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Group Services
MD Evolution – Dialog 4422 IP Office 80
Group Services
Most of the time, you will be working as a team – within a department,
for example. Your extension offers you different additional services
designed specifically for working as a team.
First of all, it provides the option of supervising your colleagues’
extensions, thus ensuring comprehensive call coverage. You may
also very simply call a colleague or intercept calls for each other.
Secondly, your extension may also be part of a hunt group – within
your department or another department – that calling parties may
call whenever they need to, not just to contact you personally, but
to contact someone within your department.
Your extension provides a simplified call pick-up service within a
hunt group. It also offers you the option of managing your own parti-
cipation in this service within the group. This is also referred to as
the In/Out status management within a group.
If you have been designated as the supervisor of a hunt group, you
have the ability to open and close the hunt group according to your
department’s business hours.
Finally, while it’s not really a group service, you also have access to
a personal group, which is designed for grouping various extensions
that may be assigned to you – for example, your Dialog 4422 IP
Office extension, and a DECT cordless phone. Different services are
then provided for you to process your calls as efficiently as possible
within a personal group.