RI-130 Reader Interface Installation & User's Guide
T
ROUBLESHOOTING
T
ECHNIQUES
Tech Tip 1 – Verify Communication Between Card Reader and RI-130
1. Present the card to the card reader
2. While presenting the card, watch LED D5 on the RI-130
3. If LED D5 flashes once as the card is presented, that means that the card
reader is successfully sending up the data to RI-130
Tech Tip 2 – Verify Communication Between RI-130 and IC-1600
1. Access Gold and Panelcom or ASI 2000 and Panel Manager need to be
running.
2. Look up the Device number, Channel and Port in Device Definitions/Device
Manager.
A) If the device number is unknown, send a signal from the RI-130 by
changing the state of a monitor point or presenting a card.
B) In the transaction screen, the signal that was just sent up from the RI-130
should be reported.
C) If nothing is reported then there is no communications to the Host.
3. Edit the IC-1600 and make sure that the channel is checked so the channel is
ON.
4. If a Channel Expander is being used turn the corresponding dipswitch on.
5. Look at the channel (or port for a CE-1600) and verify that the LED is
flashing (the more channels that are ON, the slower the LEDs will flash).
6. Only Channels and Ports that are being used should be turned on.
Tech Tip 3 – Verify Communication Between IC-1600 and Server
1. Access Gold and Panelcom or ASI 2000 and Panel Manager need to be
running.
2. Open Monitor Activity (AG) or Transaction Monitor (ASI 2000) to watch the
real time transactions.
3. Send a signal from the RI-130 by changing the state of a monitor point or
presenting a card to the reader.
4. In the transaction screen, the signal that was just sent up from the RI-130
should be reported. If nothing is reported then there is no communications to
the Host
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