1. The “goods” shall mean the goods described in the purchase agreement.
2. “The customer” shall mean the original purchaser under the purchase agreement.
3. “The Company” shall mean A. O. Smith India Water Heating Pvt. Ltd.
4. The “Purchase Agreement shall mean the General Terms and Conditions of Sale agreed upon by the
Customer and the Company as printed on the Invoice.
5. “Invoice” shall mean the Invoice issued for the Unit by the Company or Authorized Dealer to the
customer describing the goods and indicating, inter alia, the total purchase price thereof, the name of
the customer and the place where the goods are to be installed.
6. “User Guide” shall mean the instructions for installation leaflet published by the Company and
delivered to the Customer.
Note: For registration of the extended Warranty, please call our Dedicated Toll Free Call Centre Number
1.800.103.2468
OR fill up the details in the Warranty Card and mail the same to A. O. Smith India Water
Heating Pvt. Ltd., Bangalore.
General Terms of Warranty
Post Warranty
1. The customer may be offered a yearly Service Contract at the prevailing Company rates and terms.
2. In case the Customer does not wish to enter the Service Contract, he has the option of calling our
Service Centre and having his A. O. Smith Water Heater unit serviced on Actual basis i.e. by paying the
Labour Cost and Spares needed to attend to that Service/Complaint call at the prevailing Company
rates. Such service will be rendered by the Company in towns/places where the Company has its Service
Centres.
3. The Company will provide free servicing of the goods brought to its Service Centre by the Customer,
provided that all expenses of transporting the goods to and from the Service Centre shall be borne by
the customer directly.
4. If, during such service, it is necessary for the Company to replace or repair defective components or
parts, the customer shall be required to pay for the same as per the Company's prevailing price list.
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