Accutome 4Sight
Service Manual
Page 4 of 5
Troubleshooting Guide
Below are things to check for various Accutome 4Sight problems. If these suggestions
do not cure the problem, return the unit to Accutome, Inc for repair. Alteration, repair or
modification of any product that is performed by persons not authorized by Accutome,
Inc., will result in immediate loss of warranty.
Troubleshooting
Troubleshooting Guide
Message
Cause
Error loading configuration file
File may be corrupted. Contact Accutome for assistance.
“Can’t find the right type of probe for this
exam”
Make sure you are using the correct probe for the modality
selected. Re-check USB connection. Contact Accutome if
problem persists.
Error deleting snapshots
Make sure snapshot files are not in use by another program or
open. Close if open and re-try.
Entered value out of range/ invalid
Re-check values being entered to make sure they are correct.
Failed to initialize DICOM
There may be an issue with the DICOM connection. Re-try
connecting the device to the server. If problem persists contact
Accutome support.
Could not locate the folder which
contains….
Wrong file path may be specified in setup or folder may have
moved. Check to make sure folder is in the right location and make
sure file path is correct.
Failed to print to specified printer
There may be an issue with the printer connection. Re-try
connecting printer to the control unit. Contact Accutome if
problem persists.
