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2N TELEKOMUNIKACE a.s., www.2n.cz

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4.4.2 Troubleshooting

Question: The application cannot see any devices in the LAN mode.

Answer:  Make  sure  that  you  are  really  connected  to  the  LAN  where  the  other 
devices  are  installed.  If  you  are,  then  check  the  settings  of  the  other  devices, 

particularly  the 

password.  Make  sure  that 

2N   Helios  IP  Group  Authentication 

®

the  password  matches  the  passwords  of  all  the  devices  to  be  listed  in  the 
application.

: 

 sees a 

 Helios IP device in the LAN but cannot call it.

Question The application

2N

®

:

Answer   Check  whether  automatic  rejection  of  incoming  calls  is  enabled  in  2N 

.  Find  this  setting  on  the  device  web  interface  in  the  Services  / 

Helios  IP
Telephone / Calls section. Make sure that automatic receiving of calls on SIP1 line 
is enabled.

: The application video quality is low or video playing is jerky.

Question

:

Answer   If  you  are  not  satisfied  with  the  video  quality,  set  a  higher  video 
transmission rate and resolution for your 

. If your video transmission 

2N Helios IP

is jerky or yielding artifacts, your LAN is probably overloaded. Try to earmark a 
larger bandwidth for VoIP communication on your router or acquire a router that 
supports the latest Wi-Fi standards (802.11n / 802.11ac). The function may not be 
ideal with 802.11g.

If your questions still remain unanswered, use the following link please:

 Nejčastěji řešené problémy najdete na stránkách 

.

faq.2n.cz

If  you  are  2N's  registered  partner  or  distributor,  you  can  use  the  Technical  Support 

portal at 

.

support.2n.cz

Содержание Indoor Touch

Страница 1: ...www 2n cz 2N Indoor Touch User guide Firmware FW 3 0 x Version 3 0 x ...

Страница 2: ...marks and or trademarks or brands protected by law 2N TELEKOMUNIKACE a s administers the FAQ database to help you quickly find information and to answer your questions about 2N products and services On www faq 2n cz you can find information regarding products adjustment and instructions for optimum use and procedures What to do if 2N TELEKOMUNIKACE a s hereby declares that the 2N product complies ...

Страница 3: ...the holder of the ISO 9001 2009 certificate All development production and distribution processes of the company are managed by this standard and guarantee a high quality technical level and professional aspect of all our products ...

Страница 4: ...ween Models 1 3 Terms and Symbols 1 4 Safety Precautions 2 Description and Installation 2 1 Before You Start 2 2 Brief Installation Guide 2 3 Installation Conditions 2 4 Status LED 2 5 First Startup 3 2N Indoor Touch Configuration 3 1 Factory Reset 3 2 Home Screen 3 3 Launcher Configuration 3 4 Device Upgrade ...

Страница 5: ...o Not Disturb DND 4 1 3 6 Help 4 1 4 Notifications in 2N Indoor Touch Environment 4 2 iOS Version 4 2 1 Application Description 4 2 2 Application Installation 4 2 3 Application Environment and Configuration 4 2 3 1 List of Devices 4 2 3 2 Call Log 4 2 3 3 Keypad 4 2 3 4 Settings 4 2 3 4 1 Do Not Disturb DND 4 2 3 4 2 My2N Mobile Video Settings 4 2 3 4 3 Application Settings 4 2 3 5 Help 4 3 Applic...

Страница 6: ...ings 5 3 4 Display 5 3 5 Audio 5 3 6 Maintenance 5 4 Application 5 4 1 2N Helios IP Mobile 5 4 1 1 Devices 5 4 1 2 Settings 5 4 1 2 1 Common 5 4 1 2 2 Password 5 4 1 2 3 SIP Proxy 5 4 1 2 4 Video 5 4 1 3 Info 5 4 2 Settings 5 5 Limitations 6 Technical Parameters 7 Supplementary Information 7 1 Troubleshooting 7 2 Directives Laws and Regulation General Instructions and Cautions ...

Страница 7: ...roduct outline its application 2N Indoor Touch options and highlight the advantages following from its use The section also includes safety precautions Here is what you can find in this section 1 1 Product Description 1 2 Differences between Models 1 3 Terms and Symbols 1 4 Safety Precautions ...

Страница 8: ...d application which 2N Helios IP Mobile helps establish video calls with any other video call supporting devices SIP H 263 4 Primarily the application is intended for the intercom family 2N Helios IP 2N Indoor Touch contains a specific user interface for an increased user comfort and safety 2N Indoor Touch basic features 7 LCD colour display with capacitive touch layer Wall mounting option LAN int...

Страница 9: ... valid for all the types Therefore please note that 2N Indoor Touch several features described in this document are only available in selected models or need to be activated with a licence key If a feature is not available in all the models a note is added to the respective subsection ...

Страница 10: ...ng Always abide by this information to prevent damage to the device Caution Important information for system functionality Tip Useful information for quick and efficient functionality Note Routines or advice for efficient use of the device Future Functions New Features The text in this document designates the functions and features that are grey marked under preparation or development at present ...

Страница 11: ...are used such as quarries WiFi adapters may affect sensitive life saving devices in medical centres Therefore it is prohibited to use with an internal WiFi adapter 2N Indoor Touch in such facilities In general any RF energy radiation prohibition regarding WiFi antenna equipped devices applies to with an internal WiFi adapter 2N Indoor Touch Where necessary a unit can be installed at a safe distanc...

Страница 12: ...t Startup The device is designed solely for wall mounting Install the device with the aid of a holder which is included in the product and Installation Manual delivery Prepare the proper wall fittings screws and wall plugs suitable for the given wall type and structure Respect the local standards for installation of electronic devices onto flammable materials while mounting Use a cross point screw...

Страница 13: ...e You Start Product Completeness Check Please check the delivery before starting installation 2N Indoor Touch 1 Indoor Touch 1 Quick Start manual 1 Wall holder screwed to device 1 Installation fittings 2 screws 2 plugs for flush mounting Front Layout ...

Страница 14: ...ACE a s www 2n cz 14 152 1 2 3 4 5 6 7 Glass frame LCD display with capacitive touch layer Status RGB LED Loudspeaker Microphone micro SD card slot Contactless card reader depending on the Part No Backside Connectors ...

Страница 15: ...y input output terminal board for application control micro SD card slot Caution Press the Restart button shortly to restart the device The front panel LED starts shining blue to signal the resetting process Press the Factory reset button for a rather long time up to 10 s to factory reset the device The front panel LED starts shining yellow to signal the resetting process ...

Страница 16: ...r PoE supporting Ethernet switch router or a 12 V DC 2 A power adapter With PoE supply just snap RJ 45 into the appropriate connector With 12 V DC 2 A supply screw the power adapter plus and minus cables into the appropriate terminal board on the device Simultaneous PoE 12 V DC 2 A supply is not recommended Put the device on the holder as follows Place the device carefully from top to bottom with ...

Страница 17: ...igned for environments with increased vibrations such as means of transport machine rooms and so on 2N Indoor Touch is not intended for dusty environments and places with unstable humidity and abrupt temperature changes 2N Indoor Touch may not be exposed to aggressive gas acid vapours solvents etc 2N Indoor Touch is not intended for direct connection into the Ethernet Internet 2N Indoor Touch must...

Страница 18: ...ows 2N Indoor Touch Use any 12 V 2 A DC power adapter connected to the terminal board see the figure Use an Ethernet cable connected to a PoE supply or PoE supporting Ethernet switch router A successful operation is indicated by a status RGB LED or LCD display PoE Supply Connection Use a standard straight RJ 45 terminated cable to connect to the 2N Indoor Touch Ethernet The device supports the 10B...

Страница 19: ...e unit 2N Indoor Touch Licence Limitations 2N Indoor Touch can contain time limited software licences Refer to 3 3 Launcher for details Configuration Firmware Upgrade We recommend you to upgrade the firmware during installation 2N Indoor Touch Refer to for the latest FW version Refer to for the www 2n cz 3 4 Device Upgrade firmware upgrade procedure ...

Страница 20: ...e is on Device initialisation Red is on First boot phase Green is on Operating system start Yelow is on Factory setting initialisation Blue is flashing Factory reset Purple is flashing System upgrade process No light Device state is displayed Standard Operation Colour State No light Device state is displayed Blue is on Stand by mode display off Other states Notification of other states of applicat...

Страница 21: ...nd run 2N Helios at next start instead option on the welcome screen before IP Mobile quitting and then enable the launch after the 2N Helios IP Mobile system startup in the Launcher configuration the application will not be started for technical reasons Therefore be sure to disable the welcome screen start to make run automatically after the 2N Helios IP Mobile system startup The table below shows...

Страница 22: ... unauthorised access to configuration System Licence 2N Indoor Touch has a factory licence key which can be time limited depending on the Part No The licence expiry may cause a partial limitation of the device functionality Refer to for the current licence state and 3 3 Launcher Configuration licence adding procedure if necessary ...

Страница 23: ...w 2n cz 23 152 3 2N Indoor Touch Configuration This section describes the configuration 2N Indoor Touch Here is what you can find in this section 3 1 Factory Reset 3 2 Home Screen 3 3 Launcher Configuration 3 4 Device Upgrade ...

Страница 24: ...ncher Configuration menu Refer to 3 3 Launcher Configuration Press and hold the Reset button on the device backside Remove the device from the installation holder Press and hold the Reset button until the notification RGB LED lights up yellow Release the Reset button and follow the instructions displayed Caution Factory reset results in a complete deletion of all user data ...

Страница 25: ...ble here Factory settings Gallery launch the photo image processing application File manager launch a standard file system application 2N Helios IP mobile video call application refer to 4 2N Helios Mobile IP for details Configuration Browser launch an Internet browser application 2N IP Audio remote control application 2N NetSpeaker server Time Date tiles Weather tile About button Settings access ...

Страница 26: ...s Back icon helps you return one level higher or one step back depending on the application type Home icon helps you return to the introductory screen Squares icon helps you switch the currently launched applications Loudspeaker icons help you increase decrease the system loudspeaker volume ...

Страница 27: ... the password in the Settings Home screen menu The configuration section consists of the following screens and subsections System info display information on the device state Networks configure the device network adapters Local settings set the installation site and input device language Audio set the device audio parameters Display set the device display parameters Home screen modify and set the ...

Страница 28: ...icence current licence state Add licence licence adding option Cache current cache state SD card storage external microSD card SDHC up to 16GB if inserted memory state LAN WiFi current Ethernet and WiFi adapter configuration Licence key types APP third party application download LAUNCHER Android launcher switching 2N Indoor Touch launcher ROOT option to use Superuser rights for the applications in...

Страница 29: ...nstalled 2N Indoor Touch applications after installation of any custom application If problems are experienced please remove custom application and or do factory reset Factory reset resets to initial state without custom 2N Indoor Touch applications and settings The licence allows you to start third party applications with the ROOT Supersuser rights Some third party applications however may compro...

Страница 30: ... is off Wi Fi according to the device type Enable Wi Fi activate deactivate the adapter display the Wi Fi networks in the surroundings select a Setup Wi Fi network for connection DHCP enable disable the DHCP client IP address IPv4 address if the DHCP client is off IP mask IPv4 mask if the DHCP client is off IP gateway gateway IPv4 address if the DHCP client is off IP DNS DNS server IPv4 address if...

Страница 31: ...ke sure that your is connected to one and the 2N Indoor Touch same LAN with the 2N Helios IP intercom or the third party unit engaged in the communication Refer to for more details https faq 2n cz Local Settings Open keyboard settings set the system keypad Open language settings set the system language Launcher language set the introductory and setting screen language Open data and time settings s...

Страница 32: ...cal place town and country abbreviated If you enter an incorrect format no weather forecast will be displayed Make sure while setting the location that the device is connected to the Internet Refer to http openweathermap for more details org Audio Open Settings set the device volume level ...

Страница 33: ...set the timeout for automatic turn off in case of inactivity Notification LED White LED when display is turned off the white LED lights up automatically after the LCD display turn off to indicate the stand by mode Enable notifications enable LED notifications of selected events missed calls e g in the stand by mode ...

Страница 34: ...ition and content of the introductory screen tiles and the configuration access password click Set password for access to settings Software Allow installation of apps from unknown sources enable disable installation of other applications from an microSD card SDHC up to 16GB or the Internet ...

Страница 35: ...you select enter URL as follows URL to run upon start http www page_for_connection cz if an application other than Return to application on call end 2N Helios IP started when the call began this earlier application will be displayed after Mobile the call end select this option to force Force applications to landscape orientation landscape orientation horizontal viewing for third parties applicatio...

Страница 36: ...ensing You can only install the applications that are equipped with an active APP licence key Refer to for the current licence state System info Licence Keys Warning The licence allows you to start third party applications with the ROOT Supersuser rights Some third party applications however may compromise system stability and lead to hardware 2N Indoor Touch damage in extreme cases if the Superus...

Страница 37: ...Indoor Touch launcher 2N Indoor to use the Android 4 2 2 launcher Set the Superuser rights for the Touch selected applications in and then Software Setup ROOT access Set Android launcher Caution By enabling the function you delete the Set Android launcher 2N Press the Factory reset button on the device Indoor Touch launcher backside Subs to reload the 2 1 2N Indoor Touch launcher The Android launc...

Страница 38: ...T32 file system Unpack and save the ZIP download into the SD card root directory Insert the SD card in the SD card slot on the left side of refer 2N Indoor Touch to 2 1 Before You Start Reset the device as follows Press the backside Reset button shortly refer to or 2 1 Before You Start Click the Reboot button in the configuration section of the introductory screen refer to Configuration 3 3 Launch...

Страница 39: ...r Remember to remove the SD card after upgrade abort to avoid upgrade re attempt upon the next startup Web interface upgrade procedure Partial Upgrade Download the latest 2N Indoor Touch Partial Upgrade firmware from www 2n cz Expand the package downloaded Enter the device IP address into the browser address row to enter the 2N web interface Indoor Touch Log in and go to the Maintenance tab Select...

Страница 40: ... Caution The upgrade process may take up to 10 minutes or more Never disconnect the device from the electric power supply during upgrade to avoid device damage The first system startup after a successful upgrade may take up to a few minutes ...

Страница 41: ...hones and tablets Here is what you can find in this section 4 1 Android and 2N IndoorTouch Version 4 1 1 Application Description 4 1 2 Application Installation on Mobile Devices 4 1 3 Application Environment and Configuration 4 1 3 1 Devices 4 1 3 2 Call Log 4 1 3 3 Dial Pad 4 1 3 4 My2N Mobile Video 4 1 3 5 Settings 4 1 3 5 1 Settings 4 1 3 5 2 Do Not Disturb DND 4 1 3 6 Help 4 1 4 Notifications ...

Страница 42: ...ion 4 2 3 1 List of Devices 4 2 3 2 Call Log 4 2 3 3 Keypad 4 2 3 4 Settings 4 2 3 4 1 Do Not Disturb DND 4 2 3 4 2 My2N Mobile Video Settings 4 2 3 4 3 Application Settings 4 2 3 5 Help 4 3 Application Use 4 3 1 LAN Calls 4 3 2 SIP Proxy Server Calls 4 3 3 2N Mobile Video Calls 4 4 Supplementary Information 4 4 1 Application Limitations 4 4 2 Troubleshooting ...

Страница 43: ...rmware 2N IndoorTouch Here is what you can find in this subsection 4 1 1 Application Description 4 1 2 Application Installation on Mobile Devices 4 1 3 Application Environment and Configuration 4 1 3 1 Devices 4 1 3 2 Call Log 4 1 3 3 Dial Pad 4 1 3 4 My2N Mobile Video 4 1 3 5 Settings 4 1 3 5 1 Settings 4 1 3 5 2 Do Not Disturb DND 4 1 3 6 Help 4 1 4 Notifications in 2N Indoor Touch Environment ...

Страница 44: ... calls between the devices 2N Indoor Touch Helios IP Mobile 2N helps you make calls between the Smartphones that are equipped with this application and located in one and the same LAN Helios IP Mobile 2N helps you make calls between a Smartphone and 2N Indoor device Touch Helios IP Mobile 2N helps you make calls via the cloud solution 2N Mobile Video Helios IP Mobile 2N helps you make calls betwee...

Страница 45: ...onnected to the account via a web browser Just use the link above select the application click Install and select the device to which the application shall be downloaded If you prefer installation via your Smartphone follow the instructions below Run Google Play Enter Helios IP Mobile into your browser Note The Helios Mobile string search yields a great amount of applications and may not be displa...

Страница 46: ...2N TELEKOMUNIKACE a s www 2n cz 46 152 3 4 Select the application from a list Select Install ...

Страница 47: ...pt the access requirements 2N Helios IP Mobile you will not be able to install and use the application Now the application is downloaded and installed automatically An icon is created automatically on your phone home page upon installation if this function is enabled in your phone The icon is as follows 2N Helios IP Mobile Now run the application via this icon ...

Страница 48: ...ay require more data from your data package To disable video calls set your into the video disabling mode 2N Helios IP Calls from one application to another or to 2N Helios IP Mobile 2N are always audio calls The application does not use the Indoor Touch phone camera Warning Install the application from official sources only By installing the application file apk from a source other than that plac...

Страница 49: ...llowing screen will get displayed Devices 2N Helios IP Mobile Click the icon in the left hand upper corner to expand the main menu The application is automatically set to the Landscape mode in 2N The main menu is displayed automatically in this mode and IndoorTouch the user does not have to click to expand it ...

Страница 50: ...display the list of all incoming outgoing calls made via the application Dial Pad can be used if the application is registered with the SIP Proxy server or connected to 2N Mobile Video My2N Mobile Video click this option to move the user to the 2N Mobile Video setting section in the Settings menu Settings use this menu to set up the application 2N Helios IP Mobile Help display essential informatio...

Страница 51: ...tion The application is set to run on the phone background and wait for incoming calls To disable the application you have to open the active application menu and close the application manually remove 2N Helios from the list of active applications or go to the system IP Mobile settings choose the Application administrator find 2N Helios IP Mobile and select Force end You will not be able to receiv...

Страница 52: ...adding of devices from various groups LAN Proxy My2N Note The application does not allow the SIP Proxy server and 2N Mobile to be connected at the same time Therefore switching is made Video for the devices added too SIP Proxy account connection SIP Proxy creation and device listing result in saving of these devices The application remembers these devices when connected to 2N Mobile and re lists t...

Страница 53: ... devices which are currently located in one and Indoor Touch 2N Helios IP Mobile the same LAN Click the required row to select a device Each device has a unique name and IP address The selected device is marked with Press the button in the right hand upper corner to select all the devices listed Press the icon to edit the device name ...

Страница 54: ...CE a s www 2n cz 54 152 Click the icon in the right part of the application upper panel to save the selected LAN devices The application will move back to the Devices menu where the selected devices will be displayed ...

Страница 55: ...rting devices have 2N Helios IP Mobile to be registered with a common SIP Proxy server Click the row to switch the application into the Settings menu Here switch the SIP Proxy ON and then go to the SIP Proxy Settings editing menu to set the SIP Proxy server connecting parameters Refer to Subs 4 3 2 for details Complete the parameters correctly to register with the SIP Proxy 2N Helios IP Mobile ser...

Страница 56: ... SIP Proxy registration has not been successfully completed yet the SIP Proxy server registration is inactive due to SIP Proxy server rejection or unavailability Caution The application requires the minimum registration 2N Helios IP Mobile expiration time of 60 s to avoid disconnection from the SIP Proxy server ...

Страница 57: ...xy server SIP Proxy devices can be added to the Devices list manually Click the icon in the right hand bottom corner of the Devices main window to enter the editing menu Then switch the editing menu to the Proxy devices section using the tab below the application title row Select a row with the Add proxy device button to add a SIP Proxy device ...

Страница 58: ...ce will be presented in 2N For application use only Helios IP Mobile SIP line line to be dialled by for outgoing calls 2N Helios IP Mobile DTMF1 4 DTMF to be sent when lock 1 4 is pressed These parameters are primarily used for sending DTMF codes to a device and subsequent 2N Helios IP unlocking of the lock connected ...

Страница 59: ...the button in the right hand upper corner to select all the devices listed Press the Edit icon to edit the device name Click the Save icon to save the selected Proxy devices The application will move back to the Devices menu where the selected devices will be displayed My2N Devices ...

Страница 60: ...q 2n cz for setting details Warning When the 30 day Trial licence expires you have to purchase a licence for your devices to make use of the functions 2N Mobile Video Otherwise you will not be able to log in and use the cloud call functions Connection to Service Use the application settings to get connected to the service Get 2N Mobile Video there via the main menu Settings by clicking the My2N Mo...

Страница 61: ...cation indicates the server connection states The icon is 2N Mobile Video next to the My2N Mobile Video tab and indicates the following states the application has downloaded all data successfully and is registered with the SIP Proxy server 2N Mobile Video the application has downloaded all data succesfully and is trying to register with the SIP Proxy server The connection has not been 2N Mobile Vi...

Страница 62: ...nd registered with successfully You can Mobile 2N Mobile Video edit the Phonebook device list disable displaying of or change the device name Again click the icon located in the right hand bottom corner of the Devices main window to enter the device adding menu Then switch the window to the My2N devices menu using the tab below the application title row ...

Страница 63: ...2N devices The application will then move to the Devices menu where the selected devices will be displayed Press to re download the Phonebook without re logging in from the application Note When the Phonebook is downloaded all the devices associated with 2N are selected and added to Devices Mobile Video You can only change the name of a device displayed in the application while editing the My2N de...

Страница 64: ...er the snapshot parameter is inactive the device is not equipped with a camera or no snapshot was created due to a short video display Moreover you can use the CallBack function via If the recorder is active and an incoming call has been recorded press to play the record Use the trash icon to the right to delete the records Caution A snapshot is created when the active video stream view takes abou...

Страница 65: ...If a record from the recorder is included find the missed call and play it The application also enables you to export a record to your phone storage click the icon in the right hand upper corner of the application Caution The duration of unanswered outgoing incoming calls is 0 00 Refer to faq 2n cz for details on the recorder use ...

Страница 66: ...the SIP Proxy server if you know the called line number When is not registered with a SIP Proxy or 2N Helios IP Mobile 2N server the Dial Pad function is inactive Mobile Video When the application gets registered with a SIP Proxy or 2N Helios IP Mobile 2N server the Dial Pad will become active Mobile Video ...

Страница 67: ...upport video stream transmission If the called device supports video transmission the video stream is displayed like a call from a device added to Devices Caution Dial Pad disables sending tone signalling DTMF during calls You can make calls to a My2N device via the Dial Pad too connect to 2N and dial the Device ID Mobile Video ...

Страница 68: ...eo in the main menu to move to the 2N Mobile Video connection settings in the application The following screen will be displayed Connection to Service First turn the switch from OFF to ON to activate the My2N Mobile Video settings Click the settings to display a window with more settings ...

Страница 69: ...lick Log in to initiate login and connection The login process has 3 phases Configuration download data necessary for the next phases are downloaded Phonebook download Phonebook device list is downloaded that is assigned to the device on the service web SIP Proxy login and registration service SIP Proxy server login and registration When phase 3 is completed be sure to click OK Click to move the a...

Страница 70: ... Indoor Touch same password Volume level speaker volume level 2N Indoor Touch Mic sensitivity microphone sensitivity 2N Indoor Touch Caution The and settings only adjust the active call Volume level Mic sensitivity volume The ringing volume is affected by the system launcher configuration and cannot be controlled by the application Set the ringing volume here 3 3 Launcher Configuration Audio Ringi...

Страница 71: ...al Recorder is set for all the devices or whose activation timeout Recorder is the shortest If there is a heavy LAN traffic and call activation timeout setups may be delayed it cannot be guaranteed that a call will be answered and recorded by one and the same device Door button Door button ON OFF activate deactivate the Door button function controlled via GPI 1 2 Inverted input mode ON OFF change ...

Страница 72: ...n press if the Door button service is inactive Inverted relay output ON OFF change the External notification behaviour by setting Relay 1 2 to N C or N O ON External notification is active when Relay 1 2 is N O OFF External notification is active when Relay 1 2 is N C Used input Relay 1 2 set Relay 1 2 for External notification control Always use just one relay Minimal ringing time set the lower E...

Страница 73: ...se video and call transmission problems Therefore you are advised to use Multicast video transmission with the Multicast supporting network elements for more extensive installations If is enabled all local devices will be 2N Helios IP Group Authentication removed from due to an invalid password The devices with a Devices password identical with that in will 2N Helios IP Group Authentication only b...

Страница 74: ...ar symbol at the devices added to Devices Settings password you need to know the password if defined to get access to Settings and Add Devices 2N Helios IP Group Authentication group authenticating 2N Helios IP password If the password is set the scanner in Devices Add Devices Local devices only searches for and applications with 2N Helios IP 2N Indoor Touch the same password Tip Refer to for deta...

Страница 75: ...in name of the SIP Proxy server Port SIP Proxy server connection port default port 5060 Authorization Name user name at the SIP Proxy server that requires authorisation Typically it is identical with Username Proxy address IP address or domain name of the SIP Proxy authorisation server Transport choose a transport protocol TCP or UDP Tip Refer to for SIP Proxy call settings faq 2n cz Video Multica...

Страница 76: ...e Record custom announcement section of 2N Helios IP Mobile Record custom announcement record a recorder announcement of your own The maximum length is 15 s Play actual announcement play the currently set and active announcement Caution If is enabled the call is answered and recorded Recorder by 1 device only If is activated on multiple devices in one LAN or one called Recorder group the call is a...

Страница 77: ...s only suitable for installations with up to 3 devices with A higher count of devices in the 2N Helios IP Mobile network may cause video and call transmission problems Therefore you are advised to use Multicast video transmission with the Multicast supporting network elements for more extensive installations If is enabled all local devices will be 2N Helios IP Group Authentication removed from Dev...

Страница 78: ... icon indicates the Do Not Disturb function activation Do Not Disturb DND set an unrepeatable time interval to 15 minutes 24 hours When this time expires the DND function will become inactive Do Not Disturb DND Night mode set an unrepeatable time interval to Start time Stop time Start time Do Not Disturb activation time Stop time Do Not Disturb deactivation time Days Do Not Disturb is only activat...

Страница 79: ...2N TELEKOMUNIKACE a s www 2n cz 79 152 4 1 3 6 Help Click Help to display basic information on selected elements of the 2N Helios IP application Mobile ...

Страница 80: ...ications in 2N Indoor Touch Environment The application uses LED notifications The 2N Helios IP Mobile 2N Indoor Touch LED starts flashing red in case There is an unread missed incoming call in the application or 2N Indoor Touch is in the stand by mode ...

Страница 81: ... iOS 8 x 10 x Here is what you can find in this subsection 4 2 1 Application Description 4 2 2 Application Installation 4 2 3 Application Environment and Configuration 4 2 3 1 List of Devices 4 2 3 2 Call Log 4 2 3 3 Keypad 4 2 3 4 Settings 4 2 3 4 1 Do Not Disturb DND 4 2 3 4 2 My2N Mobile Video Settings 4 2 3 4 3 Application Settings 4 2 3 5 Help ...

Страница 82: ... between the devices 2N Indoor Touch Helios IP Mobile 2N helps you make calls between the Smartphones that are equipped with this application and located in one and the same LAN Helios IP Mobile 2N helps you make calls between a Smartphone and 2N Indoor device Touch Helios IP Mobile 2N helps you make calls via the cloud solution 2N Mobile Video Helios IP Mobile 2N helps you make calls between othe...

Страница 83: ...vertheless SIP Proxy and calls can be made via 2N Mobile Video data connection too Warning As the application uses Wi Fi connection more power may be needed even if the application is running on the background and inactive You can use the application for video surveillance or video calls via data connection which may require more data from your data package To disable video calls set your into the...

Страница 84: ...here all added devices are displayed and sorted by type LAN Proxy My2N Unavailable When the application is installed this menu is empty The following items are available on the lower application bar No device this is the card of last used device The card name changes into the name of the device to be viewed Call Log display the list of all incoming outgoing calls made via the application Keypad if...

Страница 85: ... minimise the application The application keeps running on the background and displays a notification when a call comes in The application is set to run on the phone background and wait for incoming calls To disable the application you have to open the active application menu and close the application manually remove 2N Helios from the list of active applications or go to the system IP Mobile sett...

Страница 86: ...he application does not allow the SIP Proxy server and 2N Mobile to be connected at the same time Therefore switching is made Video for the devices added too SIP Proxy account connection SIP Proxy creation and device listing result in saving of these devices The application remembers these devices when connected to 2N Mobile and re lists them in Devices after SIP Proxy re connection The Video adde...

Страница 87: ...s Indoor Touch 2N Helios IP Mobile which are currently located in one and the same LAN Click the required row to select a device Each device has a unique is marked with Press Select all devices name and IP address The selected device on the upper bar to select all the devices listed Press and hold the device name to display the editing menu ...

Страница 88: ...quired device in the LAN devices menu to remove an available device To remove an unavailable device swipe your finger from right to left on the device name row in the List of devices to display and press Delete next to the Device name Proxy Devices It is necessary to register with a SIP Proxy server to enable SIP Proxy devices Note The application will not allow you to add create or edit a SIP Pro...

Страница 89: ...SIP Proxy 2N Helios IP Mobile server View the notification icon in the Devices item in the main menu to check the registration states the application is successfully registered with the SIP Proxy server the application is trying to register with the SIP Proxy server The SIP Proxy registration has not been successfully completed yet the SIP Proxy server registration is inactive due to SIP Proxy ser...

Страница 90: ... devices can be added to the Devices list manually Click the icon located in the right hand bottom corner of the List of devices main window to enter the editing menu Then switch the editing menu to the Proxy devices section using the tab below the application title row Select the Add proxy device row to add a SIP Proxy device Complete the following parameters ...

Страница 91: ...to a device and 2N Helios IP subsequent unlocking of the lock connected Having completed the parameters click the Back button on the upper bar to create the device and add it to the List of Devices Like with LAN devices press and hold the device name to edit the SIP Proxy device You can also delete a device in the editing menu My2N Devices My2N devices are devices from the service Like SIP Proxy d...

Страница 92: ... cloud call functions Connection to Service Use the application settings to get connected to the service Get 2N Mobile Video there via the main menu Settings by clicking the My2N Mobile Video anchor which moves you directly to the My2N settings Turn the switch ON to activate the My2N Mobile Video settings and complete login data Refer to Subs for details 4 3 3 The Phonebook device list defined for...

Страница 93: ... server The connection has not 2N Mobile Video been successful yet the application cannot get connected to the servers 2N Mobile Video My2N Device Adding The downloaded Phonebook is displayed in the Devices menu when 2N Helios IP gets connected to and registered with successfully You can Mobile 2N Mobile Video edit the Phonebook device list disable displaying of or change the device name icon Agai...

Страница 94: ...the Phonebook without re logging in from the application Note When the Phonebook is downloaded all the devices associated with 2N are selected and added to Devices Mobile Video You can only change the name of a device displayed in the application while editing the My2N devices Thus a name change will not result in a name change on the service web ...

Страница 95: ... is displayed if the Autosnapshot parameter is active for camera less devices or if no snapshot was taken due to a short video view display Use the trash icon in the left hand upper corner to delete the records Caution A snapshot is created when the active video stream view takes approximately 3 5 s Unlike Android the Call Log record count is unlimited Despite this we recommend you to delete the r...

Страница 96: ...ls to a SIP device via a SIP Proxy server using the called line number If is not registered with a SIP Proxy or 2N Helios IP Mobile 2N server Keypad is inactive Mobile Video The Keypad function is activated when gets registered with a SIP 2N Helios IP Mobile proxy or server 2N Mobile Video ...

Страница 97: ...eypad ringing If the called device supports video stream transmission the video stream is displayed in the same way as if a device added to Devices made the call Caution Keypad does not support DTMF sending during calls You can call a My2N device via Keypad To do this get connected to the service and dial the Device ID 2N Mobile Video ...

Страница 98: ...cation main menu provides access to the application and DND mode settings as well as information on the application Details on the application parameters are available via the following links 4 2 3 4 1 Do Not Disturb DND 4 2 3 4 2 My2N Mobile Video Settings 4 2 3 4 3 Application Settings ...

Страница 99: ...et time interval The notification icon on the application main panel signals that the Do Not Disturb function is active Master switch DND enable disable DND without time specifications DND timer set the DND timer The DND mode remains ON until the set time interval expires DND daily settings set DND for certain days in a week as follows Start time Do Not Disturb activation time End time Do Not Dist...

Страница 100: ... Settings helps you set the 2N Mobile Video connection in the application settings The following screen is displayed Connection to Service First turn the switch from OFF to ON to get more settings This window includes the following items Device ID device ID generated on the service web after device creation ...

Страница 101: ...ection The login process has 3 phases Configuration download data necessary for the next phases are downloaded Phonebook download Phonebook device list is downloaded that is assigned to the device on the service web SIP Proxy login and registration service SIP Proxy server login and registration When phase 3 is completed you can go on setting the application or press Back on the upper bar to go ba...

Страница 102: ... is 2N Mobile Video enabled more settings will become available Device ID device ID assigned 2N Mobile Video Password automatically generated device password for connection to 2N Mobile Video SIP proxy Allow enable disable SIP Proxy Username SIP Proxy server username Password SIP Proxy server user password SIP Proxy SIP Proxy server IP address or domain name Port SIP Proxy server connection port d...

Страница 103: ...ideo stream transmission 2N Helios IP type Unicast Multicast Tip Refer to for Multicast Unicast details faq 2n cz Refer to for details on the LAN Wi Fi where the application is faq 2n cz used Password protection set the PIN code to protect access to the following application sections Protect Settings Protect DND Protect List of devices Protocol selection select the outgoing call transmission proto...

Страница 104: ... and call transmission problems Therefore you are advised to use Multicast video transmission with the Multicast supporting network elements for more extensive installations If is enabled all local devices will be 2N Helios IP Group Authentication removed from Devices due to an invalid password The devices with a password identical with that in will 2N Helios IP Group Authentication only be detect...

Страница 105: ...2N TELEKOMUNIKACE a s www 2n cz 105 152 4 2 3 5 Help Click Help to display basic information on selected elements 2N Helios IP Mobile ...

Страница 106: ... a s www 2n cz 106 152 4 3 Application Use This subsection provides basic instructions on how to put the application in operation for typical use 4 3 1 LAN Calls 4 3 2 SIP Proxy Server Calls 4 3 3 2N Mobile Video Calls ...

Страница 107: ...ate with a device it is necessary to change a setting in the 2N Helios IP door communicator to be connected Refer to the online Helios IP Configuration or Manual FAQ 2N Helios IP Mobile v4 How to set communication between Indoor Touch Helios IP Mobile and 2N Helios IP ...

Страница 108: ...in data from the SIP Proxy server provider Once connected you can dial other devices directly from the application Dial Pad or create a SIP Proxy device click it to display the device card and start calling Click to start calling Click the icon to send the set DTMF code to the device Android iOS Press and hold the lock button to display the lock list locks 1 4 to control all the locks not only the...

Страница 109: ...on are in one and the same Helios IP 2N LAN the incoming call is always identified as a LAN call even if it goes via a SIP Proxy server If you require SIP Proxy identification and the application and share one and the same LAN set a different 2N Helios IP password in the application 2N Helios IP Group Authentication Warning Remember that calls from a phone that uses data connection instead Wi Fi c...

Страница 110: ...u have to 2N Mobile Video do is set correct login data in the application settings Android iOS Having completed the login data press the Log in button for the application to log in and download contacts Then select a device from the list and make a call Refer to for how to get login data for the servers faq 2n cz 2N Mobile Video ...

Страница 111: ...d the DTMF code from the application outside a call for technical reasons Therefore if you press the lock outside a call in the SIP Proxy mode a call is set up first during which the DTMF is sent automatically If the device and the application are in one and the same Helios IP 2N LAN the incoming call is always identified as a LAN call even if it goes via a SIP Proxy server If you require SIP Prox...

Страница 112: ... 2n cz 112 152 4 4 Supplementary Information This subsection provides supplementary information on the 2N Helios IP Mobile product Here is what you can find in this subsection 4 4 1 Application Limitations 4 4 2 Troubleshooting ...

Страница 113: ...he higher bit rate of the LAN The LAN in which the application is running should not be overloaded with other transmissions to avoid video transmission errors Tip Should there be problems with the videos you can lower 2N Helios IP the video transmission quality If this is still insufficient lower the network load or set QoS for your access point to earmark some of the transmission bandwidth for th...

Страница 114: ...not come directly from the SIP Proxy server to which the application is connected The application transmission rate in the phone provider s data connection mode SIP Proxy or My2N where the application is off the LAN is as follows Only audio 80 110 kbps UP 80 110 kbps DOWN Audio and video 80 110 kbps UP 140 1700 kbps DOWN Note The 140 kbps bit rate was achieved if the video transmission 2N Helios I...

Страница 115: ...ce in the Services Helios IP Telephone Calls section Make sure that automatic receiving of calls on SIP1 line is enabled The application video quality is low or video playing is jerky Question Answer If you are not satisfied with the video quality set a higher video transmission rate and resolution for your If your video transmission 2N Helios IP is jerky or yielding artifacts your LAN is probably...

Страница 116: ...ace Configuration 2N Indoor Touch allows the user to configure a majority of launcher and 2N Helios parameters via the web interface IP Mobile Here is what you can find in this section 5 1 Login 5 2 System Info 5 3 Device 5 4 Application 5 5 Limitations ...

Страница 117: ...et Explorer Google Chrome Firefox and Opera Then enter the user name and password to access the configuration section The default values are as follows User Name Admin Password 2n or a valid configuration password in 2N Indoor Touch If is allowed to access configuration without a 2N Indoor Touch password then the web interface password is identical with the last used password and can be changed ...

Страница 118: ...2N TELEKOMUNIKACE a s www 2n cz 118 152 5 2 System Info This subsection includes relevant system information Contents 5 2 1 Status 5 2 2 Logs ...

Страница 119: ...er Total Uptime total operation time since the first start Uptime from restart time since the last restart OS Version operating system version and type Firmware Version firmware version Hardware Version hardware version Wi Fi Capable WiFi module availability info NFC Capable NFC reader availability info Wi Fi MAC WiFi module MAC address LAN MAC Ethernet module MAC address Temperature current devic...

Страница 120: ...rantee functionality and stability of TELEKOMUNIKACE a s user applications or correct function of pre installed applications in 2N after user applications are installed Should there be Indoor Touch problems remove your own applications or reset the device to factory values Factory reset restores the original state of i e 2N Indoor Touch the state without user applications and settings The licence ...

Страница 121: ... log indicates a potential problem It describes events that the user or administrator should take care of to avoid failure INFO this log informs of the states of all system parts As a rule these logs do not announce a problem or failure but notify the user administrator of what is going on in the system CONFIG this log announces system configuration changes It should provide enough information on ...

Страница 122: ...g provides system operation details It is more detailed than a FINE log and includes mostly function inputs and returns in the system or exceptions FINEST this log provides the finest system operation details It includes more information than FINE a FINER ...

Страница 123: ...w 2n cz 123 152 5 3 Device This subsection describes how to configure the launcher via the 2N Indoor Touch web interface Contents 5 3 1 Network 5 3 2 Home Screen 5 3 3 Local Settings 5 3 4 Display 5 3 5 Audio 5 3 6 Maintenance ...

Страница 124: ...g from DHCP IP Address current IP address IP Mask current mask IP Gateway current gateway IP DNS DNS server used Change Settings display a setting changing dialogue Enable DHCP enable disable getting of settings from DHCP when disabled the remaining IOP addresses will be displayed IP Address device IP address setting IP Mask mask setting IP Gateway network gateway setting IP DNS DNS server setting...

Страница 125: ...e in the system Click a selected position to display a position setting window Label application name to be displayed on a position Application click to display the list of applications installed in the device Select an application to set its position in the launcher for launching Icon selected application icon Change Icon change an icon to another or the default one ...

Страница 126: ... change an icon to another or the default one Caution It is impossible to remove the and icons from the Home Settings About Screen due to safety reasons All you can do is duplicate them to other positions and then remove them from the original positions ...

Страница 127: ...ne is GMT 00 00 select Use network time or Set time manually Use network time click to enable manual date and time setting Date Time set the date format Date format select the time format 12 h or 24 h Use 24 hour format Weather change the weather settings Location weather forecast location in the format used at OpenWeatherMap org Save save the set location Update period weather data update rate 1 ...

Страница 128: ...from 15 seconds to 30 minutes Brightness set the display brightness 10 100 LED set the LED notifications Blue LED when display is turned off the blue LED goes on when the display turns off This setting helps you distinguish whether it is the device or the display that is off Notifications enable a red flashing LED to indicate an active notification from an application typically a missed call from ...

Страница 129: ...e ringing notification application and other volumes Music video games and other media set volume for music video games and audio from other similar sources 7 100 Ringtone and notifications set volume for ringing and notifications 14 100 Alarms set the alarm clock volume 14 100 ...

Страница 130: ...ry start enable insecure login to Allow insecure HTTP login 2N IndoorTouch HTTP API Used for analogue input output control via HTTP API using the Automation functions 2N Helios IP Enable system restart set the automatic restart time for the device Reboot device click to confirm reboot and initiate the device restart Factory reset click to confirm reboot and initiate the device factory reset Upgrad...

Страница 131: ...t firmware version Configuration Download download the current configuration to a PC Upload upload configuration from a PC file to the device Click to display a dialogue to select whether to upload whole configuration or omit the IP address containing part Password Change Password change the web interface and launcher configuration access password ...

Страница 132: ...N TELEKOMUNIKACE a s www 2n cz 132 152 5 4 Application This subsection describes how to change the configuration via a 2N Helios IP Mobile web interface Contents 5 4 1 2N Helios IP Mobile 5 4 2 Settings ...

Страница 133: ...LEKOMUNIKACE a s www 2n cz 133 152 5 4 1 2N Helios IP Mobile 2N Helios IP Mobile settings 5 4 1 1 Devices 5 4 1 2 Settings 5 4 1 2 1 Common 5 4 1 2 2 Password 5 4 1 2 3 SIP Proxy 5 4 1 2 4 Video 5 4 1 3 Info ...

Страница 134: ...LAN and SIP 2N Helios IP Mobile Proxy devices added Actual display the devices added and information on them LAN display the devices detected in the LAN Click to add a selected device to Click to edit the device name Actual SIP display the list of SIP Proxy devices added Click and complete the dialogue below ...

Страница 135: ...2N TELEKOMUNIKACE a s www 2n cz 135 152 Device Name display the SIP Proxy name SIP line display the SIP Proxy SIP line number DTMF1 4 define the DTMF code to be sent to the called device during a call ...

Страница 136: ...2N TELEKOMUNIKACE a s www 2n cz 136 152 5 4 1 2 Settings Other settings 2N Helios IP Mobile 5 4 1 2 1 Common 5 4 1 2 2 Password 5 4 1 2 3 SIP Proxy 5 4 1 2 4 Video ...

Страница 137: ... name to be displayed in 2N Indoor Touch 2N Helios IP and set the application start immediately after the launcher start Mobile Device Name device name in 2N Helios IP Mobile Run application after launcher start enable the start 2N Helios IP Mobile immediately after the launcher start ...

Страница 138: ...helps you set the access password and the HIP 2N Helios IP Mobile Authentication Group password Password edit the access password 2N Helios IP Mobile 2N HIP Group Authentication edit the HIP Authentication Group password Remember to set this password in too 2N Helios IP ...

Страница 139: ...disable connection to SIP Proxy and set details Display Name display the device application name for SIP 2N Helios IP Mobile Proxy needs User Name user name number registered with the SIP Proxy server Password user password registered with the SIP Proxy server SIP Proxy SIP Proxy server IP address Port select the communication port Default 5060 Range 1 65535 ...

Страница 140: ... Name user name registered with the SIP Proxy server for authentication Typically it is identical with User Name Proxy Address IP address of the authentication SIP Proxy server Typically it is identical with SIP Proxy Transport select the protocol to be used TCP or UDP ...

Страница 141: ... you set the video stream parameters Local video receiving set the Unicast Multicast video receiving mode Automatic video deactivation set the time at which video transmission is to be deactivated 1 30 minutes EarlyMedia enable disable media transmission before call setup ...

Страница 142: ...KACE a s www 2n cz 142 152 5 4 1 3 Info This tab helps you restart and display information on the 2N Helios IP Mobile application state Application is running Yes No application state Restart restart the application ...

Страница 143: ...elios IP is running on the background and another application on the foreground Mobile will return to the background after the call ends 2N Helios IP Mobile Package to run at start complete the package name of the application com e g to be started after the launcher start android browser URL to run at start complete the URL to start the web browser and go to the specified address after the launche...

Страница 144: ...N TELEKOMUNIKACE a s www 2n cz 144 152 5 5 Limitations The web interface is always available to 1 user at a time This applies to more tabs on 1 PC too Therefore remember to log in to each tab every time ...

Страница 145: ...l Display size 7 Resolution 1024 x 600 px Backlight LED Status indicator 1 RGB LED Audio Microphone integrated Loudspeaker 2 W integrated OS Android 4 4 Interface LAN 10 100BaseT RJ 45 Cat5e or higher recommended Memory card microSD card SDHC up to 16GB WiFi 802 11b g n integrated antenna Card reader integrated Mechanical Parameters Dimensions w x h x d 235 x 165 x 40 mm Weight 850 g Operating tem...

Страница 146: ... 12 V DC Imax 100 mA DC12V 12 V input Imin 1000 mA DC12V 12 V input Imin 1000 mA GND Ground HW v4 Signification Name Restriction ANALOG IN 1 2 Analog Input 0 5 V DC 1 5 MΩ OUTPUT 1 2 Digital Output Voh 3 3 V DC 0 33 mA INPUT 1 2 Digital Input Vihmax 5 V DC 100 kΩ IN OUT 1 2 Digital Input Output Vihmax 3 3 V DC 100 Ω serial resistor Voh 3 3 V DC 4 mA 100 Ω serial resistor REL1 2 Relay contact data ...

Страница 147: ...2N TELEKOMUNIKACE a s www 2n cz 147 152 Signification Name Restriction DC12V OUT 12 V output Imax 100 mA DC12V IN 12 V input Imin 1000 mA GND Ground 12 V input ...

Страница 148: ...2 7 Supplementary Information This section provides supplementary information on the product 2N Indoor Touch Here is what you can find in this section 7 1 Troubleshooting 7 2 Directives Laws and Regulation General Instructions and Cautions ...

Страница 149: ...emperature in the Setting section Trouble The device does not start and remains in one of the LED states or gets restarted round and round Advice Press and hold the Reset button on the device backside during the startup to restore the factory values automatically If the trouble persists upgrade the system via an SD card If the trouble still persists contact the Servicing centre Trouble The device ...

Страница 150: ...age or destruction of the product caused by incompetent replacement of parts or due to the use of reproduction parts or components The manufacturer shall not be liable and responsible for any loss or damage incurred as a result of a natural disaster or any other unfavourable natural condition The manufacturer shall not be held liable for any damage of the product arising during the shipping thereo...

Страница 151: ...ric Waste and Used Battery Pack Handling Do not place used electric devices and battery packs into municipal waste containers An undue disposal thereof might impair the environment Deliver your expired electric appliances and battery packs removed from them to dedicated dumpsites or containers or give them back to the dealer or manufacturer for environmental friendly disposal The dealer or manufac...

Страница 152: ...2N TELEKOMUNIKACE a s www 2n cz 152 152 2N TELEKOMUNIKACE a s Modřanská 621 143 01 Prague 4 Czech Republic Phone 420 261 301 500 Fax 420 261 301 599 E mail sales 2n cz Web www 2n cz v3 0 x ...

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