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U S E R ’ S M A N U A L

CableModem

Zoom

10BaseT (Ethernet)

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Summary of Contents for 10BaseT

Page 1: ...U S E R S M A N U A L CableModem Zoom 10BaseT Ethernet ...

Page 2: ...t the hardware will work properly in all environments and applications and makes no warranty and representation either implied or expressed with respect to the quality performance merchantability or fitness for a particular purpose of the software or documentation The manufacturer reserves the right to make changes to the hardware and User s Manual content without obligation to notify any person o...

Page 3: ...URING YOUR COMPUTER S NETWORK SETTINGS 8 MAKING THE CONNECTIONS 21 CONFIGURING YOUR BROWSER 25 INTERNET EXPLORER 4 0 25 INTERNET EXPLORER 5 X 26 NETSCAPE NAVIGATOR 27 AOL 27 USING YOUR CABLE MODEM 29 CONNECTING TO THE INTERNET 29 ENDING AN INTERNET SESSION 29 UNPLUGGING THE MODEM 29 FRONT PANEL INFORMATION 31 TROUBLESHOOTING 32 REGULATORY INFORMATION 35 REFERENCE INFORMATION 36 ...

Page 4: ......

Page 5: ...ted telephone line for Internet access The cable connection can be always on so Internet access is fast and easy Cable Modem Service Your local television cable company provides cable modem service also known as cable data service or broadband Internet The cable that supplies television service to your home or office is connected to the modem in the same way that it is connected to your television...

Page 6: ...you will need to install a Network Interface Card NIC Some cable companies will provide the card and install it for you What You Will Need For Installation In addition to this manual check to see that your package includes the following If you are missing any item contact your vendor Zoom Cable Modem 6 foot 10BaseT Ethernet cable Power adapter Some models may also include a mounting stand ...

Page 7: ...ble TV outlet The proper length of 75 ohm coaxial cable to reach between your cable modem and the cable outlet Note Because there is great variety in the way cable is installed Zoom does not provide a coaxial cable to connect to your cable system If your cable service company does not provide one you should purchase a coaxial cable with an RG 59 or RG 61U rating 75 ohm and industry standard F conn...

Page 8: ...4 Zoom 10BaseT Cable Modem User s Manual ...

Page 9: ...rk settings 3 Making the connections Requesting Cable Modem Service Before you install the Zoom Cable Modem contact your cable company to arrange for cable modem service and to establish a cable modem account A cable company representative may take care of the entire installation for you or you may get an installation CD from the company and complete the procedure yourself If you are doing it your...

Page 10: ... 1 From the Windows desktop click Start Run 2 In the Run dialog box type winipcfg and click OK 3 In the IP Configuration dialog box select your NIC Ethernet adapter and write down its 12 character Adapter Address in the Reference Information section at the back of this manual ...

Page 11: ...esktop click Start Programs Accessories Command Prompt 2 In the Command Prompt window type ipconfig space all and press Enter 3 In the next Command Prompt window under Ethernet Adapter locate the Physical Address and make a note of it It s a good idea to enter it in the Reference Information section at the back of this manual 4 Click the Close box to return to Windows ...

Page 12: ... Overview arrow and then the AppleTalk arrow Locate the 12 character Hardware Address and make a note of it We advise that you record the hardware address in the Reference Information section at the end of this manual Configuring Your Computer s Network Settings Select your operating system Windows 95 98 Me page 9 Windows NT 4 0 page 13 Windows 2000 page 15 Macintosh page 19 ...

Page 13: ...ay differ slightly 1 From the Windows desktop click Start Settings Control Panel and then double click the Network icon The Network dialog box appears Click the Configuration tab A list of installed network components is displayed If you see a line that includes TCP IP Transmission Control Protocol Internet Protocol skip to Step 5 If you don t see that line continue with Step 2 2 In the Network di...

Page 14: ...otocol and then click Add 4 If prompted at this point or later in the procedure insert your Windows operating system CD and follow the on screen instructions 5 In the Select Network Protocol dialog box under Manufacturers click to highlight Microsoft Under Network Protocols click to highlight TCP IP Then click OK ...

Page 15: ...Installing Your Cable Modem 11 6 In the Network dialog box there should now be an entry for TCP IP Click No if you are asked to restart your computer Highlight TCP IP and click Properties ...

Page 16: ...able Modem User s Manual 7 The TCP IP Properties dialog box is displayed In the IP Address tab click Obtain an IP address automatically 8 Click the WINS Configuration tab Click Use DHCP for WINS Resolution and click OK ...

Page 17: ...turn to Making the Connections on page 21 Windows NT 4 0 Network Settings Note The information shown in your dialog boxes may differ from the examples 1 On the desktop click Start Settings Control Panel and then double click the Network icon 2 In the Network dialog box click the Protocols tab to view the Network Protocols list If you see a line that includes TCP IP Protocol Transmission Control Pr...

Page 18: ...ted at this point or later in the procedure insert your Windows operating system CD and follow the on screen instructions 5 In the Select Network Protocol dialog box highlight TCP IP Protocol and then click OK 6 In the Network dialog box see Step 2 under Network Protocols highlight TCP IP Protocol and then click Properties ...

Page 19: ...lick OK to enable your settings 8 The Network dialog box reappears Click OK You have configured your Windows NT network settings successfully Now turn to Making the Connections on page 21 Windows 2000 Network Settings To configure network settings on a computer running Windows 2000 follow these steps Note The dialog boxes shown below are typical Individual computer dialog boxes may vary ...

Page 20: ...window is displayed Right click the Local Area Connection icon and click Properties 3 The Local Area Connection Properties dialog box appears You see a list of installed network components If you see a line that includes TCP IP Transmission Control Protocol Internet Protocol skip to Step 7 If you don t see the line click the Install button and continue with Step 4 ...

Page 21: ...r later in the procedure insert your Windows operating system CD and follow the on screen instructions 6 In the Select Network Protocol dialog box click to highlight Internet Protocol TCP IP and click OK 7 The Local Area Connection Properties dialog box from Step 3 is displayed Click to select Internet Protocol TCP IP and then click Properties ...

Page 22: ...er address automatically Click OK to enable your settings 9 The Local Area Connection Properties dialog box from Step 3 is displayed again Click OK 10 In the Network and Dial Up Connections window click to close 11 If prompted restart the computer You have configured your Windows 2000 network settings successfully Now turn to Making the Connections on page 21 ...

Page 23: ...ls from the Apple menu and then TCP IP Transmission Control Protocol Internet Protocol to display the TCP IP dialog box you will use this dialog box in Step 6 2 On the main toolbar choose Configurations from the File menu 3 In the Configurations dialog box click Duplicate 4 In the Duplicate Configuration dialog box type Zoom Cable Modem and click OK ...

Page 24: ... In the TCP IP dialog box in the Connect via pop up menu select Ethernet In the Configure pop up menu select Using DHCP Server 7 Close the TCP IP dialog box You will be asked if you want to save the changes Click Save You have configured your Macintosh network settings successfully Now turn to Making the Connections on page 21 ...

Page 25: ...side your home or office and should be kept on a separate circuit from your cable television service It is possible that the signal going from the cable modem back to the cable provider s central office may interfere with signals from the TV set top box for Pay Per View or Video on Demand services If this happens a high pass filter should be installed at the input of the 2 1 splitter going to the ...

Page 26: ...tween its top and sides and any other device or the wall This free space will ensure proper air circulation Do not block the vents in any way Failure to allow proper air circulation can result in serious damage to the cable modem Do not place any items on top of the modem while it is powered up Do not place the modem near a heating or air conditioning duct in direct sunlight or in a location susce...

Page 27: ...seT jack on your computer 3 Connect the coaxial cable to the cable jack on your wall If you are using a splitter follow the directions on page 21 Connect the other end of the cable to the cable connector on the back of the modem 4 Insert the small round end of the power cord into the power socket on the back of the modem Plug the power adapter into the wall socket The READY and 10BT lights on the ...

Page 28: ...mation from the cable provider Note Synchronization can take from 20 seconds to five minutes When the process is complete the SYNC light becomes steady On For details on the front panel lights and their modes see Appendix A on page 31 This completes the installation of the modem Please turn to the next section Configuring Your Browser on page 25 Tip If you want to use your cable modem with more th...

Page 29: ...figure some of the most common Internet browsers It is beyond the scope of this manual to give step by step instructions for all versions of all browsers so the instructions below cover only the major versions of the most common browsers If you are using another browser please consult the documentation that came with it Internet Explorer 4 0 1 Start Internet Explorer 2 Open the View menu and selec...

Page 30: ...ou cannot access the Internet Explorer menu follow these steps a Click Start Settings Control Panel b Click the Internet Options icon and go to Step 3 2 Click the Tools menu and then Internet Options 3 In the Internet Properties dialog box click the Connections tab 4 On the Connections tab click the LAN Settings button ...

Page 31: ...igator icon 2 From the Edit menu select Preferences 3 In the Preferences dialog box click the Advanced option and then click Proxies 4 Select the option that allows you to connect to the Internet directly AOL AOL 5 0 or higher has a cable modem option that configures your connection automatically Now that you ve configured your browser turn to Chapter 3 Using Your Cable Modem on page 29 ...

Page 32: ...28 Zoom 10BaseT Cable Modem User s Manual ...

Page 33: ...le network The READY light 10BT light and SYNC light go on indicating that the modem is fully operational To connect to the Internet start your browser or other Internet application Ending an Internet Session After you have completed your Internet session just close your browser The Zoom Cable Modem remains connected with the cable system and stays ready to open another session Unplugging the Mode...

Page 34: ...interrupted your cable modem service will also be interrupted If you are unable to connect to the Internet or if your browser notes that it is unable to find a selected URL check to make sure that your cable TV service is operational If not contact your cable service provider ...

Page 35: ...10BT On The 10BaseT Ethernet Cable Modem is connected to the computer the computer must be turned on ACT ACT ACT ACT Blinking Activity is present on the cable The cable modem is sending data to the cable service provider or receiving data from it This light flickers during the synchronization process SYNC SYNC SYNC SYNC Blinking Fast Searching for a data channel from the cable provider Blinking Sl...

Page 36: ...ections The READY 10BT and SYNC lights on the modem s front panel must all be a steady green before your cable modem will work Check to see that your cable TV service is working If not call your cable service provider Verify that the MAC and Ethernet Adapter addresses you gave to your service provider are correct and that they are entered into their system See page 5 Make sure your Network Interfa...

Page 37: ...k Interface Card is missing or incorrectly installed Reinstall it Problem I receive the message Missing Internet Protocol Solution Refer to Configuring Your Computer s Network Settings on page 8 Problem I receive the message Cannot Find Files Insert Operating System Disk Solution Your computer is looking for the files included on the original operating system CD or diskettes that came with your co...

Page 38: ...al may be low Be sure the modem is attached to one of the ports on the first splitter after the cable enters your home or office see page 21 Make sure there is no video amplifier on the same line with the cable modem A video amplifier prevents data from returning to the cable provider s central office Tip When your cable modem service is restored after a disruption if you are having difficulty com...

Page 39: ...o try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Industry Canada Emissions Statement This Class B dig...

Page 40: ...of the modem Cable Modem MAC A Cable Modem MAC A Cable Modem MAC A Cable Modem MAC Ad d d ddress dress dress dress____________________ ____________________ ____________________ ____________________ Media Access Control address printed on the label on the bottom of the modem Ethernet Adapter Hardware Address Ethernet Adapter Hardware Address Ethernet Adapter Hardware Address Ethernet Adapter Hardwa...

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