ABL eMS home, Руководство пользователя

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| Appendix –
FAQs – Frequently Asked Questions
58
Description OBIS code Unit
Power factor (L3) min 1-0:73.3.0*255 none
Power factor (L3) max 1-0:73.6.0*255 none
FAQs – Frequently Asked Questions
If you encounter problems during installation or operation of the eMS home, please read the following questions and
answers before contacting ABL Customer Service.
My vehicle does not charge
ƒ
The mains connection is utilised to such an extent that another vehicle to be charged would lead to an overload. If
sufficient capacity is available again at a later time, the charging process is started.
ƒ
To increase the stability of the system, a vehicle is not authorised for charging for several minutes after the charg-
ing process has been paused.
ƒ
In
Charging with surplus PV
mode, there may not be enough surplus for a vehicle to charge.
My vehicle charges in “Charging with surplus PV” mode, although there is currently not enough surplus
ƒ
After you have connected a vehicle, an initialisation process is started regardless of the current surplus if suffi-
cient power is available at the mains connection. During the initialisation process, there may therefore be a brief
mains draw.
ƒ
In the event of a drop in surplus (e.g. due to clouds), additional electricity is drawn from the grid for 5 minutes to
stabilise the charging process. If after these 5 minutes there is still too little surplus to charge the vehicle, the
charging process is paused.
ƒ
The surplus is summed over all phases of the mains connection. Depending on the number of phases used to
charge the vehicle, this summed surplus is divided arithmetically among the phases of the connected vehicle.
Example:
A single-phase charging vehicle is charged at a three-phase mains connection. The surplus from all
three phases is added up and given to the single-phase vehicle.
The web interface is not accessible
ƒ
Please check the network topology. A network cable must be connected to the LAN interface of the eMS home,
which on the other side is connected to the PC/laptop directly or via a router/switch.
ƒ
If the eMS home has been restarted (e.g. after a firmware update), it may take several minutes until the web
interface is accessible again.
ƒ
The eMS home may have been assigned a new IP address by the DHCP server. Check the current IP address in
your router or call up the network environment of your Windows computer (see note in the section “Log in to the
eMS home” on page 20).
Problems during configuration with the ABL Configuration Software
ƒ
Make sure that the RS485 connector on the eMS home is disconnected when configuring the wallboxes.
ƒ
Please refer to the section "Troubleshooting" in the manual of the
ABL Configuration Software
( →
ABL Con-
figuration Software
).
Error when adding the wallboxes in the web interface (orange exclamation mark)
ƒ
Make sure that the added wallbox is supplied with power and that the RCD is in position I .
ƒ
Make sure that the wallbox is in Controller/Extender mode.
ƒ
When adding the wallboxes, make sure that the interface is selected in which you have plugged in the RS485
connector with the connected data cable (default: slot B ).
ƒ
Make sure that the correct bus address of the wallbox has been selected ( Wallbox ID ).