5
Diagnosing Connection Problems
This section describes some connection problems you may encounter with your
HomePortal home network and provides suggestions for solving those problems. If
the problem you are having is not covered here or in the 2Wire online Help system, or
if the suggestions provided do not solve the problem, contact Technical Support.
The
POWER
indicator light is not lit
If the
POWER
indicator light is not lit, the HomePortal is not getting power:
1.
Check to see if the power cable is plugged into the power outlet or power strip.
2.
If the power cable is plugged into a power strip, make sure the power strip is turned
on.
3.
Make sure the power cord is correctly and securely connected into the
HomePortal.
4.
Verify that both ends of the power cord are firmly plugged into the brick.
NOTE:
If the
POWER
indicator light is red (signifying a system error), or does not light
after performing the steps above, contact Technical Support.
The
BROADBAND LINK
indicator light is red
If the
BROADBAND LINK
indicator light is red, the HomePortal has not established a
connection to your broadband service provider:
1.
Verify that your broadband modem is connected to the HomePortal
BROADBAND
MODEM
port.
2.
Verify that you have configured the HomePortal with the correct settings (for
example, username and password) provided by your service provider.
3.
Verify that your broadband service is activated by calling your broadband service
provider.
The
LOCAL NETWORK
indicator light is not lit
If your networked computers are powered on and the
LOCAL NETWORK
indicator light
is not lit, the HomePortal may not have been connected correctly.
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