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Windows or macOS Cannot Find My Drive 

Important:

 There are many reasons an 

Operating System (OS)

 does not recognize a WD drive. The 

instructions below are designed to assist in troubleshooting issues related to drives and devices not 
being recognized by a computer. Please try one solution at a time and test for resolution before 
continuing with the next item. 

 

Windows OS 

macOS 

Direct Attached Storage (DAS) on Windows 

Click here for Instructions

 

Direct Attached Storage (DAS) on macOS 

Click here for Instructions

 

Internal Hard Drives and Solid State Drives on 
Windows 

Click here for Instructions

 

Internal Hard Drives and Solid State Drives on 
macOS 

Click here for Instructions

 

Network Attached Storage (NAS) on Windows 

Click here for Instructions

 

Network Attached Storage (NAS) on macOS 

Click here for Instructions

 

 
 
How to access Disk Utility on macOS 
 
Disk Utility is the name of a utility, created by Apple, for performing disk-related tasks on macOS. These 
tasks include: 
The creation, conversion, compression and encryption of disk images from a wide range of formats read 
by Disk Utility to .dmg or .cdr, which is identical to the .iso format 
Mounting, unmounting, and ejecting disks (including both hard disks, removable media and disk images) 
Enabling or disabling journaling 
Verifying a disk's integrity, and repairing it if the disk is damaged 
Verifying and repairing permissions 
Disk erasing, formatting and partitioning 
Secure deletion of free space or disk using a 35-pass Gutmann algorithm 
Adding or changing partition table between Apple Partition Table and GUID Partition Table 
Creating, destroying, and repairing RAID sets 
Restoring volumes from scanned for ASR images 
Burning disk images to CD or DVD in HFS+ format 
Erasing CD-RWs and DVD-RWs 
Checking the S.M.A.R.T status of a hard disk 
Please follow the directions below to access Disk Utility on macOS 
Click on the 

Spotlight

 icon from the menu  

Type 

Disk Utility

 in the search field  

Double-click on 

Disk Utility - Utilities

  

Spotlight is a convenient tool for quickly locating and accessing data and programs on a macOS PC. 
Please know there are other methods of accessing programs on a macOS PC. Follow the steps outlined 
below for locating and opening 

Disk Utility

 from 

Finder

Summary of Contents for WD10SPZX

Page 1: ...tion of disk images from a wide range of formats read by Disk Utility to dmg or cdr which is identical to the iso format Mounting unmounting and ejecting disks including both hard disks removable media and disk images Enabling or disabling journaling Verifying a disk s integrity and repairing it if the disk is damaged Verifying and repairing permissions Disk erasing formatting and partitioning Sec...

Page 2: ... for Desktop and My Cloud drives or data cable is connected to a working outlet or port Verify the data cable is in working condition Try using the cable on a working drive Connect the drive to a different computer or a different port on the motherboard controller card Test the drive with a diagnostic tool Internal Drives Windows users Use Data Lifeguard Diagnostics For assistance please see Answe...

Page 3: ...es not resolve the issue please follow the steps below Check if the drive is defective Please see Answer ID 12452 How to check if a WD drive is damaged or defective If the drive is damaged or defective Warranty Status to see if it is eligible for replacement RMA If data needs to be recovered from the drive please visit one of our preferred data recovery partners Please note WD does not provide dat...

Page 4: ... Click here for Instructions instructions will appear below this table WD SmartWare Not a true low level format External Drive Only Click here for Instructions instructions will appear below this table WD Drive Utility Not a true low level format External Drive Only Click here for Instructions instructions will appear below this table ...

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