Telephone Technical Support and Repair
To obtain telephone support as part of your warranty and
other service benefits, you must first register your product at:
http://eSupport.3com.com/
When you contact 3Com for assistance, please have the fol-
lowing information ready:
• Product model name, part number, and serial number
• A list of system hardware and software, including revision
level
• Diagnostic error messages
• Details about recent configuration changes, if applicable
To send a product directly to 3Com for repair, you must first
obtain a return materials authorization number (RMA).
Products sent to 3Com without authorization numbers clearly
marked on the outside of the package will be returned to the
sender unopened, at the sender’s expense. If your product is
registered and under warranty, you can obtain an RMA num-
ber online at
http://eSupport.3com.com/.
First-time users
must apply for a user name and password.
Telephone numbers are correct at the time of publication.
Find a current directory of 3Com resources by region at:
http://csoweb4.3com.com/contactus/
29
Experienced engineers are available to manage your installa-
tion with minimal disruption to your network. Expert assess-
ment and implementation services are offered to fill resource
gaps and ensure the success of your networking projects. For
more information on 3Com Extended Warranty and
Professional Services, see:
http://www.3com.com/
Contact your authorized 3Com reseller or 3Com for addition-
al product and support information. See the table of access
numbers later in this appendix.
Contact Us
3Com offers telephone, internet, and e-mail access to techni-
cal support and repair services. To access these services for
your region, use the appropriate telephone number, URL, or
e-mail address from the table in the next section.
28
3C16790C_ 3C16791C_booklet 3/6/08 09:51 Page 28
