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ZPrinter

®

350 / ZPrinter

®

450 User Manual

Troubleshooting the ZPrinter 350/450

3dscentral.3dsystems.com

58

All Rights Reserved

10/31/12

7

Troubleshooting the ZPrinter 350/450

If you should encounter any problems with your ZPrinter 350/450, the steps below will help you trouble-
shoot the problem and, in most cases, correct it yourself. If you need to call service, we’ve provided a list of
the information to have ready for your Service Provider.

Start Here

Start with

Section 7.1, ’Try This First’

. In many cases this will solve the problem. If it doesn’t, gather the

information described below and use the Troubleshoot section to find the problem.

Gather Information

Carefully observe what the printer is doing.

•

Turn the printer off, wait 1 minute, then turn it on again.

•

Does it power up normally? What is displayed on the LCD?

•

Does it report any errors? What are the error codes?

•

Are there problems with the parts it builds? What specifically is wrong with the parts?

Troubleshoot

Once you have the information above, use these troubleshooting flowcharts and tables to isolate the prob-
lem.

Power Up Problems

•

Section 7.2, ’Problems Powering Up’

Print Head Errors

•

Section 7.3, ’Print Head Errors/Weak Parts’

Motion Errors

•

Section 7.4, ’Motion Errors/Fast Axis’

•

Section 7.5, ’Motion Errors/Slow Axis’

Network Errors

•

Section 7.6, ’Network Errors/Cannot Connect to Printer’

•

Section 7.7, ’Network Errors/Packet Timeout’

Part Quality Problems

•

Section 7.8, ’Part Quality Issues Streaky/Striped Parts, Delamination, Weak Parts’

•

Section 7.9, ’Part Quality Issues Bad Surface Finish’

Other problems

•

Section 7.10, ’Miscellaneous Problems’

Additional information

•

Section 7.11, ’Error Codes and Messages Background Details’

•

Section 7.12, ’Additional Information’

Call for Service

If you do need to call service, use the checklist provided here to gather the information your Service Pro-
vider will need.

•

Section 7.13, ’Calling for Service’

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Содержание ZPrinter 350

Страница 1: ...10 31 12 All Rights Reserved ZPrinter 350 ZPrinter 450 User Manual Part Number 95035 Rev A ...

Страница 2: ... third party and shall not use it for any purpose whatsoever other than what is required to install and use this ZPrinter system Use of Equipment 3D Systems Equipment and use of the Equipment may be subject to limitations imposed under patents licensed to or owned by 3D Systems and is to be used solely for the fabrication of appearance models and prototypes using new 3D Systems supplied consumable...

Страница 3: ...ICES SOLD HEREUNDER IN NO EVENT WILL THE COMPANY S LIABILITY EXCEED THE TOTAL CHARGE OF THIS ZPRINTER SYSTEM WARRANTY PERIOD In the U S warranty is for 90 days and covers service parts and training material In the EU warranty is for 1 year and covers service parts and training material FULL WARRANTY STATEMENT The full warranty statement for 3DSystems Inc products is found on our 3DS Central web si...

Страница 4: ...rint Head 13 1 6 8 Pogo Pins and Septum 14 1 6 9 LCD Display And Control Knob Control Panel 15 1 6 10 Control Knob Operations 15 1 7 LCD Menu Overview ZPrinter 350 16 1 8 LCD Menu Overview ZPrinter 450 16 1 9 Where To Go For More Information 16 2 Setup And Print The Build 17 2 1 Install ZPrint and ZEdit 17 2 1 1 ZPrint 17 2 1 2 ZEdit 17 2 2 Choose Part Orientation 17 2 2 1 Speed Strength and Accur...

Страница 5: ... Post Processing With Z Bond 37 4 1 1 Preparation 37 4 1 2 Post Processing Using the Dipping Method 38 4 1 3 Post Processing Using the Drizzle Method 38 5 Additional Operations 40 5 1 The Printer Status Report 40 5 2 The Printer Status Dialog 40 5 2 1 Ready to Print 41 5 2 2 Not Ready to Print 42 5 3 Change Print Head s 43 5 4 Add Binder 47 5 5 Add Powder 48 5 6 Add Wash Fluid 49 5 7 Replace the W...

Страница 6: ... 7 7 Network Errors Packet Timeout 68 7 8 Part Quality Issues Streaky Striped Parts Delamination Weak Parts 69 7 9 Part Quality Issues Bad Surface Finish 70 7 9 1 Bad Horizontal Surface Finish 70 7 9 2 Bad Vertical Surface Finish 70 7 10 Miscellaneous Problems 71 7 10 1 Vacuum Has Low No Suction 71 7 10 2 Binder Cartridge is Full But ZPrint Indicates Empty 72 7 11 Error Codes and Messages Backgrou...

Страница 7: ...e recommend that you register immediately to receive free unlimited access to this excellent resource This Section will cover the following topics Section 1 1 Key Features Section 1 2 Specifications Section 1 3 Computer System Requirements Section 1 4 How 3D Printing Works Section 1 5 Important Terms Section 1 6 ZPrinter 350 450 Components Section 1 7 LCD Menu Overview ZPrinter 350 Section 1 8 LCD...

Страница 8: ...ZPrinter 450 only Printer Weight 425 lbs 193 kg Network Connectivity TCP IP 100 10 Base T Operating Environment Ambient Temperatures Ambient Relative Humidity Maximum Temp Range 50 85 F 10 29 4 C Recommended Temp Range 55 80 F 12 7 26 6 C Maximum RH Range 15 70 non condensing Recommended RH Range 20 60 non condens ing May experience sub optimal performance at extremes Build Volume 8 x 10 x 8 203 m...

Страница 9: ... Power Requirements Type 1 350 100V 7 Amp 50 Hz 115V 7 Amp 60 Hz 230V 4 Amp 50 Hz Type 1 and Type 2 450 100V 15 Amp 50 Hz 115V 15 Amp 60 Hz 230V 7 Amp 50 Hz Type 3 350 and 450 100 120V 7 A 50 60 Hz 230V 4 A 50 60 Hz Fuse 6 3A 250V Time Delay Materials High Performance Composite zp 150 Powder with zb 63 Binder 3D Systems is always evaluating new materials for use with your printer For the latest in...

Страница 10: ...g ZPrint evaluates the part geometry and checks if there are enough materials in the printer to print the number of layers required to build the part If there are the printer then prints each layer one after the other from the bottom of the part to the top If not ZPrint will prompt you to add powder to add binder or to change a print head before it will start the print job During printing binder i...

Страница 11: ... that are available in a variety of systems for all of your modeling needs All consumables have been developed for the fastest printing speeds and lowest materi als costs Debris Separator Located in the Build Chamber Its function is to prevent chunks of particles from going back into the printer Feeder during any vacuuming operation Deck Area surrounding the Build Bed Depowder Process of removing ...

Страница 12: ... The contact points on a print head cartridge that match up with the Pogo Pins Purge Process of removing ink from the HP11 print head to prepare it for dispensing binder Service Station Cleans the print head jets to remove powder residue during printing It is extremely important to clean the Service Station after every build to remove residue buildup that gets left on the Ser vice Station during a...

Страница 13: ...ponents are the same on the two printers This manual applies to all ZPrinter 350 and ZPrinter 450 systems Older units are called Type 1 or Type 2 and the newest versions are called Type 3 The Types are nearly identical and any differences are called out in the pictures that follow Type 3 printers have Type 3 printed on their serial number plates 1 6 1 System Exterior Number Component 1 Build Chamb...

Страница 14: ...ights Reserved 10 31 12 1 6 2 Build Chamber Interior Number Component 1 Binder Cartridge 2 Debris Separator 3 Vacuum Hose 4 Service Station 5 Deck 6 Fast Axis Assembly 7 Build Bed 8 Front Overflow 9 Parking Caps ZPrinter 450 Type 1 and 2 only Filled with blank plate on all ZPrinter 350 and ZPrinter 450 Type 3 ...

Страница 15: ...inter 450 User Manual ZPrinter 350 and ZPrinter 450 Overview 3dscentral 3dsystems com 9 All Rights Reserved 10 31 12 1 6 3 Fine Powder Removal Chamber Interior Number Component 1 Air Wand 2 Air Hose 3 Perforated Floor ...

Страница 16: ... 3dsystems com 10 All Rights Reserved 10 31 12 1 6 4 ZPrinter 350 450 Rear View Number Component 1 Upper Rear Panel Single piece Rear Panel on Type 3 2 Lower Rear Panel Not present on Type 3 3 Nameplate Serial Number 4 Electronics Box E Box Connections 5 Power Switch Power Cord Connection ...

Страница 17: ...tral 3dsystems com 11 All Rights Reserved 10 31 12 1 6 5 ZPrinter 350 450 Rear View Connections Number Component 1 Power Switch 2 Power Cord Connection 3 Network Cable Connection Ethernet RJ 45 4 Electronics Box E Box Connections Type 1 only 5 Diagnostic LEDs Type 3 only Type 1 Type 3 ...

Страница 18: ...450 User Manual ZPrinter 350 and ZPrinter 450 Overview 3dscentral 3dsystems com 12 All Rights Reserved 10 31 12 1 6 6 Service Station Number Component 1 Cover 2 Wick 3 Squeegees 4 Fill Cap Cleaning Solution 5 Front Overflow ...

Страница 19: ...nter 350 and ZPrinter 450 Overview 3dscentral 3dsystems com 13 All Rights Reserved 10 31 12 1 6 7 Carriage and Print Head Number Component 1 Cover 2 Print Head HP 11 3 Carriage Plug ZPrinter 350 Print Head HP 57 ZPrinter 450 4 Printhead Tubing ...

Страница 20: ...ZPrinter 350 ZPrinter 450 User Manual ZPrinter 350 and ZPrinter 450 Overview 3dscentral 3dsystems com 14 All Rights Reserved 10 31 12 1 6 8 Pogo Pins and Septum Number Component 1 3 Pogo Pins 2 Septum ...

Страница 21: ...erved 10 31 12 1 6 9 LCD Display And Control Knob Control Panel 1 6 10 Control Knob Operations Push the Control Knob once to Bring up the LCD menu Select a menu item Open a submenu Start Cancel Stop a menu function Turn the Control Knob left or right to Highlight a menu item Number Component 1 LCD Display 2 Control Knob ...

Страница 22: ...ditional information on our User Web site regarding 3D applications and printing post processing techniques Post Processing Learn more about the different post processing products that are available to use with your printer on the Materials section of our User Web site at 3dscentral 3dsystems com Consumables To order consumables materials visit 3DS Shop at 3dscentral 3dsystems com If you are an in...

Страница 23: ...n of ZPrint that came with the ZPrinter 350 450 If you encounter any problems during installation please contact your local Service Provider or Reseller or visit the Support section of our Web site at 3dscentral 3dsystems com 2 1 2 ZEdit ZEdit is an add on software that ships with ZPrint This software program works in conjunction with ZPrint to apply labels to your part as well as to diagnose and ...

Страница 24: ... X or the slow axis the fast axis direction of travel and in laminated layers along the Z Axis Once a part is infiltrated it uniformly takes on the strength characteristics of the infiltrating product Accuracy The accuracy of your part depends on how clean the printer is your printer powder set tings and the materials you choose for post processing You can also employ features like Anisotropic Sca...

Страница 25: ...e bottom most surface of the part without actually touching the part and the bottom of the Build Bed Generate a Fixture under a part or a portion of a part to create a cradle that is easily handled during transport depowdering and post processing An optional bumper feature is available to provide additional protection for especially delicate parts or multiple parts in the same build For details on...

Страница 26: ...Next The file is opened in a new ZPrint window using the units specified in this dialog 4 If you would like to add additional files to the build select File Import and select more files By default ZPrint will position each file in the Build Bed for the fastest print time 2 3 1 ZPrint Main Window After the file is opened the part will be displayed on the ZPrint Main Window Here it will be shown in ...

Страница 27: ...ay the Default Printer Settings dialog 2 In the Default Printer Settings dialog check that the default printer is the printer that is connected to your computer If it is not click Select Printer and proceed with Step 3 If it is click Cancel and skip the rest of this procedure 3 In the Select 3D Printer dialog choose Network as the Port Type Click the Find button to locate the printer on the networ...

Страница 28: ...tings dialog 2 Select the printer and the powder type from the left side panel to view the settings for that combination ZPrint defaults to the recommended powder settings for the Saturation Levels Binder Volume Ratio Anisotropic Scaling and Fixture Clearance Important Most of the powder settings cannot be changed but you can override the settings for the Layer Thickness Bleed Compensation Anisotr...

Страница 29: ...and or by selecting the 2D icon on the Toolbar When printing single or multiple parts slice viewing allows you to view the cross sections of the part s to identify any errors in the file Collision Detection is located on the ZPrint View menu When printing multiple parts or a part with a Fixture always run Collision Detection to scan through the slices and see where layers of a part may be overlapp...

Страница 30: ...er from these areas Check that the Debris separator is empty See Section 3 2 Empty The Debris Separator for instructions on how to empty the Debris separator Check that Carriage and Rails are clean See Section 3 3 Clean The Fast Axis Rails and Car riage for instructions on how to clean the Carriage and Rails Check that Service Station is clean See Section 3 4 Clean The Service Station for instruct...

Страница 31: ...layed on the printer LCD menu The printer must be Online before you can start the print job 4 When all of the items in the Print Head Powder and General sections show OK the Print button is enabled Click Print to start the build Before starting the build the printer will Service the print head Fill the Build Bed with powder and then spread one layer to make the top surface smooth 5 The Printing di...

Страница 32: ...e LCD menu will count down the time remaining to dry the part Drying the part gives it added strength so you should not handle parts before they have adequately dried You can leave the part in the Build Bed after the drying cycle ends and it will continue to increase in strength The longer a part is dried the stronger it becomes although until it is infiltrated it will still be frag ile and should...

Страница 33: ... used for future builds Important For delicate parts or parts with especially delicate features it is recommended that you build the part with a Fixture Refer to the ZPrint User Manual for details on adding a Fixture 2 11 Automated Gross Depowdering AGD ZPrinter 450 only During Automated Gross Depowdering AGD the build platform vibrates to loosen the excess powder and the integrated vacuum system ...

Страница 34: ...ol Knob Use light pressure for delicate or thin walled parts If the air pressure is too strong you run the risk of breaking a feature 7 Apply air to the part to clean off all remaining powder Powder is vacuumed through the perforated floor of the Chamber and recycled into the Feeder 8 Open the printer top cover and move the part to your post processing station or leave it in the cham ber to contin...

Страница 35: ...ost processing while the part continues to dry take a few min utes and clean the printer Regular cleaning and maintenance is the simplest best way to ensure your parts look their best and to keep your printer running trouble free See Section 3 Routine Cleaning for complete details on how to perform these routine cleaning tasks After you have cleaned and prepared the printer for the next build proc...

Страница 36: ...POWDER on the LCD menu 3 Open the printer top cover The vacuum starts Remove the vacuum hose from its stand 4 Vacuum any excess powder in the Build Bed around the Deck and on top of the Fast Axis Pull the Fast Axis forward and check for powder towards the back of the Build Chamber as well You can leave powder in the Spread Deck the area behind the Build Bed where powder is depos ited from the Feed...

Страница 37: ...ystem 3 2 Empty The Debris Separator After vacuuming empty the Debris Separator The Debris Separator catches any large particles and keeps those pieces from being recycled into the feeder To empty the Debris Separator follow the steps below 1 Pull the Debris Separator out of its holder on the printer 2 Empty the contents into a trash receptacle 3 Use the soft brush found in the Accessory Kit to br...

Страница 38: ...r towels under the Fast Axis 3 Using a paper towel dampened with distilled water wipe the top and bottom Rails to remove any pow der Move the Carriage back and forth as needed to clean the entire length of both rails 4 Dry both Rails thoroughly with a clean dry paper towel 5 Using a fresh paper towel wipe the Carriage to remove any powder 6 Wipe or vacuum the Build Bed and Deck as needed to remove...

Страница 39: ...head during printing Clean the Service Station after every build to remove residue buildup and ensure the print head is kept clean Before you begin Get several dry paper towels and some cotton swabs Get the squirt bottle filled with distilled water Wear disposable gloves Get the Pick from the Accessories Kit 3 4 1 Example Dirty Service Station Number Description 1 Powder Residue 2 Ink Binder Resid...

Страница 40: ...ights Reserved 10 31 12 3 4 2 Example Clean Service Station 3 4 3 Cleaning Procedure 1 Place paper towels around the Service Station and between the Service Station and the Build Bed 2 Cover the front overflow with paper towels 3 Push the lever to position the Squeegees for easier cleaning ...

Страница 41: ...not vacuum the service station itself Important Never vacuum up water or other fluids it will clog the vacuum system 9 Remove the paper towels from the front overflow 10 Close the service station cover then close the printer top cover 3 5 Clean the Parking Caps On older ZPrinter 450 units Type 1 and Type 2 there were Parking Caps which covered the print heads when the printer was not printing The ...

Страница 42: ...ift the Parking Cap cover to a horizontal position and place a dry paper towel underneath 2 Squirt the distilled water onto the cover to clean the Parking Caps Do not squirt water into the powder 3 Use a dry paper towel to wipe the Parking Caps clean 4 Remove the paper towel and wipe up any excess water on the Deck ...

Страница 43: ...shield or goggles Apply in a well ventilated area Specialized containers are recommended for applying Z Bond Have a catch pan waxed paper or plastic drop cloth available for catching spills Label disposal materials and dispose of according to the label instructions Wear a dust mask when sanding finished parts Z Bond reacts with water and ambient moisture Once a bottle has been opened it is recom m...

Страница 44: ... emit visible vapor These are normal by products of the cur ing process 6 Quickly and thoroughly wipe any excess liquid off the part with the paper towels and place the part on the wax paper 7 Do not let excess liquid pool on the part as this may cause its texture to change 8 Move the part frequently for the first few minutes This prevents pooling of Z Bond under the part and the part adhering to ...

Страница 45: ...entral 3dsystems com 39 All Rights Reserved 10 31 12 7 Move the part frequently for the first few minutes This prevents pooling of Z Bond under the part and the part adhering to the paper 8 Let the part dry and cool at least 30 minutes before handling further ...

Страница 46: ...ection 5 2 The Printer Status Dialog Section 5 3 Change Print Head s Section 5 4 Add Binder Section 5 5 Add Powder Section 5 6 Add Wash Fluid Section 5 7 Replace the Waste Tray Section 5 8 Position Build Piston Build Bed 5 1 The Printer Status Report The printer has an onboard Status Report you can use to check powder levels head life remaining etc This is especially useful if the printer is locat...

Страница 47: ...s ready for printing Notice that each item shows OK except for HP11 print head which needs to be replaced soon In both cases the Print button is enabled From here you would choose your printing options and click Print to start the job Before the printer starts printing your file it will first fill the Build Bed with powder spread a layer to ensure the Build Bed surface is smooth service the print ...

Страница 48: ... Print If there are not enough materials to complete the job or the printer is not properly prepared a mes sage appears similar to the examples in red above When any one of these messages appears the Print button is disabled The remainder of this chapter describes how to clear a message in the Printer Status dialog and start the build ...

Страница 49: ... HEAD then CHANGE PRINT HEAD The Printer moves the Fast Axis out over the Build Bed 3 If the piston is not already lowered some distance into the build box lower it now by selecting LOWER PISTON The piston will lower a short distance To lower it further select LOWER PISTON again 4 Open the carriage cover by releasing the latch 5 Lift print head out of its slot and properly recycle or dispose of th...

Страница 50: ... 44 All Rights Reserved 10 31 12 6 Get an alcohol swab included with your Startup Kit Snap it to break the glass inside and squeeze the tube to saturate the swab 7 Wipe off all the pogo pins for both printhead s inside the carriage with the alcohol swab Use addi tional swabs if needed ...

Страница 51: ...ghts Reserved 10 31 12 8 Wet a paper towel with distilled water and wipe the underside of the Carriage Keep wiping until the towel picks up no more debris or ink 9 Dry with a clean paper towel 10 Remove the new printhead s from the packaging Be sure to pull the tape tab off of the new printhead ...

Страница 52: ...t 12 On a ZPrinter 450 also insert the other printhead that is not being replaced 13 Close the carriage cover by pressing down until you hear it click shut Be sure the latch is engaged 14 Close the printer top cover Select CONTINUE on the LCD 15 The fast axis reparks 16 If the HP11 printhead was replaced it will need to be purged of its black ink before printing a part You can select PURGE now oth...

Страница 53: ...t Printer Status dialog To add binder follow the steps below 1 Pull the empty binder cartridge out of its housing on the printer 2 Get a new binder cartridge Check the expiration date and check the cartridge label for the correct ori entation 3 Insert the cartridge into its housing Ensure the cartridge is pushed all the way in You should feel it gently snap into place Important If a cartridge does...

Страница 54: ...d all powder out of the Build Bed and from the Deck Fast Axis etc Finished depowdering any parts in the Fine Powder Removal Chamber Vacuumed up any other powder needing cleanup Refer to the steps in Section 3 1 Vacuum Excess Powder and Section 2 10 Depowder the Part 2 Before unsealing the powder canister turn it upside down and shake to loosen the powder inside 3 Check the expiration date on the c...

Страница 55: ...ther powder provides no benefit and risks overfilling the feeder Do not continue running the vacuum after the Feeder is Full message appears If you continue to vac uum powder into the feeder the LCD will display FEEDER POWDER LIMIT and the vacuum will be disabled 8 Remove the powder canister and return the vacuum hose to its stand 5 6 Add Wash Fluid To add wash fluid cleaning solution follow the s...

Страница 56: ...s compartment on the printer 3 Insert a new Waste Tray into its compartment Ensure the Tray is pushed all the way in 4 Replace the rear bottom panel 5 8 Position Build Piston Build Bed The Build Bed platform must be in its proper position at the top of the Build Bed in order for the printer to fill the bed and spread a layer of powder before starting a print job If you see the message RAISE BUILD ...

Страница 57: ...nu keeps a record of when the Fast Axis bear ing the Slow Axis bearing and the Piston Screw require lubrication ZPrint will prompt you when lubrica tion of any of these components is required Only lubricate these components when you are prompted to in ZPrint While lubrication of these items is important it is equally important not to over grease the bearings and pis ton screw when lubricating Only...

Страница 58: ...e left Build Chamber side panel 3 On the LCD display select BUILD CHAMBER LOWER PLATFORM Hold the Control Knob down and lower the Build Bed platform as far as you can to expose the entire length of the piston screw 4 Assemble the grease gun that is part of your Accessories Kit according to the instructions found in the document 09576 Grease Gun Loading Instructions which is supplied in the materia...

Страница 59: ...gth of the screw 8 Move the Build Bed up and down through its full range of travel a couple of times to finish lubricating the screw Use the LCD menu items BUILD CHAMBER RAISE PLATFORM and BUILD CHAMBER LOWER PLATFORM Don t forget to hold down the Control Knob to raise or lower the platform 9 Wipe off any grease that may collect at the bottom of the screw with a clean paper towel 10 Replace the si...

Страница 60: ... that is part of your Accessories Kit according to the instructions found in the document 09576 Grease Gun Loading Instructions which is supplied in the materials that were shipped with the printer You can also find these instructions on our Web site at 3dscentral 3dsystems com 5 Squeeze the handle until grease dispenses from the tip Wipe clean with a clean paper towel 6 Place the tip of the greas...

Страница 61: ...ove the Fast Axis out over the build bed 3 On the LCD select BUILD CHAMBER then CONTROL ROLLER 4 On the LCD select ROLLER ON OFF to turn the Spreader Roller on 5 Using a paper towel dampened with distilled water clean the Spreader Roller thoroughly by reaching up from underneath 6 Dry the roller thoroughly with a clean dry paper towel 7 On the LCD select ROLLER ON OFF to turn the Spreader Roller o...

Страница 62: ...Print select Service Check Status to see which version of Firmware is installed on your printer 3 If you need to upload Firmware do the following Go to 3DS Central and find your printer in the Products section Then on your printer s page click on Firmware and download the firmware to your desktop The firmware will be in a compressed format zip Unzip the file In ZPrint select Service Upload New Fir...

Страница 63: ...ber is listed 6 7 Printer Storage Preparation The ZPrinter 350 450 should never be turned off so it can automatically service the print head and exercise the moving components during idle times If the printer will be unused for an extended period several weeks or even months some extra care is required to be sure your printer is ready to go when it is reactivated Contact your dealer and request a ...

Страница 64: ...rors What are the error codes Are there problems with the parts it builds What specifically is wrong with the parts Troubleshoot Once you have the information above use these troubleshooting flowcharts and tables to isolate the prob lem Power Up Problems Section 7 2 Problems Powering Up Print Head Errors Section 7 3 Print Head Errors Weak Parts Motion Errors Section 7 4 Motion Errors Fast Axis Sec...

Страница 65: ...ed maintenance Check the Printer Status Dialog window in ZPrint for any maintenance that is due Section 5 2 The Printer Status Dialog 3 Inspect the printer Perform a quick inspection of the machine During the inspection you should be looking for any signs of leaks loose screws or loose nuts Loose screws or nuts should be tightened and leaks should be reported to your local Service Provider immedia...

Страница 66: ...450 User Manual Troubleshooting the ZPrinter 350 450 3dscentral 3dsystems com 60 All Rights Reserved 10 31 12 7 2 Problems Powering Up If your printer does not power up normally use the flowchart below to isolate the problem ...

Страница 67: ... Error Error 40800 x Head Error Error 40801 Headcard Power Fail Error 40802 x Use Only HP11 Error 60700 Head X temperature calibration failed Error 60701 Head X invalid serial number Error 60702 Head X temperature too high Error 10040 Pogo Comm Error For more detailed information on what these errors mean see Section 7 11 Error Codes and Messages Background Details 7 3 1 Try This First Most often ...

Страница 68: ...leshoot Print Head Weak Parts If your printer is reporting print head errors or is building parts that break too easily follow the flowchart below Also see Section 7 8 Part Quality Issues Streaky Striped Parts Delamination Weak Parts How to do it To remove the printhead and clean the pogo pins follow the steps in Section 5 3 Change Print Head ...

Страница 69: ...ll relate to the Fast Axis and that all share a common set of solutions Error Codes covered in this section Error 2301 1 Motors Not Rezeroed Error 2303 1x Axis Pos Error Error 2305 1x Axis Settle Error 2400 1x Axis Seek Error Error 3011 System Error Error 3013 Sequencer Timeout Error 43000 Sequencer Timeout For more detailed information on what these errors mean see Section 7 11 Error Codes and Me...

Страница 70: ...l Rights Reserved 10 31 12 7 4 1 Troubleshoot Fast Axis If your printer is reporting Fast Axis errors follow the flowchart below How to do it To perform the cleaning and lubrication called for in the flowchart see Section 3 3 Clean The Fast Axis Rails and Carriage Section 6 2 Fast Axis Bearing Lubrication ...

Страница 71: ...ons Error Codes covered in this section Error 2301 0 Motors Not Rezeroed Error 2303 0 x Axis Pos Error Error 2305 0 x Axis Settle Error Error 2400 0 x Axis Seek Error Error 3011 System Error Error 3013 Sequencer Timeout Error 43000 Sequencer Timeout For more detailed information on what these errors mean see Section 7 11 Error Codes and Messages Background Details How to do it To perform the clean...

Страница 72: ...inter 450 User Manual Troubleshooting the ZPrinter 350 450 3dscentral 3dsystems com 66 All Rights Reserved 10 31 12 7 5 1 Troubleshoot Slow Axis If your printer is reporting Slow Axis errors follow the flowchart below ...

Страница 73: ...ubleshooting the ZPrinter 350 450 3dscentral 3dsystems com 67 All Rights Reserved 10 31 12 7 6 Network Errors Cannot Connect to Printer If you have trouble connecting to your printer over the network follow the troubleshooting flowchart below ...

Страница 74: ... data fast enough For example some files may be layer data heavy meaning that the bulk of the data is in a small quantity of layers Solution Check for these problems The PC used to control the printer may Be too busy running other applications Be running a virus or spyware scan Be in a sleep or suspend mode due to power management settings Not meet the minimum system requirements See the minimum s...

Страница 75: ...ers splitting apart may be due to a print head that is caked with powder or a pause in network communications Solution Both Clean the service station See Section 3 4 Clean The Service Station Ensure the printer has cleaning solution Clean the Fast Axis Rails of any debris and reboot the printer See Section 3 3 Clean The Fast Axis Rails and Carriage If the problem persists Clean the pogo pins and t...

Страница 76: ...nation A bad surface finish on horizontal surfaces is usually the result of debris buildup on the Spreader Roller The debris sticks to the Roller and prevents it from spreading a smooth flat layer of powder See the photo below color part shown to highlight the problem Solution Clean the Spreader Roller See Section 6 5 Clean The Spreader Roller 7 9 2 Bad Vertical Surface Finish Explanation A bad su...

Страница 77: ... emptied and cleaned or that the vacuum hose is plugged or damaged Less commonly the printer may have been turned off and on too quickly Always wait 1 minute after turning power off before turning it on again Solution Debris Separator Remove the Debris Separator and empty the contents into a waste receptacle Check that its gasket is not damaged Also check that all four magnets are in place on the ...

Страница 78: ... Service Provider 7 10 2 Binder Cartridge is Full But ZPrint Indicates Empty Explanation This is usually caused by a damaged binder cartridge or a failure in the binder cartridge pocket Solution Remove and reseat the binder cartridge Check the following Be sure it s the correct cartridge for that pocket Check the label to be sure it s oriented correctly Snap it fully into place in the pocket If th...

Страница 79: ...nt head reaching the end of its life As a print head ages it overheats and eventually reports this error It could also be a failed connection between the printer and the print head Solution This error is most often avoided by following best prac tices for keeping the printer clear of excess powder and to clean the pogo contacts every time a print head is changed The ZPrinter 350 450 will prompt yo...

Страница 80: ...on maintaining your printer troubleshooting problems or to contact our Service staff 3dscentral 3dsystems com Error 1905 Explanation This error is caused by a layer that is too large for the printer s buffer The printer is unable to process the layer and reports the error This is most common with GIS architecture and scanned files which are usually very large Solution Try rotating the part on the ...

Страница 81: ...scription of Problem Also look at the back of the printer near where the power cord attaches If you have a ZPrinter 350 450 Type 3 there will be 4 diagnostic LEDs Record the pattern of which LEDs are illuminated and which are not and report this to Service 7 14 Contact 3D Systems If you have any questions about your 3D Printer or the ZPrint ZEdit Software please contact your local Reseller Service...

Страница 82: ...ob Operations 15 Cover Close 50 CSA CE Approval 2 Cylindrical features 19 Cylindrical Features Parts with 19 D Debris Filter Definition 5 Debris Filter Empty 31 Deck Definition 5 Default Powder Settings 22 Default Printer Settings 21 Default Settings Check or Change 21 Depowder Definition 5 Diagram of interior and exterior saturation 4 Diagram Carriage 13 Diagram Print Heads 13 Diagram Rear View 1...

Страница 83: ...2 Platform Definition 5 Pogo Pins Definition 5 Powder Removal Automatic 27 Powder Removal Fine 28 Powder Screen Definition 6 Powder Settings Defaults 22 Powder Type Create New 23 Powder Add To Feeder 48 Powder Definition 5 Power Requirements 3 Power Up Problems 60 Prep Build Chamber 50 Prepare Build Area 24 Print Head Contacts Definition 6 Print Head Errors 61 Print Head s Change 43 Print Head Def...

Страница 84: ...aring Lubrication 54 Specifications 2 Speed Build 2 Speed Printing 17 Storage Preparation Printer 57 Strength 17 Strength Part 17 T Terms 5 Troubleshooting 58 V Vacuum Has Low No Suction 71 Vacuum Powder 30 Volume Build 2 W Waste System 3 Waste Tray Definition 5 Weak Parts 61 Weight Printer 2 Z ZPrint Main Window 20 ZPrint Maintenance Dialog 51 ZPrint ZEdit Installation 17 ZPrinter 650 Overview 1 ...

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