Wiredocean SBS 1000 Owners Handbook And Installation Instructions Download

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Satellite Broadband Server

SBS 1000

Owner’s Handbook

and

Installation Instructions

V2.1

Key information about your SBS is shown below:

Serial Number:

IP address:

Downlink(s):

Uplink(s):

Installer:

Summary of Contents for SBS 1000

Page 1: ...ite Broadband Server SBS 1000 Owner s Handbook and Installation Instructions V2 1 Key information about your SBS is shown below Serial Number IP address Downlink s Uplink s Installer 2008 Wired Ocean Limited ...

Page 2: ... Highlight 18 5 3 If the Second Arrow Doesn t Highlight 18 5 4 If the Third Arrow Doesn t Highlight 19 5 5 Getting Help 20 Appendix 1 Installation Instructions The information contained in this document is subject to change without notice and should not be construed as a commitment by Wired Ocean Limited Wired Ocean assumes no responsibility for any errors that may appear in this document nor does...

Page 3: ... internet access via one of Wired Ocean s satellite broadband services It enables fast and cost effective access to web pages email and other services normally available on the internet The characteristics of the service you receive will vary according to the Wired Ocean service s you have subscribed to The SBS receives high speed internet data DVB downlink such as web pages incoming email etc thr...

Page 4: ... work with a wide range of mobile satellite cellular and landline services to provide the uplink Wired Ocean is not however responsible for the uplink service or uplink service charges Control of the SBS connecting disconnecting switching uplinks switching satellite viewing connection statistics etc is performed through a web browser that accesses the SBS User Interface from any locally connected ...

Page 5: ...perform a hard disk check The SBS is designed to operate continuously without being shut down for long periods of time However should you need to turn it off you can use the SHUT DOWN command in the SBS s User Interface 1 Open the SBS User Interface see 2 2 below 2 Click on the SETTINGS tab and then the GENERAL tab 3 Click once on the SHUT DOWN button at the bottom of the page Alternatively the un...

Page 6: ...omputer To access the SBS User Interface Tip For easy access to the User Interface set it up as a shortcut or favourite at the top of your web browser 1 Open a web browser on a computer connected to the SBS 2 Type wiredocean in the address bar 3 Press Enter This will take you to the User Interface shown below Not all versions of all web browsers work in exactly the same way so if typing wiredocean...

Page 7: ...ound the SBS User Interface The User Interface functions are grouped under three tabs The CONNECT tab is used to connect and disconnect from the internet and to view the status of the current connection The SETTINGS tab is used to manage the SBS and view SBS status information under three tabs The UPLINK tab allows editing of existing uplinks and creation of new uplinks The DOWNLINK tab provides d...

Page 8: ...erage or your TVRO s view of the satellite is blocked or pointing at a satellite that doesn t provide Wired Ocean service you can still use your SBS Just select NONE from the Downlink options drop down menu click on the CONNECT button and the SBS will use the uplink communications device to both send and receive data although the service will be slower than normal in most cases As all data both to...

Page 9: ... second of the three arrows on the status diagram will be highlighted This confirms that the SBS is able to collect requested data deliver it to the hub and validate your subscription The SBS then performs a check to confirm that it can receive information from the Wired Ocean hub When this is confirmed the third arrow will be highlighted This confirms that the downlink satellite is operational th...

Page 10: ...nected computer You will then be able to access the connection management interface of the uplink router Use the connection management interface of the uplink router to set the router to automatic connection Once this is done use the CONNECT button on the SBS User Interface to manage internet connections If the SBS does not connect please refer to Sections 5 2 to 5 4 of this handbook 3 3 Sending a...

Page 11: ... authenticated SMTP a From the User Interface click the SETTINGS tab and choose GENERAL Click on Mail and enter a tick in the SMTP Proxy box It is also highly recommended that each computer that uses SMTP proxy email has their server timeout set to maximum To do this open the email client e g Outlook Outlook Express etc then b For Microsoft Outlook click on Tools Email Accounts View or change emai...

Page 12: ...rges However some web pages refresh themselves automatically so be aware that if you leave your web browser open with these types of pages it may generate traffic even when the service is not being actively used The same applies to some web applications such as MSN chat ICQ windows update etc For circuit based uplinks you will normally be paying a fixed rate for each minute the uplink is being use...

Page 13: ...obile satellite systems generally have very wide service coverage 3 5 Disconnecting You can terminate the connection from the CONNECT page of the User Interface as follows 1 Click once on the DISCONNECT button on the right of the Service Status Diagram 2 The uplink channel is disconnected and the DISCONNECT button reverts back to CONNECT ready for when you want to start a new connection Page 11 ...

Page 14: ...twork settings and use the SBS as your DHCP server If you disable DHCP you must manually set up DNS and gateway addresses of your network to match the IP address of the SBS Warning If you deselect DHCP and change the IP address of the SBS please ensure that you keep a permanent note of the new IP address If the new IP address is lost or forgotten you will not be able to access the SBS for configur...

Page 15: ...period specified This is a safety device that is especially important if you are using a circuit switched uplink channel Please note that some computer programmes software and web pages may automatically send internet requests which could keep the session activated You can edit the Inactivity timeout for each uplink setting through the User Interface as follows 1 Click on the SETTINGS tab and then...

Page 16: ...S tab The STATS table shows for each communications session The time and date the session started GMT The duration of the session The type of uplink connection used The uplink traffic volume The downlink service used The downlink traffic volume Total figures for all sessions displayed are shown at the top of page and at the left hand side there is a print this table link At the bottom of the page ...

Page 17: ... is connected To enable Access control 1 Select SETTINGS GENERAL 2 Click on the heading Users 3 Tick the box labelled Enable access control 4 You will now be presented with a box requesting you to enter the Administrator password 5 Enter your preferred choice of password and click the Apply button 6 Record the password somewhere securely so that you and other authorised users can gain access with ...

Page 18: ...ing test to check whether TCP IP networking is functioning on both the SBS and the computer From the computer open a command prompt window the following example is for Windows XP operating system select start Run type cmd and press the Enter key Type in the command prompt window ping 192 168 1 1 or whatever IP address the SBS is using and press the Enter key A response should show Reply from 192 1...

Page 19: ...dia Disconnected or is not between 192 168 1 100 and 192 168 1 150 then the computer is not being issued an IP address by the server and the physical connectivity between the two devices should be carefully checked 6 If the line IP address has an entry that is between 192 168 1 100 and 192 168 1 200 then good Ethernet communications to the server have been established and you should proceed to ste...

Page 20: ... wording you see in the status text under the ship icon and contact your installer for further diagnostics 5 3 If the Second Arrow Doesn t Highlight If the second arrow on the Service Status Diagram does not highlight successfully there is an uplink network connectivity problem To assess the problem please investigate the following 1 Check that the uplink antenna is not blocked or obscured 2 Be su...

Page 21: ...ling multiswitch not functioning correctly the vessel being outside of the downlink coverage area the downlink signal being blocked by the vessel superstructure or port infrastructure or a temporary satellite outage To determine the best course of action please check the following 1 That the TVRO antenna is not blocked from seeing the satellite 2 That the TVRO is receiving television programming f...

Page 22: ...quality is good or better proceed to the next step 4 That the coaxial cable from the satellite receive antenna LNB is correctly connected to the SBS 5 That the antenna cable plugged into the SBS is providing a good signal by removing it from the SBS and attaching it to a television receiver decoder Should there still be no downlink signal call your system installer for a more detailed analysis 5 5...

Page 23: ...ptions 3 Setup IV Step 1 Install the SBS 4 V Step 2 Connect the Computer s 4 VI Step 3 Connect the Uplink Device s 6 VII Step 4 Connect the TVRO 7 VIII Step 5 Installation Optimisation 8 IX Step 6 Configure all Uplinks 9 Configuration Changes X Adding and Editing Uplinks 9 XI Changing the Uplink Transport Protocol 12 ...

Page 24: ... using a Universal LNB having local oscillator frequencies of 9 750 GHz and 10 6 GHz and tuning range between 10 7 GHz and 12 75 GHz If the TVRO has a Universal Quad LNB in which each output is separately powered and independently supplies high low vertical horizontal to the terminated device the SBS can be connected directly to the LNB In some cases a multiswitch for example the Triax TMS5X8P sho...

Page 25: ...evice s and the SBS terminating in either an RS232 15 pin d type connector or a USB 1 or 2 plug At least one computer The SBS can provide internet connectivity to any type of personal computer that uses Microsoft Apple Mac or Linux operating systems To access the SBS s User Interface the computer should have a JavaScript enabled web browser such as Internet Explorer 5 6 or 7 Mozilla Firefox Netsca...

Page 26: ...ple WAN ports GPRS etc USB to RS232 adapter for additional serial ports USB hub for additional USB ports USB RS232 USB Ethernet L Band co axial USB Connections These are generally used for GSM GPRS modems The SBS has drivers for a range of USB devices Please contact Wired Ocean to find out if a USB device that you plan to use is supported The SBS has two built in USB ports if you need more you can...

Page 27: ...e SBS will perform a start up sequence similar to that of a personal computer Once switched on the SBS on will generally take up to two minutes to start up and occasionally up to five minutes when it needs to perform a hard disk check Please refer to Section 2 1 of the Owner s Handbook for more details and how to power the unit down V Setup Step 2 Connect the Computer s Fitting the SBS into an exi...

Page 28: ...e SBS Some routers will need a crossover cable but most will work with a standard Ethernet cable Connect your computers to your wireless access point referring to the documentation that came with your computers wireless devices 2 Make sure your computers are set to use DHCP Here is how to do this in Windows XP Go to the Start Menu select Control Panel then select Network Connections Double click t...

Page 29: ...ick CONNECT on the SBS first so that the SBS activates that WAN port 3 Check that the device is data enabled For example the satellite account should be activated for the appropriate data services the cellular account should allow data calls and or have 3G GPRS enabled 4 Connect the device to the SBS 5 Select the relevant uplink service from the Uplink options drop down menu on the CONNECT page of...

Page 30: ...e Uplink options drop down menu 5 Click once on the CONNECT button on the right of the Service Status Diagram Warning If the antenna has a sleep mode to stop the antenna actuators from continuously moving it should be disabled This will help prevent any momentary loss of signal when the antenna has drifted off the satellite position When all three arrows are highlighted in dark blue on the Service...

Page 31: ...ders ignore emails sent from IP addresses outside their own networks to halt email relaying spamming and if so you may need to configure the Wired Ocean Service to provide an email proxy See Owner s Handbook Section 3 3 for further details 3 Configure the transport protocol as described in Section XI to achieve the benefits of using the UDP uplink protocol 4 Ensure that the antenna has sleep mode ...

Page 32: ...now complete and should be carefully tested The main sections of the Owner s Handbook should now be used as the reference for operating the SBS X Adding and Editing Uplinks Uplinks can be added and edited through the User Interface as follows 1 Click on the SETTINGS tab and then the UPLINK tab 2 To edit an uplink select it from the Edit Connection drop down menu To add one choose Add a new uplink ...

Page 33: ...automatically disconnect if no uplink activity is detected for the period of time selected Port the physical connector on the SBS that the device will connect to RS232 is the 15 pin d type connector USB is the small rectangular connector The Port drop down menu shows where the device is connected to your SBS RS232 Serial Port First USB Port Second USB Port etc Baud rate the data rate between the S...

Page 34: ...SB to Ethernet converter Select WAN Port from the Connection type drop down menu Select the required WAN Port number from the WAN port interface drop down menu If there is no USB to Ethernet converter plugged in to a USB port the WAN port interface drop down menu is replaced by text reading there is no WAN port available Set WAN Port Network Settings In most cases it is advisable to allow the rout...

Page 35: ...t automatically JRC terminals can be managed by the SBS and the SBS will configure the terminal for IP and initiate the connection automatically when the CONNECT button is clicked Note that when using the JRC FB250 it is advisable to override the automatic DNS by entering your provider s DNS server s IP number or Inmarsat s DNS 172 30 66 7 manually 4 Once all settings have been correctly entered c...

Page 36: ...inks is tested to make sure that all three arrows on the connect page are highlighted when you connect This will confirm that there is no problem with your uplink provider s firewall and that you can reliably use UDP as the transport protocol Note that this setting only applies when you are using the Wired Ocean downlink it has no effect when the downlink is set to none To change the Uplink Transp...

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