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E-18
Troubleshooting
Problem
Possible Reason
Recommended Action
Nothing appears in the
display, even when the
device is turned on.
Batteries are drained.
Replace all batteries with new ones.
Battery terminals are not in the correct
position.
Reinstall the batteries with terminals matching
those indicated in the battery compartment.
The cuff does not
inflate.
Battery voltage is too low.
(Low Battery
mark) blinks. If the batteries are drained
completely, the mark does not appear.
Replace all batteries with new ones.
The device does not
measure.
Readings are too high
or too low.
The cuff is not applied properly.
Apply the cuff correctly.
You moved your wrist or body during the
measurement.
Make sure you remain very still and quiet
during the measurement.
The cuff position is not correct.
Sit comfortably and still. Raise your hand
so that the cuff is level at the same level as
your heart.
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If you have a weak or irregular heart beat, the
device may have difficulty in determining your
blood pressure.
Other
The value is different from that measured
at a clinic or doctor’s office.
See “Why Measure Blood Pressure at Home?”
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Remove the batteries. Place them back
properly and try measurement again.
Note: If the actions described above do not solve the problem, contact the dealer. Do not attempt to open or repair this product yourself, as any attempt to do so
will make your warranty invalid.