Western Telematic PollCat III Service Manual Download

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WTI Part Number: 12606

Rev. C

PollCat III

Pollable Call Accounting Terminal

Service Guide

Summary of Contents for PollCat III

Page 1: ...WTI Part Number 12606 Rev C PollCat III Pollable Call Accounting Terminal Service Guide...

Page 2: ......

Page 3: ...cement 6 2 6 3 110V 220V Operation 6 3 7 EPROM Upgrade 7 1 8 Memory Upgrade Replacement 8 1 9 RS 232 Components 9 1 9 1 Local Access Communication Problems 9 1 9 1 1 Diagnosis of Local Access Problems...

Page 4: ...ors Apx 4 C Specifications Apx 5 D Approximate Maximum Storage Capacities Apx 6 E Spare Parts Apx 7 F Customer Service Apx 8 Index Index 1 List of Figures 2 1 Front Panel Indicators 2 1 2 2 Back Panel...

Page 5: ...III unit and describes basic field service and upgrade procedures Disclaimer on Toll Fraud We do not guarantee that if you use the PollCat III you will not become a victim of toll fraud We provide th...

Page 6: ...ke a command For example the text B Control B indicates that the Ctrl key and the B key should be pressed simultaneously COURIER FONT Indicates characters typed on the keyboard For example B16 or B00...

Page 7: ...Port MEM Indicates usage of PollCat III s internal memory Flashes when memory is 80 full Remains lit when memory is 100 full BAT Lights when battery needs to be replaced ALM Lights when a Toll Fraud...

Page 8: ...Alarm Connector For connection to an optional external alarm unit For more information please refer to Appendix A 4 Set Up Switches A bank of eight dip switches used to configure communication setting...

Page 9: ...6K Memory SIMM PC3M 512 512K Memory SIMM PC3M 1Meg 1 Meg Memory SIMM 6 U20 XB 078 UART Computer Port 7 U22 XB 078 UART PBX Ports A and B 8 U26 XB 099 RS 232 Interface Computer Port 9 U27 XB 099 RS 232...

Page 10: ...2 4 PollCat III Service Guide...

Page 11: ...BX Check PBX cable interface as described in Sections 4 1 and 9 2 Check Communication Parameters as described in Section 4 2 1 Call Records appear garbled or unreadable Check Communication Parameters...

Page 12: ...een shows the Modem Port baud rate as 57 6 K bps but the modem does not actually communicate at this rate Communication at 57 6 K is not supported Invoke command B90 to re define the Modem Port baud r...

Page 13: ...nt panel does not blink when call records are sent from the PBX system this is an indication that the PollCat III is not receiving call records First make certain that all cables are firmly connected...

Page 14: ...nsmission 1 Digital Voltmeter Use pin 7 of the PBX SMDR Port DB 25 interface as a ground and measure for voltage with the red probe The transmit line will register a 11 5 to 12 VDC voltage level 2 Ana...

Page 15: ...her or not the baud rate setting is correct 3 If the PBX LED remains lit constantly and does not blink this indicates that the cable configuration is not correct Note Some PBX systems will force the t...

Page 16: ...the communication parameters for PollCat III s PBX Port s to match the attached PBX system The procedure for defining communication parameters is described in the PollCat III User s Guide 4 If communi...

Page 17: ...review call records received via PBX Port A enter PA To review call records received via PBX Port B enter PB 4 2 2 2 The Asterisk Character When Alarm Clues are defined the asterisk character is norm...

Page 18: ...on This problem can usually be solved by disabling the error correction and data compression features on PollCat III s internal modem Access the PollCat III Command Mode and use command B77 to re defi...

Page 19: ...the Computer Port This IC provides easy access to check DC voltages a Pin 16 5 VDC b Pin 1 12 VDC c Pin 8 12 VDC d Pin 9 Ground 3 Carefully remove the power supply cover Referring to Figure 2 3 find...

Page 20: ...5 2 PollCat III Service Guide...

Page 21: ...nfiguration parameters as described in Section 8 of the User s Guide 2 Remove the PollCat III Top Cover The battery is adjacent to the power supply at location B1 see Figure 2 3 3 Grasp the battery wi...

Page 22: ...is powered ON and the power cable is properly attached then replace the fuse as described below 1 Power OFF the PollCat III and remove the power cable from the unit 2 The fuse holder is located on th...

Page 23: ...nce 6 3 110V 220V Operation Unless otherwise specified at time of order the PollCat III will be shipped from the factory configured for 110 VAC operation To configure the unit for 220 VAC operation pr...

Page 24: ...6 4 PollCat III Service Guide...

Page 25: ...ection 8 of the PollCat III User s Guide 3 Power OFF the PollCat III and remove the power cable from the unit Remove the instrument Top Cover 4 The EPROM can be found at board location U6 as shown in...

Page 26: ...parameters as described in Section 8 of the PollCat III User s Guide 8 Invoke command B16 to display the System Status Screen Review system parameters paying particular attention to any new parameter...

Page 27: ...ameters should be saved to an ASCII file as described in Section 8 of the PollCat III User s Guide Although alarm clues data filters and configuration parameters are not normally effected by SIMM inst...

Page 28: ...orth until it comes free of the slot b Install the new 1MB SIMM in the first slot Position the SIMM over slot and against the SIMM guide Use your thumbs to carefully press the SIMM down until it snaps...

Page 29: ...iguration has not been effected by the installation procedure If configuration parameters are intact the unit is ready for operation a If configuration parameters have changed first reset the unit to...

Page 30: ...8 4 PollCat III Service Guide...

Page 31: ...rs for your communications program e g ProComm must match those selected for PollCat III s Computer Port The most commonly used communication parameters are 9600 baud 8 bits no parity 1 stop bit Invok...

Page 32: ...ommands to the PollCat III the pins should register as follows a Communication Signals to PollCat III i Pin 6 Data Input 12 to 12 VDC see Figure 9 1 ii Pin 11 Data Output 5 VDC b Communication Signals...

Page 33: ...e IC at location U26 does not correct the problem use an oscilloscope to check the UART at location U20 If the UART appears to be defective the unit must be returned to the factory for repair Contact...

Page 34: ...ation Parameters e g Baud Rate Parity etc must match those selected for PollCat III s PBX Port s DC Test Points Use the procedures described in Section 5 of this Service Guide to check the DC Test Poi...

Page 35: ...Refer to Figure 2 3 and find the IC at board location U27 or U28 The IC at board location U27 is the RS 232 interface component for PBX Port A the IC at board location U28 is the RS 232 interface com...

Page 36: ...ut on the data bus lines The UART at board location U22 is not a socketed IC and should only be replaced by a qualified technician Please contact WTI Technical Support as described in Appendix F for f...

Page 37: ...he clip away from the modem 3 Pull the modem away from the modem connector 10 2 Internal Modem Installation 1 Slide the modem into the modem connector Make certain the modem is configured for COM2 and...

Page 38: ...call records from the PollCat III Save currently defined configuration parameters filters and clues as described in Section 8 of the PollCat III User s Guide 2 Power OFF the PollCat III and remove the...

Page 39: ...le baud rate and enable CTS RTS flow control For example when configuring a U S Robotics Sportster modem commands B1 H1 and R2 are used This will prevent the serial port baud rate from changing when t...

Page 40: ...d rate for communication between the PollCat III and its attached modem The scanning routine does not effect the baud rate used for communication between the attached modem and the remote modem 10 4 1...

Page 41: ...igh speed modems is not compatible with PollCat III s Xmodem protocol When V 42bis compression is used the polling session will generate repeated SHORT BLOCK or BAD CHECKSUM errors In some cases error...

Page 42: ...ine the Modem Reset Message as follows B77 ATE0M0Q1 C1 D2S0 l K0 Enter d When communicating with the PollCat III via modem disconnect and call the unit again before polling data The disconnect sequenc...

Page 43: ...rts A and B DB 9 Male Pin Signal I O 1 Not Connected 2 RXD Receive Data In 3 TXD Transmit Data Out 4 DTR Data Terminal Ready Out 5 Signal Ground 6 Not Connected 7 Not Connected 8 CTS Clear to Send In...

Page 44: ...Data Out 5 CTS Clear to Send Out 6 Held Out 7 Signal Ground 20 DTR Data Terminal Ready In A 2 1 PollCat III Computer Port to 25 Pin PC A 2 2 PollCat III Computer Port to 9 Pin PC Apx 2 PollCat III Se...

Page 45: ...ot Connected A 4 Alarm Wiring The Alarm Port located on the unit s back panel is designed for connection to a user supplied alarm device When a Toll Fraud alarm is generated the PollCat III will activ...

Page 46: ...ing received via Computer Port MEM Flash Memory is 80 full MEM Lit Memory is 100 full BAT Lit Battery needs replacement ALM Lit Toll Fraud Alarm or No Data Alarm has been triggered OH Lit Modem is Off...

Page 47: ...male modem style Standard rates from 300 to 38 4K bps Can also be used as external modem port PBX Ports A B RS 232 DTE DB9 male AT PC Style Standard rates from 300 to 38 4K bps for each port XON XOFF...

Page 48: ...n Telecom Meridian 1 ATT Dimension Rolm 9751 and Inter Tel Premier PBX System 256 KB 512 KB 1 MB 2 MB 4 MB 8 MB Northern Telecom Meridian I 5 100 10 300 20 500 43 500 91 000 187 500 AT T Dimension 9 8...

Page 49: ...25 Slow Blo M01 V 22 Modem M03 V 32 Modem M04 V 34 28 8 Modem PC3M 256 256K Memory SIMM PC3M 512 512K Memory SIMM PC3M 1Meg 1 Meg Memory SIMM 12393 A Modem Clip 12381 B Top Cover SIO PCIII Serial I O...

Page 50: ...ice Line 1 888 280 7227 Service Fax 949 457 8138 Email service wti com Trademark and Copyright Information WTI and Western Telematic are trademarks of Western Telematic Incorporated All other product...

Page 51: ...4 5 Data Reception Problems 9 4 DC Voltage Test Points 5 1 9 1 9 4 DCD Indicator 2 1 Apx 4 Direct Connect Mode 2 1 E EPROM Upgrade 7 1 External Modem 10 2 to 10 3 Serial Card Interface 10 2 F Flow Co...

Page 52: ...t Ports 2 1 Interface 9 4 PBX Inputs 2 2 PBX Interface 4 1 PBX SMDR Port 4 2 PHONE Connector 2 2 Power Supply 6 1 R RDY Indicator 2 1 Apx 4 RS 232 Interface Components 9 1 to 9 6 RXD Indicator 2 1 Apx...

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Page 54: ...5 Sterling Irvine California 92618 2517 949 586 9950 Toll Free 1 800 854 7226 Fax 949 583 9514 http www wti com...

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