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8

A

TTENDANT

C

ONSOLES

The NBX 1105 Attendant Console and the

NBX Complement Attendant

Software

(CAS) application enable a receptionist to handle high call

volumes efficiently. Although receptionists primarily use the Attendant
Console and CAS, they can be used by busy sales representatives and
others who receive a high volume of telephone calls or who make
frequent calls to the same telephone numbers.

This chapter covers these features:

■

NBX 1105 Attendant Console

■

Complement Attendant Software

The

NBX 1105 Attendant Console

is a device that works along with NBX

Telephones to increase call handling. In most offices the Attendant
Console is used by a receptionist or switchboard operator, referred to in
this guide as “the receptionist.”

The

NBX Complement Attendant Software

is a software application that

allows a receptionist to answer and route calls using a personal computer
(PC). Your administrator installs the Complement Attendant Software on
your computer from the

NBX Resource Pack CD

.

The Attendant Console and Complement Attendant Software can be
used at the same time. However:

■

When incoming calls appear on the Attendant Console, you must
handle them using the buttons of the console.

■

When calls appear on the computer screen, you must handle them
using the computer mouse and the software features.

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Содержание NBX 1105

Страница 1: ...NBX 2102 Business Telephone NBX 2102 IR Business Telephone NBX 2101 Basic Telephone Attendant Consoles NBX 1105 Attendant Console NBX Complement Attendant Software Part No 900 0079 01 Published 09 200...

Страница 2: ...e provided to you UNITED STATES GOVERNMENT LEGEND If you are a United States government agency then this documentation and the software described herein are provided to you subject to the following Al...

Страница 3: ...one 20 Programmable Access Buttons 21 3 NBX BASIC TELEPHONE Telephone Buttons and Controls 24 Status Icons on the NBX Basic Telephone 25 Programmable Access Buttons 26 4 VOICE MAIL Changing Your Passw...

Страница 4: ...all 42 Creating Your Call Forward Path 43 Placing a Call on Hold 44 Transferring a Call 44 Establishing a Conference Call 46 6 PERSONALIZING YOUR TELEPHONE Label Makers for Telephones 50 Ringer Tone 5...

Страница 5: ...ns 72 Delayed Ringing 73 Pulse Dialing 73 8 ATTENDANT CONSOLES NBX 1105 Attendant Console 76 Complement Attendant Software 78 9 TELEPHONE INSTALLATION MAINTENANCE AND TROUBLESHOOTING Connecting the Te...

Страница 6: ......

Страница 7: ...1 Where to Find Information If you are looking for Turn to How to get started Chapter 1 A description of the NBX Business Telephones their buttons and controls Chapter 2 A description of the NBX Basic...

Страница 8: ...to the person who answers the majority of the incoming telephone calls for an organization In some office environments this person may be a switchboard operator User In this guide user refers to a per...

Страница 9: ...Set Utility When you log in to the NetSet utility as a user you can view the NBX Telephone Guide by clicking the phone guide icon at the bottom Table 4 Text Conventions Convention Description Screen d...

Страница 10: ...help us to make our documentation more useful to you Send e mail comments about this guide or any of the 3Com NBX documentation and Help systems to NBX_Techpubs_comments 3com com Include the followin...

Страница 11: ...ted to set up your voice mailbox After you have initialized your mailbox and password you may want to browse through the NetSet utility which is described later in this chapter This chapter covers the...

Страница 12: ...Enter a 4 digit to 10 digit password and press 3 Press 1 to save the password or 2 to change the password You are prompted to record your name announcement 4 Speak your name and extension number clea...

Страница 13: ...ou need a computer connected to your local area network LAN and a web browser but you do not need Internet access The following browsers provide the best interface Microsoft Internet Explorer version...

Страница 14: ...s the User Information tab The NetSet password is the same password that you use for accessing your voice mail You can change your password using your telephone or in the NetSet utility NetSet Utility...

Страница 15: ...a copy of the Quick Reference Sheet for voice mail features and for your NBX Telephone 1 Log in to the NetSet utility 2 Click Telephone Quick Reference You need to have Adobe Acrobat Reader 3 0 or 4 0...

Страница 16: ...16 GETTING STARTED...

Страница 17: ...the following telephones NBX 1102 Business Telephone NBX 2102 Business Telephone NBX 2102 IR Business Telephone Unless otherwise noted the features discussed in this chapter apply to all NBX Business...

Страница 18: ...messages through the Voice Mail System See Listening to Messages in Chapter 4 3 Display panel Provides telephone status messages Caller ID information if enabled and the number of messages that you ha...

Страница 19: ...hone located on the underside of the telephone Activated when the telephone is in speaker phone mode that is after you press Speaker button or Hands Free button For best results keep the area around t...

Страница 20: ...telephone sounds a tone and activates the speaker phone When the Hands Free intercom feature is active all internal calls come in to your telephone as intercom calls External calls ring to your telep...

Страница 21: ...user s voice mailbox See Direct Mail Transfer in Chapter 5 3 Call Park button Allows you to place a call in a holding pattern so it can be retrieved from any other telephone on the system See Call Pa...

Страница 22: ...22 CHAPTER 2 NBX BUSINESS TELEPHONES...

Страница 23: ...describes the buttons controls and features that are specific to the NBX 2101 Basic Telephone Unless otherwise noted the features discussed in this chapter apply to the SuperStack 3 NBX NBX 100 and NB...

Страница 24: ...d the number of messages in your voice mail mailbox You can also use it to view the internal user directory When you are using two telephone lines at the same time the telephone icons on the right sid...

Страница 25: ...11 Feature button factory default setting See Programmable Access Buttons later in this chapter 12 Switch hook under the handset Pressing the switch hook gives you a dial tone This feature is used wit...

Страница 26: ...three programmable Access buttons The factory default settings for these buttons are from left to right Feature Call Toggle Transfer Your administrator can program these buttons for commonly used func...

Страница 27: ...xes which are described at the end of this chapter include greeting only mailbox phantom mailbox and group mailbox You use the Off Site Notification feature if you want the NBX system to notify you wh...

Страница 28: ...s password from your telephone or through the NetSet utility To change your password using the telephone 1 Pick up the handset and then press MSG button 2 At the prompt dial your password and press 3...

Страница 29: ...phone The indicator next to MSG button lights up and the display panel shows the total number of messages for example 3 Msgs 2 New On an NBX Basic Telephone The display panel shows the total number of...

Страница 30: ...greeting press and continue with step 3 3 Dial your extension You hear your name announcement 4 Dial your password and press 5 See Figure 5 for the list of codes that you use to manage your messages F...

Страница 31: ...r to everyone who received the original message You also can add recipients to the reply list If a message is marked Private you can send a reply only to the originator To reply to a message after you...

Страница 32: ...d 4 Dial the extension or mailbox number of the recipient or the group voice mail list number and press To forward the message to several recipients dial each mailbox number separated by the sign See...

Страница 33: ...lect one of the following buttons to Message Delivery Options When you leave a message in another user s mailbox you can mark it as Private or Urgent If you do not select a delivery option your messag...

Страница 34: ...roups in Chapter 7 To create a personal voice mail list mail group 1 Pick up the handset and press MSG button to access the mailbox 2 Dial your password and press 3 Dial 9 for Mailbox Options 4 Dial 3...

Страница 35: ...ur telephone so that incoming calls go directly into your voice mailbox When a call comes in the telephone rings once giving you an opportunity to answer the call and then sends the call to your voice...

Страница 36: ...l in to the greeting only mailbox to get the homework information but cannot leave a message for the teacher on this mailbox An employee is taking an extended leave of absence and creates a message st...

Страница 37: ...sages You retrieve messages from a phantom mailbox the same way you retrieve messages from a personal mailbox See Listening to Messages earlier in this chapter Group Mailbox A group mailbox is a voice...

Страница 38: ...38 CHAPTER 4 VOICE MAIL...

Страница 39: ...e Call Unless otherwise noted these features are available on the NBX 100 NBX 25 and SuperStack 3 NBX systems CAUTION The NBX telephone system is controlled by a computer system using a Local Area Net...

Страница 40: ...he volume of the speaker when using the speaker phone press Speaker button and press the Volume Control buttons repeatedly until the volume is at the level you prefer You can change the volume during...

Страница 41: ...Directory 2 Move through the directory as follows To scroll up or down through the list press the up or down scroll button To move quickly to the first name that begins with a particular letter use th...

Страница 42: ...dial to activate the speaker phone while your telephone redials the number On an NBX Basic Telephone 1 Pick up the handset on your telephone 2 Press Feature button and 401 Answering a Call To answer a...

Страница 43: ...r external calls start by entering a 9 or 8 to access an outside line For example 92815551212 dials 281 555 1212 When selecting Forward Call to Phone Number the telephone number you choose may be limi...

Страница 44: ...oggle button again Transferring a Call When you answer an incoming telephone call the Transfer feature allows you to send that call from your telephone to any other internal line and if your call perm...

Страница 45: ...on which the call originated c If you are using an NBX Basic Telephone and the recipient does not want to take the call retrieve it by pressing Call Toggle button on your telephone Direct Mail Transf...

Страница 46: ...e second party privately 4 Repeat steps 1 and 2 to conference in a fourth party To use your speaker phone during the conference call press the Speaker button Press the Mute button to turn off the micr...

Страница 47: ...red Disconnecting the Last Person Called NBX 100 and SuperStack 3 NBX Use the Conference Drop feature to disconnect the last person that you add to a conference call This feature is helpful if when yo...

Страница 48: ...48 CHAPTER 5 STANDARD FEATURES...

Страница 49: ...res are available on the NBX 100 NBX 25 and SuperStack 3 NBX systems Your administrator determines whether the features described in this chapter are available for your telephone or for the entire sys...

Страница 50: ...n you are finished click anywhere outside of the labels to ensure that all edits take effect 6 Select Print 7 In your print dialog box clear Shrink to Fit so that the label size does not change 8 Prin...

Страница 51: ...Figure 8 displays the Access buttons that are programmable on an NBX Business Telephone Figure 8 Programmable Buttons on the NBX Business Telephone 1 Six programmable Access buttons without LEDs light...

Страница 52: ...s for any NBX Telephone These are available only from the telephone for which they were created and are especially useful when there are no available Access buttons for assigning one touch speed dials...

Страница 53: ...ll users on the system To use a system wide speed dial 1 Pick up the handset or if you are using an NBX Business Telephone you can press Speaker button 2 Press Feature button 3 Dial the 3 digit system...

Страница 54: ...and select or clear Urgent Messages Only 4 Select a notification method in the first drop down box under Attempt Method 5 In the Number Address field a If you select Voice Mail or Pager enter a teleph...

Страница 55: ...in your mailbox you receive an email message alert for every voice mail message that you receive Once you have retrieved your voice mail messages the system resets itself and Off Site Notification re...

Страница 56: ...s a toggle feature or by having your administrator adjust your call permissions Telephone Locking To activate the Locking feature pick up the handset press Feature button on your telephone and then di...

Страница 57: ...your voice mailbox password 5 When you hear the dial tone you can dial a call in the same manner that you would from your own NBX telephone When you use Class of Service Override any reports that are...

Страница 58: ...nd leave it off To use either the handset or the headset for each call 1 Insert the cord for the headset amplifier into the handset cord s receptacle on the underside of the telephone 2 Insert both th...

Страница 59: ...to On and 2 The handset is off the phone for a long time for instance overnight Because it may take a few minutes for your headset to return from the power saving mode to the active mode when calls fi...

Страница 60: ...60 CHAPTER 6 PERSONALIZING YOUR TELEPHONE...

Страница 61: ...s Call Park Paging Dialing a Call to a Remote Office Bridged Extensions Delayed Ringing Pulse Dialing Several of the features described in this chapter include having a telephone line appear on more t...

Страница 62: ...om the person whom you are calling Internal and External Caller ID This feature shows the extension and name of an internal caller on the display panel of your NBX telephone External Caller ID provide...

Страница 63: ...the call the CLIR feature is no longer in effect Call Pickup Use the Call Pickup feature to answer a call that is ringing on another telephone This feature is best arranged in advance when you and ano...

Страница 64: ...ne To answer a call ringing on another user s telephone using One Touch Pickup 1 Pick up the handset 2 Press the Access button that your administrator has assigned to Directed Pickup 3 Dial the extens...

Страница 65: ...does not answer the call the system hunts for another member of the group until the call is answered or is forwarded to the group call coverage call forwarding path For example if there are no availab...

Страница 66: ...nt group using your NBX Telephone 1 Pick up the handset 2 Press Feature button followed by the hunt group number 3 Hang up the telephone Your administrator can configure a hunt group to an Access butt...

Страница 67: ...ose Calling Groups One type of hunt group is the Calling Group Calling groups allow an incoming call to ring simultaneously on all telephones in a group for example a customer service group You log in...

Страница 68: ...l users The recipient can retrieve the call from any NBX Telephone by dialing the Call Park extension that you give during your announcement This feature is useful When the recipient is elsewhere in t...

Страница 69: ...e Paging in the next section for details b From an NBX Basic Telephone press the switch hook When you hear the dial tone dial the user s extension or page them See Paging in the next section for detai...

Страница 70: ...hed hang up the handset to end the broadcast Internal Paging You can broadcast a message over the speaker of every NBX Business Telephone on the system unless the telephone is in use To page internall...

Страница 71: ...000 through 3999 The dial plan on the Chicago NBX system sets up the necessary connection to the Dallas NBX system and then to the extension at that site Figure 11 Using Unique Extensions to Dial Remo...

Страница 72: ...such as dialing telephone calls placing calls on hold forwarding calls and so on from either telephone Example If an assistant answers a manager s telephone calls your administrator can map the manage...

Страница 73: ...uired Pulse Dialing In some locations users must dial telephone calls using pulse dialing instead of tone dialing also called Dual Tone Multi Frequency or DTMF dialing Examples You must dial certain c...

Страница 74: ...TMF You can also include the digits that you want the system to dial after switching to DTMF Use the left carat character as the command to switch to DTMF mode The system dials any digits after the in...

Страница 75: ...g with NBX Telephones to increase call handling In most offices the Attendant Console is used by a receptionist or switchboard operator referred to in this guide as the receptionist The NBX Complement...

Страница 76: ...sets of assignments 1 through 50 and 51 through 100 To toggle between the two sets of assignments press Shift button on the lower left corner of the Console Your administrator can assign features to...

Страница 77: ...rs a Log in to the NetSet utility b Select Speed Dials Attendant Console Labels c Edit the label template by clicking on the square that you want to edit and then typing a description of the feature t...

Страница 78: ...ment Attendant Software displays your telephone directory in a series of tabs Each tab sorts the directory by a different type of information for example by last name by department or by extension Whe...

Страница 79: ...a selected number to place an outgoing call Alt D Park Places a call in a holding pattern so that it can be retrieved from any other telephone on the system Alt K UnPark Releases a caller from a hold...

Страница 80: ...ppropriate tab For example to select a user by last name click on the Last tab 2 Click on the user s name The user s extension number and name appear in the Find Phone field 3 Click on the button for...

Страница 81: ...INSTALLATION MAINTENANCE AND TROUBLESHOOTING This chapter covers the following topics Connecting the Telephone Moving Your Telephone Swapping Telephones Cleaning Your Telephone Troubleshooting Possib...

Страница 82: ...of the NBX Model 1102 Business Telephone The underside of the NBX Business Telephone includes 1 Handset cord connects to the handset 2 Computer cable connects to your desktop computer 3 Ethernet cable...

Страница 83: ...or wall mount positions Tabs on the underside slip into slots on the bracket and the opposite mounting points snap into place See Figure 14 Item 6 Low Profile and High Profile Positions In Figure 15...

Страница 84: ...grees Figure 16 so that the spring loaded peg projects out on the top of the phone Item 1 in Figure 17 Figure 16 Knob for the Handset Support Peg Figure 17 shows the NBX Business Telephone Model 1102...

Страница 85: ...NG Failure to unplug the telephone before you clean it could result in electrical shock Troubleshooting Possible Problems Table 12 lists possible problems that you may encounter and the most likely so...

Страница 86: ...or 8 to access an outside line the display panel shows All Ports Busy No outside lines are available Try again in a few minutes After I call another user in my organization I hear a tone but no ringi...

Страница 87: ...ll Pickup in Chapter 7 My telephone keeps ringing after I pick up the handset Your telephone may have lost connection to the system immediately after a call came in Remove the Ethernet cord from the j...

Страница 88: ...88 CHAPTER 9 TELEPHONE INSTALLATION MAINTENANCE AND TROUBLESHOOTING...

Страница 89: ...escription Press Feature Code Button And then Call Toggle On an NBX Basic Telephone toggle between 2 calls 409 Hold Place a telephone call on hold 402 To return to the call NBX Business Telephone pres...

Страница 90: ...number 890 Dial the telephone number Class of Service Override Temporarily apply the features and calling permissions of your NBX telephone to another NBX telephone 433 Dial your extension dial your v...

Страница 91: ...r a call directly to another person s Voice Mailbox 441 Dial the user s extension and hang up Directed Call Pickup Pick up a phone call that is ringing on another user s telephone 455 Dial the user s...

Страница 92: ...em 850 879 On a SuperStack 3 NBX system 850 879 or 900 969 Dial the password assigned by your administrator Transfer Transfer an incoming call to another user 420 Announce the call to the user first t...

Страница 93: ...ton attendant console 78 Business Telephone 21 Call Permissions 56 Call Pickup directed 64 feature code 91 group 64 overview 63 Call Toggle button on Basic Telephone 25 26 feature code 89 managing inc...

Страница 94: ...al Paging dial code 69 92 overview 70 external telephone calls dialing 42 F Feature button Basic Telephone 25 26 Business Telephone 21 important notice 49 feature codes general telephone features 89 m...

Страница 95: ...code 89 long distance calls preventing 56 M mailbox greeting only 36 group 37 phantom 37 setting up personal 12 maintenance telephone 81 Message button Basic Telephone 25 Business Telephone 18 message...

Страница 96: ...1 Release feature code 89 releasing calls with headset 58 relocating telephones 85 remote notification 54 remote offices calling 71 replying to voice mail messages 31 ringer volume 40 62 ringing delay...

Страница 97: ...voice mail 27 private messages 33 urgent messages 33 accessing through email 36 changing your password 28 creating a greeting 12 creating messages 33 delivery options 33 forwarding messages 32 group...

Страница 98: ...98 INDEX...

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