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Technical Support Application Form

Mail to:

[email protected]

Website:

http://www.acard.com

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Model

ARS-

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Firmware Version

System Mode

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Mainboard

BIOS Version

Chipset

Memory

Graphics Card

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Operating System

Hard Disks

Disk 1

Disk 2

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Manufacturer

＊

Model

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Capacity

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Problem Description:

Technical Support Application Form

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Содержание ARS-2212

Страница 1: ...Technology Inc Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and other countries All trademarks are the intellectual property of their respective owner...

Страница 2: ...6 2 1 Hard Disk Installation 7 2 2 Connecting the ARS 2212 to the Computer 9 Chapter 3 Setup Operation 11 3 1 External Appearance 11 3 2 RAID Mode Instructions 12 3 3 LED Indicator 20 Chapter 4 Troubl...

Страница 3: ...ks fails Excellent product compatibility ensures that the ARS 2212 can be used with most 2 5 SATA hard disks on the market The ARS 2212 Mirror Smart Mini MSM comes with a streamlined design that suits...

Страница 4: ...fer rates of up to 1 5Gbps Error Notification Built in buzzer and LED indicator Built in 64KB Flash ROM Supported Operating Systems Windows ME 2000 NT XP Server 2003 Vista Linux Mac OS etc Dimensions...

Страница 5: ...the ARS 2212 front panel and screw securely in place 6 Connect the power supply to the ARS 2212 and start device 7 Connect the USB 2 0 B type cable to the ARS 2212 8 Connect USB 2 0 A type connector a...

Страница 6: ...to the right RAID Mode Configuration Switch factory default is RAID 1 Back up Control Button Available when online Three colored indicators showing the hard disks power supply failure and data rebuild...

Страница 7: ...the picture below I II III 2 Unscrew and remove the ARS 2212 front panel as shown in the picture below I II 3 Now insert the SATA hard disks fitted with the hard disk handles into the ARS 2212 along...

Страница 8: ...o the ARS 2212 replace and screw the front panel securely back into place as shown in the picture below I II 5 Finally attach the anti skid pads included with the accessories at the indicated location...

Страница 9: ...ARS 2212 to the Computer 1 Connect the power cable and check that the power indicator on the front panel of the ARS 2212 lights up 2 Connect one end of the UBS 2 0 B type cable to the ARS 2212 and th...

Страница 10: ...Device representing ARS 2212 is found in the Drive under Computer Management Figure I and II show the Mirror and Normal state in the Device Manager I In the Mirror state only one hard drive is visible...

Страница 11: ...s the Mirror mode indicator is the Normal mode indicator are the power supply malfunction data rebuilding and data access indicators for hard disk 2 NOTE The hard disk near the RAID control switch is...

Страница 12: ...ond and 1 and 6 indicators continuously light orange with one long beep and three short beeps Finally set the array mode switch to Normal Mode and press the button to make sure it is in Normal mode Me...

Страница 13: ...tton to make sure it is in RAID1 mode Meanwhile the 3 LED continuously lights up green and the 1 as well as 6 indicators continuously light green after flashing red for six times If the 1 indicator fl...

Страница 14: ...t corner of the screen OTB Manager will be added to the System s Startup folder as well so it will automatically loaded on system startup as shown in the picture below If we now connect the ARS 2212 t...

Страница 15: ...prompt and select Backup Files and Configuration Use the mouse to click Next Choose Next Choose the data you wish to backup to the ARS 2212 These can be one of the data backup options listed below For...

Страница 16: ...ter selecting the data files and folders on the computer to backup continue by clicking Next Choose the destination for the data on the ARS 2212 and give the backup file a file name The ARS 2212 desti...

Страница 17: ...on If you click on Browse a Save as window will appear Select the drive letter for the ARS 2212 and click on Open as shown below At the ARS 2212 hard disk check that the name of the backup file is cor...

Страница 18: ...er 3 Setup and Operation After confirming the location to save to click on Next to configure the backup options as shown below Finally click on Finish to end the backup recovery wizard and begin backi...

Страница 19: ...3 Setup and Operation During data backup the following backup progress window will appear on screen When done click on Close to finish the backup process or click on Report to check the backup informa...

Страница 20: ...on Blue Green Blinking Clear Mode LED3 4 waiting for user to set mode LED Indicator Status Description Green Steady Hard disk normal Orange Green Blinking Rebuilding data destination hard disk for dat...

Страница 21: ...cessing the ARS 2212 or when system is on standby Check that the ARS 2212 and the USB cable are properly connected Check that the USB cable is not damaged If it is a hard disk problem try replacing on...

Страница 22: ...22 ARS 2212 Chapter 4 Troubleshooting Step 1 Right click on My Computer and select Manage Picture 4 1 Step 2 Go into Computer Management and select Device Manager Picture 4 2...

Страница 23: ...e Manager double click on Universal Serial Bus Controller to check that the USB controller driver is properly installed Picture 4 3 Step 4 At Device Manager double click on Disk Drive to check that th...

Страница 24: ...24 ARS 2212 Chapter 4 Troubleshooting Step 5 At Disk Drive partition the ARS 2212 hard disk in order to access the new hard disk Picture 4 5...

Страница 25: ...ility Tools in the Vista operating system this problem may be resolved by disabling the User Account Control UAC feature The specific procedures are shown as below Click Start Settings Control Panel a...

Страница 26: ...w click Turn User Account Control on or off and the Turn User Account Control on or off window as shown below appears Then clear the check box before Use User Account Control UAC to help protect your...

Страница 27: ...pacity of hard disk 1 source must be smaller or equal to the capacity of hard disk 2 target 6 The eSBR utility software supports the built in backup software in Windows 2000 XP Vista Please check regu...

Страница 28: ...and monitor the status of the ARS 2212 Once the Mirror Smart Utility is installed you can launch the application from the desktop shortcut or the program menu The Mirror Smart Utility will be added to...

Страница 29: ...n click on Setup as shown below and select Preference A description of the main settings in Preference is provided below 1 Set time interval for system updates 2 Set time interval for event log update...

Страница 30: ...n Mirror Smart Setup is provided below 1 If there is a problem with the system warn the user by sounding the alarm 2 If there is a problem with RAID warn the user by sounding the alarm 3 Rotate betwee...

Страница 31: ...Mirror Smart capacity click on Setup as shown below then select Extend Mirror Size 1 The new defined capacity must be equal or larger than the current capacity 2 Set capacity to maximum If current cap...

Страница 32: ...Update Firmware Attention The latest firmware can be downloaded from the official ACARD website www acard com 1 Current firmware version 2 Select firmware file 3 Click to Open the new firmware to upda...

Страница 33: ...Setup as shown below and select Mail Notification Setup Under Mail Setup check that the box for Enable mail notification is ticked then fill in the data for the four fields below 1 SMTP server 2 User...

Страница 34: ...r input the recipient s e mail address then select Add to add the address to the list of recipients Finally select Event Filter then choose which events to notify the system administration via e mail...

Страница 35: ...35 ARS 2212 Appendix 1 ARS 2212Application To find out the current version of the Mirror Smart application select About Click on Status List to view the Mirror Smart status...

Страница 36: ...rmation and Mirror status 1 Mirror Smart system s hard disk capacity status firmware version and transfer rate 2 Hard Disk 1 s capacity status firmware version and SATA bus speed 3 Hard Disk 2 s capac...

Страница 37: ...pplication Click on Compare HDDs to check that the data on both hard disks are identical The percentage bar at the bottom shows the progress of the comparison or rebuilding If no hard disks are instal...

Страница 38: ...ARS 2212Application If no hard disk is detected by the system or there is a hard disk failure the status is as shown below To view previously saved logs under Event Log select Open Event Log to select...

Страница 39: ...39 ARS 2212 Appendix 1 ARS 2212Application Click on Open File as shown below to view event log The Event Log records the time and status of everything that happens and is useful for troubleshooting...

Страница 40: ...ard disks Each hard disk is matched to another by the RAID controller and data is written simultaneously to both hard disks This means that the data on both hard disks are identical When the data on o...

Страница 41: ...nuine software you purchased If you use a laptop computer please contact your dealer First insert the XP disc into the optical drive click My Computer and select Windows Explorer As shown below VALUEA...

Страница 42: ...42 ARS 2212 Appendix 3 Install NTBACKUP MSI directly as shown below After installation is complete select Finish as shown below...

Страница 43: ...acard com Website http www acard com Model ARS Firmware Version System Mode Mainboard BIOS Version Chipset Memory Graphics Card Operating System Hard Disks Disk 1 Disk 2 Manufacturer Model Capacity P...

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