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12
tRoublesHooting FaQ
- Problem:
Brush head plastic hits my teeth.
- solution:
You are not using the brush according to instructions. Refer to
“Secrets to Perfect Teeth & Gums” instructional DVD and the manual’s
Brushing Instructions.
- Problem:
Brush won’t operate.
- solution:
Batteries are dead. Replace batteries OR Check battery polarity
(- and +). See battery installation instructions, OR make sure that the
switch is fully rotated to the ON position, OR there may be corrosion
inside the battery compartment. Contact customer service if problem
persists.
- Problem:
My gums are sore after using the 30 Second Smile
™
toothbrush.
- solution:
Some soreness is normal as the toothbrush is reaching areas not
previously reached. Continue using the 30 Second Smile
™
toothbrush
but
be sure to use RED bristled brush head for the first several weeks.
- Problem:
My gums are bleeding.
- solution:
Your 30 Second Smile
™
toothbrush is self-positioning and brushing
areas that have been missed with other toothbrushes. Some bleeding
during the first 3-5 days of use is normal. If bleeding occurs for more
than a week, stop using and contact customer service.
- Problem:
Metal pins at the end of handle are not even.
- solution:
The tips of the metal pins are never aligned. Depending on where the
brush starts/stops, one pin will always be longer than the other.
- Problem:
Brush Head falls off.
- solution:
Push brushes all the way onto the metal pins until you feel and hear a
“snap.”
- Problem:
I cannot remove brush head.
- solution:
Depress the release button on brush head completely and pull firmly
on the brush. To avoid this problem in the future, clean the notch in
the metal pins with rubbing alcohol.
tongue sCRaPeR
The tongue scraper removes plaque build-up on tongue and will give you fresher
breath.
to use:
Depress scraper at back of tongue, apply light pressure onto tongue and
draw outward to remove plaque.
Rinse scraper frequently.
Cleaning YouR bRusH
While brush is on, rinse brush head under hot running water after each use and be
sure all toothpaste is removed. Periodically clean handle with a damp cloth. Take
care not to allow ANY water to enter the battery compartment. If the brush fails to
operate due to corrosion in the battery compartment, the warranty is void.
