17
If
your
product
is
not
working
we
STRONGLY
suggest
that
you
run
a
series
of
quick
tests
to
troubleshoot
the
unit
(see
above).
They
may
sound
very
basic,
but
it
can
save
you
time
in
getting
your
unit
working
and
you
back
to
playing.
If
you
are
an
international
(non
‐
USA)
customer,
you
must
contact
your
local
dealer
and/or
your
national
distributor
for
repair.
If
you
are
in
the
USA
and
the
unit
truly
does
not
work,
to
get
a
Return
Authorization
(RA)
number
from
us.
3.
What
do
I
do
after
receiving
my
RA
number?
You
will
need
to
box
your
unit,
write
your
Return
Authorization
(RA)
number
on
the
outside
of
the
shipping
box
in
a
large
bold
lettering,
and
send
it
to
the
address
supplied
with
the
RA
you
received
from
us.
You
are
responsible
for
shipping
to
and
from
A/DA,
so
please
track
and
insure
your
parcels.
A/DA
cannot
be
held
responsible
for
parcels
that
are
lost
or
damaged
in
the
shipping
process.
A/DA
cannot
accept
your
shipment
if
there
is
no
RA
number
written
on
the
outside
of
the
box.
SERVICE
If
your
unit
requires
service,
please
go
to
our
website’s
SERVICE
page
for
information
to
help
you
find
a
solution
to
the
problem
you
are
having
with
your
APP
‐
1.
We
have
provided
you
with
a
step
‐
by
‐
step
troubleshooting
procedure
to
get
you
back
up
and
running
if
you
are
experiencing
a
simple
problem.
18
RETURNING UNITS FOR SERVICE
If
you
still
need
to
send
in
your
ADA
product
for
service,
YOU
MUST
FIRST
GET
A
RETURN
AUTHORIZATION
NUMBER
(RA)
BEFORE
YOU
SHIP
TO
OUR
SERVICE
CENTER.
Items
shipped
to
us
without
an
RA,
will
not
be
accepted
by
our
Service
Center
and
will
be
returned
to
you
by
the
shipper.
You
can
get
an
RA
number
by
first
contacting
us
online
at:
www.adaamps.com/service.
DO
NOT
SHIP
YOUR
APP
‐
1
TO
OUR
SERVICE
CENTER
BEFORE
GETTING
AN
RA
(Return
Authorization
Number)
FROM
US.
Ship
to:
A/DA
Amplification
1543
Third
Avenue
Walnut
Creek,
CA
94597