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A-N68SV Series 

17 

4.3 Troubleshooting (How to Get 

Technical Support?)

 

4.3.1 Q & A 

Q:  Do I need to clear the CMOS before I use a new motherboard to assemble my 

new computer system?

 

A:  Yes, we highly recommend that you clear the CMOS before installing a new motherboard. 

Please move the CMOS jumper from its default 

1-2

 position to 

2-3

 for a few seconds, and 

then back. When you boot up your system for the first time, follow the instructions in the 
user's manual to load the optimized defaults. 

Q:  If my system hangs when I update the BIOS or set the wrong CPU parameters, 

what should I do?

 

A:  Whenever you update the BIOS or if the system hangs due to wrong CPU parameters 

setting, always clear CMOS jumper before booting up again. 

Q:  Why does the system fail to boot up again right after a mechanical power-off? 

A:  Please keep a 30-second interval between each mechanical power On/Off. 

Q:  Why does the system fail to boot up and nothing displays on the screen after I 

did some over-clocking or non-standard settings inside the BIOS? 

A:  It should not cause hardware or permanent damage to motherboard when BIOS settings 

were changed from default to over-clocking or non-standard status. 
We suggest the following three troubleshooting methods to discharge CMOS data, recover 
the hardware default status, and then making the motherboard work again. There is no 

need to bother returning the motherboard to where you bought it from or go through an 
RMA process. 

Step 1.

  Switch off the power supply unit and then switch it on again after one minute. 

If there is no power-switch on the power supply unit, disconnect its power cord 
for one minute and then reconnect. 
Press and hold the <Insert> key on the keyboard, and press the power-on 
button to boot up system. If it works, release the <Insert> key and hit <Del> 
key to enter the BIOS setup page to apply the correct settings. 
If the situation remains the same, repeat the procedures in Step 1 three times, 
or try Step 2. 

Step 2.

  Switch off the power supply unit or disconnect the power cord. Open the 

chassis cover. Locate the CCMOS jumper near the button battery. Change the 

jumper position from default 

1-2

 to 

2-3

 for one minute to discharge the CMOS 

data, and then put it back to default 

1-2

 position. 

Close the chassis and switch on the power supply unit or plug in the power cord. 

Press the power-on button to boot up system. If it works, hit <Del> key to 
enter the BIOS setup page to do the correct settings. 
If the situation remains the same, try Step 3. 

Step 3.

  The same procedure as Step 2, but while discharging the CMOS data, pull out 

the ATX power connectors from motherboard and remove the button battery 
during CMOS discharge. 

Q:  How to get a quick response for my request on technical support?

 

A:  Please carry out a simple troubleshooting before sending “

Technical Support Form

”: 

System boot-up fails after the system had been assembled: 

Check the motherboard’s supporting specifications first to see if all the key components 
attached in your system can meet. 
To do so, you may: 

• 

Remove all the unnecessary add-on devices (except the CPU, VGA card, DRAM, and 

Power Supply), and then reboot. 

• 

If the trouble still exists, try another VGA card of different brand/model to see if the 

system will start. 

• 

If the trouble still exists, try another memory module of different brand/model. 

• 

If the trouble still exists, try another CPU and Power Supply. 

If the system runs successfully, shut it down and start re-installing the interface cards and 
devices that were previously installed in the system. Re-install and start the system one at 
a time until the system won’t start. 

Malfunction in the OS: 

If the system hangs after resuming from S3 or some testing program, if the CPU cannot 

be recognized properly, if the display resolution mixed, or if a certain program cannot be 
executed, etc, you may: 

• 

Upgrade the motherboard’s latest BIOS version. 

• 

Upgrade the add-on device’s latest driver version. 

• 

Check if there is any conflict in the “Control Panel/System Properties”. 

Q:  How to fill in the “Technical Support Form”?

 

A:  To fill in this “

Technical Support Form

”, please refer to the following instructions: 

• 

Region:

 Type in your country name.

 

• 

E-mail:

 Type in your contact E-mail information.

 

• 

First name:

 Type in your first name.

 

• 

Last name:

 Type in your last name.

 

• 

Subject:

 Type in the model name and the problem of your motherboard. 

Example 1: AA8XE and SCSI 29160 malfunction 
Example 2: AA8XE boot fails, POST code AF 

Example 3: AA8XE (system hang when S3 resume)   

• 

Motherboard:

 Type in the model name and revision number of your motherboard. 

Example: AA8XE REV: 1.00 

• 

BIOS Version:

 Type in the BIOS version of your motherboard. (You can find it on 

the screen during the POST sequence.) 

• 

CPU

: Type in the brand name and the speed (MHz) of your CPU. (Illustrate the 

over-clocking status if you had done so.) 

Example: Intel 650 3.4GHz (OC FSB=220MHz) 

Содержание A-N68SV Series

Страница 1: ...A N68SV Series Motherboard AMD Socket AM2 Installation Guide ...

Страница 2: ...ght Laws All rights reserved No part of this manual may be reproduced transmitted or transcribed without the expressed written permission of the manufacturer and authors of this manual If you do not properly set the motherboard settings causing the motherboard to malfunction or fail we cannot guarantee any responsibility For EU member States Directive 2002 96 EC on Waste Electrical and Electronic ...

Страница 3: ...据国家标准采取适当的方法进行处置 另外 此期限不同于质量 功能的保证期限 The Mark and Information are applicable for People s Republic of China only 有毒有害物质含有表 产品中有毒有害物质或元素的名称及含量 有毒有害物质或元素 部件名称 铅 Pb 汞 Hg 镉 Cd 六价铬 Cr VI 多溴联苯 PBB 多溴二苯 醚 PBDE PCB 板 结构件 芯片及其他主 动件 连接器 被动电子元器 件 焊接金属 线材 光盘 助焊剂 散热 膏 标签及其他 耗材 表 示 该 有 毒 有 害 物 质 在 该 部 件 所 有 均 质 材 料 中 的 含 量 均 在 SJ T11363 2006 标准规定的限量要求以下 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 This...

Страница 4: ...6 1 6 1 CPU Socket AM2 6 1 6 2 Memory Slots 7 1 7 Connecting Peripheral Devices 8 1 7 1 Floppy and IDE Disk Drive Connectors 8 1 7 2 Serial ATA Connectors 9 1 7 3 Additional USB 2 0 Port Headers 9 1 7 4 Internal Audio Connectors 10 1 7 5 Front Panel Audio Connection Header 10 1 8 PCI and PCI Express X16 X1 Slots 11 1 9 Onboard Indicators 11 1 10 Connecting Rear Panel I O Devices 12 2 BIOS Setup 13...

Страница 5: ...on Audio Onboard 5 1 CH HD Audio CODEC Also reserved for other version of 7 1 CH specification Serial ATA 4x SATA 3Gb s supports SATA RAID 0 1 0 1 5 and JBOD Expansion Slots 1x PCI E X16 slot 1x PCI E X1 slot 2x PCI slots Internal I O Connectors 1x Floppy port 1x Ultra ATA 133 IDE connector 4x SATA 3Gb s connectors 3x USB 2 0 headers 1x FP Audio header 1x CD In connector Rear Panel I O 1x PS 2 Key...

Страница 6: ... the mounting holes on the chassis If the holes line up and there are screw holes you can attach the board with studs If the holes line up and there are only slots you can only attach with spacers Take the tip of the spacers and insert them into the slots After doing this to all the slots you can slide the board into position aligned with slots After the board has been positioned check to make sur...

Страница 7: ...mory modules This header uses a jumper cap to clear the CMOS memory and have it reconfigured to the default values stored in BIOS Pin 1 and pin 2 shorted Default Normal operation Pin 2 and pin 3 shorted Clear CMOS memory To clear the CMOS memory and load in the default values 1 Power off the system 2 Set pin 2 and pin 3 shorted by the jumper cap Wait for a few seconds Set the jumper cap back to it...

Страница 8: ... batteries according to the battery manufacturer s instructions 1 5 Connecting Chassis Components 1 5 1 ATX Power Connectors These connectors provide the connection from an ATX power supply As the plugs from the power supply fit in only one orientation find the correct one and push firmly down into these connectors ATXPWR1 24 pin power connector You may connect either a 20 pin ATX12V 1 3 or 24 pin...

Страница 9: ...s to the HDD LED cable of chassis front panel RST Pin 5 7 Connects to the Reset Switch cable of chassis front panel SPKR Pin 13 15 17 19 Connects to the System Speaker cable of chassis SLED Pin 2 4 Connects to the Suspend LED cable if there is one of chassis front panel PWR Pin 6 8 Connects to the Power Switch cable of chassis front panel PLED Pin 16 18 20 Connects to the Power LED cable of chassi...

Страница 10: ...m the socket and fully lift it up over 90 degree angle Locate and align the triangle mark with both the CPU and the socket body Vertically place the CPU with its pin side down into the socket Be careful to insert the CPU into the socket The CPU only fits in one orientation with the socket DO NOT force the CPU into the socket 2 After placing the CPU into position push the socket lever down into its...

Страница 11: ...into this 4 Pin fan connector The motherboard in this illustration is served for DEMO only may not be the same type or model as the one described in this user s manual A higher fan speed will be helpful for better airflow and heat dissipation Nevertheless stay alert to not touch any heatsink since a high temperature generated by the working system is still possible 1 6 2 Memory Slots Install DIMMs...

Страница 12: ...e starting these procedures ensure that you are discharged of static electricity by touching a grounded metal object briefly 1 7 Connecting Peripheral Devices 1 7 1 Floppy and IDE Disk Drive Connectors Connect the single end at the longer length of ribbon cable to the FDD on the board the two connectors on the other end to the floppy disk drives connector Generally you need only one floppy disk dr...

Страница 13: ...d connect the other end from the power supply The motherboard in this photo is served for DEMO only and may not be the same type or model as the one described in this manual 1 7 3 Additional USB 2 0 Port Headers Each header supports 2x additional USB 2 0 ports by connecting bracket or cable to the rear I O panel or the front mounted USB ports of your chassis Pin Pin Assignment Pin Pin Assignment 1...

Страница 14: ... must carefully check the pin assignment before connecting from the front panel module An incorrect connection may cause malfunction or even damage the motherboard Pin Pin Assignment HD AUDIO Pin Pin Assignment AC 97 AUDIO 1 MIC2 L 1 MIC In 2 AGND 2 GND 3 MIC2 R 3 MIC Power 4 AVCC 4 NC 5 FRO R 5 Line Out R 6 MIC2_JD 6 NC 7 F_IO_SEN 7 NC 9 FRO L 9 Line Out L 10 LINE2_JD 10 NC Please do not connect ...

Страница 15: ...X16 graphics card into slot PCIEXP1 Install PCI Express X1 card into slot PCIE1 Install PCI cards into slots PCI1 and or PCI2 1 9 Onboard Indicators 5VSB This LED lights up when the power supply is connected with power source VCC This LED lights up when the system power is on ...

Страница 16: ...onnects to the center and subwoofer channel R L R R Rear Left Rear Right Connects to the rear left and rear right channel S L S R Surround Left Surround Right Connects to the surround left and surround right channel Line In Connects to the line out from external audio sources Line Out Connects to the front left and front right channel Mic In Connects to the plug from external microphone USB1 USB2 ...

Страница 17: ...ese two methods fail should you restart the system by powering it off and then back on After pressing Del key the main menu screen appears Phoenix AwardBIOS CMOS Setup Utility SoftMenu Setup PC Health Status Standard CMOS Features Load Fail Safe Defaults Advanced BIOS Features Load Optimized Defaults Advanced Chipset Features Set Password Integrated Peripherals Save Exit Setup Power Management Set...

Страница 18: ... for operating systems Windows XP 64 bit and Windows 2003 32 bit 64 bit you must install the bus driver for Microsoft High Definition Audio first and then install the following Realtek HD Audio Driver item separately to enable the audio function For Adobe Reader V8 0 installation in systems running versions of Windows prior to Windows XP You should have your Internet Explorer upgraded to the versi...

Страница 19: ...顯示控制器 網路 內建10 100M LAN 也有10 100 1000M的規格保留給其它版本 音效 內建 5 1 聲道 HD 音效 也有 7 1 聲道的規格保留給其它版本 Serial ATA 4 組 SATA 3Gb s 支援 SATA RAID 0 1 0 1 5 及 JBOD 功能 擴充插槽 1 個 PCI E X16 插槽 1 個 PCI E X1 插槽 2 個 PCI 插槽 內部輸入 輸出接頭 1 個軟碟埠 1 個 Ultra ATA 133 IDE 接頭 4 個 SATA 3 0Gb s 接頭 3 個 USB 2 0 接頭 1 個 FP Audio 接頭 1 個 CD In 接頭 後面板輸入 輸出接頭 1 個 PS 2 鍵盤接頭 1 個 PS 2 滑鼠接頭 1 個 D Sub 接頭 1 個 DVI 接頭 1 個音效接頭 4 個 USB 2 0 接頭 1 個 RJ 45 網路接...

Страница 20: ...器 网络 主板内建 10 100M 网络 也有 10 100 1000M 的规格保留给其它 版本 音效 主板内建 5 1 声道 HD 音效 也有 7 1 声道的规格保留给其它版本 串行 ATA 4 组 SATA 3Gb s 支持 SATA RAID 0 1 0 1 5 及 JBOD 功能 扩充插槽 1 个 PCI E X16 插槽 1 个 PCI E X1 插槽 2 个 PCI 插槽 内部输入 输出接头 1 个软盘端口 1 个 Ultra ATA 133 IDE 接头 4 个 SATA 3Gb s 接头 3 个 USB 2 0 接头 1 个 FP Audio 接头 1 个 CD In 接头 后面板输入 输出接头 1 个 PS 2 键盘接头 1 个 PS 2 鼠标接头 1 个 D Sub 接头 1 个 DVI 接头 1 个音效接头 4 个 USB 2 0 接头 1 个 RJ 45 网络接头 ...

Страница 21: ...ord Press the power on button to boot up system If it works hit Del key to enter the BIOS setup page to do the correct settings If the situation remains the same try Step 3 Step 3 The same procedure as Step 2 but while discharging the CMOS data pull out the ATX power connectors from motherboard and remove the button battery during CMOS discharge Q How to get a quick response for my request on tech...

Страница 22: ...E Master or Slave or SATA ports Other devices Indicate which add on cards or USB devices you are absolutely sure relate to the problem If you cannot identify the problem s origin indicate all the add on cards or USB devices inserted on your system Example AHA 29160 on PCI 2 Sandisk Cruzer mini 256MB USB Flash disk Operating system Indicate which OS and language version Example Microsoft Windows XP...

Страница 23: ...Norway Sweden Finland Switzerland Universal ABIT NL B V Jan van Riebeeckweg 15 5928LG Venlo The Netherlands Tel 31 77 3204428 Fax 31 77 3204420 Chamber of Commerce Venlo number 12062448 Austria Czech Romania Bulgaria Slovakia Croatia Bosnia Serbia Macedonia Slovenia Universal ABIT Austria Computer GmbH Schmalbachstrasse 5 A 2201 Gerasdorf Wien Austria Tel 43 1 7346709 Fax 43 1 7346713 Contact offi...

Страница 24: ...A N68SV Series P N 4310 0001 04 Rev 1 00 http www abit com tw ...

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