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GETTING STAR

TED GUIDE

BLOOD GL

UCOSE SYSTEM

Roche Diagnostics Ltd. Charles Avenue, Burgess Hill
West Sussex, RH15 9RY  
www.accu-chek.co.uk

ACCU-CHEK and SOFTCLIX are trademarks of Roche.
© 2006 Roche Diagnostics. All rights reserved.

  100% no quibble lifetime guarantee

  Virtually Pain-free Testing made simple

  Free batteries and quality control solutions for life

  Everything you need to get started straight away

Accu-Chek Customer Careline call FREE  
on 0800 701000 (UK) or 1 800 709600 (Ireland) 

or visit www.accu-chek.co.uk

COMMITMENT

More than a meter

The ambient
temperature 
or the
temperature 

of the meter is outside the
permitted range. 

Move the

meter to a room-temperature
environment and wait until the
meter has acclimatised and the
error message has
disappeared.

You applied
too little blood
to the test
strip, or the

test strip was not lying flat
and straight in the test strip
guide. 

Repeat the test with a

new test strip. 

The Accu-Chek
Active meter
has a fault and
cannot be

used.

Please call the 

Accu-Chek Customer Careline.

The coding
chip is missing
or has a fault.

The test strip
has been
inserted
incorrectly.

Remove and re-insert the strip,
application area upwards, in
the direction indicated by the
arrows, until it snaps into place.

The wrong
coding chip is
inserted. 

This

coding chip

does not belong to Glucose test
strips from the Glucotrend or
Accu-Chek Active blood
glucose systems. Remove this
coding chip, insert the correct
coding chip.

The coding
chip cannot be
read. 

Remove

the chip and 

re-insert it. If you again see the
error message, you cannot use
the chip and pack of test strips.

Measurement
optics error.

Clean the
measurement

optics (Chapter 7.1 of the
Reference Manual). Check that
the test strip is lying flat and
straight in the test strip guide.
If the message persists, the
meter has a fault. Please call
the Accu-Chek Customer
Careline. 

Rarely: you applied

too little blood to the strip.

Repeat the test with a new

Accu-Chek Active

test strip.

The
measurement
optics are dirty
or you have

inserted a test strip that has
already been used or is too
old. 

Clean the measurement

optics (Chapter 7.1 of the
Reference Manual) and repeat
the test with a new 

Accu-Chek

Active

test strip

The meter was
exposed to a
strong electro-
magnetic field.

Move somewhere else.

The coding
chip was
removed
during testing,

has a fault, or is not properly
inserted in the meter.

Remove the coding chip and
re-insert it.

The test strip
was not fully
inserted, was
moved during

testing, or was dosed with
blood too soon. 

Repeat the

test with a new test strip and
ensure that it snaps into place.

The blood
glucose result
is above 33.3
mmol/L.

The blood
glucose result
is below 0.6
mmol/L.

Most important error messages

in Test Mode

in all modes

in Test Mode

when the 
result is 
displayed (Test
and Memory)

This message appears...

and means: 

The light is too bright, testing
is not possible. Please move to
another location.

The surrounding temperature
is/was close to the limit
(+10°C – +40°C ). Do not use
the result as a basis for
therapeutic decisions.

When this symbol first appears,
the battery still has power for
about 50 tests. Replace the
battery at the earliest
opportunity.

You may wish to carry this pocket testing guide around with you in the 

Accu-Chek

Active

carry case. If you have any further queries please refer to the reference manual.

Further assistance may be obtained by calling the Accu-Chek Customer Careline 

FREE on: 

0800 701000 (UK) or 1 800 709600 (IRELAND)

Using your Accu-Chek Softclix finger pricker

Check that you have set the dial to the desired
penetration depth. The Accu-Chek Softclix finger
pricker has 11 different depth settings and when
starting it is recommended that you set it to 1 or 2.

Pull off the cap. Insert a new lancet into the
lancet holder and push it in until it clicks.

Remove the protective cap from the lancet with
a twisting motion. Press the Accu-Chek Softclix
cap on again until it clicks.

Press in the priming button until it clicks at the
end of the device. The finger pricker is primed
when a yellow dot appears in the transparent
release button.

Gently press the Accu-Chek Softclix against the
side of the fingertip and press the circular
release button found on the side of the device.

After measuring your blood glucose, pull off 
the Accu-Chek Softclix cap and slide the ejector
forwards to remove the lancet and dispose of 
it safely.

QR

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qrg_04493168001_02_EnUK  30.11.2006  15:21 Uhr  Seite 1

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