5
SERVICE AND SUPPORT
Note: Whenever you have a problem or a question it is best to contact your reseller directly first.
If the certified partner cannot help you, then there is a Customer Support Hotline you can use. If you and your reseller are
unable to recover from a printer error, or if you need to contact us for another problem, you may contact our Customer
Support Hotline. Before you call Customer Support with a problem or question, please make sure that you have the following
information:
• The serial number of your Atmosphere.
• A brief description of the problem, including the exact error message.
• When the problem occurred.
If you are calling about a failed build, please make sure that you have the following information:
• Relevant pictures and/or videos
• The steps you took that produced the error, if those steps are apparent to you
How to Reach 3D Systems
You can learn more about 3D Systems’ warranty, service, updates, and other support by visiting our customer support site at
. You may also directly contact 3D Systems using the numbers or email addresses below:
WARRANTY HOTLINE FROM THE
AMERICAS
WARRANTY HOTLINE FROM
EUROPE, AFRICA AND MIDDLE
EAST (EMEA)
WARRANTY HOTLINE FROM ASIA/
PACIFIC
+1 888.598.1438
+1 803.326.3930
Weekdays during normal business
hours or by email at
+44 1442.279.839
+49 6151.357.499
Weekdays during normal business
hours or by email at
+852.8191.2453
Weekdays during normal business
hours or by email at
3D Systems, Inc.
7
p/n 74-D003, Rev. A
