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ASM 7.0 FAQ (Frequently Asked Questions)

1 of 1

Acer Confidential

Author: System Solution Center, Enterprise Products Line, ITBG / Charles Liu

Release Date: July 3, 2006 Revision:

1.4 Total: 32 Pages

Doc. Description

In this note, we list frequently asked questions of ASM 7.0 (Acer Server Manager 7.0).

Products Affected

ASM 7.0 (Acer Server Manager 7.0)

Revision History

Date Revision

Modification

May 5, 2005

1.0

First release the document

Dec 21, 2005

1.1

Added ASM Console, ASR, Chassis, OS Support. Updated ARMC,
Installation, Power Control, RAID Status Monitor, Remote Console,
Redirection, System, Troubleshooting and Uninstallation

Jan 16, 2006

1.2

Added Memory. Updated Installation, Power Control and
Troubleshooting

May 2, 2006

1.3

Added Wake On LAN. Updated Language Support, OS Support, Power
Control, Troubleshooting.

Jul 3, 2006

1.4

Added Email Alerts, Power Supply Management. Updated Installation.

Содержание ASM 7

Страница 1: ... 0 Revision History Date Revision Modification May 5 2005 1 0 First release the document Dec 21 2005 1 1 Added ASM Console ASR Chassis OS Support Updated ARMC Installation Power Control RAID Status Monitor Remote Console Redirection System Troubleshooting and Uninstallation Jan 16 2006 1 2 Added Memory Updated Installation Power Control and Troubleshooting May 2 2006 1 3 Added Wake On LAN Updated ...

Страница 2: ...manually specify the IP address of ARMC 2 ASM 6 0 1 Is ASM 7 0 backward compatible with ASM 6 0 ANSWER No At current stage ASM 7 0 Console cannot manage ASM 6 0 Agent ASM 6 0 Console cannot manage ASM 7 0 Agent 2 Can you provide a comparison table of supported functions between ASM 6 0 and ASM 7 0 ANSWER A brief comparison table is provided below Functions ASM 6 0 ASM 7 0 Web GUI Yes5 YES Linux ba...

Страница 3: ... ASM 7 0 build 400 can support this NOTE 5 ASM 6 0 build 600 or later features Web Console and can support Web GUI ASM Console 1 Is ASM 7 0 a web based application ANSWER Yes it is a web based application 2 Can ASM 7 0 support the access through Internet Explorer browser ANSWER Yes ASM 7 0 Server Console and Administrator Console provide a consistent graphic user interface GUI for accessing manage...

Страница 4: ...manually specify the IP address of ASM 6 0 Web Console as ASM 7 0 cannot auto discover the available ASM 6 0 Web Console in the network ASR Automatic Server Restart 1 Can ASM 7 0 support ASR ANSWER On Altos servers that features BMC ASM 7 0 can support ASR The watchdog timer of BMC will check with heartbeat in certain time interval Once OS is crashed due to some reasons BMC will perform reboot shu...

Страница 5: ...he server Chassis 1 How can I get Chassis status for Altos G5350 It is always This information is not available in Chassis function ANSWER Altos G5350 does not support chassis status monitoring feature That is why it is always This information is not available 2 Altos G5350 does not feature Service ID LED But in ASM 7 0 build 300 there is System Identify LED Service ID information in Chassis funct...

Страница 6: ... CD Known issues and limitations have been listed in ASM 7 0 Release_notes htm Email Alerts 1 Can ASM 7 0 send email alerts when a problem or other event occurs on a computer for example the computer is running low on disk space ANSWER Yes 2 We have a customer with some problems regarding the email alert He has setup the email alerting system on the ASM 7 but it doesn t seem to work Can you tell m...

Страница 7: ...ASM 7 0 FAQ Frequently Asked Questions 7 of 7 Acer Confidential b In critical tab of the certain sensor for example fans please check Send e mail option ...

Страница 8: ...7 build 400T with the email alert in case a power supply fails or the raid status changes to degraded ANSWER In warning tab of the Storage Device please check Send e mail option However the power supply of Altos G320 G520 G530 G5350 does not supply power management and cannot be managed through ASM 7 0 ...

Страница 9: ...vent logs to a file ANSWER The maximum size of event log file is 5MB User could copy and past the selected logs to Windows application like Notepad or Microsoft Office Excel Grouping Feature 1 Does ASM 7 0 support grouping function I mean if users can select multiple systems and then execute a desired function ANSWER No ASM 7 0 does not support grouping function But if users want to power off syst...

Страница 10: ... please refer to the document Getting Started with Acer Server Manager in ASM 7 0 CDROM 2 How do I install ASM 7 0 build 100 in Linux ANSWER Please refer to ASM 7 0 Getting Started Guide for detail requirements in Linux environment Besides be kindly informed 1 Check everything in package selection for Linux installation option 2 The Linux setup script can only execute in X Window Then please follo...

Страница 11: ...sides be kindly informed 1 Check everything in package selection for Linux installation option 2 The Linux setup script can only execute in X Window Then please follow the instructions to install ASM 7 0 build 200T or later in Linux below a Insert ASM 7 0 build 200T CDROM EasyBUILD 7 0 Management CD Login as root b Install ASM 7 0 mount mnt cdrom cd mnt cdrom ism Software setup NOTE 1 For systems ...

Страница 12: ...b Select Local install c Select Administrator Console Install d Input the password for Certificate 8 characters at least e Follow the step in screen to finish the installation and then reboot system NOTE 1 Please make sure the IP address is set properly in advance NOTE 2 For Linux system please mount ASM 7 0 CDROM and then execute setup from mnt cdrom ism Software folder For the details please ref...

Страница 13: ...options can I select for Altos G310 Mk2 ANSWER Since Altos G310 Mk2 does not feature BMC the Server Install Minimal Agents and Server Install No Agents will not be supported Please select Server Install Primary Agents option for ASM 7 0 Server Console and Agent installation Or select Administrator Console Install when treating Altos G310 Mk2 as a Console to manage other systems NOTE Altos G310 Mk2...

Страница 14: ...kage needs to be removed for installing ASM 7 0 10 When I install ASM 7 0 Administrator Console the setup asks for security certificate password ANSWER Please input any 8 characters for this security certificate password during ASM 7 0 Administrator Console installation The security certificate password is used to create a security certificate that is used during secure communication between an Ad...

Страница 15: ...cy clients Does it mean ASM 7 0 build 200L can manage ASM 6 0 Agents ANSWER No all the versions of ASM 7 0 cannot manage ASM 6 0 Agents Since the option cannot be customized or removed from ASM 7 0 build 200L please neglect the option when install Administrator Console Language Support 1 Which language can ASM 7 0 support ANSWER The official supported languages are English German Japanese Russian ...

Страница 16: ...e of failed to find servers by ASM 7 0 Administrator Console please setup DNS server in the network in advance If there is no DNS server please add the IP address of the server you want to manage to hosts file in ASM 7 0 Administrator Console system 2 In Health function what s the meaning for Unknown status ANSWER ASM 7 0 will list all health items it supports for managed systems If the health ite...

Страница 17: ... Linux 9 0 No Red Hat Enterprise Linux 3 0 Update 2 Yes Red Hat Enterprise Linux 4 0 No SuSE Linux Enterprise Server 9 SP1 No NetWare 6 5 No OpenServer 5 0 7 No UnixWare 7 1 4 No 2 Can ASM 7 0 support Windows Server 2003 x64 Edition ANSWER No 3 Can ASM 7 0 support Red Hat Enterprise Linux 4 0 ANSWER No 4 Is SP1 Service Pack 1 needed for ASM 7 0 on Windows Server 2003 ANSWER No ASM 7 0 can support ...

Страница 18: ... in Power options ANSWER This is SOL Serial Over LAN feature of IPMI 2 0 A console redirection window can display the server s boot information during POST You can use the console redirection window to pause the boot process and change BIOS settings on the managed server But this SOL function is only supported for IPMI 2 0 based system Currently the ASM 7 0 supported Altos servers i e Altos G310 M...

Страница 19: ...nder the system menu in ASM and selecting Power Supply Management there is not details and This information is unavailable I have found this fault on Altos G530 running P04 BIOS and standard Power Supply But a customer of mine is running the Redundant Power Supplies and he is getting the same error messages ...

Страница 20: ...y event log if one of redundant power supply fails on Altos G530 RAID Status Monitor 1 Can ASM 7 0 monitor RAID status ANSWER Yes there is Storage devices function in ASM 7 0 that can provide information of RAID But this function is only available with Windows platforms i e ASM 7 0 Agent for Windows 2 Which RAID controller can ASM 7 0 support ANSWER ASM 7 0 can support status Monitor on below RAID...

Страница 21: ...on when monitor a RAID ANSWER The physical drive logical drive and RAID controller related information is available 5 Can I configure the RAID through ASM 7 0 Storage devices function ANSWER No the function only provides information of RAID 6 Does ASM 7 0 issue trap when HDD failure occurred ANSWER Yes ASM 7 0 can issue trap and perform alert actions defined by administrator for drive space drive ...

Страница 22: ...ters web page does it mean Remote Windows Console ANSWER No the function just allows users to transfer files to selected system NOTE Please create a sharing folder on the managed system prior to using this function 3 How can I execute the function of Remote Windows Console ANSWER Please install Remote Windows Console agent during the installation of ASM 7 0 agent on the managed server Remote Windo...

Страница 23: ... or later ism Software windows 32bit server RCAgentSetup_v1 1 exe ASM 7 0 build 400L or later Win32 Server RCAgentSetup_v1 1 exe 5 The required TCP IP port of Remote Windows Console is 5001 Can I change the port ANSWER No you cannot change the port 6 How do I know the Remote Windows Console Agent is installed on the managed server ANSWER Please check that in Add or Remove Programs Reports 1 What s...

Страница 24: ... related functions e g Fans Voltages Temperatures would not be displayed Software Delivery 1 In Administrator Console there are two icons named Downloads a package to be installed on a computer and Install a package to a computer in the toolbar of My Computers web page does it mean software delivery function ANSWER Yes But ASM 7 0 doesn t support software delivery function at this stage The two fu...

Страница 25: ... 0 provide BIOS version information of managed server ANSWER Yes Please click System and then click BIOS for the information 4 Can ASM 7 0 support the status monitor of UPS Uninterruptible Power Supply ANSWER No Troubleshooting 1 I cannot launch ASM 7 0 installation when I insert EasyBUILD 7 0 Management CD It seems to be launched but disappear immediately ANSWER In case the network environment is...

Страница 26: ...s Please input the account and password in the related fields Besides the name solution usually needs to be set properly for adding a manageable computer Please refer to 4 below 4 I ve successfully added a computer to My Computer list But I cannot manage the computer by double clicking on it A message pop up like below ANSWER The name resolution has to be set properly before managing a computer If...

Страница 27: ...t your altos server ANSWER There are two packages of EasyBUILD 7 0 build 210 One is bundled with ASM 7 0 build 200L another is bundled with ASM 7 0 build 200T ASM 7 0 build 200L can only run on Altos G5350 For Altos G530 please install ASM 7 0 build 200T Management CD P N G310 Mk2 G530 G5350 ASM 7 0 build 200L MD R1602 001 n a n a Yes ASM 7 0 build 200T MD R1702 001 Yes Yes n a 7 In ASM 7 0 build ...

Страница 28: ...controls on this page As a result the page may not display correctly ANSWER Please install J2SE Runtime Environment JRE 5 0 Update 5 on the console system first You can download the package from http www javasoft com Please also make sure the security setting of the web browser is set as Medium for internet access 9 I ve successfully installed ASM 7 0 Linux agent on Altos G310 Mk2 But why I cannot...

Страница 29: ...folder of mnt cdrom ism Software linux 32bit server lm85 d Install lmsensor file cd usr src tar zxvf lmsensors tar gz cd msensors install sh When finished sensors detect will configure the lm85 sensors to etc lm85 conf and etc rc 10 I ve successfully installed ASM 7 0 Windows Agent on Altos G530 But all the sensors information in ASM 7 0 such as fans temperatures or voltages are all zero I replace...

Страница 30: ... of ASM 7 Agent of Windows Please refer to erratum 45 of ASM 7 0 Technical Update for more detail The workaround is to install the ASM 7 0 patch for SMBus driver This patch can be downloaded from http csd acer com tw SI Download2 nsf ServerWeb Please follow the procedures below to install the patch a Uninstall ASM 7 0 Agent first ...

Страница 31: ...ware uninstall 2 When I uninstall ASM 7 0 in Linux it asks for installation path ANSWER If you install ASM 7 0 on a folder rather than the default folder in Linux please type in the installation path In case users install ASM 7 0 on the default folder please ignore the filed 3 How do I uninstall ASM 7 0 build 200T or later in Linux ANSWER Please follow the instructions to uninstall ASM 7 0 build 2...

Страница 32: ...Then select Uninstall Acer Server Manger option WOL Wake On LAN 1 Does ASM 7 0 support WOL ANSWER Yes ASM 7 0 can support WOL but this WOL function is integrated with power control function of ASM 7 0 and is transparent of users ASM 7 0 will only remotely power on servers via WOL when the servers do not have BMC Baseboard Management Controllers If servers features BMC ASM 7 0 will use power contro...

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