3Com
®
Switch 5500G 10/100/1000 Family
5
Suggested Service, Support and Training Offerings
Network Health Check
An activity-auditing service focused on improving network performance
and productivity
Includes traffic monitoring, utilization analysis, problem identification,
and asset deployment recommendations
Extensive report provides blueprint for action
Network Installation and
Experts set-up and configure equipment and integrate technologies to
Implementation Services
maximize functionality and minimize business disruption
For large and complex sites, implementation services include personalized
configuration, project management, extended testing and coaching on
network administration
Project Management
Provides extra focus and resources that special projects demand
3Com engineers manage entire process from initial specifications to
post-project review
Using structured methodology, requirements are identified, projects
planned and progress of implementation activities tracked
3Com Guardian
SM
Maintenance Service This service provides comprehensive on-site support and includes
advance hardware replacement, telephone technical support and
software upgrades
3Com Express
SM
Maintenance Service This service provides speedy access to: 3Com shipment of advance
hardware replacements, software upgrades and telephone support
3Com University
Self-paced and instructor-led technology and product courses, plus
certification programs
3Com Global Services offers the resources and talents of a major corporation plus more than two decades of
experience in resolving network challenges and delivering business benefits to enterprises around the world.
Global support with a personalized focus in the local language helps drive productivity and minimize
expenses. Because 3Com understands both the technology and the business, we’re the partner you need, to
maintain your competitive edge and remain strong.
SERVICE AND SUPPORT
Warranty
3Com Limited Lifetime Warranty. For as long as the original end user owns the product, or for five years
after 3Com discontinues the of sale of the product, whichever occurs first.
Hardware coverage
Covers the complete unit including power supply and fan.
In-warranty hardware replacement
*
Advanced Hardware Replacement of hardware for the duration of the warranty. In the US 48 contiguous states
this is same-day ship with next business day delivery when call received before noon Pacific time. For Canada,
Alaska and Hawaii, this is same-day ship when call received before noon Pacific time. For the rest of the world,
it is next-business-day ship. Actual delivery times may vary depending on customer location. Reasonable
commercial efforts apply.
Software coverage
90 days for media replacement.
Software updates*
Access to releases with incremental software features and bug fixes. For the Switch 5500G, updates are all
releases within the licensed 3Com OS software level.
Online Knowledgebase support*
Access to online troubleshooting tool for the duration of the warranty.
* These services are not included as part of the Warranty and 3Com reserves the right to modify or cancel this offering at any time, without advance notice. This offering is not
available where prohibited by law. Services are effective at warranty start date, and are enabled with product registration. Customers receive a user ID with eSupport registration.
PRODUCT WARRANTY AND OTHER SERVICES
