23
Troubleshooting procedure
1. Try to find a solution for the problem with the aid of the information in this document.
2. If you cannot find a solution for the problem, contact your local representative of the manufacturer.
Problem (error code)
Possible cause
Possible solution
Residual current detected
(0x0002)
There is residual current (20 mA AC) in the charge
circuit. Current leaks into the ground
De-energize the EVSE
Contact your local representative of the manufacturer or a
qualified electrical contractor. Refer to section
and contact data at the end of the document
PE missing or swap neutral
and phase (0x0004)
The EVSE is not earthed correctly or neutral and
phase wires are swapped
Contact your local representative of the manufacturer or a
qualified electrical contractor. Refer to section
and contact data at the end of the document
Over voltage (0x0008)
The maximum voltage on the power input is too
high
Contact your local representative of the manufacturer or a
qualified electrical contractor. Refer to section
and contact data at the end of the document
Under voltage (0x0010)
The voltage on the power input is not sufficient
Contact your local representative of the manufacturer or a
qualified electrical contractor. Refer to section
Manufacturer
and contact data
at the end of the document
Over current (0x0020)
There is an overload on the EV side
Contact your local representative of the manufacturer or a
qualified electrical contractor. Refer to section
and contact data at the end of the document
Severe over current (0x0040)
There is an overload on the EV side
Contact your local representative of the manufacturer or a
qualified electrical contractor. Refer to section
and contact data at the end of the document
Over temperature (0x0080)
The internal temperature is too high
Do a check of the operation temperature on the product label.
If the ambient temperature is too high, the EVSE will decrease
the output current automatically
If it is necessary, install the EVSE in an environment with a lower
ambient temperature
Do the procedure that is described for the problem 'the AC input
voltage is too high'
If you can not solve the problem, do not use the EVSE. Contact
your local company representative or a qualified electrical
contractor. Refer to section
Manufacturer and contact data at
—
Table 17: Troubleshooting table
—
Troubleshooting
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