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Basic LAN Troubleshooting

59

Basic LAN Troubleshooting

Troubleshooting Guidelines

■

Check the card installation by reviewing Chapter 2.

■

Inspect all cables and connections.

■

Make sure you are running the latest BIOS for your PC.

■

Try a different LAN+Modem card in the same computer.

■

Try the LAN+Modem card in another computer.

Also, if you removed the card or shut down your computer
while diagnostics were running, you must remove and
reinstall the card using the procedures described in
“Removing and Reinstalling LAN+Modem Card”on
page 52.

LAN Driver Placement in AUTOEXEC.BAT

Some computers start Windows upon startup. If the
commands Setup added to your AUTOEXEC.BAT file do not
run until you exit Windows, check the position of the
commands in the AUTOEXEC.BAT file. You may have to
move the WIN or WIN.COM command that starts Windows
to the end of the file. Save the file and reboot your
machine.

Forcing Full-Duplex Mode

The LAN+Modem card auto-selects full- or half-duplex
operation. On NWay repeaters and switches using
full-duplex transmission, it configures itself for full-duplex
operation.

However, if you connect to non-NWay repeaters or
switches with full-duplex support, you must use CONFIG
to set the card for full-duplex operation.

1 Run CONFIG.

2 From the Main Menu, select Configuration and

Diagnostics Program.

3 Select Configure NIC.

4 Select Full Duplex.

5 Select Forced Full Duplex.

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Содержание 3CCFEM556

Страница 1: ...http www 3com com 3Com Megahertz 10 100 LAN 56K Modem PC Card User Guide Part No DO711 Published June 1998 ...

Страница 2: ...ware Restricted Rights Clause at 48 C F R 52 227 19 and the limitations set forth in 3Com Corporation s standard commercial agreement for the software Unpublished rights reserved under the copyright laws of the United States If there is any software on removable media described in this documentation it is furnished under a license agreement included with the product as a separate document in the h...

Страница 3: ...e LAN Modem Card 10 Disconnecting the Cables 10 Removing the LAN Modem Card 12 3 INSTALLATION FOR WINDOWS 95 Before Running Setup 13 About Windows 95 Prompts 14 Running Setup 14 Confirming Installation 16 Testing the Modem After Installation 17 For Additional On Line Information 18 4 INSTALLATION FOR WINDOWS NT 4 0 Running Setup 19 For Additional On Line Information 22 5 INSTALLATION FOR WINDOWS F...

Страница 4: ...der DOS 34 8 USING THE MODEM Hints for Good Connections 35 Setting Up Your Communications Software 36 Software Settings 36 Setup for Communications Applications 37 Making a Call with HyperTerminal 37 Making Calls from a Hotel or Business PBX 38 Advanced Modem Features 39 Automatic Credit Card Dialing 39 Call Duration Reporting 39 Call Progress Detection 39 Redialing the Last Dialed Number 39 Diali...

Страница 5: ...54 Windows NT Troubleshooting 55 Windows NT 5 0 Support 56 Windows 3 1x Troubleshooting 56 LAN Problems with NDIS2 Drivers 57 LAN Problems With ODI Drivers 58 Basic LAN Troubleshooting 59 Troubleshooting Guidelines 59 LAN Driver Placement in AUTOEXEC BAT 59 Forcing Full Duplex Mode 59 Basic Modem Troubleshooting 60 A SPECIFICATIONS B TECHNICAL SUPPORT On line Technical Services 65 World Wide Web S...

Страница 6: ...3COM CORPORATION LIMITED WARRANTY FCC CLASS B CERTIFICATION STATEMENT FCC DECLARATION OF CONFORMITY 3COM END USER SOFTWARE LICENSE AGREEMENT ...

Страница 7: ...odem card Figure 1 complies with Personal Computer Memory Card International Association PCMCIA Release 2 0 and 2 1 Type II Type III Type IV or JEIDA slots for PC cards Figure 1 10 100 LAN 56K Modem PC Card The LAN Modem card is a dual function device It supports the multifunction extensions to the 1994 PC Card standard by allowing simultaneous LAN and modem connections Windows 95 and Windows NT b...

Страница 8: ...98 ratification expected in September 1998 See http www 3com com 56K for details Digital Line Guard which protects the card circuitry from being damaged by overvoltage from ISDN or digital PBX lines Battery power conservation through automatic power management for both the LAN and modem functions Diagnostics programs for Windows 95 and Windows NT that let you test and configure the card Windows 95...

Страница 9: ...d know What network operating system you will connect to What information you need to set up a network connection for example protocols used What modem applications you will run and what setup parameters they require Ask your network manager or MIS technician for any setup information that you do not already have The steps for installing and configuring the LAN Modem card are 1 Run Setup to view i...

Страница 10: ...For Windows NT 4 0 Windows 95 Windows 3 x including Windows 3 1 and Windows for Workgroups 3 11 and DOS you must follow the procedures documented in this guide to manually configure the LAN Modem card 4 Load and configure the communications software you will use for data and fax transmissions Communications software is provided with the LAN Modem card You can also use the modem with resident commu...

Страница 11: ...dem Card Ports in this chapter 3 Run Setup If your operating system is Windows 95 Windows NT Windows 3 x or Windows for Workgroups 3 x the Setup installation utility prompts you when it is ready for you to insert the card 4 Review the driver installation procedures provided for your operating system and network operating system For Windows 95 environments see Chapter 3 For Windows NT environments ...

Страница 12: ... Card User Guide 3Com Megahertz 10 100 LAN 56K Modem PC Card Quick Start Guide Two Installation diskettes Communications software including speakerphone software This software is installed optionally during Setup If any of these items are missing contact your network supplier immediately For instructions on returning material to 3Com refer to the Limited Warranty statement at the end of this guide...

Страница 13: ...our computer To install the card slide it into the PC Card slot as shown in Figure 2 2 The power to the computer can be on or off Without forcing the card push until it seats firmly Figure 3 Inserting the LAN Modem Card CAUTION Forcing the card into the slot may bend the pins inside the slot If you don t know how to insert cards in your computer refer to the documentation supplied with your comput...

Страница 14: ... LAN Modem card you must run Setup see Running Setup in Chapter 3 Connecting to a Network 1 Verify that you have the cable appropriate for the network cable at your site 2 Attach the network connector at the end of the network cable to the LAN port Figure 2 on the LAN Modem card 3 Connect one end of the RJ 45 extension cable to the network connector and the other end to the network segment Figure ...

Страница 15: ...the Modem Adapter to the Card 2 Connect the RJ 11 telephone extension cable supplied with the LAN Modem card from the telephone outlet to the line port of the modem adapter as shown in Figure 6 The line port on the modem cable connector is labeled with an RJ 11 icon Attach the connector with the icon facing up Figure 6 Connecting the Modem Adapter to the Telephone Line ...

Страница 16: ... Figure 7 The telephone port on the modem adapter is labeled with a telephone icon Figure 7 Adding a Telephone to the Modem Configuration Disconnecting and Removing the LAN Modem Card Disconnecting the Cables The LAN and modem cables are designed to lock in place when you connect them to the card Figure 8 shows the location of the clips that unlock the connector so you can remove it ...

Страница 17: ... LAN and Modem Cable Clips To release the cable from the card squeeze the clips located on the sides of the connector as shown in Figure 9 CAUTION Do not pull the cable to disconnect the connector from the card This may damage the card and make it inoperable ...

Страница 18: ...ve buttons or levers for ejecting the card Check your computer manual for information on removing cards Store the card in its original or similar packaging Hot Swapping If you are using the point enabler you cannot hotswap the LAN Modem card If you are using Card and Socket Services or Windows 95 you can remove the LAN Modem card without turning the computer off CAUTION Do not remove the modem whe...

Страница 19: ...r domain or workgroup to which you belong Your network account user name and password The name of the preferred server on your network if applicable You can obtain this information from your network administrator Network driver updates are available on 3Com s World Wide Web site at http www 3com com The drivers are in the Support area Locate the Support Welcome screen Select Network Interface Card...

Страница 20: ...our computer you must supply the path where the Windows 95 software resides Check your owner s manual for details Often this will be a subdirectory of your Windows folder A common path for these driver files is C WINDOWS OPTIONS CABS so you would supply this path in the dialog box If you encounter problems or error messages during Setup click the Help button wherever it appears on a screen Running...

Страница 21: ...onfigure your card and its components 6 Provide modem information if prompted country area code and number to access an outside line 7 Provide computer and workgroup names for your LAN setup if prompted 8 After your network configuration is displayed make sure that you have all necessary clients protocols and services installed Click OK and say No when asked to reboot 9 After the Congratulations s...

Страница 22: ... RapidComm User Guide For each option Setup lets you select Install Continue or Done Select Install to install the software Follow the installation prompts as they appear on the screen Select Continue to proceed to the next option Select Done to end and exit Setup Confirming Installation For all versions of Windows 95 follow this procedure to confirm the network driver installation 1 Double click ...

Страница 23: ...s device is working properly 10 Click Cancel 11 Double click Modems It should display the entry for the 3Com Megahertz 10 100 56K PC Card 12 Double click the entry for the LAN Modem card It should confirm This device is working properly 13 Click Cancel 14 Click OK to exit System Properties Testing the Modem After Installation 1 Open the Control Panel and double click Modems 2 Select the Diagnostic...

Страница 24: ...ble LAN diagnostics for information on networking with the LAN Modem card Modem diagnostics for information about modem status and operation Registration utility Optional software installation Help For additional information on LAN setup and network driver installation for other network operating systems run the DOS utility CONFIG The CONFIG help library is described in Chapter 9 Diagnostics and T...

Страница 25: ...n Select Network Interface Cards then select Software Drivers You can also obtain the latest drivers the 3Com Support BBS at 1 408 980 8204 Running Setup The Setup program Copies diagnostics files to your hard drive Lets you register your LAN Modem card on line Use the following procedure to run Setup and install your LAN Modem card If you need help at any time while Setup is running click Help Be...

Страница 26: ...Started and Startup is set for Boot Complete steps 8 through 13 of the following procedure to install the network function of the LAN Modem card These steps assume that the network is running Complete steps 14 through 24 to install the modem function 8 Open the Control Panel and double click Network 9 Open the Adapters tab and click Add Alternatively if NT Networking is not installed Windows NT pr...

Страница 27: ...Double click Modems to open the Install New Modem window 18 Select Don t detect my modem and click Next A list of modem manufacturers and models will appear If you have another modem already installed click Add 19 Select Have Disk 20 When you are prompted for the manufacturer s installation disk specify C MHZ or another path as chosen at Step 4 and click OK 21 Select 3Com Megahertz 10 100 56K PC C...

Страница 28: ...rmation on networking with the LAN Modem card Modem diagnostics for information about modem status and operation Registration utility Help For additional information on LAN setup and network driver installation for other network operating systems including Windows NT version 3 51 run CONFIG The CONFIG help library is described in Chapter 9 Diagnostics and Troubleshooting Also be sure to check your...

Страница 29: ...stallation Disk 1 It contains the most recent information on your LAN Modem card and installation You should also be aware of What protocols your network uses The name of the server domain or work group to which you belong Your network account user name and password The name of the preferred server on your network if applicable The latest versions of the Card and Socket Services must be installed ...

Страница 30: ...oftware The default directory is C MHZ If you specify a different directory note the new name You will need to supply it later 6 When the Network window appears during Setup select the network driver that will give you access to your network What driver you select depends on the kind of network you re running Most users will load an ODI driver for Novell NetWare networks or an NDIS driver for Micr...

Страница 31: ...isk 15 From the list of network adapters select Unlisted Or Updated Network Adapter and click OK 16 Specify C MHZ or another path as chosen in step 5 17 Select 3Com Megahertz 10 100 56K PC Card and click OK 18 Click OK 19 In the Network Adapters dialog box click Close 20 In the Network Setup dialog box click OK 21 If prompted supply the information you gathered before you began the installation Af...

Страница 32: ...click the Help button on the Setup screen For information about modem status and operation run WINDIAG For information on LAN setup and network driver installation for other network operating systems run CONFIG The CONFIG help library is described in Accessing CONFIG Help Topics in Chapter 9 These utilities are available in the 3Com PC Card Utilities program group created by Setup Also be sure to ...

Страница 33: ...e most recent information on your LAN Modem card and installation You should also have the following information about your network account What protocols your network uses The name of the server domain or workgroup to which you belong Your network account user name and password The name of the preferred server on your network if applicable The latest versions of the Card and Socket Services must ...

Страница 34: ...irectory is C MHZ If you specify a different directory note the new name You will need to supply it later 6 When the Network window appears during Setup select the network driver that will give you access to your network What driver you select depends on the kind of network you re running Most users will load an ODI driver for Novell NetWare networks or an NDIS driver for Microsoft networks Change...

Страница 35: ...To use the AutoLink program the PC must meet these requirements Use Novell NetWare 3 12 4 10 or 4 11 network operating system Have only one LAN Modem card installed Be intended for use as a NetWare DOS ODI client To use the AutoLink program follow these steps 1 Make sure the LAN Modem card is installed and connected to the network as described in Chapter 2 2 Boot the PC under DOS 3 Insert Installa...

Страница 36: ...software utilities that provide information for nonstandard installation and setup requirements For information on the Setup utility run SETUP and click the Help button on the Setup screen For information about modem status and operation run WINDIAG For information on LAN setup and network driver installation for other network operating systems run CONFIG The CONFIG help library is described in Ac...

Страница 37: ...ation instructions To start the CONFIG program put Installation Disk 2 in the floppy drive and run a config exe About Point Enablers and Card Services In DOS Windows 3 x and Windows for Workgroups environments the LAN Modem card is intended for computers that contain Card Services If you are not running Card Services on your computer the point enabler FMENABLE EXE should operate normally provided ...

Страница 38: ...or SS in the driver name Consult your Card Services documentation for more information If your computer does not have Card Services or if you choose not to install Card Services you must use the point enabler to run the LAN Modem card The point enabler will not support another PC Card in the same computer If you are having problems with Card Services or you want to disable it to save memory you ca...

Страница 39: ...ional instructions and information 4 Save the CONFIG SYS file and exit the text editor 5 Reboot the computer Running the Point Enabler Under DOS For NetWare networking environments the point enabler should be installed in the AUTOEXEC BAT file Make sure that the point enabler program FMENABLE EXE is listed before the ODI driver The AUTOEXEC BAT file should contain the line fmenable exe For NDIS ne...

Страница 40: ...tory called C NWCLIENT and copy all files and drivers needed to connect to the NetWare server Using the Modem Under DOS If you want to use only the modem in DOS add the following line to your AUTOEXEC BAT file fmenable When the computer boots note the COM port allocated to the modem If there is a COM port conflict with another device you can force a COM port assignment with fmenable com x where x ...

Страница 41: ...l string before the phone number for example ATDT 70 14089808204 Contact your phone company if you need more information Telephone lines with static or noise slow down transmission and require error correction If your phone line has a problem with noise contact your telephone company to see if they can fix the problem Don t use a splitter on your telephone line A single connection from wall to mod...

Страница 42: ... following settings with the modem software you are using Select the highest transmission speed or baud rate listed up to 115 200 bps Select fax Class 1 Select NONE for parity Select a word length of 8 Set the stop bits to 1 Select RTS CTS hardware flow control Select either a U S Robotics High Speed Sportster or a U S Robotics Courier Dual Standard If your communications software does not list ei...

Страница 43: ...ation application supplied with Windows 95 and Windows NT 4 0 This section shows you how to place a call to 3Com Corporation s BBS Although 3Com Corporation does not charge for the connection there may be toll charges associated with the phone call This procedure guides you through the steps to establish a modem connection using HyperTerminal with Windows 95 or Windows NT 4 0 1 Close any open appl...

Страница 44: ...n occur when Dialing into a standard telephone network using nonstandard dial tone conventions Placing a call from a country outside of the United States where a different dial tone is used Dialing through a business or hotel PBX or a voice mail system that indicates new mail with a unique dial tone travelers often find that hotel PBXs have unique dial tones Using telephones such as cellular telep...

Страница 45: ...et of result codes lets you know when The telephone number you have dialed is busy The line has been picked up but a modem is not answering the call There is no dial tone on the telephone line A call is coming in These result codes and the commands that enable or disable these result codes are controlled by the ATXn command Redialing the Last Dialed Number Your modem stores each dialed number unti...

Страница 46: ...n used with communications software that supports this feature allows you to send and receive personal voice mail If you have a multimedia computer you can send greetings and record voice messages as you would with a standard answering machine You can also access your voice messages remotely Your software and modem can autodetect incoming fax voice or data calls and provide fax on demand services ...

Страница 47: ...arriage return Enter to enter a command line Commands take effect as soon as they are received Type commands in either upper or lower case not a combination If you leave the number off a command zero is assumed For example if you type ATE ATE0 is assumed The complete AT command set is described in the file ATCMDS TXT in the Help directory on Installation Disk 2 You can also download the latest AT ...

Страница 48: ... BBS at 1 408 980 8204 or from the AT command file on the 3Com Megahertz World Wide Web site at www mhz com intransit support Flash ROM If issues arise with your modem the firmware can be updated to correct problems without returning the card to 3Com You can also use flash upgrades to install the latest firmware for your modem For information on obtaining upgrades as they become available check 3C...

Страница 49: ...he first page of the transmission the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Attaching this information to faxes is known as fax branding Refer to your fax communication software documentation for details on how to comply with t...

Страница 50: ......

Страница 51: ... the network see Chapter 2 and the network driver must be installed see Chapter 3 Figure 10 Network Connector LEDS Table 1 LED Descriptions LED Description Steady Off 10 LNK Green Link integrity Good 10BASE T connection between PC Card and hub No connection between card and hub Off when 100 LNK LED is on 100 LNK Green Link integrity Good 100BASE TX connection between PC Card and hub No connection ...

Страница 52: ...le from the 3Com PC Card Utilities program group Using WNICDIAG The LAN Diagnostics utility for Windows 95 and NT 4 0 includes Self Test Echo test Card Properties viewer Support information and Problem Report generator 1 Click the Windows Start menu 2 Select Programs 3 Select 3Com PC Card Utilities 4 Select 3Com PC Card Diagnostics 5 Use the tabs to display information about each of the 3Com PC Ca...

Страница 53: ... dial up test Using CONFIG Running DOS Diagnostic Tests The CONFIG diagnostic tests are intended for experienced DOS users who are familiar with system configurations and PC card NIC and modem operation To run the diagnostic tests you will have to start the computer without installing device drivers or memory managers This means bypassing the CONFIG SYS and AUTOEXEC BAT files when you boot your sy...

Страница 54: ...OS as described on the previous page From the Main Menu select a topic or family of topics and press Enter For a brief description of a menu item highlight it and press F1 Table 2 lists the topics available through the CONFIG main menu Table 2 CONFIG Information Library Menu Item Description Installation Tips For a list of topics covered under Installation Tips refer to Table 3 Microsoft Windows I...

Страница 55: ... NDIS2 real mode driver installing NetWare real mode driver NetWare Installing driver for 16 bit DOS clients Banyan VINES Installing client for Banyan VINES Artisoft LANtastic Installing LANtastic 6 0 and 7 0 from DOS and Windows Installing LANtastic 7 0 for Windows 95 DEC Pathworks Installing NDIS driver for DEC Pathworks MS LAN Manager Installing NDIS driver for LAN Manager versions 2 0 2 1 2 2 ...

Страница 56: ...ally reconfigures power management If you did not run the Setup program watch for the following symptoms The computer may not see the network In the Control Panel System Device Manager list a yellow exclamation point may appear next to the 3Com LAN Modem card listing under Network Adapters but the Multifunction Adapter and Modem functions will appear to be functioning correctly The computer may st...

Страница 57: ...d Multifunction Adapter listings appear to be functioning correctly When booting the system signals a problem with a descending tone or a low level monotone If you are having any of these problems try reassigning the COM ports The most efficient way to change COM port assignments is to use the system or BIOS setup utility provided by your computer manufacturer Typically this setup utility is eithe...

Страница 58: ...nt is present do one of the following 1 Check the system resources to be sure there are no conflicts 2 Check your laptop s user documentation for information on its controller If the PCMCIA Socket category is not present at all run Control Panel Add New Hardware so the system can detect the PCMCIA controller Removing and Reinstalling LAN Modem Card You may encounter unexpected problems while insta...

Страница 59: ...iles changed since the installation will be restored to their prior version 1 Put Installation Disk 1 in the floppy drive 2 From the Start menu or File Manager open the 3Com PC Card Utilities program group and run Uninstall 3 If Uninstall is not available from the program group you may have to run it from C MHZ or the directory you specified for Setup Type c mhz uninstal exe Enter Reinstall the ca...

Страница 60: ... works with all versions of Windows 95 while FEM556N4 SYS works with Windows 95 B OSR 2 only PC Card Icon The PC Card icon should be able to see the LAN Modem card in its slot Select the modem and click Properties Click CardInfo If it displays No database entry for this card you may have the wrong driver Check card info device status It should indicate that the card is working Click the Driver tab...

Страница 61: ...ee what resources are available Go into the Control Panel and check Ports to see what COM ports are defined Check Devices to make sure PCMCIA support is enabled The startup type should be Boot and the status should say Started Check NT Diagnostics and take note of which IRQs interrupts and port addresses are available Try IRQ 3 or IRQ 4 if IRQ 10 does not work Modem won t fax Most Windows fax soft...

Страница 62: ...COM Port IRQ Serial Port Address COM1 4 3F8 COM2 3 2F8 COM3 4 3E8 COM3 5 3E8 COM4 3 2E8 Could not find a PC Card to install Verify that the card is installed correctly Try another slot Cannot configure the modem Either the IRQ I O port or memory address is not available Your computer accesses a different port each time you do a soft reboot so the modem is often not found Add the following statemen...

Страница 63: ...same change in PROTOCOL INI Card services could not allocate LAN I O PORT base address Bank select port failed to respond The I O base address value in the PROTOCOL INI file is not available for use Try another port address Check that the base address setting in Card and Socket Services matches that in PROTOCOL INI Enabler cannot activate the card Try to make more resources available BIOS Enabler ...

Страница 64: ...An expected resource is not such as an I O window at the PORT address in NET CFG An invalid keyword was specified in NET CFG on line x NET CFG contains parameter entries known as Keywords one of which was not recognized Check Keywords in NET CFG The Frame type specified in the NET CFG file is not supported Legal frame types FRAME ETHERNET_802 2 FRAME ETHERNET_802 3 FRAME ETHERNET_II FRAME ETHERNET...

Страница 65: ...Windows upon startup If the commands Setup added to your AUTOEXEC BAT file do not run until you exit Windows check the position of the commands in the AUTOEXEC BAT file You may have to move the WIN or WIN COM command that starts Windows to the end of the file Save the file and reboot your machine Forcing Full Duplex Mode The LAN Modem card auto selects full or half duplex operation On NWay repeate...

Страница 66: ...l mode Be sure you placed a 1 before your number when dialing long distance If you are required to dial a prefix such as 9 make sure you dialed it first The other line could be busy or not answering Make sure it is available to answer before calling If you are dialing internationally your modem may not recognize the dial tone Try the command ATX3DT and the telephone number Modem not responding Che...

Страница 67: ...ment Modem not listed in software If you do not have a 3Com modem listed refer to Setting Up Your Communications Software in Chapter 8 Modem won t connect Make sure the parity modem speed word length and stop bits are set up according to specifications Try removing all of the error correction and data compression Modem communication error or modem not found DOS users should ensure that the correct...

Страница 68: ... PBX Change lines to connect to a standard analog telephone line Modem clicks repeatedly but no connection is made You are trying to connect to a digital phone system or a PBX Change lines to connect to a standard analog telephone line Ordinarily you would get a DIGITAL LINE ERROR message but if the current is under 100mA the modem will click repeatedly but the message will not appear The cable ma...

Страница 69: ...tructure CIS Memory Size CIS 256 bytes Network Cable Specifications Category 3 LAN and high speed data cable 10 Mbps that meets the requirements of EIA TIA 568 and EIA TIA TSB 36 for example Anixter CM 00424BAG 3 or equivalent Category 4 extended distance LAN cable 16 Mbps that meets the requirements of EIA TIA 568 and EIA TIA TSB 36 for example Anixter CM 00424BAG 4 or equivalent Category 5 voice...

Страница 70: ... V 32 Full duplex asynchronous at 9600 or 4800 bps with or without MNP V 42 and V 42bis full duplex synchronous V 29 Half duplex synchronous at 9600 7200 or 4800 bps for facsimile transmission and reception V 27ter Half duplex synchronous at 4800 or 2400 bps for facsimile transmission and reception V 23 Full duplex asynchronous at 1200 or 600 bps in forward channel and 75 bps in reverse channel V ...

Страница 71: ...networking information from the 3Com World Wide Web site at http www 3com com This site offers support information such as technical documentation software and other support options ranging from technical education to maintenance and professional services 3Com FTP Site You can download drivers patches and software from the 3Com public FTP site using the Internet Your FTP client will require the fo...

Страница 72: ...one and call 1 408 727 7021 Support from Your Network Supplier Many network suppliers are authorized 3Com service partners and provide network planning installation hardware maintenance application training and other support services Country Data Rate Telephone Australia Up to 14 400 bps 61 2 9955 2073 Brazil Up to 14 400 bps 55 11 5181 9666 France Up to 14 400 bps 33 1 6986 6954 Germany Up to 28 ...

Страница 73: ... contact 3Com Support from 3Com If you are unable to obtain assistance from the 3Com on line technical resources or from your network supplier 3Com offers technical telephone support services To find out more about your support options please call the 3Com technical telephone support phone number at the location nearest you When you contact 3Com for assistance have the following information ready ...

Страница 74: ...080 611 261 001 800 611 2000 Europe From anywhere in Europe call 31 0 30 6029900 phone 31 0 30 6029999 fax From the following countries you may use the toll free numbers Austria Belgium Denmark Finland France Germany Hungary Ireland Israel Italy Netherlands Norway Poland Portugal South Africa Spain Sweden Switzerland U K 06 607468 0800 71429 800 17309 0800 113153 0800 917959 0130 821502 00800 1281...

Страница 75: ...2 435860 011 44 1442 435718 From the following European countries you may call the toll free numbers select option 2 and then option 2 Austria Belgium Denmark Finland France Germany Hungary Ireland Israel Italy Netherlands Norway Poland Portugal South Africa Spain Sweden Switzerland U K 06 607468 0800 71429 800 17309 0800 113153 0800 917959 0130 821502 00800 12813 1800553117 177 3103794 1678 79489...

Страница 76: ......

Страница 77: ...rd parties that the operation of the software products will be uninterrupted or error free or that all defects in the software products will be corrected For any third party products listed in the 3Com software product documentation or specifications as being compatible 3Com will make reasonable efforts to provide compatibility except where the noncompatibility is caused by a bug or defect in the ...

Страница 78: ...s which may vary depending on local law 3Com Corporation 5400 Bayfront Plaza Santa Clara CA 95052 8145 408 764 5000 FCC CLASS B CERTIFICATION STATEMENT 3Com Corporation Model No 3CCFEM556B Made in U S A This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interferen...

Страница 79: ...e used on any workstation or any network server owned by or leased to you provided that the Software is used only in connection with a 3Com adapter You may reproduce and provide one 1 copy of the Software and supporting documentation for each such workstation or network server on which the Software is used as permitted hereunder Otherwise the Software and supporting documentation may be copied onl...

Страница 80: ...he Software and documentation together with all copies and merged portions in any form GOVERNING LAW This License Agreement shall be governed by the laws of the State of California as such laws are applied to agreements entered into and to be performed entirely within California between California residents and by the laws of the United States You agree that the United Nations Convention on Contra...

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