3Com OfficeConnect 3C1670500, Дополнительное руководство

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OBTAINING SUPPORT FOR YOUR PRODUCT
Register Your Product to Gain Service Benefits
To take advantage of warranty and other service benefits, you must
first register your product at
http://eSupport.3com.com/
.
3Com eSupport services are based on accounts that you create or have
authorization to access. First time users must apply for a user name and
password that provides access to a number of eSupport features
including Product Registration, Repair Services, and Service Request.
Purchase Value-Added Services
To enhance response times or extend warranty benefits, contact 3Com
or your authorized 3Com reseller. Value-added services can include
24x7 telephone technical support, software upgrades, onsite
assistance or advance hardware replacement. Experienced engineers
are available to manage your installation with minimal disruption to
your network. Expert assessment and implementation services are
offered to fill resource gaps and ensure the success of your
networking projects. More information on 3Com Extended Warranty
and Professional Services is available at
http://www.3com.com/
Contact your authorized 3Com reseller or 3Com for additional
product and support information.
Troubleshoot Online
You will find support tools posted on the 3Com web site at
http://www.3com.com/
• 3Com Knowledgebase helps you troubleshoot 3Com products.
This query-based interactive tool is located at
http://knowledgebase.3com.com
and contains thousands of
technical solutions written by 3Com support engineers.
• Connection Assistant helps you install, configure and troubleshoot
3Com desktop and server NICs, wireless cards and Bluetooth devices.
This diagnostic software is located at:
http://www.3com.com/prodforms/software/connection_
assistant/ca_thankyou.html
Access Software Downloads
Software Updates are the bug fix / maintenance releases for the
version of software initially purchased with the product. In order to
access these Software Updates you must first register your product on
the 3Com web site at
http://eSupport.3com.com/
.
First time users will need to apply for a user name and password. A
link to software downloads can be found at
http://eSupport.3com.com/
, or under the Product Support
heading at
http://www.3com.com/
Software Upgrades are the software releases that follow the
software version included with your original product. In order to
access upgrades and related documentation you must first purchase a
service contract from 3Com or your reseller.
Contact Us
3Com offers telephone, e-mail and internet access to technical
support and repair services. To access these services for your region,
use the appropriate telephone number, URL or e-mail address from
the list below. You will find a current directory of support telephone
numbers posted on the 3Com web site at
http://csoweb4.3com.com/contactus/
Telephone Technical Support and Repair
To obtain telephone support as part of your warranty and other service
benefits, you must first register your product at
http://eSupport.3com.com/
When you contact 3Com for assistance, please have the following
information ready:
• Product model name, part number, and serial number
• A list of system hardware and software, including revision level
• Diagnostic error messages
• Details about recent configuration changes, if applicable
To send a product directly to 3Com for repair, you must first obtain a
return authorization number (RMA). Products sent to 3Com, without
authorization numbers clearly marked on the outside of the package,
will be returned to the sender unopened, at the sender’s expense. If
your product is registered and under warranty, you can obtain an RMA
number online at
http://eSupport.3com.com/
. First time users
will need to apply for a user name and password.
Telephone numbers are correct at the time of publication. Find a current
directory of support telephone numbers posted on the 3Com web site
at
http://csoweb4.3com.com/contactus/
Country Telephone Number
Asia, Pacific Rim Telephone Technical Support and Repair
Australia 1 800 678 515
Hong Kong 800 933 486
India + 61 2 9424 5179 or
000800 650 111
Indonesia 001 803 61 009
Japan 00531 616 439 or
03 5977 7991
Malaysia 1800 801 777
New Zealand 0800 446 398
Pakistan +61 2 9937 5083
Philippines 1235 61 266 2602 or
1800 1 888 9469
P.R. of China 10800 61 00137 or
021 6350 1590 or
00800 0638 3266
Singapore 800 6161 463
S. Korea 080 333 3308
Taiwan 00801 611 261
Thailand 001 800 611 2000
You can also obtain support in this region using the following e-mail:
apr_technical_support@3com.com
Or request a repair authorization number (RMA) by fax using this
number: + 65 543 6348
Country Telephone Number
Europe, Middle East, and Africa Telephone Technical Support
and Repair
From anywhere in these regions, call: +44 (0)1442 435529
From the following countries, you may use the numbers shown:
Austria 01 7956 7124
Belgium 070 700 770
Denmark 7010 7289
Finland 01080 2783
France 0825 809622
Germany 01805 404 747
Hungary 06800 12813
Ireland 01407 3387
Israel 1800 9453794
Italy 199 161346
Luxembourg 342 0808128
Netherlands 0900 777 7737
Norway 815 33047
Poland 00800 441 1357
Portugal 707 200 123
South Africa 0800 995014
Spain 9021 60455
Sweden 07711 14453
Switzerland 08488 50112
U.K. 0870 241 3901
You can also obtain support in this region using the following URL:
http://emea.3com.com/support/email.html
Country Telephone Number
Latin America Telephone Technical Support and Repair
Antigua 1 800 988 2112
Argentina 0 810 444 3COM
Aruba 1 800 998 2112
Bahamas 1 800 998 2112
Barbados 1 800 998 2112
Belize 52 5 201 0010
Bermuda 1 800 998 2112
Bonaire 1 800 998 2112
Brazil 0800 13 3COM
Cayman 1 800 998 2112
Chile AT&T +800 998 2112
Colombia AT&T +800 998 2112
Costa Rica AT&T +800 998 2112
Curacao 1 800 998 2112
Ecuador AT&T +800 998 2112
Dominican Republic AT&T +800 998 2112
Guatemala AT&T +800 998 2112
Country Telephone Number
Haiti 57 1 657 0888
Honduras AT&T +800 998 2112
Jamaica 1 800 998 2112
Martinique 571 657 0888
Mexico 01 800 849CARE
Nicaragua AT&T +800 998 2112
Panama AT&T +800 998 2112
Paraguay 54 11 4894 1888
Peru AT&T +800 998 2112
Puerto Rico 1 800 998 2112
Salvador AT&T +800 998 2112
Trinidad and Tobago 1 800 998 2112
Uruguay AT&T +800 998 2112
Venezuela AT&T +800 998 2112
Virgin Islands 57 1 657 0888
You can also obtain support in this region using the following:
Spanish speakers, enter the URL:
http://lat.3com.com/lat/support/form.html
Portuguese speakers, enter the URL:
http://lat.3com.com/br/support/form.html
English speakers in Latin America should send e-mail to:
lat_support_anc@3com.com
Country Telephone Number
US and Canada Telephone Technical Support and Repair
1 800 876-3266