SOTOX A™ MOBILE ANALY ZER | USER GUIDE
36 | EN
12. TECHNIC AL SUPPORT, CODES AND TROUBLESHOOTING
12.2 Codes and troubleshooting
Please note, the codes listed below are examples. When displayed by the SoToxa™ Mobile Analyzer, the characters denoted by ‘X’ will be
numbers. The first and second numbers are used to denote the type of code.
CODES AND TROUBLESHOOTING
Code
Description
Possible cause
Solution
1.1.X.X to
1.5.X.X
Cartridge analysis
incomplete.
The test cartridge was not detected correctly. Can be due to
dirty optics, a damaged test cartridge or a hardware fault.
Initiate a QC test, if the QC test fails contact Customer
Service. If the QC tests pass complete the test.
1.6.X.X
Insufficient
sample.
The reference band has not been detected; the sample has not
run on the test cartridge.
Ensure that the test process has been correctly followed.
1.7.X.X
Insufficient
sample.
The sample has not run sufficiently on the test cartridge. Can
be due to insufficient sample collection, incorrect test process.
Ensure that the test process has been correctly followed.
1.8.X.X
to
1.10.X.X
Cartridge analysis
incomplete.
The test cartridge was not detected correctly. Can be due to
dirty optics, a damaged test cartridge or a hardware fault.
Initiate a QC test, if the QC test fails contact Customer
Service. If the QC tests pass complete the test.
2.1.X.X
to
2.6.X.X
Cannot read
barcode.
During the barcode analysis the analyzer has detected a fault
this could be due to the cartridge/barcode being damaged, dirty
optics or a hardware fault.
Initiate a QC test. If the QC test passes, verify that the inserted
test cartridge is not used and its barcode is not damaged. If the
test cartridge or its barcode is damaged, dispose of the test
cartridge and start a new test with a new test cartridge. If the QC
test fails, contact Customer Service.
2.7.X.X
Barcode
not valid.
The barcode data cannot be interpreted into valid cartridge
information. The barcode may have been tampered with or a
newer barcode version has been introduced.
Please contact Customer Service for assistance.
3.1.X.X
and
3.2.X.X
Issue detected
with hardware.
Analyzer hardware issue.
Unable to complete test process. Please contact Customer
Service for assistance.
3.3.X.X
Analyzer
calibration
required.
The analyzer appears not to be calibrated or has lost its
calibration settings.
Tests cannot be completed until the analyzer is calibrated.
Contact Customer Service for assistance.
3.4.X.X
and
3.5.X.X
Test result
inconclusive.
Issue detected during the test analysis, analyzer unable to
interpret the result.
Restart analyzer and start test process again if applicable.
3.6.X.X
Start-up checks
have failed.
The analyzer has detected a fault during the initial checks and
will not be able to complete a test.
Unable to complete test process. Contact Customer Service
for assistance.
3.7.X.X
Analyzer has
shutdown
unexpectedly.
The analyzer has either been reset by the operator, the battery
has run out or the analyzer was unable to complete the test
analysis.
Press
Exit to continue. Contact Customer Service for assistance
if the problem persists.
3.8.X.X
Issue detected
with hardware.
The analyzer has detected a fault during the test process and
will not be able to complete the test.
Unable to complete test process. Contact Customer Service
for assistance.
4.1.X.X
Do not remove
cartridge during
the test.
Test cartridge was removed during the test process.
Initiate a new test, making sure that the test cartridge is not
removed until the test result is displayed.
4.2.X.X
SD card not
detected.
SD card is not present within the analyzer.
Insert a valid SD card into the analyzer.
4.3.X.X
The selected file is
not valid.
Incorrect file has been selected while trying to install a new
cartridge file.
The file selected is not a valid test cartridge file. Make sure a
valid test cartridge file is selected to be updated. See section
10.5 Installed cartridges and updating cartridge types.
4.4.X.X
The selected file is
not valid.
Incorrect file has been selected while trying to install a new
software (firmware) version.
The file selected is not a valid software (firmware) file. Make
sure a valid firmware file is selected to be updated. See section
10.3.1 Updating firmware.
4.5.X.X
Incorrect QC
cartridge inserted.
Incorrect QC cartridge has
been inserted.
During QC testing, the second cartridge inserted was incorrect.
Make sure the PQC and NQC cartridges have been used, not
drug test cartridges. Ensure the same cartridge has not been
inserted twice.