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28 Model 53i IP Phone Installation Guide

Troubleshooting Solutions

Troubleshooting Solutions

Why is the light not coming on with a new Voice Mail Message?

Your phone system or service provider must provide “Visual” Message 
Waiting service for this function to work. Check with your system 
administrator for more information.

Why is my handset not working?

Check to ensure that the handset cord is fully connected to both the phone 
and handset. See the section 

"Connecting a Handset or Headset" 

on 

page 9

 for information. 

Why is my speakerphone not working?

If you press 

 

and the speaker light flashes and you do not hear dial 

tone, the Set Audio option has been used to set up the phone for headset 
use; press 

 a second time. If the light goes out, the phone is set up to 

be used only with a headset or handset. If the light stays on steady and you 
hear dial tone, you can alternate between the speakerphone and the 
headset by pressing 

. See the section, 

"Set Audio" 

on 

page 19

 for 

instructions on how to change the 

Set Audio

 feature.

Why is my display blank?

Ensure that power is being provided to your phone. If your Network does 
not provide Inline power over Ethernet, you can obtain an additional 
accessory, the a PoE inline power injector, to provide power over 
Ethernet locally to your phone. See the section 

"Connecting to the 

Network and to Power"

 on 

page 8

 for details.

Why can I only see 1 option when the installer or user guide says there 

are more?

The telephone screen will only show 1option at a time. To see more, press 
the down arrow button 

.

Why does the telephone wobble?

Make sure the cords are routed properly through the back of the phone, as 
indicated in the section, 

"Connecting a Handset or Headset"

 on 

page 9

Check that the leg stands have been properly snapped into place.  Since 
the legs can be oriented in two different ways and in two different positions 
to offer four different phone viewing angles, check that both legs are 
oriented in the same direction and in the same position on either side of 
the phone.

What is a programmable key?

There are 6 top hard keys (programmable up to 6 functions), located at the 
top of the front panel. These are keys that you can set to perform specific 
functions and access enhanced services provided by third parties (for 
example, XML applications). See the section 

"Programmable keys"

 on 

page 22

 or refer to your 

Aastra Model 53i User Guide

. for more 

information.

Содержание 53I

Страница 1: ...53i IP Phone Installation Guide 41 001157 00 Rev 02 ...

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Страница 3: ...distribute transcribe translate or reduce to electronic medium or machine readable form or language derive source code with out the express written consent of the Seller and its Suppliers or dissemi nate or otherwise disclose the Software to third parties All Software furnished hereunder whether or not part of firmware including all copies thereof are and shall remain the property of Seller and it...

Страница 4: ......

Страница 5: ...e 12 Customizing your phone 14 Accessing Your Options via the Phone UI 14 Accessing Your Options via the Aastra Web UI 15 IP Phone Features 17 Language 17 Time and Date 17 Ring Tone Tone Set 18 Clear Message Waiting 18 Contrast Level 18 Live Dialpad 18 Set Audio 19 Call Forward 19 Network 19 Phone Status 20 User Password 20 Phone Lock 0 Other Phone Features 21 Adjusting the Volume 21 Status Lights...

Страница 6: ...Table of Contents Table of Contents vi Troubleshooting Solutions 28 Limited Warranty 29 ...

Страница 7: ...em or service provider Requirements SIP based IP PBX system or network installed and running with a SIP account created for the 53i phone Access to a Trivial File Transfer Protocol TFTP File Transfer Protocol FTP Hypertext Transfer Protocol HTTP server or Hyper Text Trans fer Protocol over Secure Sockets Layer SSL HTTPS Ethernet Fast Ethernet LAN 10 100 Mb Category 5 5e straight through cabling Po...

Страница 8: ...ystem This guide complements the SIP IP Phone Aastra 53i 55i 57i 57i CT Administrator Guide and the Aastra Model 53i User Guide SIP IP Phone Aastra 53i 55i 57i 57i CT Administrator Guide is designed for network administrators system administrators developers and partners who need information on installing this product on an IP network Aastra Model 53i User Guide explains the most commonly used IP ...

Страница 9: ...s The Model 536 Expansion Module 536M attaches to the right side of the 53i phone This expansion module provides 36 additional softkeys for the phone For more information about the expansion module see the section Model 536 Expansion Modules 536M on page page 25 Wall Mount Drilling Template asdassa asdadsda Telephone Handset Power Handset Ethernet 53i Installation Guide Telephone Base Desk Program...

Страница 10: ...6 keys with LEDs 4 are programmable High quality speakerphone HAC handset Navigational keys 3 line LCD screen Message waiting lamp Keypad Goodbye key Options key Hold key Redial Key Volume control Speakerphone headset toggle key Mute key 3 call appearance lines ...

Страница 11: ...key Redials up to 100 previously dialed numbers Pressing the Redial key twice simultaneously redials the last dialed number Volume control key Adjusts the volume for the handset headset ringer and handsfree speaker See Adjusting the Volume on page 21 for more information Line Call Appearance key Connects you to a line or call The Aastra 53i IP phone supports up to 3 line keys Handsfree key Activat...

Страница 12: ...mable hard keys Note Keys 1 and 2 are hardcoded as the SAVE and DELETE keys respectively and cannot be altered The following are the default functions for the programmable keys on the 53i IP phone 1 SAVE Allows you to save numbers hardcoded and or names to the Directory Using this key you enter the number name and line or speeddial key to record in the Directory List 2 DELETE Allows you to delete ...

Страница 13: ...twork Connection The phone can be set up as a direct network connection to the Ethernet wall jack or as a shared network connection as a pass through if connecting the phone to a computer or another network device Direct Network Connection Located at the top of the phone are two fully switched 10 100 Mbps Ethernet cable ports The port marked with LAN is used to connect the phone to the network as ...

Страница 14: ...nnecting to the Network and to Power Power Adapter Use the power adapter provided by your System Administrator with your phone and plug your phone into a power source Inline Power Provided If your network provides 802 3af compliant in line power the phone is powered through the network 1 On the top of your phone connect the Ethernet cable provided with your phone into the network port marked with ...

Страница 15: ... 4 Plug the other end of the Ethernet cable into the network jack on the wall 5 Plug the PoE power injector into a power outlet Note You should connect the power supply to a surge protector or power bar All Ethernet cables used must be minimum category 5 5e straight through cables such as the cable provided with your phone Connecting a Handset or Headset Handset Turn the phone over and locate the ...

Страница 16: ...ck marked f Insert the headset cord into the jack until it clicks into place Then route the headset cord through the groove as shown in the above illustration PoE Power injector if Inline power or the power adapter are not provided Power Outlet To Network Jack To Phone Ethernet Cables Network Jack To PoE To Handset To Headset ...

Страница 17: ...here are three pair of leg slots on each corner of the phone each leg uses two pairs 1 2 or 2 3 giving two leg positions designating different viewing angles Furthermore the legs can be reversed which offer two additional viewing angles For a higher viewing angle use the second and third slots from the top For a lower viewing angle use the first and second slots from the top Then push the stand to...

Страница 18: ...able from a local supplier for a wall installation Also if 802 3af compliant in line power is not provided on your network and you are installing the 53i on a wall using a PoE in line power injector you may also wish to use an equivalent flat Ethernet cable rather than the one provided Inserting the Key Card on your Phone This card contains the label identification spaces for 6 programmable keys 1...

Страница 19: ...Model 53i IP Phone Installation Guide 13 Installation and Setup plastic lens into the slots at the top of the programmable key panel ...

Страница 20: ...er corresponding to the Option 3 Press the Show softkey the button or press the digit number of the corresponding option to select an option 4 Use the softkeys to change a selected option 5 Press the Done softkey at any time to exit the option and save the change Phone Option Access from Phone UI Access from Aastra Web UI Language Time and Date Time Date Time and Date Formats Time Server Time Zone...

Страница 21: ...wing procedure to access the phone options using the Aastra Web UI 1 Open your web browser enter the phone s IP address or host name into the address field and press Enter The following logon screen displays 2 At the prompt enter your username and password and click The Network Status window displays for the IP phone you are access ing Note For a user the default user name is user and the password...

Страница 22: ...t display in the Network Status window are dependant on whether you log in as an Administrator or User A longer list of options display in the side menu for an Administrator Reference For more information about using the side menu options in the Aastra Web UI see the Aastra Model 53i IP Phone User Guide or the Aastra 53i 55i 57i 57i CT IP Phone Adminsitrator Guide ...

Страница 23: ... the time and date in the main screen displays the equivalent of 12 00 am Jan 1st 2000 If the Time Server option is disabled the display shows Network Time Disabled You can set the time and date manually on your phone Set Time This option shows the Network time if the Time Server option is enabled It also allows you to set the time manually Note if you set the time manually the phone will not try ...

Страница 24: ...Message Waiting Light select the Clear softkey The light will flash again when there are new messages waiting Contrast Level Use these options to set the preference of contrast level for your phone Contrast Level Use the Change softkey to cycle through eight contrast settings which brighten or darken the display Live Dialpad This option turns the Live Dial Pad mode ON or OFF With live dial pad ON ...

Страница 25: ...ode Option Description Speaker This is the default setting Calls can be made or received using the handset or handsfree speakerphone In handset audio mode pressing the button on the phone switches to handsfree speakerphone In Speaker audio mode lift the handset to switch to the handset Headset Choose this setting if you want to make or receive all calls using a handset or headset Calls can be swit...

Страница 26: ...rd are 0 to 4294967295 integers only symbols and alpha characters are not allowed Default password is an empty string field is blank Phone Lock Use this option to lock the phone from unauthorized users When the phone is locked users are unable to dial from the phone unless it has been unlocked To unlock the phone press the button and enter either the user or administrator password Note While the p...

Страница 27: ... will remain at this volume until it is adjusted again To adjust the speaker volume press the volume button while the speaker is activated activate the speaker by pressing ensure handsfree speakerphone audio mode is set The speaker will remain at this volume until it is adjusted again Status Lights LEDs The speaker LED beside the key and the Message Waiting Indicator MWI LED on the top right of yo...

Страница 28: ...n a programmable key on the phone initiates a speeddial feature Note When creating a speeddial key from the IP Phone UI you must select a pro grammable key that has no preassigned function key must be set to none or empty 1 Press a programmable key on the keypad for 3 seconds A screen displays with the prompt Enter number Key Default Function Description 1 SAVE hardcoded Allows you to save numbers...

Страница 29: ...responding status light Additional line call appearances may also be set up on your phone as programmable keys These line call appearance buttons and lights represent physical lines or calls for your extension By pressing a line call appearance button you connect to the line or a call it represents The line call appearance light indicates the status of that line or call When the phone is taken off...

Страница 30: ...ote For best headset performance Aastra recommends non amplified headset equipped with modular connector Making and Receiving Calls using a Headset 1 Ensure that you have selected a headset audio mode by accessing the Options menu See the section Customizing your phone on page 14 for detailed information 2 Plug the headset into jack 3 Press the key to obtain dial tone or answer an incoming call De...

Страница 31: ...e softkeys with these functions see the Aastra 53i SIP IP Phone User Guide Each key provides an LED for indicating call status The 536M provides a paper label for convenient key labeling Additional 536M modules up to 3 total modules can be piggy backed to an existing module providing an additional 108 softkeys to the phone You connect the additional modules to the right side of an existing module ...

Страница 32: ...onnector Connecting the Expansion Modules to Your Phone Use the following procedure to connect the 536M to your 53i IP phone 1 Turn your phone over to show the bottom of the phone 2 Turn the expanstion module over to show the bottom of the module 3 Connect one end of the RJ 45 cable to the RJ 45 port on the back of your phone as indicated in the illustration below 536M Back of Expansion Module Bac...

Страница 33: ...Turn over both units to sit face up on the desk with the expansion mod ule sitting flush against the right side of the phone Note Install additional modules as applicable using additional RJ 45 cables You must attach any additional module to the right side of an existing module piggy backed as shown in the following illustration For more information about setting the softkeys see the Aastra Model ...

Страница 34: ...If your Network does not provide Inline power over Ethernet you can obtain an additional accessory the a PoE inline power injector to provide power over Ethernet locally to your phone See the section Connecting to the Network and to Power on page 8 for details Why can I only see 1 option when the installer or user guide says there are more The telephone screen will only show 1option at a time To s...

Страница 35: ...al or consequential damages including but not limited to loss damage or expense directly or indirectly arising from the customers use of or inability to use this telephone either separately or in combination with other equipment This paragraph however shall not apply to consequential damages for injury to the person in the case of telephones used or bought for use primarily for personal family or ...

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Страница 37: ...th 24 headset speaker mode 19 I indicator light 21 inline power 8 Installation 5 installation desk 11 Installation and Setup 7 Introduction 1 31 K key card 12 Key Description 4 L language 17 lights or LEDs MWI 21 speaker 21 status 21 locking the phone 20 M message waiting clearing 18 microphone volume headset 19 MWI message waiting indicator 21 N network configuration settings for 19 network conne...

Страница 38: ...Index Index Index 2 Model 53i IP Phone Installation Guide setting time zone 17 tone set setting 18 U user password 20 V volume adjusting 21 W wall installation 12 warranty limited 31 Web UI using 15 ...

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Страница 42: ...is owner s manual and consulted the Troubleshooting section and still have problems please visit our Web site at www aastra com or call 1 800 574 1611 for technical assistance Aastra Telecom Inc 2007 41 001157 00 Rev 02 ...

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