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24

Troubleshooting Guide

Wireless Connection Lost - HeartMate Touch App

Notification

The HeartMate Touch™ App 
message:

HeartMate Touch™ Wireless 
Adapter Status

Light is off.

Behavior and appearance:

HeartMate Touch App notification: Connection lost to a 
Wireless Device. No audible alarms. 

Notification means:

The Tablet for use with the HeartMate Touch App is no 
longer wirelessly communicating with the HeartMate 
Touch Wireless Adapter. 

To resolve notification:

Clinicians should use the HeartMate Touch App to 
reconnect to the HeartMate Touch Wireless Adapter. 

1.

Tap 

RESTART

.

2.

Press and hold the button on the HeartMate Touch 
Wireless Adapter for 3 seconds to turn on Bluetooth

®

 

wireless technology. A blinking blue light appears.

3.

Use the HeartMate Touch App to connect to the 
HeartMate Touch Wireless Adapter.

Note:  

Be sure the Tablet clock is correct.

Содержание HeartMate Touch

Страница 1: ...Abbott HEARTMATE LEFT VENTRICULAR ASSIST SYSTEM HeartMate Touch Communication System Quick Start Guide...

Страница 2: ......

Страница 3: ...iii...

Страница 4: ...tt group of companies Indicates a third party trademark which is property of its respective owner Pat http www abbott com patents 2020 Abbott All Rights Reserved Bluetooth and Bluetooth Logo are regis...

Страница 5: ...iv HeartMate Touch Communication System Overview 1 How to Use the HeartMate Touch Communication System 6 Quick Start 7 Export Data 16 Troubleshooting Guide 24...

Страница 6: ...system operation is needed The Tablet should be placed on a stable surface The HeartMate Touch Communication System is shown on top of the Power Module Figure 2 The Tablet for use with the HeartMate T...

Страница 7: ...on on using the HeartMate Touch Communication System see the Instructions for Use that came with your HeartMate II or HeartMate 3 Left Ventricular Assist System Figure 2 HeartMate Touch Communication...

Страница 8: ...App serves as the display screen and is installed with a protective case HeartMate Touch Wireless Adapter The HeartMate Touch Wireless Adapter facilitates Bluetooth pairing when it is connected to th...

Страница 9: ...h App Do not disconnect the System Controller power cable connectors from the Power Module when troubleshooting a Connection lost to HeartMate 3 Controller notification or a Connection lost to HeartMa...

Страница 10: ...r in the Instructions for Use that came with your HeartMate II or HeartMate 3 Left Ventricular Assist System for more information No single parameter is a surrogate for monitoring the clinical status...

Страница 11: ...let for use with the HeartMate Touch App is compatible with a Flash Drive You will use the drive to export the HeartMate Touch Communication System device data See the Export Data on page 16 for more...

Страница 12: ...stalling iOS updates without Abbott notification may impact product use If you have any questions contact your local Abbott representative at any time Note Before launching the HeartMate Touch App set...

Страница 13: ...language change confirmation message appears Figure 4 Select a Language Confirm 6 Tap YES The HeartMate Touch App closes 7 Tap to launch the HeartMate Touch App Press and hold the button on the Heart...

Страница 14: ...d to connect to is not listed check that the HeartMate Touch Wireless Adapter is ready to connect e g displays a blinking blue light and tap Refresh 2 A Bluetooth Connections window appears Enter the...

Страница 15: ...Controller 1 Connect the System Controller to the Power Module and then wait for CONTINUE to become active Note It may take a few seconds after the System Controller is connected for CONTINUE to beco...

Страница 16: ...any protected health information or individually identifiable health information Follow your organization s policies procedures and employee training that correspond to HIPAA regulatory standards IMPO...

Страница 17: ...Reminders panel right The Reminders panel provides reminders such as when to replace the Backup Battery Clinical View The Clinical view is intended to be used during the implant procedure It is the o...

Страница 18: ...sappeared restart the connection 3 Connected Device Information Displays the System Controller serial number HeartMate 3 only and the current session name 4 Locate Tap Locate and the HeartMate Touch W...

Страница 19: ...eartMate Touch App from the HeartMate Touch Wireless Adapter e g You need to replace the HeartMate Touch Wireless Adapter 1 Tap Menu Figure 10 Disconnect HeartMate Device 2 Tap Disconnect HeartMate De...

Страница 20: ...rtMate Touch Wireless Adapter is ready to accept a wireless connection to a HeartMate Touch App for up to 60 seconds If the HeartMate Touch Wireless Adapter is not responding change to a new HeartMate...

Страница 21: ...e prompted to confirm loading the data Figure 11 Confirm Loading the Data IMPORTANT While loading data viewing information and making changes will not be available If an alarm occurs while loading rec...

Страница 22: ...a name for the export IMPORTANT Only create export names that identify the export file Do not enter any protected health information or individually identifiable health information Follow your organi...

Страница 23: ...nter a name for the export e g ABC_123 and then tap Done An exporting data message appears briefly An export was successful message appears Figure 16 Export Data Message 6 Tap OK The Historical view a...

Страница 24: ...lift up on the Flash Drive flexible Lightning connector and firmly connect it to the Tablet Lightning port Figure 17 Connect Flash Drive to Tablet Lightning Port A SanDisk iXpand Drive App message ap...

Страница 25: ...s application opens 5 Tap On My iPad You will see the HeartMate Touch HeartMate Touch App folder Figure 19 HeartMate Touch Folder 6 Tap HeartMate Touch You may see a few folders here Search for the na...

Страница 26: ...eartMate 3 5 files HeartMate II 2 files 8 Tap Select From here you can select the file by tapping the button that appears next to the file icon A check mark appears on each file that you have selected...

Страница 27: ...22 Note If the iXpand Drive App does not show tap More Select the App The iXpand Drive App will appear in the share menu Figure 21 Window with Options to Tag Copy or Save...

Страница 28: ...d to HIPAA regulatory standards IMPORTANT You should restrict the characters to a through z 0 through 9 underscores _ and periods 12 Tap CREATE NEW FOLDER A New Folder window appears Enter a folder na...

Страница 29: ...ith the HeartMate Touch App is no longer wirelessly communicating with the HeartMate Touch Wireless Adapter To resolve notification Clinicians should use the HeartMate Touch App to reconnect to the He...

Страница 30: ...ue light Behavior and appearance HeartMate Touch App notification Connection lost to a System Controller No audible alarms Notification means The HeartMate Touch Communication System is no longer comm...

Страница 31: ...the HeartMate Touch Wireless Adapter has failed To resolve notification 1 Tap RETRY 2 Quit and restart the HeartMate Touch App 3 Remove the HeartMate Touch Wireless Adapter from the Power Module 4 Re...

Страница 32: ...alarms Notification means The HeartMate Touch App is attempting to reconnect to the HeartMate Touch Wireless Adapter Note During the reconnection process the LVAD will continue to operate at its curre...

Страница 33: ...t to find the app that you want to close c Swipe up on the app s preview to close the app 2 Gently pull the HeartMate Touch Wireless Adapter from the Power Module socket 3 Insert the HeartMate Touch W...

Страница 34: ...ft to find the app that you want to close c Swipe up on the app s preview to close the app 2 Gently pull the HeartMate Touch Wireless Adapter from the Power Module socket 3 Insert the HeartMate Touch...

Страница 35: ...a blinking blue light Resolution 1 Tap Refresh 2 On the Tablet go to Settings Bluetooth and make sure that Bluetooth is on Issue Tablet clock is incorrect Resolution 1 On the Tablet go to Settings Gen...

Страница 36: ...ated on the side of the Power Module The Tablet is on The HeartMate Touch App has been launched Resolution 1 Gently pull the HeartMate Touch Wireless Adapter from the Power Module socket 2 Insert the...

Страница 37: ......

Страница 38: ...Thoratec Corporation 6035 Stoneridge Drive Pleasanton CA 94588 USA Telephone 1 925 847 8600 Fax 1 925 847 8574 HeartLine 1 800 456 1477 Note Thoratec is now part of Abbott Document 100167125 B Public...

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