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Chapter 4

This chapter provides instructions on how to troubleshoot system hardware problems.

Hardware Diagnostic Procedure

IMPORTANT:

The diagnostic tests described in this chapter are only intended to test Acer products. Non-Acer
products, prototype cards, or modified options can give false errors and invalid system
responses.

Obtain the failing symptoms in as much detail as possible.

Verify the symptoms by attempting to recreate the failure by running the diagnostic tests or repeating the
same operation.

Refer to “Power System Check” on page 54 and “Beep Codes” on page 60 to determine which corrective
action to perform.

System Troubleshooting

Chapter 4

Содержание Aspire X3810

Страница 1: ...Acer Aspire X3810 X5810 Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw ...

Страница 2: ...ii Revision History Please refer to the table below for the updates made on this service guide Date Chapter Updates ...

Страница 3: ...ublication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Acer Incorporated ...

Страница 4: ... programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Acer is a registered trademark of Acer Corporation Intel is a registered trademark of Intel Corporation Pentium Dual Core Celeron Dual Core...

Страница 5: ...ditional information related to the current topic WARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Страница 6: ...h cases please contact your regional offices or the responsible personnel channel to provide you with further technical details FRU Information Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printed Service Guide For ACER AUTHORIZED SE...

Страница 7: ...8 Removing the Hard Disk Drive 41 Removing the Power Supply 42 Removing the Memory Modules 44 Removing the TV Tuner Card 45 Removing the VGA Card 46 Removing the Front I O and Card Reader Boards 48 Removing the Mainboard 51 System Troubleshooting 53 Hardware Diagnostic Procedure 53 System Check Procedures 54 Power System Check 54 System External Inspection 54 System Internal Inspection 54 Checkpoi...

Страница 8: ... Messages 67 MPS Table Multi processor eModule Error Messages 67 Online Support Information 68 System Block Diagram and Board Layout 69 System Block Diagram 69 Board Layout 70 Mainboard 70 System Jumper 72 FRU Field Replaceable Unit List 73 X3810 X5810 Exploded Diagram 74 X3810 FRU List 76 X5810 FRU List 85 Technical Specifications 95 ...

Страница 9: ...ual Core E1400 E1500 processor Chipset North bridge Intel G43 G45 Express chipset South bridge Intel ICH10 chipset Memory subsystem Supports up to four 240 pin DDR3 1066 1333 MHz DIMM sockets Supports single channel or dual channel memory mode Media storage DVD ROM SATA drive Combo SATA drive Blu ray disc rewriter Super Multi SATA DVD drive 160 320 640 GB or 1 TB SATA hard disk drive Serial ATA co...

Страница 10: ...akers jack Center speaker subwoofer jack Surround L R speaker jack Audio inside speaker jack or side speaker jack S PDIF port HDMI port eSATA port Four USB 2 0 ports Gigabit LAN port VGA monitor port Operating system and software Operating system options Genuine Windows Vista Ultimate 32 64 bit Genuine Windows Vista Home Premium 32 64 bit Applications Acer Empowering Technology Acer eRecovery Mana...

Страница 11: ...Chapter 1 3 Dimension and weight Dimension DxWxH 265 x 100 x 362 mm with bezel Weight estimate 5 6 kg MVB SKU ...

Страница 12: ...activity indicator 2 Optical drive bay door 3 Drive bay door eject button Press to open drive bay door and access the optical drive 4 Media card reader 5 USB 2 0 ports 6 Headphone Speaker out line out jack 7 Front I O cover 8 Microphone in jack 9 CF I II CompactFlash Type I II slot 10 IEEE 1394 port 4 pin 11 USB 2 0 port 12 Power button power indicator ...

Страница 13: ...nt I O cover To close the door flip the cover back into place then press the cover beneath the icon 4 Media card reader 5 USB 2 0 ports 6 Headphone Speaker out line out jack 7 Front I O cover 8 Microphone in jack 9 CF I II CompactFlash Type I II slot 10 IEEE 1394 port 4 pin 11 USB 2 0 port 12 Drive bay door eject button Press to open drive bay door and access the optical drive ...

Страница 14: ...r out line in jack 4 S PDIF port 5 eSATA port 6 USB 2 0 ports 7 VGA monitor port 8 HDMI port 9 PS2 keyboard port 10 Power connector 11 Voltage selector switch 12 Lock slot 13 Key hole 14 PS2 mouse port 15 Gigabit LAN port 10 100 1000 Mbps 16 Rear speaker surround out jack 17 Center speaker subwoofer jack 18 Audio in or side speaker jack ...

Страница 15: ...Chapter 1 7 Internal Components No Component 1 HDD drive 2 Optical drive 3 Expansion cards 4 Mainboard 5 Heat sink fan assembly 6 Power supply ...

Страница 16: ...em is not powered on HDD activity Green On HDD is installed and functioning correctly Green Blinking Ongoing HDD activity Green Amber Flashing HDD is rebuilding data Amber On HDD failure LAN port network speed LED left Amber On GbE link network access Green On 100 Mbps link network access Off 10 Mbps link network access LAN port network connection LED right Green On Active network link Blinking On...

Страница 17: ...rompted Run Setup message to make changes to the CMOS setup NOTE If you repeatedly receive Run Setup messages the battery may be bad In this case the system cannot retain configuration values in CMOS Ask a qualified technician for assistance CMOS setup loads the configuration values in a battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM which allows c...

Страница 18: ...sor to the previous and next page of a multiple page menu Home Move the cursor to the first page of a multiple page menu End Move the cursor to the last page of a multiple page menu and keys Select a value for the currently selected field only if it is user configurable Press these keys repeatedly to display each possible entry or the Enter key to choose from a pop up menu NOTE Grayed out fields a...

Страница 19: ...Advanced BIOS Features Advanced Chipset Features Integrated Peripherals Power Management Setup PC Health Status Frequency Voltage Control BIOS Security Features Load Default Settings Save Exit Setup Exit Without Saving In the descriptive table following each of the menu screenshots settings in boldface are the default and suggested settings ...

Страница 20: ...tem Processor Speed Speed of the CPU installed on the system System Memory Total size of system memory installed on the system System Manufacturer Name of the manufacturer of this system Product Name Product name of the system System Serial Number Serial number of the system System BIOS Version Version number of the BIOS setup utility BIOS Release Date Date when the BIOS setup utility was released...

Страница 21: ... Set the system time following the hour minute second format AHCI Port 0 1 2 3 Displays the status of auto detection of the AHCI device SATA Port 1 2 3 Press Enter to view detailed device information connected to the SATA connectors Halt On Determines whether the system will stop for an error during the POST All But Keyboard No Errors All Errors ...

Страница 22: ...e Priority submenu and specify the boot device priority sequence from available hard drives Optical Disk Drive Priority Press Enter to access the Optical Disk Drive Priority submenu and specify the boot device priority sequence from available CD DVD drives Removable Device Priority Press Enter to access the Removable Device Priority submenu and specify the boot device priority sequence from availa...

Страница 23: ...r disables the Virtualization Technology VT availability If enabled a virtual machine manager VMM can utilize the additional hardware virtualization capabilities provided by this technology Note A full reset is required to change the setting Enabled Disabled Memory Hole Remapping Enables or disables remapping of overlapped PCI memory above the total physical memory Enabled Disabled Primary Video S...

Страница 24: ...or legacy USB devices Enabled Disabled USB Storage Emulation When set to Auto USB devices less than 2 GB will be emulated as Floppy and remaining as HDD Forced HDD option can be used to force a HDD formatted drive to boot as FDD Auto Floppy Hard Disk Onboard LAN Controller Enables or disables the onboard LAN controller Enabled Disabled Onboard LAN Option ROM Enables or disables the load of embedde...

Страница 25: ...stem from a power saving mode through an event on PCI Express device Enabled Disabled Power On by Onboard LAN Enables or disables an onboard LAN controller to generate a wake event Disabled Enabled Wake Up by PS 2 KB Mouse Enables or disables to wake up the system from a power saving mode using a PS2 keyboard or mouse Enabled Disabled USB Device Wake Up From S3 S4 If enabled press any key or click...

Страница 26: ...18 Chapter 2 PC Health Status Parameter Description Option Smart FAN Enables or disables the smart system fan control function Enabled Disabled ...

Страница 27: ...ectrum feature if you are overclocking A slight jitter can introduce a temporary boost in clock speed causing the overclocked processor to lock up Enabled Disabled Processor Configuration Press Enter to access the Processor Configuration submenu DRAM Configuration Press Enter to access the DRAM Configuration submenu Bus Configuration Press Enter to access the Bus Configuration submenu ...

Страница 28: ...on Technology VT availability If enabled a virtual machine manager VMM can utilize the additional hardware virtualization capabilities provided by this technology Note A full reset is required to change the setting Enabled Disabled Intel XD Bit When Enabled the processor disables code execution when a worm attempts to insert a code in the buffer preventing damage and worm propagation When Disabled...

Страница 29: ...MHz Configure DRAM Timing by SPD Enables or disables DRAM timing control Enabled Disabled Memory Hole Set the memory hole remapping Disabled 15 MB 16 MB Initiate Graphic Adapter Select the graphic controller to use as the primary boot device PCIE Onboard Auto Video Memory Size Select the amount of system memory used by Intel Graphics device 32 MB 64 MB 128 Mb Disabled PEG Port Enables or disables ...

Страница 30: ... Port Configure Onboard LAN Controller Enables or siables the onboard network controller Enabled Disabled Onboard LAN Option ROM Enables or disables the load of embedded option ROM for onboard network controller Disabled Enabled Power On by Onboard LAN Enables or disables an onboard LAN controller to generate a wake event Disabled Enabled ...

Страница 31: ...o 5 seconds 3 to 4 seconds 2 to 3 seconds 1 to 2 seconds Restore On AC Power Loss Enables or disables the system to reboot after a power failure or interrupt occurs Power Off Power On Last State PCIE Port 0 to 4 Enables or disables the selected PCIE port Auto Enabled Disabled PCIE High Priority Port Set the PCIE high priority port Disabled Port 0 1 2 3 4 or 5 PCIE Port 0 to 5 IOxAPIC Enable Enable...

Страница 32: ...the up down arrow keys to select password parameter Change Supervisor Password or Change User Password menu then press Enter 2 Type the original password then press Enter 3 Type a new password then press Enter 4 Retype the password to verify the first entry then press Enter again 5 Press F10 6 Select Yes to save the new password and close the Setup Utility Parameter Description Supervisor Password...

Страница 33: ...Use the up down arrow keys to select password parameter Change Supervisor Password or Change User Password menu then press Enter 2 Enter the current password then press Enter 3 Press Enter twice without entering anything in the password fields ...

Страница 34: ...ad the default settings for all BIOS setup parameters Setup defaults are quite demanding in terms of resources consumption If you are using low speed memory chips or other kinds of low performance components and you choose to load these settings the system might not function properly ...

Страница 35: ...Chapter 2 27 Save Exit Setup The Save Exit Setup menu allows you to save changes made and close the Setup Utility ...

Страница 36: ...28 Chapter 2 Exit Without Saving The Exit Without Saving menu allows you to discard changes made and close the Setup Utility ...

Страница 37: ...n Key DOK and keep it ready in hand 1 Connect the USB storage device to a USB port on your computer 2 Save the AMIBoot ROM to the USB storage device 3 After saving the file unplug the USB storage device 2 Connect the USB storage device containing the DOK to a USB port on the system 3 Press the power button to boot the system then press Ctrl Home The system initializes the BIOS recovery process The...

Страница 38: ...30 Chapter 2 ...

Страница 39: ...g tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat blade screwdriver Philips screwdriver Hex screwdriver Plastic flat blade screwdriver Plastic tweezers NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components Chapter 3 Syst...

Страница 40: ...cedure perform the steps listed below 1 Turn off the system and all the peripherals connected to it 2 Unplug the power cord from the power outlets 3 Unplug the power cord from the system 4 Unplug all peripheral cables from the system 5 Place the system unit on a flat stable surface ...

Страница 41: ...12 D 6 32 L6 NI 86 00J44 C60 MAIN UNIT FRONT BEZEL MAIN UNIT DISASSEMBLY SIDE PANEL CPU Ax2 HEAT SINK FAN ASSEMBLY POWER SUPPLY MEMORY MODULES VGA CARD FRONT I O AND CARD READER BOARD BRACKET MAINBOARD OPTICAL DRIVE HDD ODD BRACKET Bx2 HDD MODULE HDD Cx4 Ax3 Dx1 Ax1 Dx1 Dx6 FRONT I O BOARD CARD READER BOARD Dx2 Dx2 Bx2 TV TUNER CARD Ax1 ...

Страница 42: ...ed on the rear edge of the side panel 3 Slide the side panel toward the back of the chassis until the tabs on the cover disengage with the slots on the chassis 4 Lift the side panel away from the system and put it aside for reinstallation later Screw Quantity Color Torque Part No 6 32 L5 BZN 2 Black 5 7 to 6 3 kgf cm 86 00J07 B60 ...

Страница 43: ...evious section for instructions 2 Remove the front bezel 1 Release the front bezel retention tabs from the chassis interior 2 Detach the bezel slightly away from the chassis 3 Disconnect the LED cable from the bezel and remove the bezel For X5810 model skip this step X3810 X5810 ...

Страница 44: ...sink then lift the heat sink fan assembly away from the mainboard 4 Lay down the heat sink fan assembly in an upright position on top of the optical drive as shown below then disconnect the fan cable from the mainboard 5 Remove the heat sink fan assembly from the chassis then lay it down in an upright position with the thermal patch facing upward Do not let the thermal patch on the heat sink fan a...

Страница 45: ...ore handling 1 See Removing the Side Panel on page 34 2 See Removing the Front Bezel on page 35 3 See Removing the Heat Sink Fan Assembly on page 36 4 Remove the processor 1 Release the load lever 2 Pull the load lever to the fully open upright position 3 Pull out the processor from the socket IMPORTANT If you are going to install a new processor note the arrow on the corner to make sure the proce...

Страница 46: ...35 3 See Removing the Heat Sink Fan Assembly on page 36 4 See Removing the Processor on page 37 5 Remove the HDD ODD bracket 1 Disconnect the data and power cables from the optical drive 2 Remove the two screws B from the HDD ODD bracket Screw Quantity Color Torque Part No 6 32 xL6 2 Silver 5 7 to 6 3 kgf cm 86 1A324 5R0 ...

Страница 47: ...Chapter 3 39 3 Lift the HDD ODD bracket and turn it over 4 Disconnect the data and power cables from the HDD 5 Remove the HDD ODD bracket 6 Place the bracket on a clean static free work surface ...

Страница 48: ...40 Chapter 3 7 Remove the two screws B from the optical drive 8 Slide the optical drive out of the drive bay Screw Quantity Color Torque Part No 6 32 3 16 NI 3 Silver 5 5 to 6 5 kgf cm 86 1A324 5R0 ...

Страница 49: ...ge 36 4 See Removing the Processor on page 37 5 Remove the HDD ODD bracket See Removing the Optical Drive on page 38 1 Place the bracket on a clean static free work surface 2 Remove the four screws C that secure the HDD module to the HDD ODD bracket 3 Slide the HDD out of the bracket Screw Quantity Color Torque Part No 6 32 3 16 NI 4 Silver 5 7 to 6 3 kgf cm 86 5A5B6 012 ...

Страница 50: ...n page 36 4 See Removing the Processor on page 37 5 See Removing the Optical Drive on page 38 6 See Removing the Hard Disk Drive on page 41 7 Disconnect the 4 pin and 24 pin power supply cables from the mainboard 8 Remove the screw D that secures the power supply to the chassis Screw Quantity Color Torque Part No 6 32 L6 BZN 1 Silver 5 7 to 6 3 kgf cm 86 00J44 C60 ...

Страница 51: ... 9 Remove the three screws A that secure the power supply to the rear panel 10 Lift the power supply module out of the chassis Screw Quantity Color Torque Part No 6 32 L5 BZN 3 Black 5 5 to 6 5 kgf cm 86 00J07 B60 ...

Страница 52: ...See Removing the Front Bezel on page 35 3 See Removing the Heat Sink Fan Assembly on page 36 4 See Removing the Processor on page 37 5 See Removing the Optical Drive on page 38 6 See Removing the Hard Disk Drive on page 41 7 Remove the memory modules 1 Press the holding clips on both sides of the DIMM slot outward to release the DIMM 2 Gently pull the DIMM upward to pull it away from the chassis ...

Страница 53: ...Fan Assembly on page 36 4 See Removing the Processor on page 37 5 See Removing the Optical Drive on page 38 6 See Removing the Hard Disk Drive on page 41 7 Remove the screw A that secures the card to the chassis 8 Gently pull the card to remove it from the mainboard Screw Quantity Color Torque Part No 6 32 L5 BZN 3 Black 5 5 to 6 5 kgf cm 86 00J07 B60 ...

Страница 54: ...n Assembly on page 36 4 See Removing the Processor on page 37 5 See Removing the Optical Drive on page 38 6 See Removing the Hard Disk Drive on page 41 7 Remove the screw A that secures the card to the chassis 8 Gently pull the card to remove it from the mainboard Screw Quantity Color Torque Part No 6 32 L5 BZN 3 Black 5 5 to 6 5 kgf cm 86 00J07 B60 ...

Страница 55: ...Chapter 3 47 9 Disconnect the VGA card cable from the mainboard ...

Страница 56: ... Processor on page 37 5 See Removing the Optical Drive on page 38 6 See Removing the Hard Disk Drive on page 41 7 See Removing the Memory Modules on page 44 8 Disconnect one end of the USB 1394 and audio cables from the I O and card reader boards then open the cable retention clip 9 Disconnect the other end of the USB 1394 and audio cables from the mainboard 10 Remove the front I O and card reader...

Страница 57: ...racket 11 Remove the card reader board 1 Remove the two screws D that secure the card reader board to the bracket Screw Quantity Color Torque Part No 6 32 L6 BZN 1 Silver 4 75 to 5 2 kgf cm 86 00J44 C60 Screw Quantity Color Torque Part No 6 32 L6 BZN 1 Silver 3 5 to 4 5 kgf cm 86 00J44 C60 ...

Страница 58: ...out of the bracket 12 Remove the front I O board 1 Remove the two screws D that secure the I O board to the bracket 2 Pull the I O board out of the bracket Screw Quantity Color Torque Part No 6 32 L6 BZN 1 Silver 3 8 to 4 2 kgf cm 86 00J44 C60 ...

Страница 59: ...e 38 6 See Removing the Hard Disk Drive on page 41 7 See Removing the Memory Modules on page 44 8 See Removing the VGA Card on page 46 9 See Removing the TV Tuner Card on page 45 10 See Removing the Front I O and Card Reader Boards on page 48 11 Disconnect the LED and SATA cable from the mainboard 12 Remove the six screws D that secure the mainboard to the chassis Screw Quantity Color Torque Part ...

Страница 60: ...52 Chapter 3 13 Remove the screw B on the rear panel 14 Lift the board from the chassis Screw Quantity Color Torque Part No M3xL5 1 Black 5 5 to 6 5 kgf cm 86 1A324 5R0 ...

Страница 61: ...er products prototype cards or modified options can give false errors and invalid system responses 1 Obtain the failing symptoms in as much detail as possible 2 Verify the symptoms by attempting to recreate the failure by running the diagnostic tests or repeating the same operation 3 Refer to Power System Check on page 54 and Beep Codes on page 60 to determine which corrective action to perform Sy...

Страница 62: ... If the problem is not evident continue with System Internal Inspection System Internal Inspection 1 Turn off the system and all the peripherals connected to it 2 Unplug the power cord from the power outlets 3 Unplug the power cord from the system 4 Unplug all peripheral cables from the system 5 Place the system unit on a flat stable surface 6 Remove the system covers For instructions on removing ...

Страница 63: ...e including RTC and keyboard controller NMI is disabled D0 Go to flat mode with 4GB limit and GA20 enabled Verify the bootblock checksum D1 Perform keyboard controller BAT test Check if waking up from power management suspend state Save power on CPUID value in scratch CMOS D2 Disable CACHE before memory detection Execute full memory sizing module Verify that flat mode is enabled D3 If memory sizin...

Страница 64: ...read from floppy EA Enable ATAPI hardware Attempt to read from ARMD and ATAPI CDROM EB Disable ATAPI hardware Jump back to checkpoint E9 EF Read error occurred on media Jump back to checkpoint EB E9 or EA Determine information about root directory of recovery media F0 Search for pre defined recovery file name in root directory F1 Recovery file not found F2 Start reading FAT table and analyze FAT t...

Страница 65: ...1ChHandlerBlock 08 Initializes the CPU The BAT test is being done on KBC Program the keyboard controller command byte is being done after Auto detection of KB MS using AMI KB 5 0A Initializes the 8042 compatible Key Board Controller 0B Detects the presence of PS 2 mouse 0C Detects the presence of Keyboard in KBC port 0E Testing and initialization of different Input Devices Also update the Kernel V...

Страница 66: ... during POST 85 Display errors to the user and gets the user response for error 87 Execute BIOS setup if needed requested Check boot password if installed 8C Late POST initialization of chipset registers 8E Program the peripheral parameters Enable Disable NMI as selected 90 Late POST initialization of system management interrupt A0 Check boot password if installed A1 Clean up work needed before bo...

Страница 67: ... the BUS concerned 7 func 7 add on ROM initialization for all BUSes 8 func 8 BBS ROM initialization for all BUSes The lower nibble Y indicates the BUS on which the different routines are being executed Y can be from 0 to 5 0 Generic DIM Device Initialization Manager 1 On board System devices 2 ISA devices 3 EISA devices 4 ISA PnP devices 5 PCI devices Checkpoint Description 2A Initialize different...

Страница 68: ...t beeps then repeat VGA not installed or VGA error Graphics card error not installed graphics card memory error or graphics card BIOS checksum error One long beep then two short beep BIOS damaged BIOS is damaged BIOS POST jumps to Boot Block to execute the default procedures Two short beeps CMOS damaged CMOS checksum error or CMOS battery loss occurs Number of Beeps Description 1 No media present ...

Страница 69: ...cards except the video adapter If beep codes are generated when all other expansion cards are absent consult your system manufacturer s technical support If beep codes are not generated when all other expansion cards are absent one of the add in cards is causing the malfunction Insert the cards back into the system one at a time until the problem happens again This will reveal the malfunctioning c...

Страница 70: ...the hole is set at 512K base memory or when CMOS is corrupted Message Displayed Description Boot Failure This is a generic message indicating the BIOS could not boot from a particular device This message is usually followed by other information concerning the device Invalid Boot Diskette A diskette was found in the drive but it is not configured as a bootable diskette Drive Not Ready The BIOS was ...

Страница 71: ...s in POST 5th Master Hard Disk Error The IDE ATAPI device configured as Master in the 5th IDE controller could not be properly initialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST 5th Slave Hard Disk Error The IDE ATAPI device configured as Slave in the 5th IDE controller could not be properly initialized by the BIOS ...

Страница 72: ... Slave in the 6th IDE controller failed an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST S M A R T Capable but Command Failed The BIOS tried to send a S M A R T message to a hard disk but the command transaction failed This message can be reported by an ATAPI device using the S M A R T error reporting standard...

Страница 73: ...rying to use the same non shareable resources Memory or I O NVRAM Ignored The NVRAM data used to store Plug n Play PnP data was not used for system configuration in POST NVRAM Bad The NVRAM data used to store Plug n Play PnP data was not used for system configuration in POST due to a data error Static Resource Conflict Two or more Static Devices are trying to use the same resource space usually Me...

Страница 74: ...keyboard controller is initialized PS2 Keyboard not found PS2 Keyboard support is enabled in the BIOS setup but the device is not detected PS2 Mouse not found PS2 Mouse support is enabled in the BIOS setup but the device is not detected Keyboard Interface Error Keyboard Controller failure This may indicate a problem with system hardware Unlock Keyboard PS2 keyboard is locked User needs to unlock t...

Страница 75: ...er is disabled because of incorrect data structure This condition occur if the USB host controller needs 64 bit data structure while the USB is ported with 32 bit data structure Message Displayed Description Not enough space in Runtime area SMBIOS data will not be available This message is displayed when the size of the SMBIOS data exceeds the available SMBIOS runtime storage size Message Displaye...

Страница 76: ... information materials for all of Acer notebook desktop and server models including Service guides for all models User s manuals Training materials BIOS updates Software utilities Spare parts lists Technical Announcement Bulletins TABs For these purposes we have included an Acrobat File to facilitate a hassle free downloading of our technical materials The following are also available in the Suppo...

Страница 77: ...Chapter 5 69 System Block Diagram System Block Diagram and Board Layout Chapter 5 ...

Страница 78: ...3 USBF3 Front USB connector 4 USBF2 Front USB connector 5 USBF1 Front USB connector 6 PCIEX1 PCI Express x16 slot 7 PCIE1 PCI Express x1 slot 8 AUDIOF1 Front audio connector 9 AUDIOS1 Internal audio jack 10 SPDIF1 SPDIF audio jack 11 PWR1 4 pin ATX power connector 12 U17 Processor socket 13 DIMM1 2 DIMM slot 14 DIMM1 2 DIMM slot ...

Страница 79: ...SATA 3 connector 18 FIREH1 1394 connector 19 KBMSCONN1 Top PS2 Mouse port Bottom PS2 Keyboard port 20 HDMI1 HDMI port 21 VGA1 VGA D sub port 22 USBESATA1 Top USB ports Bottom eSATA port 23 USBLAN1 Top Gigabit LAN port Bottom USB ports 24 AUDJACK1 Audio 7 1 channel No Code Description ...

Страница 80: ...72 Chapter 5 System Jumper Name Location Default Settings Clear CMOS NVRAM JBIOS1 1 2 2 3 Normal default Clear CMOS NVRAM ...

Страница 81: ...on the printed Service Guide For Acer authorized service providers your Acer office may have a different part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for service To scrap or to return the defective parts follow the local government ordinance or regulations on how to dispose i...

Страница 82: ...74 Chapter 6 X3810 X5810 Exploded Diagram ...

Страница 83: ...MIDDLE BEZEL 10 ODD DOOR 11 ODD LINK BKT 12 ODD DOOR SPRING 13 POWER BUTTON 14 PROTECTFILM BEZEL CVR 15 PROTECTFILM EJECT 16 PROTECTFILM IO DOOR 17 PROTECTFILM MID BZL 18 PROTECTFILM ODD DOOR 19 PROTECTFILM POWER 20 RUB ODD LINK 21 SPG ODD BUTTON BOXER 22 ASSEMBLY L CASE ASM 23 ASSEMBLY U CASE ASM 24 FRONT IO BRACKET 25 ODD BRACKET 26 HDD BRACKET ...

Страница 84: ...300 010 RECEIVER RECEIVER PHILIPS VISTA MCE TRANSCEIVER WITH 1 BLASTER OVU412000 RV 11000 003 RECEIVER SMK RECEIVER VISTA MCE RECEIVER WITH ONE IR BLASTER RV 11000 004 RECEIVER PHILIPS VISTA OVU71 RV 11000 007 RECEIVER SMK VISTA OVU71 RV 11000 011 BOARDS WIRELESS PCI CARD PRO NETS WU61RL USB RALINK CHIPSET 802 11 B G NI 10200 002 WIRELESS LAN BOARD 802 11BGN LITEON WN7600R NI 10200 009 WIRELESS LA...

Страница 85: ...ABLE TBD SATA ODD SATA CABLE 50 SC101 002 SATA ODD SATA CABLE 50 G8101 001 HDD SATA CABLE 50 SC101 003 HDD SATA CABLE 50 G8101 002 POWER SWITCH LED CABLE 50 SC101 004 POWER CORD 110V 3PIN UL USA 27 01518 0I1 POWER CORD 250V 3PIN BRAZIL 27 01518 0R1 POWER CORD 125V 7A 3G JAPAN 27 01518 181 POWER CORD 125V 10A BLACK MEXICO 27 01518 A01 POWER CORD 250V 3PIN 1800MM UK 27 03118 031 CASE COVER BRACKET A...

Страница 86: ... CPU INTEL CELERON DUA CORE E1500 2 2G 512K 800FSB 65W KC 15001 CDE CPU INTEL PENTIUM DUAL CORE E5200 2 5G 2M 800FSB 65W EU80571PG0602M 896940 SLAY7 KC 52001 DEM CPU INTEL PENTIUM E5300 2 6G PGA KC 53001 DEM CPU INTEL PENTIUM E5400 2 7G 2M 800FSB 65W KC 54001 DEM CPU INTEL CORE2QUAD Q6600 LGA 2 4G 2X4M 1066 775 95W G 0 KC 66001 QQG CPU INTEL WOLFDALE E7400 2 8G PGA KC 74001 DE0 CPU INTEL CORE2QUAD...

Страница 87: ...0 KEYBOARD PS2 104KEY CHICONY KB 07593T02552V THAI BLACK KB PS203 101 KEYBOARD PS2 105KEY CHICONY KB 07596E02552V SPANISH BLACK KB PS203 102 KEYBOARD PS2 105KEY CHICONY KB 07596P02552V PORTUGUESE BLACK KB PS203 103 KEYBOARD PS2 105KEY CHICONY KB 07596CA2552V CANADA FRENCH KB PS203 104 KEYBOARD PS2 107KEY CHICONY KB 07598PA2552V BRAZILIAN PORTU KB PS203 105 KEYBOARD PS2 109KEY CHICONY KB 07590J0255...

Страница 88: ...8 KEYBOARD PS2 105KEY LITE ON SK 9620 SG 30600 2KW DANISH BLACK VISTA KB PS20B 009 KEYBOARD PS2 104KEY LITE ON SK 9620 SG 30600 XCW CZECH BLACK VISTA KB PS20B 010 KEYBOARD PS2 105KEY LITE ON SK 9620 SG 30600 24W SLOVAK BLACK VISTA KB PS20B 011 KEYBOARD PS2 104KEY LITE ON SG 30600 XAW RUSSIAN BLACK VISTA KB PS20B 012 KEYBOARD PS2 105KEY LITE ON SK 9620 SG 30600 2GW HUNGARIAN BLACK VISTA KB PS20B 01...

Страница 89: ...5KEY LITE ON SK 9620 SG 30600 38W ARABIC FRENCH BLACK VISTA KB PS20B 039 KEYBOARD WIRELESS 104KEY CHICONY KG 07663US2552V 2 4G US KB RF403 061 KEYBOARD USB 104KEY CHICONY KU 07603US2552V STANDARD WITH EKEY BLACK KB USB03 062 KEYBOARD USB 104KEY CHICONY KU 07603RD2552V T CN BLACK KB USB03 063 KEYBOARD USB 104KEY CHICONY KU 07603RE2552V S CN BLACK KB USB03 064 KEYBOARD USB 104KEY CHICONY KU 07603U42...

Страница 90: ...3 095 KEYBOARD USB 104 KEY LITE ON SK 9625 SG 30700 XUW BLACK US VISTA KB USB0B 043 KEYBOARD USB 104 KEY LITE ON SK 9625 SG 30700 XMW BLACK TRADITIONAL CHINESE VISTA KB USB0B 044 KEYBOARD USB 104 KEY LITE ON SK 9625 SG 30700 XLW BLACK SIMPLIFIED CHINESE VISTA KB USB0B 045 KEYBOARD USB 104 KEY LITE ON SK 9625 BLACK US INTERNATIONAL KB USB0B 046 KEYBOARD USB 104 KEY LITE ON SK 9625 SG 30700 X1W BLAC...

Страница 91: ... BLACK TURKISH VISTA KB USB0B 074 KEYBOARD USB 105 KEY LITE ON SK 9625 SG 30700 29W BLACK SPANISH VISTA KB USB0B 075 KEYBOARD USB 105 KEY LITE ON SK 9625 SG 30700 28W BLACK TURKISH Q VISTA KB USB0B 076 KEYBOARD USB 105 KEY LITE ON SK 9625 SG 30700 38W BLACK ARABIC FRENCH VISTA KB USB0B 077 MAINBOARD MAINBOARD DIG43L AGREYHOUND W RTC BATTERY MB SC101 001 MEMORY MEMORY NANYA DDR3 1333MHZ 1G NT1GC64B...

Страница 92: ... PFC 230V LITEON PE 5221 08AP ROHS PY 2200B 002 POWER SUPPLY 220W 115VAC 230V DELTA NON PFC DPS 220UB A PY 22009 002 POWER SUPPLY 220W PFC 230V DELTA DPS 220UB 1 A PY 22009 003 POWER SUPPLY 220W DELTA DPS 220UB PY 22009 005 POWER SUPPLY 220W LITE ON DPS 220UB PY 2200B 003 SCREWS SCRW I NO6 32 L5 BZN 86 00J07 B60 SCRW PAN 6 32 L6 NI BOXER WZS 86 00J44 C60 SCERW 6 32 L5 PAN NI 86 00J90 B60 SCREW PAN...

Страница 93: ...300 010 RECEIVER RECEIVER PHILIPS VISTA MCE TRANSCEIVER WITH 1 BLASTER OVU412000 RV 11000 003 RECEIVER SMK RECEIVER VISTA MCE RECEIVER WITH ONE IR BLASTER RV 11000 004 RECEIVER PHILIPS VISTA OVU71 RV 11000 007 RECEIVER SMK VISTA OVU71 RV 11000 011 BOARDS WIRELESS PCI CARD PRO NETS WU61RL USB RALINK CHIPSET 802 11 B G NI 10200 002 WIRELESS LAN BOARD 802 11BGN LITEON WN7600R NI 10200 009 WIRELESS LA...

Страница 94: ...EXTENDER LED CABLE TBD SATA ODD SATA CABLE 50 SC101 002 SATA ODD SATA CABLE 50 G8101 001 HDD SATA CABLE 50 SC101 003 HDD SATA CABLE 50 G8101 002 POWER SWITCH LED CABLE 50 SC101 004 POWER CORD 110V 3PIN UL USA 27 01518 0I1 POWER CORD 250V 3PIN BRAZIL 27 01518 0R1 POWER CORD 125V 7A 3G JAPAN 27 01518 181 POWER CORD 125V 10A BLACK MEXICO 27 01518 A01 POWER CORD 250V 3PIN 1800MM UK 27 03118 031 CASE C...

Страница 95: ... CPU INTEL CELERON DUA CORE E1500 2 2G 512K 800FSB 65W KC 15001 CDE CPU INTEL PENTIUM DUAL CORE E5200 2 5G 2M 800FSB 65W EU80571PG0602M 896940 SLAY7 KC 52001 DEM CPU INTEL PENTIUM E5300 2 6G PGA KC 53001 DEM CPU INTEL PENTIUM E5400 2 7G 2M 800FSB 65W KC 54001 DEM CPU INTEL CORE2QUAD Q6600 LGA 2 4G 2X4M 1066 775 95W G 0 KC 66001 QQG CPU INTEL WOLFDALE E7400 2 8G PGA KC 74001 DE0 CPU INTEL CORE2QUAD...

Страница 96: ...0 KEYBOARD PS2 104KEY CHICONY KB 07593T02552V THAI BLACK KB PS203 101 KEYBOARD PS2 105KEY CHICONY KB 07596E02552V SPANISH BLACK KB PS203 102 KEYBOARD PS2 105KEY CHICONY KB 07596P02552V PORTUGUESE BLACK KB PS203 103 KEYBOARD PS2 105KEY CHICONY KB 07596CA2552V CANADA FRENCH KB PS203 104 KEYBOARD PS2 107KEY CHICONY KB 07598PA2552V BRAZILIAN PORTU KB PS203 105 KEYBOARD PS2 109KEY CHICONY KB 07590J0255...

Страница 97: ...8 KEYBOARD PS2 105KEY LITE ON SK 9620 SG 30600 2KW DANISH BLACK VISTA KB PS20B 009 KEYBOARD PS2 104KEY LITE ON SK 9620 SG 30600 XCW CZECH BLACK VISTA KB PS20B 010 KEYBOARD PS2 105KEY LITE ON SK 9620 SG 30600 24W SLOVAK BLACK VISTA KB PS20B 011 KEYBOARD PS2 104KEY LITE ON SG 30600 XAW RUSSIAN BLACK VISTA KB PS20B 012 KEYBOARD PS2 105KEY LITE ON SK 9620 SG 30600 2GW HUNGARIAN BLACK VISTA KB PS20B 01...

Страница 98: ...5KEY LITE ON SK 9620 SG 30600 38W ARABIC FRENCH BLACK VISTA KB PS20B 039 KEYBOARD WIRELESS 104KEY CHICONY KG 07663US2552V 2 4G US KB RF403 061 KEYBOARD USB 104KEY CHICONY KU 07603US2552V STANDARD WITH EKEY BLACK KB USB03 062 KEYBOARD USB 104KEY CHICONY KU 07603RD2552V T CN BLACK KB USB03 063 KEYBOARD USB 104KEY CHICONY KU 07603RE2552V S CN BLACK KB USB03 064 KEYBOARD USB 104KEY CHICONY KU 07603U42...

Страница 99: ...3 095 KEYBOARD USB 104 KEY LITE ON SK 9625 SG 30700 XUW BLACK US VISTA KB USB0B 043 KEYBOARD USB 104 KEY LITE ON SK 9625 SG 30700 XMW BLACK TRADITIONAL CHINESE VISTA KB USB0B 044 KEYBOARD USB 104 KEY LITE ON SK 9625 SG 30700 XLW BLACK SIMPLIFIED CHINESE VISTA KB USB0B 045 KEYBOARD USB 104 KEY LITE ON SK 9625 BLACK US INTERNATIONAL KB USB0B 046 KEYBOARD USB 104 KEY LITE ON SK 9625 SG 30700 X1W BLAC...

Страница 100: ... BLACK TURKISH VISTA KB USB0B 074 KEYBOARD USB 105 KEY LITE ON SK 9625 SG 30700 29W BLACK SPANISH VISTA KB USB0B 075 KEYBOARD USB 105 KEY LITE ON SK 9625 SG 30700 28W BLACK TURKISH Q VISTA KB USB0B 076 KEYBOARD USB 105 KEY LITE ON SK 9625 SG 30700 38W BLACK ARABIC FRENCH VISTA KB USB0B 077 MAINBOARD MAINBOARD DIG43L AGREYHOUND W RTC BATTERY MB SC101 001 MEMORY MEMORY NANYA DDR3 1333MHZ 1G NT1GC64B...

Страница 101: ... PFC 230V LITEON PE 5221 08AP ROHS PY 2200B 002 POWER SUPPLY 220W 115VAC 230V DELTA NON PFC DPS 220UB A PY 22009 002 POWER SUPPLY 220W PFC 230V DELTA DPS 220UB 1 A PY 22009 003 POWER SUPPLY 220W DELTA DPS 220UB PY 22009 005 POWER SUPPLY 220W LITE ON DPS 220UB PY 2200B 003 SCREWS SCRW I NO6 32 L5 BZN 86 00J07 B60 SCRW PAN 6 32 L6 NI BOXER WZS 86 00J44 C60 SCERW 6 32 L5 PAN NI 86 00J90 B60 SCREW PAN...

Страница 102: ...94 Chapter 6 ...

Страница 103: ... 775 LGA 775 LGA 775 Clock multiplier 9x 7x 7 5x 7 5x 8x 8 5x 9x Voltage V 1 1 1 372 0 85 1 3625 0 85 1 3625 0 85 1 3625 0 85 1 3625 0 85 1 3625 0 85 1 3625 Thermal design power W 95 105 95 95 95 95 95 95 Intel Core 2 Duo Item Specification Model number E7400 E7500 E8500 E8600 Core nm 45 45 45 45 L2 cache size MB 3 3 6 6 Clock speed GHz 2 8 2 93 3 16 3 33 Front side bus MHz 1066 1066 1333 1333 Fre...

Страница 104: ...cification Model number E1400 E1500 Architecture nm 65 65 L2 cache size KB 512 512 Clock speed GHz 2 0 2 2 Front side bus MHz 800 800 Frequency MHz 2000 2200 Socket LGA 775 LGA 775 Clock multiplier 10x 11x Voltage V 1 162 1 312 1 162 1 312 Thermal design power W 65 65 Item Specification System core logic Intel G43 G45 Express chipset Intel ICH10 chipset Memory controller Intel G43 G45 Express chip...

Страница 105: ...2864AY 1G4D1 MT16JTF25664AY 1G4D1 DDR3 1066 M378B2873DZ1 CF8 M378B5673DZ1 CF8 DDR3 1333 M378B2873DZ1 CH9 M378B2873EH1 CH9 M378B5673DZ1 CH9 M378B5673EH1 CH9 DDR3 1333 GU502203EP0200 GU512303EP0200 DIMM size GB 1 2 1 2 1 2 Pin 240 240 240 Memory clock MHz DDR3 1066 133 DDR3 1333 166 DDR3 1066 133 DDR3 1333 166 DDR3 1066 133 DDR3 1333 166 I O bus clock MHz DDR3 1066 533 DDR3 1333 667 DDR3 1066 533 DD...

Страница 106: ...eed RPM 7200 7200 7200 Capacity GB 160 320 640 1000 160 320 640 160 320 640 Cache MB 160 320 1000 GB 8 640 GB 16 160 320 GB 8 340 GB 16 160 320 GB 8 640 GB 16 Item Specification VGA controller Intel G43 G45 Express chipset Connector VGA monitor port Item Specification PCI controller Intel G43 G45 Express chipset Intel ICH10 chipset Number of slots PCI Express x 1 slot PCI Express x16 slot Item Spe...

Страница 107: ...DVD R2x 4x 6x CLV 8x ZCLV 8x 12x PCAV 16x CAV DVD R DL 2x 4x 6x CLV 8x ZCLV DVD RW1x 2x 4x 6x CLV DVD RAM 2x 3x ZCLV 3x 5x PCAV Ver 2 2 DVD R2 4x 4x 6x CLV 8x 12x ZCLV 8x 12x PCAV 16xCAV DVD R DL2 4x 4x 6x CLV 8xZCLV DVD RW2 4x 4x 6x CLV 8xZCLV High Speed DVD RW 6x CLV 8x ZCLV CD R4x 8x 16x CLV 24x 32x 40x PCAV CD RW 4x 10x 16x CLV 24x 32x ZCLV High Speed 10x Ultra Speed 16x 24x US Plus 16x 24x 32...

Страница 108: ...4x 2 4x 6x 3 2x 8x 4 8x 12x 6 4x 16x CAV DVD ROM dual layer 1 6x 4x 2 4x 6x 3 2x 8x 4 8x 12x CAV DVD R 2 4x 4x CLV 2 4x 6x 3 2x 8x 4 8x 12x 6 4x 16x CAV DVD R 2x 4x CLV 3 2x 8x 4 8x 12x 6 4x 16x CAV DVD RW 2 4x 4x CLV 2 4x 6x 3 2x 8x 4 8x 12x CAV DVD RW 2 4x 4x CLV 2 4x 6x 3 2x 8x 4 8x 12x CAV DVD R9 2 4x 4x CLV 2 4x 6x 3 2x 8x 4 8x 12x CAV DVD R9 2 4x 4x CLV 2 4x 6x 3 2x 8x 4 8x 12x CAV DVD RAM 2...

Страница 109: ...ax DVD ROM Video 11 1 Mbytes s max DVD R R R Double 11 1 Mbytes s max DVD RW RW 11 1 Mbytes s max DVD RAM 4 7GB 6 93 Mbytes s max CD ROM Mode1 7 2 Mbytes s max CLV 1 2m s disc CD R Mode1 7 2 Mbytes s max CLV 1 2m s disc CD RW Mode1 6 0 Mbytes s max CD DA D A E 7 2 Mbytes s max DVD ROM outside 20956 KB sec DVD ROM inside 8100 KB sec DVD 9 Disc Outside 10200 KB sec DVD 9 Disc Inside 4050KB sec DVD R...

Страница 110: ...Appendix A 102 ...

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