorized entry into the BIOS utility Once set you must enter this password to gain access to the BIOS utility See Setting passwords on page 38 User Password secures your computer against unauthorized use Combine the use of this password with password ...

Страница 37: ...ge appears Try again and press Enter When the User Password is set and the password on boot parameter is enabled a prompt appears at boot up Type the User Password and press Enter to use the computer If you enter the password incorrectly a warning message appears Try again and press Enter Important You have three chances to enter a password If you fail to enter the password correctly after three t...

Страница 38: ...layed Boot sequence To set the boot sequence in the BIOS utility activate the BIOS utility then select Boot from the categories listed on the top of the screen Setting passwords To set a password on boot activate the BIOS utility then select Security from the categories listed on the top of the screen Find Set Supervisor Password and enter a password to enable this feature Once you have entered a ...

Страница 39: ...artup Your computer uses Fast startup to start quickly but also uses a small amount of power to check for signals to start These checks will slowly drain your computer s battery If you prefer to reduce your computer s power requirements and environmental impact turn off Fast startup 1 Press the Windows key or select the Windows Start button then select Settings System Power sleep 2 Select Addition...

Страница 40: ...40 Power management 4 Select Change settings that are currently unavailable 5 Scroll down and disable Turn on fast startup 6 Select Save changes ...

Страница 41: ...nnect to a mains power outlet Conditioning a new battery pack Before you use a battery pack for the first time there is a conditioning process that you should follow 1 Connect the AC adapter and fully charge the battery 2 Turn on the computer and complete setting up the operating system 3 Disconnect the AC adapter 4 Operate the computer using battery power 5 Fully deplete the battery until the bat...

Страница 42: ...fective life An embedded battery has a life span of more than 1 000 charge discharge cycles Optimizing battery life Optimizing battery life helps you get the most out of battery operation prolonging the charge recharge cycle and improving recharging efficiency You are advised to follow the suggestions set out below Use AC power whenever possible reserving battery for mobile use Remove accessories ...

Страница 43: ...portant Connect the AC adapter as soon as possible after the battery low warning appears Data may be lost if the battery is allowed to become fully depleted and the computer shuts down Situation Recommended Action The AC adapter and a power outlet are available 1 Plug the AC adapter into the computer and then connect to the main power supply 2 Save all necessary files 3 Resume work Turn off the co...

Страница 44: ...external monitor and other external devices 7 Disconnect the Kensington Noble lock if you are using one to secure the computer Moving around When you are just moving within short distances for example from your office desk to a meeting room Preparing the computer Before moving the computer close and latch the display cover to place it in Sleep mode You can now safely take the computer anywhere you...

Страница 45: ... putting the computer in Sleep mode Press the Sleep hotkey or close the display cover whenever you are not actively using the computer Taking the computer home When you are moving from your office to your home or vice versa Preparing the computer After disconnecting the computer from your desktop follow these steps to prepare the computer for the trip home Check that you have removed all media and...

Страница 46: ...s in temperature and humidity can cause condensation Allow the computer to return to room temperature and inspect the screen for condensation before turning on the computer If the temperature change is greater than 10 C 18 F allow the computer to come to room temperature slowly If possible leave the computer for 30 minutes in an environment with a temperature between outside and room temperature S...

Страница 47: ...dapter Additional printer driver files if you plan to use another printer Special considerations In addition to the guidelines for taking the computer home follow these guidelines to protect your computer while traveling Always take the computer as carry on luggage If possible have the computer inspected by hand Airport security X ray machines are safe but do not put the computer through a metal d...

Страница 48: ...velers Warranty passport Special considerations Follow the same special considerations as when traveling with the computer In addition these tips are useful when traveling internationally When traveling in another country check that the local AC voltage and the AC adapter power cord specifications are compatible If not purchase a power cord that is compatible with the local AC voltage Do not use c...

Страница 49: ...In this section you will find Information on the ports and connectors fitted to your computer Ports and connectors ...

Страница 50: ...a single USB port Note Two USB standards are currently available on ConceptD computers USB 2 0 High speed USB and USB 3 1 Gen 1 SuperSpeed USB USB 2 0 ports on ConceptD computers have a black tongue in the port while USB 3 1 Gen 1 ports have a blue tongue For best performance USB 3 1 Gen 1 devices should always be plugged into USB 3 1 Gen 1 ports Consult your device s documentation to see which st...

Страница 51: ...a single Thunderbolt 3 port If an adapter is used DisplayPort or compatible devices including HDMI DVI or VGA can be used Note Thunderbolt 3 ports support transfer speeds up to 40 Gbps and USB devices with a Type C connector at lower speeds typically up to 5 Gbps Other USB or older Thunderbolt devices with a USB Type C connector or adapter are supported but transfer speeds may be reduced and certa...

Страница 52: ...solution and refresh rate should be detected automatically If necessary change the display settings used by the computer Headphones and microphone One or more 3 5 mm jacks on your computer allow you to connect audio devices Use the headphone port to plug in stereo headphones or powered speakers connecting an audio device to the headphone port disables the built in speakers Use the microphone port ...

Страница 53: ...y compatible digital audio video source such as your computer a set top box DVD player and audio video receiver to any compatible digital audio and or video monitor such as a digital television DTV with a single cable The single cable keeps everything neat and tidy while ensuring easy connection and the best audio and visual quality ...

Страница 54: ...uestion In this section you will find Frequently asked questions Tips for using Windows 10 Troubleshooting information How to protect yourself while online Where to find Acer service center contact information ...

Страница 55: ...to the power outlet If power is being supplied to the computer check the following Do you have a USB storage device USB drive CD drive or smartphone plugged into your computer Unplug it and press Ctrl Alt Del to restart the system Nothing appears on the screen The computer s power management system automatically blanks the screen to save power Press any key to turn the display back on If pressing ...

Страница 56: ...er does not work Make sure that the printer is connected to a power outlet and that it is turned on Make sure that the printer cable is connected securely to a USB port and the corresponding port on the printer I want to restore my computer to its original settings This recovery process helps you restore the C drive with the original software content that is installed when you purchased your compu...

Страница 57: ...the ITW passport If the country you are traveling in does not have an Acer authorized ITW service site you can still get in contact with our offices worldwide Please visit www acer com Before you call Please have the following information available when you call Acer for online service and please be at your computer when you call With your support we can reduce the amount of time a call takes and ...

Страница 58: ...e Windows key or select the Windows Start button and select the power icon Shut down You can also turn off the computer by right clicking the Windows Start button Shut down or sign out Shut down Can I turn off notifications You can turn off notifications so that you can leave your computer running but not be disturbed by notifications Press the Windows key or select the Windows Start button and se...

Страница 59: ...h to use your Pictures folder will open by default Select Choose this folder to add the folder to the lock screen slideshow 4 Select a folder and select Remove to remove the folder from the lock screen slideshow 5 Change the other settings to suit your needs How do I move tiles Select a tile and drag it to the place on Start that you want it to appear Other tiles will be moved to accommodate the t...

Страница 60: ...w do I set the alarm Your computer can act as an alarm clock Type Alarms to search for the Alarms Clock app 1 Select an alarm from the list or select the in the lower right corner to create a new alarm 2 Enter the Alarm name 3 Set the time by choosing the hour and minute 4 Select AM or PM 5 Choose which days the alarm should go off 6 Select the sound notification 7 Select the snooze time 8 Select ...

Страница 61: ...e and select More Pin to taskbar How do I install apps You will need to have a Microsoft ID to purchase and download apps from Microsoft Store I can t find apps like Notepad and Paint Where are they Move your cursor to the lower left hand corner of the screen and click search box Type the name of the app you would like to open Alternatively open all apps list and scroll to Windows Accessories to s...

Страница 62: ...th a Microsoft account or you don t have a Microsoft account and want to get one press the Windows key or select the Windows Start button Settings Accounts Sign in with a Microsoft account instead and follow the onscreen instructions How do I check for Windows updates Press the Windows key or select the Windows Start button Settings Update Security Windows Update Select Advanced options to configu...

Страница 63: ... be resolved contact your dealer Error messages If you receive an error message note the message and take the corrective action The following table lists the error messages in alphabetical order together with the recommended course of action Error messages Corrective action CMOS battery bad Contact your dealer or an authorized service center CMOS checksum error Contact your dealer or an authorized...

Страница 64: ... O parity error Contact your dealer or an authorized service center Keyboard error or no keyboard connected Contact your dealer or an authorized service center Keyboard interface error Contact your dealer or an authorized service center Memory size mismatch Press F2 during POST to enter the BIOS utility then press Exit in the BIOS utility to reboot Error messages Corrective action ...

Страница 65: ...et Service Provider ISP which supplies the connection between your computer and the internet You should research the ISPs available in your region not forgetting to talk to friends and family about their experiences or to check reviews and consumer reports The ISP you select will provide instructions on how to connect to the internet you may need additional software or a special box that connects ...

Страница 66: ...es fast and always on internet service via a cable television line This service is generally available in large cities You can use your telephone and watch cable TV at the same time you are connected to the internet Cellular A cellular connection allows you to use cellular networks such as those used by a mobile phone to connect to the internet while away from home The socket for a SIM card may be...

Страница 67: ...low you and other users of your home network to share access to files and devices connected to the network for example a printer or scanner Also you can share an internet connection with other computers in your home Installation speed and simplicity Installing a wireless LAN system can be fast and easy and eliminates the need to pull cables through walls and ceilings Components of a wireless LAN T...

Страница 68: ...y and secure web browsing experience As soon as you have your internet access installed and you are connected from the Start Menu click the Microsoft Edge tile or the icon located in the taskbar and take your internet experience to a new level Acer website To get you started why not visit our website www acer com Acer is dedicated to provide you with on going personalized support Check out our Sup...

Страница 69: ...eak malware into a user s device unnoticed sometimes with little action on the user s part Immediately after a software manufacturer announces an update hackers are ready with malware that can breach holes in the software that would have been patched if the update was installed How to stay safe Perform any and all software updates as soon as they are available Keep a lookout for fake or phishing e...

Страница 70: ... types of malware they like to deploy once they ve got into a device and what to do if you re ever infected Ransomware A form of malware that will encrypt personal data files on your computer and attached devices Encryption converts files into another format that can only be opened with a specific decryption key Once the ransomware installs itself it will display a warning message that the compute...

Страница 71: ... a virus is just one type of malicious threat A virus is classified as a self replicating piece of malicious code that travels by inserting itself into files or programs What to do if you re infected Take steps to avoid infection by staying protected with internet security software like Norton Security If you subscribed to Norton Security and think you may have a virus contact Norton s on call tec...

Страница 72: ...0 uppercase and lowercase letters symbols and numbers Don t click on random links or open unsolicited messages and attachments particularly from people you don t know Don t access any personal information or social media accounts over unprotected Wi Fi networks Use security software on your devices to help protect yourself from the latest threats Protect your computer with Windows security tools W...

Страница 73: ... security 73 However do not blame every computer problem on a virus If you suspect your computer is infected the first thing to do is update if you have not already done so and run your antivirus and anti spyware software ...

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