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INSTALLATION INSTRUCTION

41 (50)

Prepared (also subject responsible if other)

No.

Mario PRANZL

6/1537-ASB 150 02 Uen

Approved

Checked

Date

Rev

Reference

Ulf SÖDERMARK

2012-02-16

H

7

Appendix: Problem handling

7.1

Verify the installed Firmware Version

To verify the installed software version, click in the Title bar HOME. In the table General
Information – Firmware Version the installed firmware is shown.

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Содержание BusinessPhone

Страница 1: ...RUCTION 1 50 Prepared also subject responsible if other No Mario PRANZL 6 1537 ASB 150 02 Uen Approved Checked Date Rev Reference Ulf S DERMARK 2012 02 16 H Installation Instruction ISDN SIP Gateway f...

Страница 2: ...a 2008 All Rights Reserved Disclaimer No part of this document may be reproduced in any form without the written permission of the copyright owner The contents of this document are subject to revision...

Страница 3: ...guration to ISDN SIP GW 12 4 2 ISDN SIP GW configuration to BusinessPhone 13 4 3 ISDN SIP GW configuration to SIP Operator Per Gateway 19 4 4 ISDN SIP GW configuration to SIP Operator Per Endpoint 31...

Страница 4: ...pitality solutions specially designed for hotels conference centers More information is available at http www aastra com 1 2 ISDN SIP Gateway overview The ISDN SIP GW is a Voice over IP VoIP SIP media...

Страница 5: ...les Figure 1 Front Panel Modules The components in the figure are A ISDN module s for BRI E1 or T1 These modules are used for connecting to BusinessPhone B CPU module with Ethernet Connectors The Ethe...

Страница 6: ...ersonnel to a socket outlet with a protective earthing connection Before connecting cables connect an electrically earthed strap of 16 AWG wire minimum to the chassis earthing screw using the included...

Страница 7: ...SIP GW through an ethernet hub or switch Follow the steps below to connect a PC to ISDN SIP GW Connect the earthing wire to the chassis earthing screw at the back Connect the Ethernet port labeled I...

Страница 8: ...ence Ulf S DERMARK 2012 02 16 H Factory default settings of the ISDN SIP GW IP Address 10 1 10 10 Subnet Mask 255 255 0 0 User name Admin Password Admin Connect with a Web Browser to the ISDN SIP GW a...

Страница 9: ...e Base and store it locally on your computer Go to Management Basic Software Upgrade Software Upgrade Wizard and click Start Software Upgrade to upgrade the ISDN SIP GW In the Upgrade Window select th...

Страница 10: ...02 Uen Approved Checked Date Rev Reference Ulf S DERMARK 2012 02 16 H 3 5 Set Date and Time Set the system time in ISDN SIP GW Go to Management Basic Management Configuration Regional Settings Update...

Страница 11: ...ress x x x x NAT IP Address 0 0 0 0 NAT IP Address Is required if you run ISDN SIG GW behind a NAT router and a public static IP address is used In this case set the public IP address For dynamic publ...

Страница 12: ...commands 1910 Interface type T I F 1911 Signaling protocol 02 ETSI 1912 Termination 0 User to public network 1919 Assigned TEI value 0 1925 Pre digit removal Unknown type of number Remove digits of p...

Страница 13: ...Configuration Basic PSTN Settings Trunk Settings and set on each ISDN interface which is connected to BP the following parameters Note If Trunk Configuration State is Active click Stop Trunk otherwise...

Страница 14: ...Rev Reference Ulf S DERMARK 2012 02 16 H PRI Modul Parameter Value Protocol Type E1 EURO ISDN Clock Master Generated Recovered ISDN Termination Side Network side Local ISDN Ringback Tone Source Gatewa...

Страница 15: ...oup ID IP Profile ID Module 1 BRI 1 4 1 2 0123456789 1 0 2 BRI Moduls Module From Trunk To Trunk Channel Phone Number Trunk Group ID IP Profile ID Module 1 BRI 1 4 1 2 0123456789 1 0 Module 2 BRI 1 4...

Страница 16: ...150 02 Uen Approved Checked Date Rev Reference Ulf S DERMARK 2012 02 16 H Go to Configuration Basic Protocol Configuration Digital Gateway Digital Gateway Parameters and set Parameter Value Default C...

Страница 17: ...1537 ASB 150 02 Uen Approved Checked Date Rev Reference Ulf S DERMARK 2012 02 16 H Go to Configuration Full Protocol Configuration SIP Advanced Parameters Advanced Parameters and set Parameter Value D...

Страница 18: ...02 Uen Approved Checked Date Rev Reference Ulf S DERMARK 2012 02 16 H Go to Configuration Full TDM Configuration TDM Bus Settings and set Parameter Value PCM Law Select ALaw TDM Bus Clock Source Inter...

Страница 19: ...n can look like Adaptations for different providers will be necessary e g Register per Gateway or Endpoint Go to Configuration Full Network Settings Application Settings and set DNS Settings Network D...

Страница 20: ...ator Dependent NTP Server IP Address x x x x NTP UTC Offset Hours 0 Minutes 0 NTP Updated Interval Hours 24 Minutes 0 Click Submit to save the changes Go to Configuration Full Protocol Configuration P...

Страница 21: ...Rev Reference Ulf S DERMARK 2012 02 16 H Go to Configuration Full Protocol Configuration Protocol Definition Proxy Sets Table and set Parameter Value Proxy Address IP address of the SIP proxy Transpor...

Страница 22: ...d Checked Date Rev Reference Ulf S DERMARK 2012 02 16 H Go to Configuration Full Protocol Configuration Protocol Definition Coders and set Coder Name Packetization Time Rate Silence Suppression G 711A...

Страница 23: ...Date Rev Reference Ulf S DERMARK 2012 02 16 H Go to Configuration Full Protocol Configuration Protocol Definition DTMF Dialling and set Parameter Value Max Digits In Phone Num 30 Declare RFC 2833 in S...

Страница 24: ...Ulf S DERMARK 2012 02 16 H Go to Configuration Basic Protocol Configuration Manipulation Tables Source Number IP Tel and set Dest Prefix Source Prefix Source IP Stripped Digits Number Prefix Suffix to...

Страница 25: ...ASB 150 02 Uen Approved Checked Date Rev Reference Ulf S DERMARK 2012 02 16 H Go to Configuration Basic Protocol Configuration Routing Tables IP to Trunk Group Routing and set Dest Phone Prefix Sourc...

Страница 26: ...1537 ASB 150 02 Uen Approved Checked Date Rev Reference Ulf S DERMARK 2012 02 16 H Go to Configuration Basic Protocol Configuration Trunk IP Group Trunk Group Settings and set Trunk Group ID Channel S...

Страница 27: ...e Default Proxy Yes Proxy Name name of the proxy Prefer Routing Table Yes Always Use Proxy Enable Disable Enable Registration Enable Disable Registrar Name name of registrar server Registrar IP Addres...

Страница 28: ...o Mario PRANZL 6 1537 ASB 150 02 Uen Approved Checked Date Rev Reference Ulf S DERMARK 2012 02 16 H DNS Query Type A Record SRV Proxy DNS Query Type A Record SRV Registration Mode Per Gateway Click Su...

Страница 29: ...o PRANZL 6 1537 ASB 150 02 Uen Approved Checked Date Rev Reference Ulf S DERMARK 2012 02 16 H Go to Configuration Basic Protocol Configuration SIP Advanced Parameters Advanced Parameters and set Param...

Страница 30: ...2 16 H Go to Management Full Management Configuration Maintenance Actions and set Parameter Value Burn to FLASH Yes Graceful Option No Click Reset to save configuration in flash memory and restart the...

Страница 31: ...DN SIP GW configuration to SIP Operator Per Endpoint This section is based on 4 3 ISDN SIP GW configuration to SIP Operator Per Gateway and describe only the differences Go to Configuration Basic Prot...

Страница 32: ...ameter Value Use Default Proxy Yes Proxy Name name of the proxy Prefer Routing Table Yes Always Use Proxy Enable Disable Enable Registration Enable Disable Registrar Name name of registrar server Regi...

Страница 33: ...o Mario PRANZL 6 1537 ASB 150 02 Uen Approved Checked Date Rev Reference Ulf S DERMARK 2012 02 16 H DNS Query Type A Record SRV Proxy DNS Query Type A Record SRV Registration Mode Per Endpoint Click S...

Страница 34: ...pproved Checked Date Rev Reference Ulf S DERMARK 2012 02 16 H Go to Configuration Basic Protocol Configuration SIP Advanced Parameters Supplementary Services and set Parameter Value Enable User Inform...

Страница 35: ...BX extension number 10 Global phone The relevant global phone number 20 Display name A string that represents the PBX extensions for the Caller ID 30 Username A string that represents the username for...

Страница 36: ...L 6 1537 ASB 150 02 Uen Approved Checked Date Rev Reference Ulf S DERMARK 2012 02 16 H Go to Management Full Management Configuration Maintenance Actions and set Parameter Value Burn to FLASH Yes Grac...

Страница 37: ...r No Mario PRANZL 6 1537 ASB 150 02 Uen Approved Checked Date Rev Reference Ulf S DERMARK 2012 02 16 H To delete an old User Information File go to Status Diagnostics Basic Status Diagnostics Device I...

Страница 38: ...URL field In this case it will be necessary to change the Calling Number ISDN section from SIP URL to TO field for IP to Tel calls Export SIP GW confuration Management Basic Software Update Configura...

Страница 39: ...en Approved Checked Date Rev Reference Ulf S DERMARK 2012 02 16 H 5 User and Password configuration To change the User and Password configuration go to Configuration Full Security Settings WEB User Ac...

Страница 40: ...on go to Management Basic Software Update Configuration File Click Save INI File to store the system configuration board ini on your PC 6 2 Import a system configuration To import the system configura...

Страница 41: ...SB 150 02 Uen Approved Checked Date Rev Reference Ulf S DERMARK 2012 02 16 H 7 Appendix Problem handling 7 1 Verify the installed Firmware Version To verify the installed software version click in the...

Страница 42: ...ference Ulf S DERMARK 2012 02 16 H 7 2 Verify ISDN Configuration Check in BMS that the ISDN link s is synchrony with ISDN SIP GW Take a look in BMS Maintenance Supervisions Link Supervisor and verify...

Страница 43: ...ble if other No Mario PRANZL 6 1537 ASB 150 02 Uen Approved Checked Date Rev Reference Ulf S DERMARK 2012 02 16 H Check the ISDN configuration on ISDN GW as well Click in the Title bar HOME to get the...

Страница 44: ...SB 150 02 Uen Approved Checked Date Rev Reference Ulf S DERMARK 2012 02 16 H 7 3 Verify LAN Configuration Click in the Title bar HOME to get the status of the LAN Port The left LAN port in the CPU mod...

Страница 45: ...er No Mario PRANZL 6 1537 ASB 150 02 Uen Approved Checked Date Rev Reference Ulf S DERMARK 2012 02 16 H 7 4 Verify System Alarms Verify the system alarms to get a hint about actual problems Go to Stat...

Страница 46: ...02 16 H 7 5 SIP messages analyzing Take a LAN trace with Wireshark http www wireshark org to analyse the SIP and network communication Set in the Menu Capture Options the network card and select all...

Страница 47: ...en Approved Checked Date Rev Reference Ulf S DERMARK 2012 02 16 H Set a Filter in the Wireshark main window to see only messages you looking for Typical Filters are To analyse all messages from and to...

Страница 48: ...R0B C04 Tx Connector pin out Dependent on Configuration Network side configuration NT or User side configuration TE the pin out changes Configuration Basic PSTN Settings Trunk Settings ISDN Terminati...

Страница 49: ...e to order the BRI and E1 T1 module separately for repair case ROA 116 06 1 4x BRI module ROA 116 01 1 1x E1 T1 module If other parts of the ISDN SIP GW are broken the whole box has to be sent to the...

Страница 50: ...ilure and new registration attempt Number range to register with Password Will STUN be used STUN Server s IP address Proxy Server Proxy Server s IP address or Name Proxy Server s Port Transport Type U...

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