Zoeller BASEMENT SENTRY STBC301 Manual Download

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HIGH PERFORMANCE

SUMP PUMP

COMBO

MODEL #STBC301

Purchase Date

Questions, problems, missing parts? Before returning to your retailer, call our customer

service department at 1-800-584-8089, 7:30 a.m. - 5:00 p.m., EST, Monday - Friday.

ATTACH YOUR RECEIPT HERE

24/7 BASEME

PROTECTION

Español p. 23

PN 157426 A

SW1664 A

B Y

BasementSentry.com

Zoeller® is a registered trademark of Zoeller

Summary of Contents for BASEMENT SENTRY STBC301

Page 1: ...ssing parts Before returning to your retailer call our customer service department at 1 800 584 8089 7 30 a m 5 00 p m EST Monday Friday ATTACH YOUR RECEIPT HERE 24 7 BASEMENT PROTECTION Español p 23 PN 157426 A SW1664 A B Y BasementSentry com Zoeller is a registered trademark of Zoeller Co All Rights Reserved ...

Page 2: ...rks and flame pilot light away from battery FIRE EXPLOSION HAZARD Pump only clear water Do not pump flammable or explosive fluids such as gasoline fuel oil kerosene etc Do not use in a flammable and or explosive atmosphere Failure to follow these warnings could result in death or serious injury and or property damage RISK OF ELECTRIC SHOCK These pumps have not been investigated for use in swimming...

Page 3: ...o operate at high temperatures PERSONAL INJURY ALERT Release all pressure and drain all water from the system before servicing any component PERSONAL INJURY ALERT Secure discharge line before starting pump An unsecured discharge line can cause personal injury and or property damage PERSONAL INJURY ALERT Wear safety glasses at all times when working with pumps PROP65 WARNING FOR CALIFORNIA RESIDENT...

Page 4: ...p pump system or a competitive brand all use batteries that give off gaseous by products when charging Some of these by products can produce a rotten egg odor Also some of these by products can cause a CO detector to falsely activate In order to help prevent false activation Basement Sentry recommends moving the battery as far away from the CO detector as possible or if necessary vent the battery ...

Page 5: ...e existing discharge piping and cut 1 1 2 in Sched 40 PVC to this size Install 1 1 2 in flex coupling or 1 1 2 in union between pipe connected to the pump and the discharge piping Glue all pipe and fittings once fit is verified Measure distance 2 3 Use the included anchors to install the controller For best cooling attach to wall The controller must be installed at least 3 ft above the sump pit AC...

Page 6: ...ads from the controller to the battery terminals Connect positive lead to positive terminal on the battery and black negative lead to the negative battery terminal NOTE If wires are not connected properly a loud constant audible alarm will sound until the leads are attached to the correct terminals 6 Plug the controller into a GFCI protected 115V outlet Test for backup pump operation by adding wat...

Page 7: ...d for 3 seconds to reset or clear alarms and LEDs Flashing LEDs for conditions such as bad disconnected battery or power outage for example can t be cleared by Silence Reset These conditions must be resolved to eliminate the LED indicator BASEMENT SENTRY CONTROLLER FUNCTIONS AC POWER FLOAT STATUS BATTERY DC PUMP SILENCE TEST 24 7 BASEMENT PROTECTION USB RESET FLOAT DC PUMP FUSE 30 AMP by FW2065 A ...

Page 8: ...gin Know what the WiFi router is named i e SSID and password To prevent the most common troubleshooting issues double check to be sure you know exactly how the password is spelled including capitalization Verify that your mobile device has working WiFi with a strong signal when you are standing next to the Basement Sentry controller If the signal is questionable the controller may not be able to m...

Page 9: ...is broadcasting a visible secure 2 4Ghz network 2 4 Ghz network is required If you only see 5 Ghz networks you may need to log into your dual band router to choose to broadcast the networks separately Band steering may need to be temporarily turned off during setup The 2 4Ghz network must use WPA or WPA2 security WEP and open networks are not acceptable Any VPNs or other network controls may need ...

Page 10: ...a device Use the Mobile App iOS and Android Continued 5 The app will ask you to scan the data matrix QR code on the controller You can also bypass this step and manually input the SSID of the controller which is found on the controller label 5 Click to manually input SSID SSID input field CONNECTING THE CONTROLLER TO Z CONTROL 3 Once you re logged in to your account create locations by touching th...

Page 11: ...ntry controller may immediately update its firmware over the air OTA if an update is available If an update is taking place the Z Control LED will flicker for up to one minute while the update is downloaded The Z Control LED will be solid and all other LEDs will turn off while the update is being installed After up to one minute the controller will restart and return to normal operation The contro...

Page 12: ...he top of the controller NOTE The above list also helps to troubleshoot connectivity issues If the controller still will not connect after trying the above suggestions follow the same steps to connect the controller to a mobile phone hotspot instead of the home WiFi router If the controller successfully connects to the cloud through the hotspot then the conflict is probably related to router setti...

Page 13: ...nore this and connect to it anyway 2 Select the Basement Sentry SSID The last 4 digits underlined will match the first 4 digits of the controller Device ID Connecting with your mobile device or computer Continued 3 On the setup screen press the WiFi Scan button scroll down to see the list of WiFi signals found and choose the WiFi you want the Basement Sentry controller to use for internet connecti...

Page 14: ...lid log in to your account or create one at zcontrolcloud com Connecting with your mobile device or computer Continued 5 Choose the Add New Device button next to the location you want the controller Follow the directions to add your controller by either auto detect or entering the Device I D When successful a Basement Sentry product tile will appear in your account 5 CONNECTING THE CONTROLLER TO Z...

Page 15: ...n The controller s alert history on the Z Control Cloud will also be updated with the firmware upgrade information and notification to email accounts will occur START UP AND OPERATION The Basement Sentry controller is able to recognize potential air lock situations and remedy the issue with an on off on off on routine which purges air from the pump Other potential issues such as a stuck float can ...

Page 16: ...0 584 8089 BasementSentry com P L A T I N U M All lights will be green when plugged into 115V outlet 2 START UP AND OPERATION 4 Once the battery is fully charged the four lights will turn green To clear any other lights or alarms press and hold the Silence button for three seconds The following LED functions provide a visual cue to the proper function of the DC pump The DC pump LED will stay yello...

Page 17: ...mp is above the inlet of the primary pump Press Silence for 3 seconds to cancel the alarm and reset the unit CAUTION Continuously running the pump dry may cause overheating and damage the pump Once the upper float is released the backup pump will run for an additional ten seconds or until it senses that water is no longer being pumped Be sure there are no obstructions around the float Lift upper f...

Page 18: ... FW2065 A 1 800 584 8089 BasementSentry com P L A T I N U M Press and hold three seconds to reset system 9 AC POWER FLOAT STATUS BATTERY DC PUMP SILENCE TEST 24 7 BASEMENT PROTECTION USB RESET FLOAT DC PUMP FUSE 30 AMP by FW2065 A 1 800 584 8089 BasementSentry com P L A T I N U M Press to silence alarms 8 START UP AND OPERATION 10 Connect the controller AC power and primary pump into the receptacl...

Page 19: ...ckup pump and allow the pump to run for several minutes NOTE The alarm will sound approximately one second after the pump starts to run B Push the Silence reset button the alarm will shut off The pump will shut off after the water level is lowered and the float drops to the off position Hold the Silence reset button for three seconds to reset the controller and clear any alarms or indicators C Plu...

Page 20: ...es power has been restored and the float switch is in the off position If immediate use is required replace old battery with a fully charged battery NOTE The pump may continue to run on a low battery without sufficient power to remove water Pump will not stop running until battery drops below minimum voltage CAUTION Weak batteries can be recharged but may not store enough energy for full service A...

Page 21: ... Float switch in on position for 3 seconds or more but pump won t run Pump is obstructed Remove pump and clear any debris from impeller or pump cavity Pump runs but pumps water intermittently Incoming water is causing pump to air lock Divert incoming water to reduce turbulence Water level stays high but pump continues to run Battery is low Service or replace battery If power is restored check prim...

Page 22: ...her than for what it was designed and manufactured RETURN OF WARRANTED COMPONENTS Any item to be repaired or replaced under this warranty must be returned to the manufacturer at Kendallville Indiana or such other place as the manufacturer may designate freight prepaid THE WARRANTY PROVIDED HEREIN IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES AND MAY NOT BE EXTENDED OR MODIFIED BY ANYONE ANY IMPLIED W...

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