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Making Calls

Enquiry, Toggling, Transfer and Conference

2.4

Enquiry, Toggling, Transfer and Conference

2.4.1 Enquiry/Toggling by means of the R-Key or

Another Call Key

During a call, press the R-key (display in the Info line) and

dial the

internal or external telephone number (for manually-seized trunk calls with the
trunk line seizure code digit, e.g.

, see page 44),

press another call key to place an enquiry call with a team member.

The original call is put on hold while you are consulting with the third subscriber.

To toggle (i.e. switch backwards and forwards between the two subscribers),

press the key of the held subscriber (the LED and arrow symbol on this key flash
slowly).

End enquiry/toggling by replacing the handset or pressing the dis-

connect key (only on the OpenPhone 63 and the OpenPhone 65).

Then press the key of the call on hold.

You are now reconnected to the subscriber who had been held.

2.4.2 Transferring an Internal/External Call to an

Internal Subscriber

You have dialled an internal enquiry call (see the section entitled

Enquiry/Toggling

by means of the R-Key or Another Call Key

on page 54). When the subscriber

answers,

G h

inform them of the call transfer and hang up.

If the subscriber does not answer,

hang up; the internal subscriber is called.

Содержание OpenPhone 61

Страница 1: ...OpenPhone61 63 65 on the OpenCom 100 and Aastra 800 Communications Systems User Guide...

Страница 2: ...about other Aastra products please refer to our website at http www aastra de or http www aastra com It provides additional notes and tips on the product We hope you enjoy using OpenPhone Aastra 800 a...

Страница 3: ...A B C D E F J K L G H I M N O T U V W X Z Y P Q S R E Mail Toggle Conference Follow me Secretary OpenPhone 61 Hermann E Mail Toggle Conference Follow me Secretary OpenPhone 63 31 Charges Telephone loc...

Страница 4: ...on device for the OpenPhone 65 OpenPhone 65 33 Missed calls E Mail Appointments Voicebox mess Transfer Charges Messenger Time control Internal dialling 12 35 Fri 22 Feb 02 Charges Toggle Conference E...

Страница 5: ...one 16 1 3 3 Call Keys with Other Telephone Numbers 17 1 3 4 MenuCard Key 17 1 3 5 Info Key 18 1 3 6 ABC Key 18 1 3 7 Arrow Keys 18 1 3 8 OK Key 18 1 3 9 Redial Key 19 1 3 10 Enquiry Key 19 1 3 11 Han...

Страница 6: ...37 2 1 6 Muting 37 2 1 7 Call charge Display Duration Display 37 2 1 8 Adjusting the Volume with the Plus Minus Key 37 2 1 9 Redialling 38 2 1 10 Hands free Open listening Mode 39 2 1 11 Blocked Unblo...

Страница 7: ...Party Conference 56 2 4 6 MenuCard Conference 57 2 5 Special Calls Functions 57 2 5 1 Accepting an Appointment Call 57 2 5 2 Baby Call 58 2 5 3 Announcements with and without Intercom 58 2 5 4 Answeri...

Страница 8: ...enuCard Main menu 80 5 2 2 MenuCard Calls 81 5 2 3 MenuCard Call Forwarding 84 5 2 4 MenuCard Messages 87 5 2 5 MenuCard Phone Settings 89 5 2 6 MenuCard Protection 91 5 2 7 MenuCard Connections 93 5...

Страница 9: ...5 6 Appendix 110 6 1 CE Symbol 110 6 2 Declaration of Conformity 110 6 3 Notes on Disposal 110 6 4 Tones and Ringer Signals 112 6 5 MenuCards in the Idle State 113 Index 114...

Страница 10: ...6...

Страница 11: ...le as IP telephones OpenPhone 63 IP and OpenPhone 65 IP These telephones have the same func tionality as the standard system telephones All of the functions described in this guide are also available...

Страница 12: ...tion WARNING Do not open the telephone or the connected accessories as this could lead to you touching live parts Note Repairs must only be carried out by authorised pers onnel Keep fluids and chemica...

Страница 13: ...n antistatic or slightly damp cloth Never use a dry cloth or a cleaning agent 1 1 4 Adjusting the Inclination Pull the pedestals out 1 and turn them forwards or backwards 2 two settings are possible T...

Страница 14: ...he Keys The five keys to the right of the display of the OpenPhone 63can be programmed as call keys or programmed with destinations or functions The programming assignment does not appear in the displ...

Страница 15: ...f the Web console you can print the labels for a selected system telephone with the current key assignment Telephony Devices System phones menu Labelling Function Keys If you have programmed a functio...

Страница 16: ...dio Devices starting on page 31 The operating range of such add ons depends on the maximum power of the Upn interface of the communications system and on the power consumption of the respective equipm...

Страница 17: ...e Upn adapter in the socket until it snaps into place It is pos sible to install adapters during operation you do not have to disconnect the tele phone from the system in order to do this Note In the...

Страница 18: ...d charges are therefore not displayed on analogue telephones Notes on Connecting a b Adapters The connection of an a b adapter exceeds the feed power of the Upn port 3 W regardless of the range For th...

Страница 19: ...ecting an ear cap a second handset a headset an external active loud speaker headphones or an external microphone one stereo socket 2 for connecting recording equipment one dummy socket 3 for a doorbe...

Страница 20: ...65 you can plug the audio adapter into either of the two sockets However only one audio adapter can be operated on each OpenPhone 65 1 3 Key Assignments Note Some of the keys have dual functionality...

Страница 21: ...able call keys to the right of the display on the OpenPhone 63 These internal numbers are in turn assigned external numbers at which you can be reached To make a call you must first press the key Pres...

Страница 22: ...penPhone 65 Short key press Opens the MenuCard for the telephone book When entering texts please refer to page 28 also one can switch between the alphanumeric and numeric modes Long key press Opens th...

Страница 23: ...ly open listening is possible and there is no LED indicator 1 3 12 Disconnect Key Pressing this key ends the current call only on the OpenPhone 63 and the OpenPhone 65 1 3 13 Muting Key This key which...

Страница 24: ...is used to exit an input window without changing its contents and to return to the menu branches 1 3 17 Programmable Keys with LED Display Your system telephone provides you with several keys which yo...

Страница 25: ...ace by the System Administrator The system administrator can lock your telephone s interface via a setting for your user group All keys of your telephone no longer function aside from a few excep tion...

Страница 26: ...ry 8 Display and then Language 5 Use the arrow key to scroll to the desired setting On the OpenPhone 61 you use the and keys 6 Confirm the setting with the key 1 4 2 Info Line s The OpenPhone 63 displ...

Страница 27: ...The OpenPhone 65 display During a call the current charge counter and annotation texts are displayed if configured During an enquiry call you will see the number of the enquiry call you dialled 1 4 3...

Страница 28: ...splay windows as you are familiar with from your PC These display windows look like index cards and are called MenuCards On the OpenPhone 61 the display shows the active line of the MenuCard MenuCards...

Страница 29: ...e the table entitled Invoking MenuCards via the Keypad on page 25 Note when a short or a long press of a key is required Selecting list entries is described in the table entitled Selecting Items from...

Страница 30: ...lists If the list is longer than the display window you will see an arrow at the bottom of the window indicating there are additional items When you scroll down another ar row will appear at the top o...

Страница 31: ...left out of the visible area Using the plus minus key you can move the cursor and display the digits that were previously not visible The digits on the right will then disappear from the display fiel...

Страница 32: ...ou enter a new character When entering text the first letter will automatically be upper case the remaining letters automatically lower case After you enter a space the next letter will be upper case...

Страница 33: ...itional entries Exception playing back a voicebox message with a duration longer than a minute Changes that have not been saved are lost In the idle or connection state if you receive a call and accep...

Страница 34: ...h 30 randomly programmable memory locations for destinations and functions for each module At the first level of the keypad module call keys can be programmed as trunk keys team keys busy keys or dire...

Страница 35: ...ay of the basic device 1 6 External Audio Devices 1 6 1 Configuring Audio Devices You use the 7 Add on adapter menu in the Phone settings menu group to configure and activate the audio devices connect...

Страница 36: ...oudspeaker on Second handset The second handset can only be switched on when you have lifted the normal handset of the system telephone or switched on the loudspeaker To activate the second handset us...

Страница 37: ...or a headset activated To activate deac tivate this function use either a function key or the menu item 4 Door display Recording You can start recording as soon as the handset has been lifted or the l...

Страница 38: ...the call key s with the internal number Example of the assignment of internal and external telephone numbers The above example shows that the system s external telephone numbers are first stored in t...

Страница 39: ...l waiting queue is set by the system administrator during system configuration 5 calls for example When this number is reached further callers hear the busy tone The calls in the queue are put through...

Страница 40: ...ook that are to be dialled using also appear in the Info line first The number you have selected is not dialled until you lift the handset or press the hands free key It is useful to activate the Bloc...

Страница 41: ...the OpenPhone 63 and the OpenPhone 65 deactivates the microphone during a call and the person at the other end of the line can no longer hear you Press the key again to switch the microphone back on 2...

Страница 42: ...the receiver The phone number will be dialled Phone book You can add the entry to a phone book 1 New entry or to an existing entry 2 Add Please see Add Phone Numbers to Telephone Book from Lists or du...

Страница 43: ...y on the OpenPhone 63 and the OpenPhone 65 2 1 11 Blocked Unblocked Telephone Numbers Note Your telephone can be blocked from dialling all or se lected external numbers Emergency numbers can be en ter...

Страница 44: ...ive Once the called subscriber answers the call which can be an external answering machine for example you can exe cute the required functions by pressing the number keys 2 1 14 Least Cost Routing LCR...

Страница 45: ...han the one actually being transmitted your display will show a next to the call number If the indicated call number is saved as a phone book entry as usual the name will be shown along with a questio...

Страница 46: ...e features are only available to you if they can actually be executed 2 1 17 MenuCard Selection in the Idle State Press but do not hold down the MenuCard key this also works if you have already lifted...

Страница 47: ...rminal called will be switched on and the person you are calling can immediately answer your announcement The Intercom function cannot be used for announcements to a group of terminals Charges For eac...

Страница 48: ...ubscribers on the OpenCom 100 Aastra 800 system and will tell you what value is currently valid If your telephone is set to automatic line seizure all call keys on your telephone seize an external lin...

Страница 49: ...twice and dial the internal telephone number Z with Manual Trunk Line Seizure H Lift the handset your call key is seized and or press the particular call key hands free mode only on the OpenPhone 63...

Страница 50: ...uses the OpenCom 100 Aastra 800 trunk line seizure code digit for the default route For information on the current routes and their codes please contact your system administrator 2 2 6 Busy Display fo...

Страница 51: ...or during a Call starting on page 66 Booking number By means of a booking number you can record the call data of a connection to an external subscriber and save them in the OpenCom 100 Aastra 800 for...

Страница 52: ...function with this function the connection with the caller is terminated as soon as the called subscriber puts down the receiver Parked calls are recorded in a list on the system terminal The system...

Страница 53: ...all is put on hold You can also programme the function Take to a feature key see also Pro gramming Functions Features starting on page 105 Hold Holding is a team function When you place a call on hold...

Страница 54: ...calls 2 3 Accepting Calls 2 3 1 By Lifting the Handset or Pressing a Key Normal Call H Lift the handset or press the call key to which the call is being signalled hands free mode only on the OpenPhone...

Страница 55: ...ndicated call number is saved as a phone book entry as usual the name will be shown along with a question mark 2 3 2 Automatic Call Connection In certain operational modes e g in hands free operation...

Страница 56: ...are now reconnected to the first subscriber VIP Call You hear the call waiting tone During a call press the call key that signals the call 2 3 4 MenuCard Call waiting You hear the call waiting tone P...

Страница 57: ...xternal destinations Door opener This activates the door opener 2 3 6 Voicebox Queries There are various ways of listening to the messages in your voicebox via OpenVoice from a telephone whose number...

Страница 58: ...itch backwards and forwards between the two subscribers press the key of the held subscriber the LED and arrow symbol on this key flash slowly h End enquiry toggling by replacing the handset or pressi...

Страница 59: ...y hear the ringing tone again If the line of the called internal subscriber is busy h press the disconnect key or replace the handset only on the Open Phone 63 and the OpenPhone 65 and then press the...

Страница 60: ...ffers the next available parking spot 0 9 or Confirm with the key Door opener You activate the door opener 2 4 5 Internal External Three Party Conference You have dialled an internal or external enqui...

Страница 61: ...ted End conference This ends the conference Toggle This breaks up the conference and you can now switch between the sub scribers Door opener You activate the door opener using this 2 5 Special Calls F...

Страница 62: ...is available in two versions Announcement with intercom the microphone of the terminal called is switched on hands free mode and the person you are calling can immedi ately answer your announcement A...

Страница 63: ...Briefly press the MenuCard key Select Accept in the MenuCard Announcement for an announcement with intercom Your telephone switches to the hands free mode when it receives the announcement You can sp...

Страница 64: ...n the system administrator defines an interval in seconds for After delay call forwarding You can replace this default with your own individual value when programming After delay call for warding If m...

Страница 65: ...A setting in your user group regulates which call number appears on your device when a call which has been forwarded multiple times is signalled on your device you will see either the call number of t...

Страница 66: ...gnal is triggered during a call you will hear the call waiting tone Press the call key to which the door call is being signalled This puts your first call on hold and connects you to the visitor at th...

Страница 67: ...r system is connected to an entrance intercom you can speak with your visitor Otherwise you will hear a special door tone when you lift the handset Signal During a Call G If the doorbell signal is tri...

Страница 68: ...cations system This number includes the centrally administered telephone book the personal entries of all subscribers and provided you are using the multi company variant of the OpenCom 100 Aastra 800...

Страница 69: ...phone book open instead of key ing in the name you can also press the key and enter the speed dialling destination to find the name entry Briefly press the ABC key on the OpenPhone 63 and the OpenPhon...

Страница 70: ...system adminis trator has authorised you or the user group you are part of accordingly you can also edit the central telephone book and your company s telephone book Select the desired telephone book...

Страница 71: ...ator has authorised you or the user group you are part of accordingly you can also edit the central telephone book and your company s telephone book Select the desired telephone book and press the but...

Страница 72: ...ning user guide For information on the display texts please refer to the chapter entitled Display and MenuCards starting on page 22 for information on the call keys refer to the chapter entitled Key A...

Страница 73: ...alls For information on how to use this function please also refer to the chapter entitled Accepting Calls starting on page 50 Using Trunk Keys Calls are indicated on the appropriate trunk key by a vi...

Страница 74: ...ll keys you can only make calls to team and trunk keys pro grammed with the same telephone number No calls are signalled to direct call keys 3 1 3 Enquiry Toggling and Transferring For information on...

Страница 75: ...or a team key the LED for the programmed key flashes The display indicates that a call for the call number 11 is put on hold is parked G Accepting Calls with a Team Key Another team member picks up t...

Страница 76: ...f you delete the text only the key s call number will be displayed 2 Call diversion You can configure one or more types of call forwarding for the trunk key Immediately After delay Busy see the sectio...

Страница 77: ...ls 1 External calls 2 Internal calls 3 VIP call 4 Door call for each trunk key Proceed as described in the section 2 Ring Tone on page 89 7 Charges For each trunk key you can view the charges for the...

Страница 78: ...n has been activated this team key will only indicate calls by means of a visual signal even if they are made from a direct call key 4 Ring tone You can set the Volume and Melody for different types o...

Страница 79: ...ogramming the Call Keys 75 3 2 4 Direct call Key When a direct call key is held down no MenuCard is displayed A direct call key is configured exclusively via the Configurator of the OpenCom 100 Aastra...

Страница 80: ...PIN trunk line seizure code e g Z external tel no With Internal Number Assignment Z reserved tel no Z system PIN trunk line seizure code e g Z external tel no Z internal tel no You can call the OpenC...

Страница 81: ...A correct entry is confirmed with a positive acknowledgement signal provided the system administrator has not deactivated this function in the Configurator Telephony Settings menu The external call is...

Страница 82: ...he OpenCom 100 Aastra 800 Communications Systems 4 4 Setting up an Internet Connection from Remote ISP Trigger Call Z reserved tel no Z system PIN If the communications system is connected to the Inte...

Страница 83: ...eature 5 1 2 Using Programmed Keys Nearly all of the features can be programmed on a vacant function key and called up by pressing the key or switching the function on or off see Programming Keys star...

Страница 84: ...1 Calls This contains the most important features relevant to a call 2 Call forwarding This menu group contains all the types of call for warding you can programme on your telephone Please keep in min...

Страница 85: ...deleted in the caller lists of all hunt group members Which calls are recorded in your call lists is determined by the authorisations of your user group Your system administrator can specify that int...

Страница 86: ...the handset is on the hook you can then perform the following actions Dial Call the caller back Press the OK key or pick up the handset Phone book To add an entry to the telephone book 1 New Entry or...

Страница 87: ...a caller s call number or name if it is entered in the telephone book and the date time and length of the selected message When you have multiple trunk keys configured on your telephone the trunk key...

Страница 88: ...the period of time in seconds this can be a value between 0 and 99 Then choose whether automatic call connection should be activated for Internal calls External calls or Int Ext calls You activate aut...

Страница 89: ...l destinations for each MSN Select the MSN one of the telephone numbers sup plied for the multi terminal access you want to forward Several MSNs can be grouped together This is configured by the syste...

Страница 90: ...ntrance intercom Consult your system administrator if you have questions concerning the configuration of the door bells 5 Remote divert This function allows you to configure call forwarding for the ph...

Страница 91: ...ternal call number of the user to whom you would like to forward the message Optionally you can select a call number from the tele phone book Confirm the entry selection of the call number with 2 Outg...

Страница 92: ...the display of the caller of an internal call provided that the caller s tel ephone is a system terminal There are pre defined message texts available for this Select the desired text and press If no...

Страница 93: ...rnal calls 3 VIP call 4 Door call You can set the 1 Volume and the 2 Melody individually for each type of call Select a setting with the key Note In the Configurator of the Web console you can use the...

Страница 94: ...olume to adjust the volume of the device Use 3 Relay selection to select the type of device connected via a relay to socket 2 or socket 4 You can select either Record recording equipment con nected to...

Страница 95: ...nfigure call protection for a trunk key by long pressing the corre sponding trunk key and selecting the 5 Call protect menu item When call protection is activated the caller hears either the idle or t...

Страница 96: ...d numbers that you have assigned to the keys are deleted 7 Availability All active features that hinder your availability call pro tection call forwarding call waiting protection are cleared 8 Call wa...

Страница 97: ...inal is already in the call state e g an answering machine is in announcement mode you pick up the call The subscriber for whom you pick up the call must belong to a user group for which the Call seiz...

Страница 98: ...telephone number is not transmitted to the caller for the subsequent conversation This menu item depends on the system settings 7 Transmit number Your telephone number is transmitted to the caller for...

Страница 99: ...e spective dial out for this terminal by first selecting a call number from one of the lists or from the phone book and then press the function key You can of course enter other destination call numbe...

Страница 100: ...hone calls see MenuCard Conversation starting on page 47 0 Disconnect OpenPhone 61 only You disconnect the current con nection If you program this function to a function key then your OpenPhone 61 wil...

Страница 101: ...his way a brief mes sage on your telephone regarding call duration and relevant charges incurred 7 PIN dialling For the next call you are switching your telephone into one of the user groups defined b...

Страница 102: ...ating a New Telephone Book Entry In the MenuCard Phone book select 1 New entry In the MenuCard New entry select the required telephone book Personal Central or Company Confirm your choice with Enter t...

Страница 103: ...elephone number from call to call i e before you dial the destination telephone number Editing a Telephone Book Entry In the MenuCard Phone book select 2 Edit In the MenuCard Edit select the required...

Страница 104: ...ly invoke this MenuCard if the system administrator has con figured the Time control or the Configurator active authorisation for your user group 1 Time control In the OpenCom 100 Aastra 800 several t...

Страница 105: ...nal outgoing call If this information is not transmitted by your network operator you can set the date and time here yourself You can only program these functions if the system administrator has activ...

Страница 106: ...group Applications 5 Appointments See Main menu menu group Messages 6 Received fax OpenCom X320 only See Main menu menu group Messages 7 Charges See Main menu menu group Phone settings 8 Active featur...

Страница 107: ...itled MenuCard Prog call key Trunk Key starting on page 72 5 3 4 MenuCard Prog team key This MenuCard can be used for the quick configuration of the features of a call key which has been programmed as...

Страница 108: ...hone numbers you enter the number directly if external line seizure is automatic if on the other hand external line seizure is manual you must first key in the external line seizure code digit the pre...

Страница 109: ...function programmed on it is active on If the pro grammed function conflicts with the current settings of your telephone then a menu will open when you press the relevant function key You can use this...

Страница 110: ...firm this with the key Select the desired function from the MenuCards and if required specify the variable part e g telephone number Press the key Select the Text menu point in order to label the key...

Страница 111: ...key In the Stack or Link features you will see the following menu points Text You can enter a label for the key If you do not enter a text then the key will be labelled with either Stack or Link featu...

Страница 112: ...modify the entry e g a programmed call number press the key In order to delete the function press the key A key programmed with a link can be operated as follows Short press The programmed function ar...

Страница 113: ...fault text Then press the key The Save menu item is now selected Press the key The programming is saved Deleting a Programmed Status Key Long press the programmed key then select Delete key Press the...

Страница 114: ...e environment and human health the European Parliament and Council directives 2002 96 EC on waste electrical and electronic equipment WEEE and 2002 95 EC on the restriction of the use of certain hazar...

Страница 115: ...been set up for the return of waste electrical and electronic equipment Waste equipment can be handed in at these return centres free of charge To find out where these return centres are located pleas...

Страница 116: ...tone Positive acknowledgement tone Negative acknowledgement tone Special internal dialling tone Special external dialling tone Call waiting tone Special sensor tone Calls External call Internal call...

Страница 117: ...st 2 Language Display 61 1 Pick up 2 Pick up select 3 Take 4 Unpark call Call pick up Unpark call Pick up Pick up select Take Announcement Intercom Charges Door opener Notes Suppress Transmit number L...

Страница 118: ...forwarding Door 86 For other users 86 For your telephone 84 to voicebox 60 Call key 17 Signalling 35 Call lists 81 Call number Suppress 94 Call protection 18 73 74 102 Phone 91 Call signalling 73 74 C...

Страница 119: ...ee mode 39 Hands free open listening key 19 Headset Block Dialling and Headset Operation 36 Hold 49 Hold call 96 Hotel 100 Hunt group 83 I Inclination Adjusting 9 Info key 18 Info lines 22 Installatio...

Страница 120: ...in idle state 42 Subscriber on hold 56 MenuCard display 24 MenuCard key 17 MenuCards Calling up 25 Closing 29 Message 43 Mute 95 Muting 37 Muting key 19 N Not available 95 Note 43 49 94 O OK key 18 Op...

Страница 121: ...7 Restricting display of 43 Transmitting display of 43 Telephone numbers Blocked 39 External 34 Internal 34 Unblocked 39 Text Editing 74 Entering 28 Modifying 72 74 Three party conference 56 Time cont...

Страница 122: ...Index 118 Notes...

Страница 123: ......

Страница 124: ...www aastra com As of 17 06 2009 Subject to changes...

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