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“Operation and installation manual”

- “Terra 360 Series 2 - CE”

9.2 Troubleshooting

In the table are given all the needed information applicable to find a solution for an issues.

NOTE

If you cannot find a solution for the problem, please contact your local manufacturer service dept.

Problem

Possible cause

Possible solution

The touchscreen is black and it

does not light up when you touch

There is a problem with the AC

input power supply

1. De-energize the EVSE.

2. Energize the EVSE.

The touchscreen is white and it

does not show any message

The EVSE is in continuous

operation for more than 24 hours

1. De-energize the EVSE.

2. Energize the EVSE.

The touchscreen shows this

message:

Unable to lock the

connector

The EV charge cable is not

connected correctly to the EV.

Connect the EV charge cable to

the EV correctly

You are not authorized for the

charge session

Make sure that you have

authorization to charge the EV

The touchscreen shows this

message:

Unable to unlock the

connector from car

A dangerous voltage is present on

the EV charge cable

1. Wait 5 minutes

2. Start the charge session again.

The touchscreen shows this

message:

Insulation detection

error

There is an insulation problem on

the EV or the EVSE

1. Try another EVSE to charge the

EV in order to understand in the

problem is coming from the EV.

2. If the problem come from the

EVSE, contact your local

manufacturer service dept.

The touchscreen shows this

message:

The vehicle misbehaved

There is a communication

problem between the EV and the

EVSE

Contact your local manufacturer

service dept.

Содержание 2 Series

Страница 1: ...ABB CHARGING STATION Operation and installation manual Terra 360 Series 2 CE Terra 60 CE...

Страница 2: ...re not binding Depending on technical development and the products we reserve the right to modify the content of this document without notice We reserve all rights in this document and in the subject...

Страница 3: ...ings and filters Terra 360 24 3 5 System Overview 25 3 6 RFID Authorization to charge 25 3 7 Payment terminal 25 3 8 Cloud service portal 25 3 9 Description of the touchscreen 26 3 10 EVSE LEDs 27 3 1...

Страница 4: ...oltage network types 57 7 2 2 External AC input protections 59 7 2 3 Connect the AC wires Terra 60 60 7 2 4 Connect and seal the AC wires Terra 360 60 7 3 Ethernet 61 7 3 1 Connect the ethernet cable...

Страница 5: ...his manual any condition deviating from those described herein must be expressly agreed with the manufacturer the protections and the certifications provided by the equipment may be impaired with the...

Страница 6: ...nstructions Do the steps in the procedures fully and in the correct sequence The document is intended for these groups Owner of the EVSE Qualified installer of the EVSE 1 5 Abbreviations Abbreviation...

Страница 7: ...s Open charge point protocol Open standard for communication with charge stations Protective devices Devices for the personal protection of individuals against the risk of injury or electrcial shock w...

Страница 8: ...ion and has issued the corresponding declaration of conformity The manufacturer is not liable for damages losses costs or expenses incurred by any user of the EVSE e g the installation engineer or own...

Страница 9: ...on the site To operate the equipment with the protective devices installed and make sure that all protective devices are re installed after any installation or maintenance operation To make an emergen...

Страница 10: ...following table with some suggestions to prevent them Risk analysis and description Suggested action Noise pollution due to installation in unsuitable environments or where individuals routinely work...

Страница 11: ...n Risk of pinching or crushing of body parts Rotating parts that can cause a risk of entrapment Hot surface that gives risk of burn injuries With signal word Note A note gives more data to make it eas...

Страница 12: ...ect reduce employees from exposure to work place hazards and the risk of injury Symbol Description Protecting clothing Safety gloves Safety shoes Safety glasses 2 5 Safety instructions Only perform th...

Страница 13: ...of paramount importance to evaluate the weather conditions in the risk assessment prior any intervention on the equipment Protect the EVSE with safety devices and measures that the local rules specif...

Страница 14: ...n of firewalls application of authentication measures encryption of data installation of anti virus programs etc to protect the product the network its system and the interface against any kind of sec...

Страница 15: ...al Organization for Standardization EU CENELEC European Committee for Electrotechnical Standardization Italy CEI Comitato Elettrotecnico Italiano International IEC International Electrotechnical Commi...

Страница 16: ...cal data overall dimensions and equipment identification A description of the equipment characteristics is provided to identify its main components and specify the technical terminology used in the ma...

Страница 17: ...Weight XXX Kg XX X VDE XXXXxxxx Class X xxx xx XX XXXXX x XX XXXXX x XX XXXX XXXXXXXXXX XXXX XXX XXXX XXX H G F E D C K J I L M N B A Ref Description A Address of the manufacturer B EVSE rating C EVS...

Страница 18: ...he EV charging cable type CC CCS2 CCS2 CCT CCS2 CCS2 AC Type 2 socket 22 kW 2 CJT CCS2 CHAdeMO AC Type 2 socket 22 kW 3 Y X V Y X V Y is the EV charging cable length 5 About 5 meters X is the EV charg...

Страница 19: ...via cellular signal F Advertisement screen Customizable advertising display G Touchscreen To control and monitor the charge session H RFID reader To read the information from an RFID card I Meter disp...

Страница 20: ...les E Main AC switch To function as a AC main disconnector F Auxiliary power supply breaker To connect or disconnect the AC auxiliary power supply G AC surge protection device To protect the EVSE from...

Страница 21: ...The airflow makes sure that the parts on the inside of the EVSE do not become too hot B Air outlet To let cooling out The airflow makes sure that the parts on the inside of the EVSE do not become too...

Страница 22: ...is not in use F Antenna To send and receive data via cellular signal G Advertisement screen Customizable advertising display H Touchscreen To control and monitor the charge session I RFID reader To r...

Страница 23: ...a AC main disconnector F Auxiliary power supply breaker To connect or disconnect the AC auxiliary power supply G AC surge protection device To protect the EVSE from voltage spikes due to lightning th...

Страница 24: ...on the inside of the EVSE do not become too hot B Air outlet To let cooling out The airflow makes sure that the parts on the inside of the EVSE do not become too hot C Air outlet filter To filter the...

Страница 25: ...radio frequency identification RFID a personal identification number or a mobile authentication method Authorization can be a standard solution from the manufacturer or from an external company that...

Страница 26: ...d to select the connector type B Instruction field C Information button D Selected language Description of the buttons Button Name Description CCS To select the CCS connector CHAdeMo To select the CHA...

Страница 27: ...cription The EVSE is in idle mode and ready for use The top LEDs of the EVSE are green One charge session starts The side LEDs of the selected outlet change to blue The top LEDs at the selected side c...

Страница 28: ...Power module S EMC filter T Auxiliary transformer U Overcurrent protection device V DC contactor W Shunt current W1 AC metering X DC charge protocol interface X1 AC charge protocol interface Y Insula...

Страница 29: ...AC contactor Q Power bridge R Power module S EMC filter T Auxiliary transformer U Overcurrent protection device V DC contactor W Shunt current X Charge protocol interface Y Insulation monitor interfac...

Страница 30: ...the maximum power output can be less than the rated power output because of power constraints For example the power output can be permanently limited due to site current or power constraints or tempor...

Страница 31: ...t via cellular network connection Connection to the charger using the charger s standard featured hardware with ABB s Charger Connect service offering is the preferred method This solution provides in...

Страница 32: ...installation NOTE For the German market the EVSE is equipped with energy metering to comply with the Eichrecht directive The energy meter is a field installable device 3 14 2 Tilt sensors The tilt sen...

Страница 33: ...uding Instructions for safe handling of the EVSE DANGER Handling personnel must wear all appropriate and applicable personal protective equipment PPE and follow all the applicable Health and Safety me...

Страница 34: ...fully aware of the safety measures to apply when handling the EVSE and keep sufficient distance away from moving EVSE NOTE The manufacturer is not liable for any damages resulting from the improper h...

Страница 35: ...the forklift truck Take into account the weight the dimensions and the center of gravity of the EVSE CAUTION Do not drop the EVSE Do not tilt the EVSE more than allowed Move the EVSE to the correct l...

Страница 36: ...aples adhesive tape straps etc may cause cuts and or injuries if not handled with care They should be removed with the proper equipment NOTE The components of the packaging must be disposed in accorda...

Страница 37: ...open the EVSE doors 2 AC connection lexan cover placed on the internal rear side 1 Bolts spring washers flat washers to replace the golfari 4 4 4 Base 1 the base of Terra 360 is composed by 2 parts B...

Страница 38: ...es procedures Chapter recipients Qualified installer 5 1 Open the doors Terra 60 HAZARDOUS VOLTAGE Make sure that only qualified persons have access to the door key NOTE There is one unique door key f...

Страница 39: ...rear door Terra 60 Rear door H Use the door key to unlock the lock F and open the upper right door D J D F Unscrew the bolts on the 3 internal latches on the inside of the EVSE J K H Use the door key...

Страница 40: ...repeat the operations described in the Open doors paragraphs in reverse order 5 3 Internal covers on the AC section Terra 60 A B To access the AC section located on the lower front side is necessary...

Страница 41: ...access to the door key NOTE There is one unique door key for each EVSE 5 4 1 Open the front door Terra 360 Front door A Use the door key to unlock the lock B and open the front door A 4 2 3 5 I A H B...

Страница 42: ...ock the internal latch N E A H N Turn the 2 latches F and open the upper right door D Turn the 2 latches O and open the upper left door L D F L O 5 4 4 Open the lower sides doors Terra 360 Lower right...

Страница 43: ...t side is necessary to remove the lexan protective barriers Unscrew the fastners on the protective barrier A and remove it Unscrew the fastners on the protective barrier B and remove it NOTE The prote...

Страница 44: ...ements Terra 60 X1 Y2 Y1 X2 FRONT SIDE A Parameter Description Specification mm A EVSE N A X1 Space to open the left side door 600 X2 Space to open the right side panel 600 Y1 Space to open the rear d...

Страница 45: ...foundation 15 mm above the ground level D Prepare the site and the conduits C route the power and signal cables inside the foundation thought the conduits applying cable slack of each cable 1000 mm P...

Страница 46: ...7 35 mm Protective Earth PE cables C Cable diameter accepted 19 28 mm NOTE The installation of a second PE cable should be required by local rules Ethernet or signals cables B Cable diameter accepted...

Страница 47: ...Terra 60 NOTE The length of the cable lug can change depending on the model of the EVSE Think about the length of the cable lug when you calculate where to cut the cables A B D C X X X X Cut the cable...

Страница 48: ...stretch the ropes leaving them slightly loose Open the front door of the EVSE Remove the 3 front bolts A located on the internal lower part of the EVSE used to secure it to the pallet Open the rear do...

Страница 49: ...rnal lower part of the EVSE in red to secure the it the base Open the rear door of the EVSE Install the 3 rear bolts C located on the internal lower part of the EVSE in blue to secure it to the base C...

Страница 50: ...ance operations on the EVSE 6 2 2 Prepare the foundation Terra 360 6 2 2 1 Prepare the prefabricated foundation Terra 360 A B D C C Z1 Take the prefabricated foundation A NOTE Contact the manufacturer...

Страница 51: ...ite and the conduits Route the power and signal cables thought the conduits highlighted in blue applying each cable slack of 1000 mm Create fixation holes for the EVSE base in yellow 6 2 3 Assembly th...

Страница 52: ...27 35 mm Second Protective Earth PE cable B Cable diameter accepted 27 35 mm NOTE The installation of a second PE cable should be required by local rules Ethernet or signals cables C Cable diameter ac...

Страница 53: ...lug when you calculate where to cut the cables A D C X X X E Cut the AC cables L1 L2 and L3 B to the correct length X X 210 mm is the distance between the cable gland plate C and the center of thet co...

Страница 54: ...top side of EVSE Hook up the lifting means and stretch the ropes leaving them slightly loose Open the front door of the EVSE Remove the 3 front bolts A located on the internal lower part of the EVSE...

Страница 55: ...rnal lower part of the EVSE in red to secure it to the base Open the rear door of the EVSE Install the 3 rear bolts C located on the internal lower part of the EVSE in blue to secure it to the base Cl...

Страница 56: ...urrent that the system might experience The earth connection must be made through the Protective Earth PE internal connection busbar NOTE Any failure of the EVSE not connected to PE is not covered by...

Страница 57: ...big size cable in vertical position Cable lug Hole for a M10 bolt 11 If it is necessary or is required by local rules install the Second Protective Earth PE cable B to the PE busbar identified by the...

Страница 58: ...at the source Earthing at the source Earthing at the source Source EVSE EVSE EVSE L2 L3 N PE L3 TN C N N N N N Wire L1 L2 L3 Wire N if available on the EVSE Wire PE to the charger grounding bar withou...

Страница 59: ...360 400 10 138 Terra 360 Nom 400 560 Min 360 400 10 626 7 2 2 2 Residual current device RCD protection HAZARDOUS VOLTAGE If the enforced local regulation of electrical installations require the use of...

Страница 60: ...section mm2 Torque Nm L1 Brown 150 30 44 L2 Black 150 30 44 L3 Grey 150 30 44 N Blue 150 30 44 NOTE Make sure that the cable glands on each cable are correctly sealed 7 2 4 Connect and seal the AC wi...

Страница 61: ...more information please refer to https new abb com ev charging connected services web modules We recommend using at least a CAT 5e category Ethernet cable for standard connection performance For inst...

Страница 62: ...specifications The illustration shows the tilt sensors interface with the power distribution system of the site I H G F E A C D B Ref Description A Power distribution board B Branch circuit breaker C...

Страница 63: ...end of the wires Crimp a ferrule G on the end of the wires Loosen the screws of the terminal blocks X142 Connect the following wires X 1 4 2 2 X 1 4 2 4 X 1 4 2 6 X 1 4 2 1 X 1 4 2 3 X 1 4 2 5 G 1 2...

Страница 64: ...l meter Handheld mobile phones are not recommended for assessing signal strength since they are not reliable measuring devices Refer to 3 13 Internet access An EV must be available with a compatible c...

Страница 65: ...get blocked If necessary remove condensation before use to prevent damage to the EVSE Start stop a charge session Refer to section 8 3 Charge session 8 3 Charge session 8 3 1 Charge an EV On the touch...

Страница 66: ...dous voltage The connector is unlocked by the vehicle If the touchscreen shows a message do the instruction that the touchscreen shows Disconnect the EV charge cable from the EV NOTE In some cases the...

Страница 67: ...doesn t work Cracks or ruptures on the external parts Signs of rust that cause ingress of water NOTE When the EVSE is put in a corrosion sensitive environment superficial rust is possible on welding...

Страница 68: ...ge Unable to lock the connector The EV charge cable is not connected correctly to the EV Connect the EV charge cable to the EV correctly You are not authorized for the charge session Make sure that yo...

Страница 69: ...1 1 Technical data table Terra 60 EVSE Terra 60 CCT Connector Charging standard IEC 61851 1 Mode 4 and Mode 3 Number of outputs 3 Number of EV served Base model up to three EV in parallel Output combi...

Страница 70: ...gle Transport 15 Weigth based on cabel type 480 kg Enclosure type Stainless steel 430 and Aluminium IK rating according to IEC 62262 IK10 HMI IK08 Environmental IP rating IP54 Enclosure Type Indoor an...

Страница 71: ...tors Cable type Air cooled cable Cable Length Standard 4 7 m Efficiency 95 at nominal output power DC Output DC output power 360kW peak DC output voltage CCS 150 920 VDC DC output current Nominal 300A...

Страница 72: ...r Point Protocol OCPP 1 6 and previous versions Athentication methods RFID Standards Cards On screen PIN code authorization Option payment terminal Prepared for ISO 15118 2 PnC RFID system Mifare ISO...

Страница 73: ...lectromagnetic interference and or noise Ethernet cable diameter cable entry plate 8 13 mm 19 28 mm Tilt sensor option Number of wires 4 2 wires for power supply and 2 wires for relay contacts Max Wir...

Страница 74: ...ries 2 CE EN 10 4 Charging interface Charging interface Max Voltage capability V Max current capability A CCS2 combo 2 air cooled 1 000V DC 200 A 250 A 400 A 500 A Boost DC CHAdeMO air cooled 500V DC...

Страница 75: ...unction of output voltage 100 0 10 20 30 40 50 60 70 80 90 100 200 300 400 500 600 700 800 900 Output power kW Output voltage V Single session Dual session per outlet Single session Dual session per o...

Страница 76: ...kW Output voltage V Single session Dual session per outlet 10 6 2 Output power peak Vs output voltage Terra 360 Output current in function of output voltage 100 200 300 400 500 600 700 800 900 0 100 2...

Страница 77: ...ble elements according to ADA 220 Z3 EVSE highest user operable element 1203 Z4 EVSE lowest user operable element 705 Z5 EVSE base 95 Z6 EVSE foundation 0 15 NOTE According to ADA Act of Disabled Amer...

Страница 78: ...Attachments In this section additional tecnical drawing specification schematics are given NOTE If you need further information please contact your local manufacturer service dept Refer to section Man...

Страница 79: ...ng top view shows all the necessary measurements to drill the holes to fasten the EVSE to the floor basement in yellow prepare the position of the cables in the ground in blue FRONT SIDE 603 464 506 1...

Страница 80: ...The drawing top view shows all the necessary measurements to drill the holes to fasten the EVSE to the floor basement in yellow prepare the position of the cables in the ground in blue FRONT SIDE 663...

Страница 81: ...side of the prefabricated foundation an arrow indicates the front side NOTE Each side has a square hole XxY 237 x 165 mm to fit the conduits 1 x 160 mm and 1 x 75 mm diameters or different combination...

Страница 82: ...On the top side of the prefabricated foundation an arrow indicates the front side NOTE Each side has a square hole XxY 237 x 165 mm to fit the conduits 1 x 160 mm and 1 x 75 mm diameters or different...

Страница 83: ...t werden m ssen sondern mindestens bis zum Ablauf m glicher gesetzlicher Rechtsmittelfristen f r den Gesch ftsvorgang F r nicht vorhandene Daten d rfen f r Abrechnungszwecke keine Ersatzwerte gebildet...

Страница 84: ...ei diesem die f r Abrechnungszwecke genutzten Datenpakete ausreichend lange gespeichert werden um die zugeh rigen Gesch ftsvorg nge vollst ndig abschlie en zu k nnen 9 Der EMSP hat bei begr ndeter Bed...

Страница 85: ...https new abb com ev charging Terra 360 Series 2_60 Operation and installation manual EN Rev 005 EFFECTIVE 13 09 2023...

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