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Returning Products for Repair

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Returning Products for Repair

Before you send a product directly to 3Com for repair,
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+65 543 6348

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+31 30 6029999

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Содержание SuperStack II Switch 9300

Страница 1: ... http www 3com com SuperStack II Switch 9300 Getting Started Guide Part No 10012935 Published August 1999 ...

Страница 2: ... 252 227 7014 June 1995 or as a commercial item as defined in FAR 2 101 a and as such is provided with only such rights as are provided in 3Com s standard commercial license for the Software Technical data is provided with limited rights only as provided in DFAR 252 227 7015 Nov 1995 or FAR 52 227 14 June 1987 whichever is applicable You agree not to remove or deface any portion of any legend prov...

Страница 3: ... G 12345 J 100003 for indirect connection to the public telecommunication network AUSTRALIAN EMC FRAMEWORKS COMPLIANCE This product conforms to the EMC Frameworks and meets the Class A limits of AS3548 TRADEMARKS Unless otherwise indicated 3Com registered trademarks are registered in the United States and may or may not be registered in other countries 3Com the 3Com logo SuperStack and Transcend a...

Страница 4: ......

Страница 5: ...Before You Begin 19 Installing the System on a Table Top or in a Free Standing Stack 20 Installing the System in a Distribution Rack 21 Preparing the System and Rack 21 Mounting the System in a Distribution Rack 23 3 CABLING SWITCH 9300 PORTS Overview of Cabling 25 Fiber Safety Precautions 25 Gigabit Ethernet Ports 26 Guidelines for Gigabit Ethernet Cabling 26 Recommended Distances for 1000BASE SX...

Страница 6: ...39 Power Failures 39 Abnormal LED Activity 39 Cleaning Dirty Fiber Optic Ports and Connectors 42 A SYSTEM SPECIFICATIONS B SITE REQUIREMENTS AND SAFETY CODES General Safety Requirements 45 Wiring Closet Recommendations 45 Distribution Rack Requirements 46 Protective Grounding for the Rack 46 Space Requirements for the Rack 46 Mechanical Requirements for the Rack 47 Building and Electrical Codes 48...

Страница 7: ...ations but it does not assume prior knowledge of the Switch 9300 system Finding Specific Information in This Guide This table shows where to find specific information For information on Turn to Best ways to use the Switch 9300 system System Features and Benefits on page 13 The front and back panels System Overview Front Panel of the SX and LX Models SX Shown starting on page 15 Site requirements a...

Страница 8: ...r information on Turn to Table 2 Text Conventions Convention Description Screen display This typeface represents information as it appears on the screen Commands The word command means that you must enter the command exactly as shown and then press Return or Enter Commands appear in bold Example To update the system software enter the following command system softwareUpdate This guide always gives...

Страница 9: ...em Also an inventory list of items that are shipped with your system Software Installation and Release Notes for the SuperStack II Switch 3900 and 9300 All of the new features system issues known problems and software corrections for the software release It also describes any changes to the Switch 9300 system s documentation Quick Installation Guide for the SuperStack II Switch 3900 and 9300 Quick...

Страница 10: ...ations Depending on how you install and manage your system several related documents can provide helpful information SNMP Network Manager documents The Switch 9300 uses SNMP Simple Network Management Protocol which can be accessed by a remote network management application 3Com has network management applications for a variety of platforms Contact your network supplier for current product informat...

Страница 11: ...omments ne 3com com Please include this information when commenting Document title Document part number found on front or back page of document Page number if appropriate Example SuperStack II Switch 9300 Getting Started Guide Part Number 10012935 Page 25 Year 2000 Compliance For information on Year 2000 compliance and 3Com products visit the 3Com Year 2000 Web page http www 3com com products yr20...

Страница 12: ...12 ABOUT THIS GUIDE ...

Страница 13: ...ports trunking which allows combining up to six Gigabit Ethernet ports into a single multigigabit connection System Features and Benefits The Switch 9300 is part of 3Com s SuperStack family To combine technologies as your network grows install the Switch 9300 in a SuperStack network Some key features of the Switch 9300 system High density Gigabit Ethernet configuration The SuperStack II Switch 930...

Страница 14: ...alize your servers for easier service and support use a configuration like the one in Figure 4 Suppose all of your organization s servers are located in the same physical space These servers must support a large number of clients that are distributed throughout the organization s campus The client connections are switched Fast Ethernet You can multiplex the traffic from each grouping of desktop cl...

Страница 15: ...OK off link fail Status 1000 Base SX Super Stack II Switch 9300 TX RX 1 1000 Base SX 10 Base TX Console TX RX 2 TX RX 3 TX RX 4 TX RX 5 TX RX 6 TX RX 7 TX RX 8 TX RX 9 TX RX 10 TX RX 11 TX RX 12 Power Fault 1000BASE SX Ports 1000BASE SX Ports Console Port Allows you to connect a workstation to the Switch 9300 system for management access 10BASE TX Out of band Management Port LEDs Provide informati...

Страница 16: ... 1000 Base LX Super Stack II Switch 9300 TX RX 1 1000 Base SX 10 Base TX 1000 Base SX Console TX RX 2 TX RX 3 TX RX 4 TX RX 5 TX RX 6 TX RX 7 TX RX 8 TX RX 9 TX RX 10 TX RX 11 TX RX 12 Power Fault 1000BASE LX Ports 1000BASE SX Port Console Port Allows you to connect a workstation to the Switch 9300 system for management access 10BASE TX Out of band Management Port Stat Pckt Status Packet LEDs Prov...

Страница 17: ...tem Overview Back Panel of All Models 17 System Overview Back Panel of All Models Figure 3 Back Panel of the SuperStack II Switch 9300 Power Receptacle RPS Connector Connects to the Redundant Power System ...

Страница 18: ... Packet Status Status 1x 6x 12x 7x 13x 18x 24x 19x 25x 30x 36x 31x green enabled link OK flashing green disabled link OK off link fail Fault Power 10 100 BASE TX 2 3 1 10 11 12 4 5 6 7 8 9 2 3 1 10 11 12 4 5 6 7 8 9 14 15 16 17 13 18 19 20 21 22 23 24 14 15 16 17 13 18 19 20 21 22 23 24 26 27 28 29 25 30 31 32 33 34 35 36 26 27 28 29 25 30 31 32 33 34 35 36 Pckt Stat Pckt Stat Pckt Stat Status 1x ...

Страница 19: ...ections Before You Begin the next section Installing the System in a Distribution Rack on page 21 Before You Begin Before you begin this procedure be sure to Move the Switch 9300 system close to where you plan to install it Install the system near an easily accessible power outlet You can power down the system only by removing the power cord from the power source Have a No 1 Phillips screwdriver a...

Страница 20: ...to cable your system For instructions see Chapter 3 Figure 5 Stacking the Switch 9300 green enabled link OK flashing green disabled link OK off link fail 1000 Base SX Super Stack II Switch 9300 TX RX 1 1000 Base SX 10 Base TX 1000 Base LX Console TX RX 2 TX RX 3 TX RX 4 TX RX 5 TX RX 6 TX RX 7 TX RX 8 TX RX 9 TX RX 10 TX RX 11 TX RX 12 Pckt Stat Status green enabled link OK flashing green disabled...

Страница 21: ...wer source Preparing the System and Rack To prepare the system and distribution rack for installing the Switch 9300 system 1 See Appendix B for distribution rack requirements 2 Attach the mounting brackets to the left and right sides of the system using the M4 x 10 mounting bracket screws See Figure 6 Figure 6 Installing System Mounting Brackets 3 Locate the top of a universal mounting hole patter...

Страница 22: ...le pattern Figure 8 illustrates the positions of two Switch 9300s one attached to holes 1 and 3 and the other attached to holes 6 and 8 To mount only one Switch 9300 use either position Figure 8 Placement of Switch 9300s in a Distribution Rack 5 Repeat the process on the other rail Be sure to select holes that are parallel to each other on the mounting rails Top of the pattern or top of the rack U...

Страница 23: ...vided into the designated mounting holes on the bracket Repeat for the other side 3 Verify that the system is level 4 Tighten the mounting screws The system is now installed in the distribution rack Figure 10 shows two Switch 9300 systems installed in a distribution rack Figure 10 Two Systems Installed in a Rack You are now ready to cable the system For cabling instructions see Chapter 3 1000 Base...

Страница 24: ...24 CHAPTER 2 INSTALLING THE SYSTEM ...

Страница 25: ...itch with one of these fixed configurations Twelve 1000BASE SX MMF ports Twelve 1000BASE LX MMF or SMF ports Ten 1000BASE SX and two 1000BASE LX ports All 1000BASE ports accept SC connectors Fiber Safety Precautions The SuperStack II Switch 9300 system use lasers in its fiber optic ports To ensure your safety when you install or work with these modules comply with the following precautions WARNING...

Страница 26: ... feet Use 62 5 micron MMF fiber with a modal bandwidth specification of 200 MHz km for distances of up to 275 meters 902 feet Use 50 micron MMF fiber with a modal bandwidth specification of 400 MHz km for distances of up to 500 meters 1645 feet Use 50 micron 500 Mhz km modal bandwidth MMF fiber for distances of up to 550 meters 1805 feet Recommended Distances for 1000BASE LX Transceivers When cabl...

Страница 27: ...d connectors free of dust See Cleaning Dirty Fiber Optic Ports and Connectors on page 42 for details To cable an SC port 1 Remove the dust covers and save them for future use 2 Examine the port and connector pair for dust Verify that nothing blocks the light transmission between the port and its connectors 3 Attach one male connector of the SC cable connector pair to the right side of a fixed Giga...

Страница 28: ...he modem port The Console port has a male 9 pin D type connector To cable the Console port 1 Attach the female DB 9 cable connector to the Console port s male connector 2 Attach the other end of the serial cable to your terminal Figure 12 shows the cabling of the Console port You can also access the system remotely through any Ethernet port using Telnet See the Implementation Guide To use the Admi...

Страница 29: ...it clicks into place 2 Attach the other end of the 10 100BASE TX cable to the workstation To configure your system to use out of band network management see your Command Reference and the Implementation Guide Figure 13 Cabling the Out of Band Management Port Table 4 Console Port Pin Assignments Pin No Signal Description 1 DCD Data Carrier Detect 2 RDA Received Data 3 TD Transmitted Data 4 DTR Data...

Страница 30: ...30 CHAPTER 3 CABLING SWITCH 9300 PORTS ...

Страница 31: ... against internal power supply failures you can connect a 3Com Advanced Redundant Power System Type 2 RPS to the Switch 9300 system The RPS connector is located on the rear panel CAUTION Connect only a 3Com Advanced Redundant Power System Type 2 to this connector using the external Type 2 Y cable that is shipped with the RPS For details follow the installation instructions and safety precautions t...

Страница 32: ...m and easily accessible You can turn the system off only by removing the power cord from the power source 2 Insert the power cord into the system 3 Insert the other end of the power cord into the power outlet The LEDs provide information while the system runs power up diagnostics Power up Diagnostics The Switch 9300 system runs diagnostic software at power up This software verifies that the system...

Страница 33: ...rational Solid or Blinking Yellow The system has failed diagnostics or some other operational error has occurred See Chapter 6 for troubleshooting information Ethernet Port Diagnostics This section summarizes the information displayed by the port LEDs Packet LED Activity No Light Data is not passing through the port Blinking Yellow Data is passing through the port Yellow Data is passing through th...

Страница 34: ... See Chapter 5 Table 5 System Power Up Checklist Check Description Power up error messages If there is a problem during power up the messages are displayed in the Administration Console connection through the Console port Normal LED activity When the power up diagnostics are running the LEDs light in a certain pattern as described in the Power up Diagnostics section After you properly cable the sy...

Страница 35: ...re complete network management access the system with an external SNMP based management application such as 3Com s Transcend Network Control Services for UNIX or Windows or another network management application How Do You Want to Manage the System You can manage your system locally through a terminal connection or through the network with an IP connection Table 6 describes the access mechanisms T...

Страница 36: ...r more information Use the Console port for either a terminal connection or a modem connection IP Management Interface An IP management interface is the connection between the Switch 9300 system and a subnetwork You can use the IP interface to manage the system in two ways In band Through a Gigabit Ethernet port You can use this port for switching and managing the system simultaneously This method...

Страница 37: ...e baud setting of the Console port 1 From the top level of the Administration Console at the Select menu option prompt enter system serialPort serialPortMode 2 At the command prompt if the default value shown in brackets is modem enter console Otherwise press Return 3 Enter baudRate 4 At the prompt enter a baud setting of 9600 for the Console port The system supports these baud settings 19200 9600...

Страница 38: ...ch IP address bit that corresponds to a 0 is in the host part of the IP address In band Management To set the IP interface parameters to manage the system in band 1 From the top level of the Administration Console enter system ip interface define 2 Enter the IP address of the interface 3 Enter the subnetwork mask of the subnet to which the interface is to be connected 4 Enter the interface type as...

Страница 39: ...nformation and the date of purchase Software revision number Brief description of the problem You can view some of this information in the Administration Console From the top level menu enter system display For additional information and phone numbers see Appendix C Diagnosing Problems By observing system diagnostics you can identify and correct problems that might occur when the system powers up ...

Страница 40: ... you are using an RPS or a UPS check that it is firmly inserted into the building s power outlet 4 Try another power cable 5 If the system still does not operate contact your network supplier or 3Com Technical Support Table 8 Troubleshooting Abnormal System LED Activity LED Status Possible Sources of the Problem Steps to Take Fault LED blinks yellow Diagnostic software is not running 1 Check the A...

Страница 41: ...e a connection to the port Cable is not fully attached to the port Port cable is faulty Fiber optic ports or connectors are dirty 1 Verify that all cables are firmly inserted into both the system s affected port and the attached device 2 Test for faulty cables 3 Clean the fiber optic ports and connectors See next section When the problem is corrected the LED lights green If the LED still does not ...

Страница 42: ...th fiber optic components To clean a fiber optic lens take these steps 1 Remove any accumulated dust or debris from the port or connector by blowing across all surfaces with a canned air duster Compressed gas is recommended such as Chemtronics Ultrajet or the Triangle Tool Group s Liqui Tool Dust A Way Do not use commercial compressed air or house air because of the risk of oil contamination 2 Rec...

Страница 43: ...Statement The SuperStack II Switch 9300 is manufactured to the international Safety Standard EN60950 and is approved in the UK under the General Approval Number NS G 12345 J 100003 for indirect connection to the public telecommunication network Designed to Comply with IEC 950 Electromagnetic Emissions Agency Certification Meets FCC part 15 Subparagraph J Class A limits and CISPR Class A limits Com...

Страница 44: ...RFC 768 IP RFC 791 ICMP RFC 792 TCP RFC 793 ARP RFC 826 Table 12 LED Indicators on the Switch 9300 LED Type Description System LEDs Power Green System is on Off System is receiving no power Fault Off System is operational Solid or Blinking Yellow System failed diagnostics or some other operational failure has occurred Port LEDs Stat Off Port is off line Blinking Green Port is online but disabled G...

Страница 45: ...rounding requirements listed in Wiring Closet Recommendations and Distribution Rack Requirements Wiring Closet Recommendations The cabling system plan at your facility probably covers most wiring closet concerns 3Com also recommends that you check these items Verify that your wiring closet meets all of the requirements in your facility cabling plan Verify that your wiring closet and your facility ...

Страница 46: ...wered up Distribution Rack Requirements If you plan to mount your SuperStack II Switch 9300 systems in a distribution rack verify that your rack meets the basic mechanical and space requirements described in this section Protective Grounding for the Rack Proper distribution rack grounding ensures that voltages induced into wiring by lightning or other disturbances are directed to ground Normally y...

Страница 47: ...nce and provide excellent ventilation Use a rack that has the universal mounting rail hole pattern identified in IEC Standard 297 See Figure 7 for a description of the universal mounting hole pattern Use a rack that is made of steel Install equipment in the lower half of the distribution rack to avoid making it top heavy Use a rack that supports approximately 272 kg 600 lb Use a rack that has adeq...

Страница 48: ...ided as resources to help you to find additional information U S Building Codes Major building codes Uniform Building Code International Conference of Building Officials ICBO Headquarters 5360 Workman Mill Road Whittier CA 90601 2298 USA www icbo org BOCA Basic Building Code Building Officials and Code Administrators BOCA International Inc Headquarters 4051 West Flossmoor Road Country Club Hills I...

Страница 49: ...y of electrical wiring and equipment to determine whether they meet certain safety standards when properly used Acceptance is usually indicated by the words UL Approved or UL Listed UL 333 Pfingsten Road Northbrook IL 60062 2096 USA www ul com National Electrical Manufacturers Association NEMA An organization of electrical product manufacturers Members develop consensus standards for cables wiring...

Страница 50: ...50 APPENDIX B SITE REQUIREMENTS AND SAFETY CODES ...

Страница 51: ... FactsSM Automated Fax Service World Wide Web Site To access the latest networking information on the 3Com Corporation World Wide Web site enter this URL into your Internet browser http www 3com com This service provides access to online support information such as technical documentation and software library as well as support options that range from technical education to maintenance and profess...

Страница 52: ...r nearest you Access by Digital Modem ISDN users can dial in to the 3Com BBS using a digital modem for fast access up to 64 Kbps To access the 3Com BBS using ISDN call the following number 1 847 262 6000 3Com Facts Automated Fax Service The 3Com Facts automated fax service provides technical articles diagrams and troubleshooting instructions on 3Com products 24 hours a day 7 days a week Call 3Com ...

Страница 53: ...agnostic error messages Details about recent configuration changes if applicable If you are unable to contact your network supplier see the following section on how to contact 3Com Support from 3Com If you are unable to obtain assistance from the 3Com online technical resources or from your network supplier 3Com offers technical telephone support services To find out more about your support option...

Страница 54: ...30 6029999 fax Europe South Africa and Middle East From the following countries you may use the toll free numbers Austria Belgium Denmark Finland France Germany Hungary Ireland Israel Italy Netherlands Norway Poland Portugal South Africa Spain Sweden Switzerland U K 0800 297468 0800 71429 800 17309 0800 113153 0800 917959 0800 1821502 00800 12813 1800 553117 1800 9453794 1678 79489 0800 0227788 80...

Страница 55: ...wing countries you may call the toll free numbers select option 2 and then option 2 Austria Belgium Denmark Finland France Germany Hungary Ireland Israel Italy Netherlands Norway Poland Portugal South Africa Spain Sweden Switzerland U K 0800 297468 0800 71429 800 17309 0800 113153 0800 917959 0800 1821502 00800 12813 1800 553117 1800 9453794 1678 79489 0800 0227788 800 11376 00800 3111206 0800 831...

Страница 56: ...56 APPENDIX C TECHNICAL SUPPORT ...

Страница 57: ...ntation 10 Console port baud setting 37 cabling 28 default settings 37 pin assignments 29 terminal 35 conventions in text defined 8 cooling the system 46 D DB 9 connector pin assignments 28 diagnostic signs 39 to 41 distribution rack mounting the system 23 preparing for system installation 21 requirements 46 universal mounting hole pattern 22 documentation comments 11 for the Switch 9300 system 9 ...

Страница 58: ...eaning 42 fiber optic LED safety 25 problems 39 status 33 power cord troubleshooting 40 down 46 system options 31 wiring 46 power cord 31 Power LED 33 troubleshooting 40 power system malfunction 40 options 31 redundant 31 specifications 43 uninterruptible 31 power up and staging the system 32 and system cabling 32 diagnostics 32 LED activity 32 protective grounding wiring closet 46 protocols suppo...

Страница 59: ...e 52 network suppliers 53 product repair 55 temperature specifications 43 transceiver fiber optic port safety 25 troubleshooting LED activity 40 power failures 40 power up system checks 33 turning off the system 46 turning on the system 31 U Uniform Building Code 48 uninterruptible power system UPS 31 universal mounting hole pattern 22 URL 51 URLs for industry organizations 48 V ventilation air co...

Страница 60: ...60 INDEX ...

Страница 61: ...NED BY A SEPARATE END USER LICENSE AGREEMENT THIS 3COM WARRANTY DOES NOT APPLY TO SUCH THIRD PARTY SOFTWARE FOR THE APPLICABLE WARRANTY PLEASE REFER TO THE END USER LICENSE AGREEMENT GOVERNING THE USE OF SUCH SOFTWARE YEAR 2000 WARRANTY In addition to the Hardware Warranty and Software Warranty stated above 3Com warrants that each product sold or licensed to Customer on and after January 1 1998 th...

Страница 62: ...ANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NONINFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED 3COM NEITHER ASSUMES N...

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