You may have plugged your modem’s phone cord into a digital line.
Plugging your modem’s phone cord into a digital phone line can
damage the modem. Call your phone company if you are unsure
If you have an external modem, you may be using the wrong power
adapter for your modem. Use only the power adapter that came with
Your software may not have auto answer enabled. Enable the auto
answer feature. In your communication software’s terminal mode, type
R
.
You need to enable auto answer before every session unless you alter
your software’s initialization string to permanently enable auto answer.
If you have voice mail, your dial tone may be altered because mes-
sages are waiting. Answer your voice mail to restore your normal dial
_________________________________________________________
are exchanging tones, but
_________________________________________________________
You may have a poor line connection. Place the call again. Calls are
routed differently each time. To verify a valid phone connection, enter
your communication software’s terminal mode and type
This dials the 3Com BBS.
If you must dial a number (such as “9”) to reach an outside line, type
_____________________________________________________
ve a 56K Internet connection.
__________________________
V.90 supports speeds of up to 56K. Due to phone line restrictions,
actual speeds will vary; this does not mean you have not achieved a
V.90 connection. Our research shows that the vast majority of
telephone lines in North America support V.90 connections. However,
due to unusual or old telephone line configurations, some users will
not be able to take full advantage of this technology. If this is the case,
your 3Com modem will use its backward compatibility to negotiate a
speed compatible with your phone line, such as V.34.
It is important to remember that your line conditions may change, so
you may be able to make faster connections in the future. To make
sure that you can use V.90 or 3Com 56K technology, perform the
First, make sure your modem supports V.90. You can verify
Possible solution:
If you have a Winmodem modem, check with the software’s manufac-
turer to determine whether or not the software is fully Windows-based.
Some software runs in Windows but has DOS components. Such
software will not work with a Winmodem modem.
Problem: Plug and Play does not detect your modem. You’ve installed
the modem and Windows has restarted, but you see only your normal
desktop. You do not see any screens indicating new hardware has been
detected.
Possible solution:
The Plug and Play installation was not successful. Try the following:
1.
Click Windows
Start
and click
Shut Down
.
2.
When asked if you wish to shut down your computer, click
Yes
.
3.
When Windows indicates that it is safe to turn off your
computer, turn it off.
4. Wait 15 seconds
before turning the computer back on.
5.
Windows may detect your modem upon this restart even if
it did not detect the modem during the initial installation.
•
If you see screens indicating Windows had detected new
hardware, follow the on-screen instruction to install the
modem.
•
If you do not see the new hardware screens, continue
with step 6.
6.
Click Windows
Start
.
7.
Point to
Settings
.
8.
Click
Control Panel
.
9.
Double-click the
System
icon.
10.
Click the
Device Manager
tab on the “System Properties”
screen.
11.
Look for “Other Devices” or “Unknown Devices” in the list
that appears:
•
If you do not see either of these options in the list, please
see the “Support Resources” section below.
•
If you do see one of these options, double-click the
option and continue with step 12.
12.
If the description that appears matches the modem you
are trying to install, click the
Remove
button. If it does not,
please see the “Support Resources” section below.
13.
Click
OK
when Windows asks if you want to remove the
device.
14.
Restart the computer and continue with the on-screen
instructions. If the computer does not detect the modem
after this second restart, please see the “Support Re-
sources” section below for additional help.
_______________________________________________________
Support Resources
If you have not fixed a problem after trying the suggestions in the
America Online
Provides resources such as file libraries, message boards, online
customer support, and product announcements. In the Keyword field,
type
3COM
.
Are You Still Having Problems?
1. Call the Dealer Who Sold You the Mode
The dealer may be able to troubleshoot the problem over the phone
or may request that you bring the modem back to the store for
service.
2. Call 3Com’s Technical Support Departm
847 262 5151
8:00 - 6:00 CST M-F
Manufacturer’s Declaration of Confor
3Com Corporation
3800 Golf Road
Rolling Meadows, IL 60008
U.S.A.
declares that this product conforms to the F
Part 15:
Operation is subject to the following two co
(1) this device may not cause harmful elect
(2) this device must accept any interferenc
interference that may cause undesired
This equipment uses the following USOC ja
Caution to the User
The user is cautioned that any changes or m
approved by the party responsible for comp
authority to operate the equipment.
Part 68:
This equipment complies with FCC Rules Pa
of the modem is the FCC Registration Numb
Number (REN). You must provide this inform
company if requested.
The REN is used to determine the number o
connect to your telephone line. In most are
devices connected to one line must not exc
contact your telephone company to determ
your calling area.
This equipment uses the following USOC ja
This equipment may not be used on coin se
telephone company. Connection to party li
A FCC
li tt l h
d
d
d
