12
3Com Corporation Limited Warranty
The duration of the warranty for the OfficeConnect Gateway is Lifetime.
Hardware
3Com warrants the OfficeConnect Gateway to be free from defects in workmanship and materials,
under normal use and service, for lifetime from the date of purchase from 3Com or its authorized
reseller.
If a product does not operate as warranted above during the applicable warranty period, 3Com shall, at
its option and expense, repair the defective product or part, deliver to Customer an equivalent product
or part to replace the defective item, or refund to Customer the purchase price paid for the defective
product. All products that are replaced will become the property of 3Com. Replacement products may
be new or reconditioned. Any replaced or repaired product or part has a ninety (90) day warranty or
the remainder of the initial warranty period, whichever is longer.
Software
3Com warrants that the software programs licensed from it will perform in substantial conformance to
the program specifications therefor for a period of ninety (90) days from the date of purchase from
3Com or its authorized reseller. 3Com warrants the media containing software against failure during
the warranty period. No updates are provided. 3Com’s sole obligation with respect to this express war-
ranty shall be (at 3Com’s discretion) to refund the purchase price paid by Customer for any defective
software products, or to replace any defective media with software which substantially conforms to
applicable 3Com published specifications. Customer assumes responsibility for the selection of the
appropriate applications program and associated reference materials. 3Com makes no warranty or rep-
resentation that its software products will meet Customer’s requirements or work in combination with
any hardware or applications software products provided by third parties, that the operation of the
software products will be uninterrupted or error free, or that all defects in the software products will
be corrected. For any third party products listed in the 3Com software product documentation or spec-
ifications as being compatible, 3Com will make reasonable efforts to provide compatibility, except
where the non-compatibility is caused by a “bug” or defect in the third party’s product.
Obtaining Warranty Service
Customer must contact 3Com’s Corporate Service Center or an Authorized 3Com Service Center within
the applicable warranty period to obtain warranty service authorization. Dated proof of purchase may
be required. Products returned to 3Com’s Corporate Service Center must be pre-authorized by 3Com
with a Return Material Authorization (RMA) number marked on the outside of the package, and sent
prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured.
The repaired or replaced item will be shipped to Customer, at 3Com’s expense, not later than thirty
(30) days after receipt of the defective product by 3Com.
Dead- or Defective-on-Arrival.
In the event a product completely fails to function or exhibits a
defect in materials or workmanship within the first forty-eight (48) hours of installation but no later
than thirty (30) days after the date of purchase, and this is verified by 3Com, it will be considered
dead- or defective-on-arrival (DOA) and a replacement shall be provided by advance replacement. The
replacement product will normally be shipped not later than three (3) business days after 3Com’s
verification of the DOA product, but may be delayed due to export or import procedures. When an
advance replacement is provided and Customer fails to return the defective product to 3Com within
fifteen (15) days after shipment of the replacement, 3Com will charge Customer for the replacement
product, at list price.
3Com shall not be responsible for any software, firmware, information, or memory data of Customer
contained in, stored on, or integrated with any products returned to 3Com for repair, whether under
warranty or not.
Telephone Support,
with coverage for basic troubleshooting only, will be provided for one year, on a
commercially reasonable efforts basis. Telephone support from 3Com is available from 3Com, only if
Customer purchased this product directly from 3Com, or if Customer’s reseller is unable to provide
telephone support. Please refer to the Technical Support section in this Quick Start Guide for telephone
numbers.
